Statement of Work - Redacted.pdf

STATEMENT OF WORK

GENERAL REQUIREMENTS: The effort required here under shall be performed in accordance with this Statement of Work and in accordance with all other terms and conditions set forth herein.

SCOPE: Contractor shall provide an extended service plan, to include equipment preventative maintenance and emergency repair services for four (4) Biofire FilmArray systems at Naval Health Clinic Lemoore. The period of performance is for one year and will include four (4) additional option years.

THE CONTRACTOR SHALL PERFORM THE FOLLOWING FUNCTIONS:

a) Perform service maintenance to industry standards in accordance with manufacturer requirements for BioFire FA 2.0 analyzers:

i) Serial Number: 2FA08559 ECN: 052727

ii) Serial Number: 2FA01866 ECN: 052706

iii) Serial Number: 2FA03485 ECN: 052705

iv) Serial Number: 2FA08174 ECN: 052703

b) Perform recalibration, maintenance, and quality inspection as required per instrument and shipping will be at the expense of the

Contractor.

c) The Contractor is responsible for all shipping costs, including insurance, for preventive maintenance and equipment repair.

d) Perform all software upgrades and training free of charge.

e) Make repairs to the extent necessary (as determined by inspection tests or disassembly) to ensure a functional system that will efficiently serve its intended purpose.

f) Provide only the work necessary to restore the equipment to a serviceable/operating condition by adjustments, replacement parts, or minor repairs when it is determined that extensive repairs and parts replacements are not necessary.

g) Ensure that original design and functional capabilities will not be changed, modified, or altered.

h) Provide suitable modern recommended repair equipment/tools required for the satisfactory execution of all repairs made.

i) Furnish manufacturer OEM approved lubricants and lubricate wear points within the equipment.

j) Extend to the Government all commercial warranties or replacement parts, consistent with standard industry practices.

k) Maintain an adequate spare parts inventory on parts with a history of high failure/replacement rates.

TITLE TO EQUIPMENT: The contractor retains ownership to title thereof.

LIABILITY: The contractor shall not be liable for any loss, damage, or delay due to any cause beyond his reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, malicious mischief or acts of God.

UTILITIES: Not applicable; service not performed onsite.

ACCESS TO EQUIPMENT: Not applicable; service not performed onsite.

CONTRACTOR CHECK-IN/CHECK-OUT: Not applicable; service not performed onsite.

FIELD SERVICE REPORTS: The contractor or his representative shall furnish to:

Biomed Repair at and the Head, Laboratory Department, a legible copy of the Field Service Report upon completion of work performed. The contractor or his representative shall complete the Government copy of this Field Service Report by including the following:

a) Date & Time notified

b) Date & Time Arrival

c) BCN (Bar Code Number) Type, serial # and model # of equipment

d) Time spent repairing/servicing

e) Description of malfunction

f) General description of replaced parts and service performed

g) Comments as to cause of malfunction

FIELD SERVICE REPORTS ARE REQUIRED TO APPROVAL OF ALL INVOICES

GOVERNMENT PERSONNEL: Naval Health Clinic employees will not perform maintenance or attempt repairs to equipment while such equipment is under the purview of this contract unless agreed to in writing by the contractor.

PARTS AVAILABILITY: To ensure minimal downtime to equipment, the contractor shall maintain replacement repair parts and materials necessary to perform each repair or supply said parts and materials.

COMPENSATION: Labor: All compensation for labor is included in the contract price.

Parts and Materials: All compensation for parts and materials is included in the contract price.

Parts/Supplies Quality: Parts and Supplies provided under this contract shall be guaranteed to be equal in all respects, including performance, interchangeability, durability and quality to the OEM parts when new or as presently recommended by the manufacturer.

PERIOD OF PERFORMANCE:

Base Year: 15 November 2023 - 14 November 2024 Option 1: 15 November 2024 - 14 November 2025 Option 2: 15 November 2025 - 14 November 2026 Option 3: 15 November 2026 - 14 November 2027 Option 4: 15 November 2027 - 14 November 2028

PREVENTIVE MAINTENANCE

AND

CORRECTIVE MAINTENANCE SCHEDULES

Services will be required based upon the following schedules:

PREVENTIVE MAINTENANCE

__X__ Enhanced Response (24/7, PM included)

PM required every 1,000 tests or as needed.

The Enhanced Service Plan covers all telephone support, labor, and parts for an unlimited number of telephone support calls and on-demand service visits. This plan includes the recommended preventive maintenance and all repair or replacement of part and module failures.

The extent of the level of the technical call center support is at the discretion of the contractor.

COVERAGE: 7:00AM - 7:00PM, 7 Days a week. Technical Call Center Support 24 X 7.

CORRECTIVE MAINTENANCE

7:00AM - 7:00PM, 7 Days a week. Technical Call Center Support 24 X 7.

-End of statement of work-