Statement of Work - Phone Service.pdf

DEPARTMENT OF HOMELAND SECURITY

U.S. Immigration and Customs Enforcement

Enforcement and Removal Operations New York Field Office

Statement of Work for Free Phone Services at Orange County Jail, New York

GENERAL

1.0 BACKGROUND

U.S. Immigration and Customs Enforcement’s (ICE) Performance-Based National Detention Standards 2011 with 2016 revisions requires that noncitizens held under ICE custody be able to make free calls to the ICE/ Enforcement and Removal Operations (ERO)-provided list of free legal service providers for the purpose of obtaining initial legal representation, to consular officials, to the Department of Homeland Security (DHS) Office of the Inspector General, and to the ICE Office of Professional Responsibility Joint Intake Center. Indigent detainees, who are representing themselves pro se, shall be permitted free calls on an as-needed basis to family or other individuals assisting with the detainee’s immigration proceedings.

To meet this requirement, ERO, New York Field Office (FNY) has a requirement for free calling services at Orange County Jail to 50-300 ICE detainees.

1.1 SCOPE

The contractor shall provide maximum of 520 minutes of free calls every month to each detained non-citizen held in ICE custody.

2.0 SPECIFIC REQUIREMENTS/TASKS

2.1 Task One: Phone Call Minutes Provided

The contractor shall provide maximum of 520 minutes of free calls every month to each detained non-citizen held in ICE custody.

2.2 Task Two: Types of Calls Provided

The contractor shall provide the following types of calls for ICE detainees:

• Local collect calls

• Local debit calls

• Local prepaid calls

• Local or Real-Time Text (RTT)/Teletype (TTY) calls

• Long Distance collect calls

• Long Distance debit calls

• Long Distance prepaid calls

• Long Distance RTT/TTY calls

• International collect calls

• International debit calls

• International RTT/TTY calls

2.2 Task Two: Call Service Availability

The contractor shall provide phone call services seven (7) days a week, Monday-Sunday, 24 hours a day including on all City, State and Federal Holidays.

2.3 Task Three: Supervision of Employees and Site Rules/Regulations

The contractor shall be responsible for the supervision of its employees and account representatives including repair technicians in the performance of the services required herein. At all times while at a detention facility, the contractor’s employees shall comply with all the site’s rules and regulations governing conduct personal conduct and operations.

2.4 Task Four: Scheduled and Unscheduled Audits

The contractor shall be subject to both scheduled and unscheduled audits by officials from the Office of Inspector General of DHS (OIG), and the Government Accountability Office (GAO).

3.0 OTHER APPLICABLE CONDITIONS

3.1 PERIOD OF PERFORMANCE

The period of performance for this contract is base year one (1) 12-month, and four (4) 12-month option periods. The period of performance is estimated to begin 1 September 2022.

3.2 PLACE OF PERFORMANCE

Phone services will be provided at the following facility:

Orange County Jail 110 Wells Farm Road Goshen, NY 10924 Tel: (845) 291-4033

3.3 DISCLOSURE OF INFORMATION

Information furnished by the contractor under this contract may be subject to disclosure under the Freedom of Information Act (FOIA). Therefore, all items that are confidential to business, or contain trade secrets, proprietary, or personally-identifiable information must be clearly marked. Any information made available to the contractor by the Government must be used only for the purpose of carrying out the requirements of this contract and must not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

3.4 ADVERTISEMENTS, PUBLICIZING AWARDS, AND NEWS RELEASES

All press releases or announcements about agency programs, projects, and contract awards need to be cleared by the Program Office and the Contracting Officer. Under no circumstances shall the Contractor, or anyone acting on behalf of the Contractor, refer to the supplies, services, or equipment furnished pursuant to the provisions of this contract in any publicity news release or commercial advertising without first obtaining explicit written consent to do so from the Program Office and the Contracting Officer.

3.5 GENERAL REPORT REQUIREMENTS

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Windows XP and Microsoft Office Applications).

3.6 SECTION 508 COMPLIANCE

Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-

220) requires that when Federal agencies develop, procure, maintain, or use electronic and information technology (EIT), they must ensure that it is accessible to people with disabilities. Federal employees and members of the public who have disabilities must have equal access to and use of information and data that is comparable to that enjoyed by non-disabled Federal employees and members of the public.

All EIT deliverables within this work statement shall comply with the applicable technical and functional performance criteria of Section 508 unless exempt. Specifically, the following applicable EIT accessibility standards have been identified:

36 Code of Federal Regulations (CFR) 1194.21 Software Applications and Operating Systems, applies to all EIT software applications and operating systems procured or developed under this work statement including but not limited to GOTS and COTS software. In addition, this standard is to be applied to Web-based applications when needed to fulfill the functional performance criteria. This standard also applies to some Web based applications as described within 36 CFR 1194.22.

36 CFR 1194.22 Web-based Intranet and Internet Information and Applications, applies to all Web-based deliverables, including documentation and reports procured or developed under this work statement.

When any Web application uses a dynamic (non-static) interface, embeds custom user control(s), embeds video or multimedia, uses proprietary or technical approaches such as, but not limited to, Flash or Asynchronous JavaScript and XML (AJAX) then 1194.21 Software standards also apply to fulfill functional performance criteria.

36 CFR 1194.41 Information Documentation and Support, applies to all documents, reports, as well as help and support services. To ensure that documents and reports fulfill the required 1194.31 Functional Performance Criteria, they shall comply with the technical standard associated with Web-based Intranet and Internet Information and Applications at a minimum. In addition, any help or support provided in this work statement that offer telephone support, such as, but not limited to, a help desk shall have the ability to transmit and receive messages using TTY.

Section 508 Applicable Exceptions

Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the COR and a determination will be made in accordance with DHS Management Directives (MD) 4010.2. DHS has identified the following exceptions that may apply: 36 CFR 1194.3(b) Incidental to Contract, all EIT that is exclusively owned and used by the contractor to fulfill this work statement does not require compliance with Section 508. This exception does not apply to any EIT deliverable, service or item that will be used by any Federal employee(s) or member(s) of the public. This exception only applies to those contractors assigned to fulfill the obligations of this work statement and for the purposes of this requirement, are not considered members of the public.

Section 508 Compliance Requirements

36 CFR 1194.2(b) (COTS/GOTS products), When procuring a product, each agency shall procure products which comply with the provisions in this part when such products are available in the commercial marketplace or when such products are developed in response to a Government solicitation.

Agencies cannot claim a product as a whole is not commercially available because no product in the marketplace meets all the standards. If products are commercially available that meet some but not all of the standards, the agency must procure the product that best meets the standards. When applying this standard, all procurements of EIT shall have documentation of market research that identifies a list of products or services that first meet the agency business needs, and from that list of products or services, an analysis that the selected product met more of the accessibility requirements than the non-selected products as required by FAR 39.2. Any selection of a product or service that meets less accessibility standards due to a significant difficulty or expense shall only be permitted under an undue burden claim and requires authorization from the DHS Office of Accessible Systems and Technology (OAST) in accordance with DHS MD 4010.2.

All tasks for testing of functional and/or technical requirements must include specific testing for Section 508 compliance, and must use DHS Office of Accessible Systems and Technology approved testing methods and tools. For information about approved testing methods and toolssend an email to accessibility@dhs.gov.

4.0 INVOICING

The contractor shall invoice in accordance with the specific processes and instructions provided in the award document. Additionally, the contractor shall include a complete breakdown of minute usage for each detainee (by number) with each invoice. All fees and charges must also be fully disclosed and included in the invoice. ICE will not authorize payment for any undisclosed fee(s).

mailto:accessibility@dhs.gov