Statement of Work NIOSH ODIT IT Services Contract.pdf

Template for Statement of Work or Performance Work Statement

Revised September 2024

Statement of Work / Performance Work Statement

Title: National Institute for Occupational Safety and Health (NIOSH) Office of the Director for Information Technology (ODIT) IT Services Contract

Period of performance of this contract is: 8/1/2025 to 7/31/2030 Base Period: 8/1/2025 to 7/31/2026 Option Period One: 8/1/2026 to 7/31/2027 Option Period Two: 8/1/2027 to 7/31/2028 Option Period Three: 8/1/2028 to 7/31/2029 Option Period Four: 8/1/2029 to 7/31/2030

SECTION 1 – BACKGROUND

The current IT services contract provides specified IT services for specialized roles with a broad array of data, information, information technology, and information management system support services as needed for requirements in meeting the mission of NIOSH.

NIOSH has elected to implement an operating model to support researchers, Divisions Laboratories and Offices (DLOs), and programs by providing critical scientific applications, data sharing, and enabling researchers to learn how to do more data, application, and analysis work autonomously.

This model will deploy an interdisciplinary team that works together across organizational lines as necessary to execute all work. The teams will be fluid to support implementation efforts as needed. After successful completion of a particular effort, teams will be reformed to support the next implementation effort.

The execution speed of each team will be based on the interdisciplinary nature of the team and the complexity of the implementation.

SECTION 2 – PURPOSE/OBJECTIVE

The purpose of this requirement is to provide NIOSH with a broad array of data, information, information technology, and information management system support services for requirements in meeting the mission of

NIOSH.

SECTION 3 – SCOPE OF WORK

This Statement of Work (SOW) outlines the IT support services required for this contract. The scope of work includes comprehensive technical support for all NIOSH IT infrastructure to include, but not limited to, maintaining existing systems and integrating with agency systems. The aim is to enhance operational efficiency and support critical IT and informatics projects. The contractor shall focus on effectively managing immediate gains while implementing strategies to achieve quick, tangible improvements or results in IT project initiatives. The contractor shall demonstrate progress, maintain momentum, and build stakeholder confidence while ensuring these quick wins do not compromise long-term objectives.

Key competencies considered to be essential to the work performance include the following,

- Facilitate lean and agile methodologies for effective project management and continuous improvement, gather and analyze business requirements to ensuring alignment with IT solutions,

- Design and oversee implementation of scalable IT solutions covering various aspects of system architecture,

- Develop and maintain data pipelines and management solutions,

- Design, develop, and maintain software applications and systems with ability to handle increased development needs,

- Conduct testing to ensure quality and performance standards,

- Manage and optimize cloud infrastructure and services,

- Design and implement automation solutions for business processes,

- Provide high-level strategic guidance and advice on IT and business processes,

- Ensure the security of IT systems and data implementation have the necessary protections and compliance measures,

- Create and manage data visualization to support decision-making and reporting,

- Create and manage technical documentation associated with application development and infrastructural configurations,

- Manage all applications in the directory, including registrations, SSO settings, user and group assignments and licensing, application proxy settings, and consent,

- Manage all operating systems (Windows and Linux), group policies, configurations, upgrades, security patches and support hardware allocation and configurations,

- Engineer, design, test, implement, maintain, secure, and provide life-cycle management of the complex Citrix Xen Desktop and NetScaler solutions as well as Azure Virtual Desktop cloud,

- Manage and support IT resources and initiatives within program offices, including project coordination and strategic planning, SECTION 4 – TASKS TO BE PERFORMED

Task 1: Consultative Services: Immediate Gains, and Major Projects

Description:

The contractor will provide consultative services. These services will include identifying immediate gains that offer rapid value and improvements and offering expert evaluations, assessments, and planning for major projects such as cloud migrations and modernization efforts.

Objectives:

• Identify and prioritize initiatives that offer quick benefits and align with the NIOSH goals.

