Statement of Work (SOW) DSC Support R21AK Revised.pdf

PR #: 52800PR230000391

STATEMENT OF WORK

LAST UPDATED: 03/04/2023 PAGE 1/3

STATEMENT OF WORK (SOW)

FOR

Digital Selective Calling (DSC) System Support for Rescue 21 Alaska (R21 AK)

1.0 GENERAL

1.1 BACKGROUND

The United States Coast Guard (USCG) shore based Very High Frequency Digital Selective Calling (VHF DSC) system in Alaska is a long range communication system used to meet one of the USCGs monitoring/response missions. VHF DSC is part of the Global Maritime Distress and Safety System (GMDSS) used to monitor distress calls from Safety of Life at Sea (SOLAS) convention ships. The United States is a signatory nation of the SOLAS convention and is required, under treaty with the International Maritime Organization (IMO) of the United Nations, to monitor the DSC distress frequencies throughout the state of Alaska. The DSC system is a sub-system of the larger Rescue-21 Alaska VHF system that monitors many VHF channels for distress or command and control efforts.

1.2 SCOPE

The USCG requires adaptive, preventative, and corrective software/hardware lifecycle maintenance support services on the Shore Based VHF DSC GMDSS in Alaska. Lifecycle maintenance support services for the USCG VHF DSC system are required to maintain system performance, availability, security, and governmental compliance changes.

1.3 OBJECTIVE

Provide technical phone support and software access for the servers, clients, and modems used in the Shore Based VHF DSC GMDSS in Alaska.

2.0 SPECIFIC TASKS

2.1 TASK ONE. Software Support

Contractor shall provide access to the latest software version and updates for the V4 Marine Communication System (V4 MCS) for the Rescue 21 Alaska DSC system. It includes:

I. V4 MCS Server

II. V4 DSC Server Option

III. V4 API Server Option

IV. V4 DSC SCHEDULER

V. V4 Client Access Licence (CAL)

VI. V4 Module Access Licence (MAL)

The following presents the quantities of the licences that shall be supported for the Rescue 21 Alaska DSC system:

Name Quantity Covered V4 MCS Server Up to 6 V4 DSC Server Option Up to 6 V4 API Server Option Up to 6 V4 DSC SCHEDULER Up to 6 V4 Client Access Licences (CAL) Up to 19 V4 Module Access Licence Up to 54 file://///Oscms-fs-01/governmentmgmt/ContractingOfficer/SAP/SAP%20Contracts/FY23/Active/ALJ_52800PR230000391_R21AK%20DSC%20ICS%20Support/SCOPE%20PARAGRAPHS.doc

LAST UPDATED: 03/04/2023 PAGE 2/3

2.2 TASK TWO. Hardware Support

The contractor shall provide telephone technical support for the V4 Marine Communication System (V4 MCS) modules for the Rescue 21 Alaska DSC operational and lab systems. It includes:

• A total quantity of 43 ICS V4 VHF DSC Modems

2.3 TASK THREE. Telephone Helpline (Technical Support)

The helpline shall be available Monday to Friday 0900 to 1730 (excluding public holidays). The telephone number shall allow selecting “support” from menu options, support e-mails shall also be accepted.

The USG will provide the following on support request:

• Details of the fault/problem/question

• Name of person and telephone number/email of the person raising the request

• A fault reference number (if applicable)

• Location/Sector Server

• Any other pertinent information e.g. priority etc.

2.4 TASK FOUR. Reporting

The contractor shall provide a support report every quarter detailing the number of support incidents (hardware and software) received, reference numbers, description of the problem/enquiry and time to fix (if applicable), support incident status and any other pertinent information.

3.0 CONTRACTOR PERSONNEL

3.1 QUALIFIED PERSONNEL

The Contractor must provide qualified personnel to perform all requirements specified in this SOW.

3.2 CONTINUITY OF SUPPORT

The Contractor must ensure that the contractually required level of support for this requirement is maintained at all times.

4.0 OTHER APPLICABLE CONDITIONS

4.1 PERIOD OF PERFORMANCE

The period of performance for this contract is a one-year base period with four one-year option periods as follows:

Base Period March 31, 2023 thorugh Marrch 30, 2024 Option Period One March 31, 2024 thorugh Marrch 30, 2025 Option Period Two March 31, 2025 thorugh Marrch 30, 2026 Option Period Three March 31, 2026 thorugh Marrch 30, 2027 Option Period Four March 31, 2027 thorugh Marrch 30, 2028

4.2 PLACE OF PERFORMANCE

The primary place of performance will be C5ISC Portsmouth.

LAST UPDATED: 03/04/2023 PAGE 3/3

4.3 TRAVEL

Contractor travel is not be required for this requirement.

4.4 POST AWARD CONFERENCE

The Contractor must attend a Post Award Conference with the Contracting Officer no later than 30 business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this contract and review the Contractor's draft project plan. The Post Award Conference will be held via teleconference.

4.5 PROGRESS REPORTS

See Section 2.4

4.6 GENERAL REPORT REQUIREMENTS

The Contractor must provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Microsoft Office Applications).

4.7 SECTION 508 COMPLIANCE

The USCG Rescue 21AK system (including DSC) is excempt from Section 508.

5.0 GOVERNMENT FURNISHED RESOURCES

The Government will not furnish any resources to the Contractor in support of this contract.

6.0 CONTRACTOR FURNISHED PROPERTY

The Contractor must furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in SOW 2.0 and SOW 5.0.

7.0 DELIVERABLES

The Contractor must consider items in BOLD as having mandatory due dates.

ITEM

SOW

REFERENCE

DELIVERABLE / EVENT DUE BY

DISTRIBUTION

1 4.4 Post Award Conference 30 Business Days After Award

N/A

2 4.5/2.4 Progress Reports Quarterly

TPOC,

Contracting Officer