Statement of Work (SOW).pdf

Statement of Work for On-line Tutoring Services and Homework Help for the United States Merchant Marine Academy

Contractor shall provide all tools, materials and supervision needed (if applicable) for Institutional on-line tutoring and homework help sessions for all Midshipmen at the U.S. Merchant Marine Academy.

Period of performance is from November 1, 2024 through October 31, 2025. All work shall take place on-line at the U.S. Merchant Marine Academy (USMMA) located in Kings Point, New York. All work shall be in accordance with the Statement of Work (SOW).

Scope of Work:

Contractor shall review, examine and create an enhanced tutoring program in a range of academic subjects. This should employ a variety of formats, from real time sessions, asynchronous drop off sessions, and one-time appointments focusing on a single student support to long-term assistance in a particular course of study. While tutoring programs differ in scope and arrangements across levels of education, the needs of USMMA’s STEM based Higher Education program an emphasis needs to be placed on the need for a program that is readily available to students not only in-residence but those learning as part of their sea year experience that is not found in liberal arts programs. A professional tutoring program is sought to review the multilayer internal and external limitations placed on a STEM College program that can help not only provide the initial intervention but also reporting and analyzation level. The first-year college success rate is deeply rooted in the success of students in terms of the general education Mathematics, Physics, Chemistry, writing, test taking and time management skill sets. Tutoring program shall support students during student availability (not adjunct faculty availability) in a rigid academic, athletic, and regimental program. Midshipmen will be accessing the on-line tutoring and homework help sessions directly on the Contractor’s site by using log-in credentials provided to them by the Academic Center of Excellence (ACE)

Requirements/Deliverables:

U.S. Merchant Marine Academy is bound by Federal technology standards, as such the on-line tutoring program must meet FedRAMP authorization standards and be FedRAMP certified. Midshipmen will be using these online services while on the USMMA network.

Feedback reports for program administrator to review sessions to assure academic integrity.

A skills workshop area for spelling, grammar, pre-college math skills, study skills, time management, note-taking, and test-taking strategies.

A digital learning locker students can return to for help when they prepare for exams or finals.

An early alert system provided for usage and concern by tutor of college-level skills analysis.

A 24-hour Writing Lab that is synchronous and asynchronous (drop-off) used by all classes as well as for sea projects and internship reports.

Resources researched and aligned to USMMA’s curriculum. The mapping of some courses should be based on a core class and broken out by topic. An example is that lower-level engineering is upper-level physics. The following courses need to be mapped at a bare minimum:

• MATH100 Calculus with Trigonometry and Algebra Support

• MATH101 Calculus I

• MATH210 Business Statistics

• MATH215 Engineering Statistics

• MATH240 Differential Equations and Linear Algebra

• MATH305 Calculus III

• PHYS110 Physics I

• PHYS120 Physics II

• PHYS230 Physics III

• CHEM100 General Chemistry

• CHEM210 Chem for Engineers

• COMP105 Computer Programming

• ECEE100 Intro the Electronics

• ECEE200 Electrical Circuits

• ECEE300 Electrical Machines

• ECES100 Statics

• ECES200 Thermo-Dynamics

• ECES211 Dynamics

• ECES 310 Heat Transfer

• LITR101 Comp and Literature

• LITR201 Literature

• HIST100 History of Sea Power

• HIST200 Regional Studies

• HIST300 Seminar in US History

• BUSN210 Economics

• BUSN300 Fundamentals of Business Law

• BUSN310 Accounting and Finance

Provide monthly usage reports.

Prepare reports to include topic, sessions and session length (most programs use length based on an average time but we need a resource that has the continuous service that doesn’t kick the student out and make them log back in and possibly get a different tutor if the session is working).

24-hour and 7-day a week availability except for four annual holidays: January 1, July 4, Thanksgiving and December 25.

An understanding of the limitation of governmental programs and knowledge of multiple distance learning methods/requirements. (USMMA doesn’t have access to all sites due to Federal Government oversight)

Student outreach material to assist with getting the word out to the users. Student and staff training of the online tutoring application(s). Training can typically be one time per month either on-line or face-to-face.

Measured improvement of high-risk failure courses and program specific courses with students who seek tutoring provided by Academic Center for Excellence. This will require the reports from on-line tutoring contractor and analysis of student grades by the ACE. monthly

Individual student session reports for monitoring academic integrity, and storage of learning to allow for students access to improve recall of topics covered.

1,500 sessions of tutoring pre-paid such that can be assigned via the Academic Center for Excellence (ACE) to students of need of these services.

Period of Performance:

Period of performance will begin on December 1, 2025 through December 31, 2026 .