• Deliver actionable recommendations and estimates for solutions that can be implemented swiftly.

• Provide expert evaluations, high-level requirements, and support for major projects including cloud migrations and modernization efforts.

• Ensure that proposed solutions are practical, feasible, and compatible with CDC’s technology ecosystem.

Scope:

• Discovery Sessions: Conduct discovery sessions with the requestor to thoroughly understand the business need and the context for the immediate gains.

• Solution Recommendations: Provide detailed recommendations for solutions, including level of effort estimates, for review by the requestor and management. Provide assessments and develop high-level requirements.

• Cost-Benefit Analysis: Include a cost-benefit analysis for each solution option to evaluate its potential impact and return on investment.

• Vetting of Solutions: Ensure that proposed solutions are practical and have a high likelihood of successful delivery within the CDC’s technology ecosystem.

• Internal Reviews: Perform internal reviews of recommendations to track performance and ensure alignment with project goals.

• Collaboration: Work collaboratively with all CDC technology groups, development teams, and implementation teams to deliver solutions effectively.

• Knowledge of CDC Services: Demonstrate comprehensive knowledge of CDC services and how to leverage them effectively to achieve immediate gains.

o The NIOSH ODIT Enterprise Architecture (EA) Portfolio Technical Reference Library (TRL) is a knowledge management repository to provide helpful technical information and documentation of the enterprise.

o Enterprise Blueprint is an EA tool to visually represent the organization's capabilities; their relationship to each other; and the state of change required. It serves as a foundational framework and guide for organizations in developing and managing their enterprise architecture.

• Services in the Enterprise Architecture Portfolio Category o BUSINESS STRUCTURE & GOVERNANCE

CDC/NIOSH Business (Data) Strategy

CDC/NIOSH Cloud IT Strategy

NIOSH Mission

NIOSH Organization

Cloud/IT Data Governance

Capability Maturity Model (CMM)

Enterprise Lifecycle (EPLC) Management

Capital Planning & Investment Control (CPIC)

Privacy Act Reviews

Procurements Reviews

Architecture Governance

Service Catalog

Service Portal o BUSINESS SUPPORT

AI/ChatGPT

Social Networking & Collaboration

Training & Education

Approved Software Level I/II/III

Human Capital Management

Diversity, Equity & Inclusion

Time and Attendance Reporting

Official Leave Request Reporting

FTE Leave & Earnings Statements

Performance Management

Service Desk

Knowledge Management

Engineering Consultancy & Support (ECS)

Contingency Planning

Business Continuity Management RT o BUSINESS INVENTORY

NIOSH DLO Information

Mission Systems

NIOSH Publications

Software Licenses

Deliverables:

1. Discovery Session Reports: Documentation of findings from discovery sessions, outlining business needs and potential solutions within 2 business days after discovery sessions for quick wins and 5 business days for major projects. The initial determination of whether the report is a quick win or major project will be made by the Government.

2. Project Evaluation and Solution Recommendations: Detailed recommendations including level of effort estimates, cost-benefit analysis, and practical feasibility submitted within 2 business days for quick wins and 5 business days for major projects after receipt of discovery session report.

3. Cost Benefit and Vetted Solutions: Solutions vetted for practicality and alignment with CDC’s technology ecosystem, with a high certainty of successful delivery submitted within 2 business days for quick wins and 5 business days for major projects after receipt of project evaluation and solution recommendation.

4. Internal Review Reports: Reports tracking the performance and progress of implemented solutions submitted within 2 business days for quick wins and 5 business days for major projects after receipt of cost benefit and vetted solution.

Responsibilities:

• Contractor: Lead the consultative process, provide recommendations, conduct reviews, and collaborate with CDC teams. Provide consultative services for both immediate gains and major projects, including evaluations, recommendations, and migration planning.

• CDC: Provide access to relevant information and personnel, participate in discovery sessions, and review recommendations. Provide necessary project details, access, and information required for evaluations and planning.

