Statement of Work (Narrative) CONS RFI.pdf

Statement of Work (Narrative)

Monaco D-21 Preventive Maintenance Inspection

Emergency Communication Center

General Information:

Contractor to conduct a Preventive Maintenance Inspection of the Monaco D-21 fire alarm reporting/receiving system in the fire department Emergency Communication Center (ECC) primary and alternate locations. This will be a service contract with a base year and four option years. Requested services will be a complete inspection of operational hardware components, clean and verify operation of internal and exterior components, update software to current applicable version, perform anti-virus updates and ensure accurate fire alarm reporting. This is a standalone proprietary system which does not have access to any communication networks. It is a closed network system which provides fire alarm notification to the ECCs.

1. GENERAL: This is a non-personnel services contract to provide preventive maintenance inspection of the Monaco D-21 System. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform preventive maintenance inspections of the primary and redundance Monaco D-21 System, as defined in this Statement of Work (SOW) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The current Monaco D-21 System underwent a technical refresh of hardware and software components in 2021. There have not been any preventive maintenance inspections or system upgrades since 2021.

There are primary and a redundant system located in building 3323 (primary), building 517 (redundant) and additional Monaco components and data switches in building 3321.

1.3 Objectives: Conduct preventive maintenance of the Monaco D-21 System which includes the primary, redundant and associated system data components, hardware, and software. Provide written results and a plan for replacement of components if needed. Provide electronic schematic drawings and quotes for replacement parts.

1.4 Scope: The contractor shall provide a proposal and pricing based on providing Monaco standard equipment as defined by the Scope of Work and equipment list contained herein and in accordance with our Monaco Enterprises Standard Terms and Conditions. The Monaco systems proposed must meet current Monaco D-21 system compatibility and fire alarm reporting and interpretation at Goodfellow AFB. Monaco will be required to provide the following:

Will provide completed reports after completion of trip

- Provide any recommendations for upgrades/changes to the D-21 System

- Clean and verify operation of the internal and exterior components of the D-21 PCs -- Ensure all cards are seated and operating properly -- Check operational status of internal fans -- Clean filters as applicable -- Check and re-seat cables and connectors as necessary -- Defragment the hard drive and clean the hard drive carrier

- Perform printer service to include the following:

-- Check ink/toner level if supported in the existing model -- Ensure correct drivers are installed on each D-21/EM desktop computer -- Print test page from each D-21/EM desktop computer

- Update the D-21 software to the most current site applicable version as determined by Monaco Enterprises, Inc.

-- Perform Antivirus updates --- Requires GOV provided McAfee -- Update RMF Ready Software settings to meet new STIG’s --- Requires existing RMF Ready software --- RMF Ready software updates can only be provided on Windows 10 CPU’s

- -- If there are any STIGs that are not met, Monaco will assist in justification of the requirements.

-- Update D-21 MAP software/layers if applicable

- Create a complete database backup, archive database (if determined to be necessary by on-site technician) to improve system performance, and provide backup to the Base on removable media

- Clean and visually inspect all D-21 monitors, adjusting any settings as necessary;

tighten cables/connectors and label if necessary

- Conduct extended system-wide poll from each RFM (primary and alternates), test the system’s performance and assist in the correction of any deficiencies in the database

- Check rack mounted UPS systems:

-- If digital readout exists, note current load and battery charge percentages;

perform either a self-test if applicable to the UPS model or a 15 minute load test and record results -- If no digital readout exists, perform a 15 minute load test and record results

- For all UPS systems, verify that only Fire Reporting systems are connected and report any issues to the representative of the AHJ

- Verify network connectivity between all D-21 network computers and devices

- Verify and test Monaco support connection to allow for continued 24-hour support from the Monaco D-21 help desk

- Ensure redundant D-21 database is synchronized with the primary D-21 database

- Perform redundant server takeover test

- Update media files if new files are available

- Check condition of all D-21 rack equipment if installed, ensure all connections are secure and all computers and units are operating as intended; note off-normal units on customer report

- Provide a copy of the D-21 software installation disk for archive purposes

- Provide electronic copies of new D-21 manuals if available

- Visually inspect and functionally test Tone Panels, GPIOs, Network Video Monitoring, Mobile Base Stations, and Remote Station Alerting equipment (if installed); clean equipment if accessible at ground level

- Clean the RFM(s), verify redundant RFM operation if in service

- Visually inspect the antenna network from ground level and measure and record forward and reflected power on each RFM-X, RFM-7000, and each RFM Repeater (accessibility must be provided by the site)

- Update the RFM firmware to the most current site applicable version if necessary

- For Radio network connected mobiles, perform a drive test in at least one Mobile Client equipped vehicle to verify mobile connectivity to each Mobile Base Station

- Inspect Monaco provided DVR equipment (if installed) and ensure lines are recording normally

- Inspect Monaco network video monitoring (NVM) systems and provide status reports for any non-functioning cameras (if installed)

- Update D-21 Hazmat and Technical manuals, if available

- Update the D-21 Map, if updates to the existing ESRI map files are provided within 30 days of PO/Contract award

- Validate the system performance after installation

- Provide up to 4 hours of D-21 operator training after system initialization while the installation technician is on-site

1.5 Period of Performance:

The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year Option Year I Option Year II Option Year III Option Year IV

1.6 General Information

1.6.1 Recognized Holidays: The fire department is a 24-hour/day, seven day/week operation and is available for allowing work to be conducted. If desired, the contractor may perform work on federal holidays. Request minimum two week prior notification from the contractor be provided if they plan on working on federal holidays.

New Year’s Day Labor Day, Martin Luther King Jr.’s Birthday, Columbus Day, President’s Day, Veteran’s Day, Memorial Day, Thanksgiving Day, Independence Day, and Christmas Day.

1.6.2 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0700-1700 hours Monday thru Friday. The contractor except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this SOW when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.3 Place of Performance: The work to be performed under this contract will be performed at the primary Emergency Communication Center, building 3323 and the Alternate Emergency Communication Center, building 517 and fire department building 3321

1.6.4 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.