Statement of Work_Redacted.pdf

STATEMENT OF WORK

Naval Health Clinic Lemoore

1. Background: The effort required hereunder shall be performed in accordance with the Statement of Work. Software application that has the capability of Deploying software updates while performing Inventory and Monitoring of Corporate Assets (CA) or computers on a DOD Network to be installed on Information Resource Management Department (IRMD) Corporate Assets (computers) at Naval Health Clinic Lemoore.

2. Scope: The vendor selected to satisfy this requirement SHALL:

Provide Technical Support on application and monitoring tool to support site with various application packages for the deployment and Inventory on all managed computers and servers or components connected to the Department Of Defense (DOD) / Medical Community of Interest (MEDCOI) network at Naval Health Clinic Lemoore within the Technical Support Agreement:

E-Support via Technical Agreement self-help website.

Email notification of critical software updates, enhancements, and release.

Web e-Support features like Incident Management, Knowledge Database, and Online support.

Web-based support technology

Reports provided upon request

3. Provide technical support to assist with application deployment and inventory monitoring; Applications, Log Management, and all plug-in devices associates with capabilities within a software instance(s).

4. Location: Information Resource Management Department

Naval Health Clinic Lemoore

937 Franklin Avenue

Lemoore, CA 93246-5004

5. Area Measurements: 24 x 7 worldwide customer support (excluding US Holidays; Thanksgiving, Christmas, and New Year’s) week technical support to Network Administrator(s) or IRMD staff with performance monitoring, backup and recovery, security and compliance as needed and is available to Computer and Software Management and their products for customers that hold a current Technical Support Agreement.

Use our Customer Support Portal to access information about PDQ products that you have purchased, search our Knowledge Base, submit/track technical support cases and review current product versions and release dates.

6. Government Point of Contact: the points of contact after awarded the contract are the following:

Deputy, Chief Information Officer IT Cyber Security Manager System Administrator

7. Acceptance Criteria: The IRMD representative(s) mentioned above shall inspect the result of this project and will provide the FINAL APPROVAL ON OPERABILITY.

8. Period of Performance: The exact installation shall be determined after contract awarded, however, completion of project including final approval on operability shall be performed within 30 days after contract award.