Standards:

• Quality: Ensure recommendations are of high quality, actionable, and aligned with lean agile principles.

• Compliance: Adhere to industry standards and CDC requirements.

• Communication: Maintain clear and regular communication with the requestor and CDC technology groups.

Acceptance Criteria:

• Successful delivery of actionable recommendations with detailed cost-benefit analysis.

• Practicality and feasibility of solutions confirmed within CDC’s technology ecosystem.

• Detailed and effective evaluations and migration plans for major projects.

• Positive feedback from the requestor and successful implementation of approved solutions.

Task 2: Management and Execution of Concurrent Sprints

Description:

The contractor will provide a team to execute and manage 2-3 concurrent sprints. The teams’ competency makeup shall include skilled lean agilist, business analysis, solution architecture, data engineering, developer/software engineering, and security engineering. The focus will be on achieving immediate gains through rapid and effective progress on different project phases. The execution velocity of the team will be achieved based on the interdisciplinary nature of the team, also referred to as a squad.

Objectives:

• Facilitate rapid progress through concurrent sprints.

• The team will work together on the solution negating the need for any hand-offs or restarts from one team to another. Comply with industry standards and CDC requirements throughout the sprint execution.

Scope:

• Implementation Squad: Provide a complete team comprising of skills including lean agilist, business analyst, solution architect, data engineer, developer/software engineer, and security engineer. The team will be formed around a specific DLO/Program and research application and/or data need and include the appropriate technical, data, application and cybersecurity experts based on the requirements to meet that need. The team will be fluid as needed and disband to form up a new team for another implementation effort after successful completion of a particular application and/or data need, with ODIT ensuring that sustainment ability for improvements, maintenance and operations are in place and available.

• Sprint Management: Manage concurrent sprints to achieve immediate gains, ensuring each sprint focuses on specific project aspects or phases.

• Sprint Execution: Follow industry standards and CDC requirements. Schedule and facilitate all required meetings (e.g., project kick-off, standups, sprint planning, product demonstrations, story refinement, backlog grooming, sprint retrospectives, user acceptance testing, quality assurance).

• User Stories: Review requirements, convert them into user stories with time estimates, prioritize them for efficiency, and store them in an approved NIOSH system.

• Assignment and Supervision: Manage work assignments and supervise the team to ensure milestones are met. Provide daily feedback on risks to the sprint timeline.

• Reporting: Provide comprehensive reports after each two-week sprint, covering work performed, velocity, incomplete tasks, resource utilization, and other relevant information. Maintain a real-time dashboard for leadership visibility.

Deliverables:

1. Sprint Outputs/Code: Deliver working code and outputs produced during each sprint. Two-week cycles with reports and documentation provided at the end of each cycle.

2. Testing Reports: Provide documentation of testing activities and results, including any issues identified and resolved. Two-week cycles with reports and documentation provided at the end of each cycle.

3. Sprint Planning Documentation: Include plans and agendas for sprint planning meetings. Two-week cycles with reports and documentation provided at the end of each cycle.

4. Post-Sprint Activities: Documentation of post-sprint reviews, including sprint retrospectives and follow-up actions. Two-week cycles with reports and documentation provided at the end of each cycle.

5. Sprint Reports: Comprehensive reports on sprint work, velocity, incomplete tasks, resource utilization, and costing compliance. Two-week cycles with reports and documentation provided at the end of each cycle.

6. Real-Time Dashboard: Dashboard for leadership visibility into sprint progress.

• Contractor: Provide and manage a turnkey team, execute sprints, develop resource plans, oversee assignments, conduct training, provide working code, and ensure ongoing system support.

• CDC: Collaborate with the contractor, participate in meetings, and provide feedback.

Standards:

• Compliance: Adhere to industry standards and CDC requirements.

• Communication: Maintain clear communication with CDC teams and leadership.

Acceptance Criteria:

• Successful execution of sprints with timely deliverables and effective problem resolution.

• Comprehensive and accurate reporting with real-time dashboard visibility.

• Efficient incident management and ongoing system support.

• Effective training and knowledge transfer.

Task 3: Annual System Maintenance for Existing Systems

Description:

The contractor will provide ongoing maintenance and support for the existing NIOSH Edge Computing Platform system to ensure reliability, performance, and security. This task involves regular updates, troubleshooting, and addressing issues as they arise. The NIOSH Edge Computing Platform consist of several systems on multiple technologies which can change and are not limited to: Windows, Linux, Citrix, HPE MapR/Ezmeral, PostgreSQL, MS SQL, VMWare, Palo Alto, Juniper, Brocade, Vormetric/Ciphertrust, Ansible, Satellite, Secret Server, Nagios, Elastic Search, ommvault, SAMBA, Atlassian/Jira/Confluance, HPE Synergy, HPE OneView, HPE MSA, Mendix, Docker, MatLab, OneIdentity, Streamsets, MOVEit, Active Directory, AD Bridge, Twilio, Login.Gov, SAML, ADFS, InfoBlox. The contractor will also handle system training and knowledge transfer, including the development of training materials and evaluation reports.

This comprehensive set of elements that the government is responsible for furnishing will enable the contractor to effectively manage and maintain the systems while ensuring the training programs meet organizational objectives.

• Access Credentials and Permissions: The government will provide the necessary access credentials and permissions required for the contractor to operate and maintain the systems. This ensures the contractor can perform tasks securely and without unnecessary delays.

• System Documentation: Current documentation for each system, such as architecture diagrams, configuration details, and any related technical documents, will be made available. This gives the contractor a clear understanding of the system's structure and setup.

• Maintenance Records: Existing maintenance records, which track past maintenance activities, issues, and resolutions, will be provided. This helps the contractor understand historical challenges and work performed on the systems.

• Training Information: Information about current training practices and materials will be shared, including any existing knowledge bases. This ensures that the contractor is aligned with current training methods and has access to all necessary educational resources.

• Federal Staff Contacts: The government will share contact information for federal staff members involved in system maintenance and training. This facilitates direct communication between the contractor and key stakeholders.

• Performance and Usage Data: Data on how the systems are performing and being used will be supplied. This information is crucial for assessing current system functionality and identifying areas for improvement.

• Training Goals and Compliance Requirements: The government will specify the goals for training programs, along with any regulatory or compliance requirements that must be met. This ensures that the contractor’s efforts are aligned with legal and operational standards.

• Feedback Mechanisms: Established feedback mechanisms for evaluating both maintenance and training activities will be provided. This allows for continuous improvement and ensures that any issues or concerns are addressed promptly.

Objectives:

• Maintain and support existing systems to ensure manufacture recommended performance and security.

• Provide comprehensive system training and create a knowledge base for end-users and IT staff.

Scope:

• Ongoing Maintenance and Support:

o Perform regular updates to existing systems to enhance performance and security.

o Troubleshoot and address any issues that arise to ensure system reliability.

o Implement fixes and improvements as needed to maintain system functionality.

• System Training and Knowledge Transfer:

o Conduct a series of training sessions for end-users or IT staff, including detailed agendas, training materials, and attendance records.

o Develop a comprehensive knowledge base or wiki that includes step-by-step guides, FAQs, troubleshooting tips, and video tutorials.

o Provide post-training evaluation reports summarizing participant feedback, learning outcomes, and suggestions for future training needs.

Deliverables:

1. Maintenance Reports: Documentation of regular updates, troubleshooting activities, and issue resolutions for each system. Ongoing throughout the year with updates at least every 3 months and troubleshooting.

2. Training Sessions: Agendas, training materials, and attendance records for all conducted training sessions. Conduct training and develop the knowledge base within 14 business days of sprint completion.

3. Knowledge Base: A comprehensive knowledge base or wiki, including guides, FAQs, troubleshooting tips, and video tutorials.

4. Training Evaluation Reports: Summarize feedback from participants, learning outcomes, and future training recommendations. Provide post-training evaluation reports within 14 business days after each training session.

5. Incident Reports: Root cause analysis, post-incident reviews, and documentation of lessons learned.

Provide post-training evaluation reports within 14 business days after each training session.

• Contractor: Perform maintenance, provide system support, conduct training sessions, develop a knowledge base, and produce evaluation reports.

• CDC: Provide a list of systems for maintenance and participate in training sessions.

Standards:

• Compliance: Adhere to industry standards and CDC requirements.

• Communication: Maintain clear communication with CDC teams and leadership.

Acceptance Criteria:

• Effective maintenance and support of existing systems with documented updates and issue resolutions.

• Successful training sessions with comprehensive materials and a well-developed knowledge base.

• Detailed and actionable evaluation reports based on feedback and learning outcomes.

Task 4: Emerging needs and surge support (OPTION)

The dynamic nature of NIOSH’s mission can result in rapidly changing requirements. There may be specific surge requirements that result in the need for additional teams capable of managing concurrent sprints as defined in Task 2 of this SOW. An option CLIN shall be included in the contract that, if exercised, provides additional sprint teams capable of providing all functions and deliverables identified in Task 2.

SECTION 5 – GOVERNMENT FURNISHED PROPERTY (GFP)

For on-site contractors, the Government will provide necessary equipment, software, connectivity to computing resources, space, telephone service, heat, light, ventilation, electric current, etc. These facilities will be provided at no charge to the contractor. Type and size of space to be provided will be based on availability and will vary at each site. Property for remote contractors will be limited to computer and software.

The contractor is required to monitor the activities of their employees to assure compliance with regulations and policies governing the use of GFP. Any GFP in the custody of a contractor employee must be accountable to the contract and authorized in advance by the Contacting Officer or Contracting Officer’s Representative. The contractor shall maintain an inventory of equipment and software in the possession of the contractor. The inventory shall be made available upon request by the Government. All GFP in the possession of the contractor shall be turned over to the Government upon the conclusion of the contract or upon request at any time.

The Government reserves the right to supply the Contractor, office facilities/space, office supplies, equipment, and materials determined by the Contracting Officer (CO) and the COR to be necessary and in the best interest of the Government in the performance of this task order. Title to all property furnished by the Government shall vest in the Government. The Government retains the right to add withdraw or replace facilities and equipment. A joint inventory shall be accomplished of all GFP and equipment.

SECTION 6 – PLACE OF PERFORMANCE AND CONTRACT SUPPORT HOURS

SUBSECTION A – PLACE OF PERFORMANCE

The majority of work identified in this SOW may be performed remotely or via telework. A small portion of the work will require on-site presence at a CDC facility, predominantly the CDC campus in Atlanta, GA.

The contractor is authorized to enable contractor staff to telework when onsite presence is not required.

The contractor shall provide adequate oversight of work products to ensure contract adherence. The contractor shall have a formal telework policy in place if telework is employed. Telework arrangements on individual tasks may commence with the recommendation of the Contracting Officer’s Representative’s and Contracting Officer’s approval under the following guidelines:

A. In accordance with CDC Telework Clause and policies.

B. Teleworking on the part of the company is voluntary.

C. Telework shall not result in an increase in price.

D. The contractor is responsible for continuity of performance in accordance with the terms of the task order.

Teleworkers must exercise due care in transporting and storing all non-public information ensuring it is safeguarded. Teleworkers will apply approved safeguards to protect Government equipment, records and non-public information from unauthorized access, disclosure, sharing, transmission, or damage and will comply with the Privacy Act requirements set forth in the Privacy Act of 1974, Public Law 93-579, codified at Section 552a, Title 5 U.S.C. Violation can result in adverse action, fines, and/or criminal prosecution. The Contractor shall conform to CDC policy “Use of CDC Information Technology Resources” while teleworking (see http://aops-mas-iis.cdc.gov/Policy/Doc/policy90.pdf).

SUBSECTION B – CONTRACT SUPPORT HOURS

The contractor is responsible for availability at least eight hours daily, 40 hours a week. Monday through Friday between 8:00 am and 6:00 pm, except for Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings.

Weekend availability and outside of core work hours may be required to meet deadlines at the COR discretion; however, core hours should remain sufficiently staffed. CDC’s core work hours are from 9:00 am to 3:00 pm daily. Sufficient contractor resources are expected to be available during core hours to perform required work.

The contractor must maintain an adequate workforce for the uninterrupted performance of all tasks defined within this work statement when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

SECTION 7 – TRAVEL

Estimated Travel Costs:

• Base Period: TBD

• Option Years: TBD

Total Travel Cost Over 5 Years: TBD

To support the ongoing development and maintenance of on-campus Edge computing and other informational technology support, some contractor staff in all task areas will be required to travel to various CONUS only NIOSH campuses to support installation of hardware, maintenance of systems, integration of data and networking services with specialized labs and lab equipment, and to perform specialized training and collaboration with laboratory scientists, facilities engineers and local IT administrators. Such travel will be dependent upon the work determined by the NIOSH Project Management Office (PMO) to support technology, systems, and users. In accordance with FAR 52-212.4 Alternate I, travel costs will be reimbursed on the basis of actual cost. Travel will be in accordance with / and not to exceed the Federal Travel Regulation rates.

SECTION 8 – REPORTING SCHEDULE

A. Contractor Task-Level Monthly Report and Invoice Statement

The contractor shall provide a composite monthly report to be made available to the COR, CO, and others as designated by the Government. This report can be provided by electronic format and sent via electronic mail.

The status report shall provide a status for each active task indicating the work that was conducted and a detailed billing/invoice statement.

C. Semi-Annual Satisfaction and Quality-of-Service Reviews

The contractor shall conduct semi-annual customer satisfaction and quality-of-service reviews with each Federal Team Lead assigned to ODIT. Such reviews shall be documented in writing and the results presented to the COR within 5 business days of completion. As needed during the contract, the structure and format of these reviews may change based on feedback received from the Director of ODIT and/or the COR. The Government reserves the right to approve the customer survey forms/questions used to obtain feedback. Both positive and negative performance as indicated by the results of the customer satisfaction surveys will be documented as appropriate.

D. Annual Status Briefings

The contractor shall conduct annual briefings at the end of each Period of Performance (POP) within 10 business days for the COR, Director, and Federal Team Leads assigned to ODIT to present and review the results of the semi-annual quality reviews, present the Government with significant accomplishments, issues, concerns, and an overall status of the tasks and sub-tasks. The contractor shall also present a brief synopsis of information on the administration of the contract and the contractor’s policies and procedures for the benefit of any newly designated technical monitors. The contractor shall remind all potential attendees of the Annual briefing using an email calendar appointment at least five business days in advance of the scheduled briefing.

The contractor will document in writing and synopsize the information discussed in the meeting, identify any follow-up action items, and present this document to the COR within five business days after the briefing.

E. Training Requirements

All staff, including contractors, are required to take online Security Awareness Training (SAT) upon work commencement and yearly thereafter. Initial SAT will be typically conducted as part of the security clearance and identification badge issuing process.

Certain contractor staff may be required to attend “Safety Survival Skills” a safety orientation. Topics include regulatory requirements, employee and management responsibilities, general CDC safety guidelines, emergency response, and discussion of laboratory hazards, basic Biosafety, and chemical safety. Contractor staff are also required to attend “as required” Laboratory Safety course which covers basic laboratory safety guidelines and is a requirement for persons who periodically work in or enter CDC laboratories. In addition, there may be a requirement for certain contractor staff to be immunized.

NIOSH requires contractor staff to be continuously trained in support of modernization and shared services initiatives. If NIOSH implements new software or technologies, the Government may authorize the Contractor to acquire training billable as an ‘other direct cost’ when deemed appropriate and cost effective by the Government. The Government shall not be responsible for the cost of training replacement personnel.

SECTION 9 – TRANSITION PLANNING

The contractor shall develop, document, and monitor the execution of a transition in and out plan that will be used to transition the related tasks and materials described in this SOW to and/or from new contractor, or to the Government. The plan shall incorporate an inventory of all services and materials required to fully perform the contract requirements. The plan shall include a schedule of briefings, including dates, times, and resources allotted, that will be required to fully transition all materials developed to the contractor, and shall provide the names of individuals that will be responsible for fully briefing their counterparts. The plan is to ensure that the contractor, or the government, be provided sufficient information and be fully briefed prior to the current expiration date of the contract, to provide adequate time for the contractor to have their personnel completely familiar with the requirements and in place on the turnover date. The contractor shall plan for a 30-business days transition period. The plan shall provide the contact information for contractor individuals who will be assigned to the transition team and identify their roles in the transition.

Section 508 Compliance

Electronic and Information Technology Accessibility Notice

(a) Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998 and the Architectural and Transportation Barriers Compliance Board Electronic and Information (EIT) Accessibility Standards (36 CFR part 1194), require that when Federal agencies develop, procure, maintain, or use electronic and information technology, Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities, unless an undue burden would be imposed on the agency. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency.

(b) Accordingly, any offeror responding to this solicitation must comply with established HHS EIT accessibility standards. Information about Section 508 is available at http://www.hhs.gov/web/508. The complete text of the Section 508 Final Provisions can be accessed at http://www.access-board.gov/sec508/standards.htm.

(c) The Section 508 accessibility standards applicable to this contract are: 1194.

205 WCAG 2.0 Level A & AA Success Criteria http://www.hhs.gov/web/508 http://www.access-board.gov/sec508/standards.htm http://www.access-board.gov/sec508/standards.htm

302 Functional Performance Criteria 502 Inoperability with Assistive Technology 503 Applications 504 Authoring Tools 602 Support Documentation 603 Support Services

In order to facilitate the Government's determination whether proposed EIT supplies meet applicable Section 508 accessibility standards, offerors must submit an HHS Section 508 Product Assessment Template, in accordance with its completion instructions. The purpose of the template is to assist HHS acquisition and program officials in determining whether proposed EIT supplies conform to applicable Section 508 accessibility standards. The template allows offerors or developers to self-evaluate their supplies and documentation detail - whether they conform to a specific Section 508 accessibility standard, and any underway remediation efforts addressing conformance issues. Instructions for preparing the HHS Section 508 Evaluation Template are available under Section 508 policy on the HHS Web site http://hhs.gov/web/508.

In order to facilitate the Government's determination whether proposed EIT services meet applicable Section 508 accessibility standards, offerors must provide enough information to assist the Government in determining that the EIT services conform to Section 508 accessibility standards, including any underway remediation efforts addressing conformance issues.

(d) Respondents to this solicitation must identify any exception to Section 508 requirements. If a offeror claims its supplies or services meet applicable Section 508 accessibility standards, and it is later determined by the Government, i.e., after award of a contract or order, that supplies or services delivered do not conform to the accessibility standards, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its expense.

(e) Electronic content must be accessible to HHS acceptance criteria. Checklist for various formats is available at http://508.hhs.gov/, or from the Section 508 Coordinator listed at https://www.hhs.gov/web/section-508/additional-resources/section-508-contacts/index.html. Materials that are final items for delivery should be accompanied by the appropriate checklist, except upon approval of the Contracting Officer or Representative.

http://hhs.gov/web/508 http://508.hhs.gov/ https://www.hhs.gov/web/section-508/additional-resources/section-508-contacts/index.html