Statement of Work - NAR WARRANTIES.docx

STATEMENT OF WORK

NORTH AMERICAN RESCUE WARRANTIES

1.0 Introduction/Background

The Naval Aerospace Medical Institute (NAMI)'s Flight Medic Course plays a crucial role in preparing medical enlisted personnel for critical enroute patient care, often in challenging, austere environments like military aircraft. Their flight medic course standardizes training in patient assessment, basic and advanced lifesaving interventions, and vital critical care transportation achieved through the strategic integration of advanced helicopter simulation, known for their high fidelity and realism in medical simulation. Utilizing these sophisticated helicopter simulators, the course will move beyond traditional instruction, allowing flight medics to gain invaluable practical experience by simulating a wide spectrum of real-world patient care scenarios are likely to encounter in the fleet. The procurement of extended warranties for these North American Rescue helicopter warranties safeguard NAMI's significant investment in this state-of-the-art simulation equipment by covering potentially costly repairs and parts beyond the standard warranty period. This ensures minimal downtime for the simulators, preventing disruptions to crucial training schedules and maintaining the continuous availability of high-fidelity simulation.

2.0 Scope of Work

This plan includes a one-year extension for parts and labor on covered repairs, as well as annual preventative maintenance performed at the customer's site. In addition, all three simulators are currently malfunctioning and require repairs only provided by the proposed warranty. Onsite repair services are provided. Throughout the product's lifetime, customers will have access to 24-hour email support and live technical support from Monday to Friday, 8:00 AM to 5:30 PM EST. For all repair cases, a dedicated customer experience point of contact will be assigned to guide the customer through the process. All warranty work performed under this plan is guaranteed for the term of coverage, and N.A.R. retains the sole discretion to repair or replace products. This agreement explicitly excludes coverage for damage resulting from misuse, improper maintenance, unauthorized repairs, or issues related to third-party components. It also does not include services beyond those specifically detailed in the Extended Warranty Service Plan Agreement. This agreement is non-assignable and non-transferable, applying solely to the original purchaser.

3.0 Period of Performance

The period of performance shall be for twelve (12) consecutive months, commencing upon the date of contract award or order receipt.

4.0 Work Requirements

The contractor shall perform the following specific tasks:

4.1. Equipment Covered

This SOW covers the following Government-owned equipment:

· Two (2) H-60 Airframe Simulators, including all associated interchangeable wounds, electronic systems, pneumatic/hydraulic systems, and internal controllers.

· One (1) CV-22 Airframe Simulator, including all NAR-S installed simulation systems, visual effects, networking, control systems, audio/lighting, and environmental simulation equipment.

· 4.1.1 Warranty Coverage:

· Includes interchangeable wounds, electronic systems, pneumatic and hydraulic systems, and internal controllers

· All NAR-S installed simulation systems, visual effects, networking, control systems, audio/lighting, and environmental simulation equipment are included.

4.2. Support Services

The contractor shall provide the following support services:

· 4.2.1. Unlimited Remote Technical Support: Provide unlimited support via phone, email, and virtual troubleshooting for any issue related to the covered equipment, including guidance on firmware and software updates.

· 4.2.2. On-Site Service Visits: Conduct on-site maintenance and repair visits as needed to address system malfunctions or perform scheduled preventative maintenance. All travel and labor costs for these visits shall be included.

· 4.2.3. Repair and Replacement: Provide all necessary labor and parts to repair or replace failed components to restore the systems to full functionality. This includes expedited replacement of critical components. Consumable items, such as batteries, are excluded.

· 4.2.4. Operational Readiness Assurance: Perform full systems diagnostics, performance validations, and calibrations as required to ensure the training equipment remains fully operational and effective.

5.0. Contractor’s Responsibilities

Repairs and Preventative Maintenance (PM):

· Unlimited Remote Technical Support

· Service Visits/ On-site maintenance visits are included at no additional cost

· Scheduled and as-needed support visits for repairs and system optimization

· Repair/ Replacement Support

· All labour and parts included (excluding batteries)

· Expedited replacement of failed components

· Operational Readiness Assurance

· Full systems diagnostics

· Training equipment performance validation

· Calibration and updates as required

· Documentation & Reporting

· Service visit records

· Maintenance logs and gap analysis

· Provide qualified personnel for maintenance and repairs

· Ensure timely service response based on priority and equipment status

· Maintain supply chain readiness for replacement parts

· Maintain communication with designated government representatives

6.0. Government’s Responsibilities

The Customer is responsible for various aspects to ensure the service plan is effective:

· Provide access to equipment and facilities during service visits

· Maintain proper handling, cleaning, and storage in accordance with OEM guidelines

· Report malfunction or damage in a timely manner

· Payments: Make timely payments for products and the service plan. Failure to do so will suspend N.A.R. obligations until the outstanding balance is paid.

· Maintenance: Use the products and perform preventative maintenance in accordance with N.A.R. product instructions.

· Requesting Repair/PM: Contact N.A.R. with product information (model, serial number, etc.) and symptoms when a repair or PM is needed. Do not return products without prior authorization.

· Shipping Products: Properly ship N.A.R. branded products to N.A.R. for covered repairs in the shipping box provided, ensuring no other tracking labels are present and the N.A.R. -provided label is properly affixed and covered. The customer is responsible for products lost in transit.

7.0. Place of Performance

All work shall be performed at the Navy Flight Medic School, Naval Aerospace Medical Institute (NAMI), aboard Naval Air Station Pensacola, FL:

Naval Aerospace Medical Institute

7.1. Period of Performance

· Coverage Term 12 months from the date of contract execution or upon receipt of order

· Option for annual renewal available upon request

8.0. Warranty Exclusions

The following items are excluded from this sustainment contract:

· Consumable or wearable components, including but not limited to:

· Rechargeable and replaceable batteries

· Consumable skin and wound accessories not classified as reusable

· Damage caused by negligence, misuse, or non-OEM modifications

· Replacement of excluded components may be quoted separately.

9.0. Travel

All travel costs for scheduled or remedial service visits are included within this sustainment package.

10.0. Schedule/Milestones

Annual Preventative Maintenance (PM) Deliverable: Completion of one (1) comprehensive Preventative Maintenance (PM) session per year (per simulator).

Milestone: NAMI's request and N.A.R. execution of the annual PM, which may include software updates and component calibration. This will occur annually upon NAMI's scheduling request throughout the duration of the warranty.

11.0. Acceptance Criteria

Upon receipt, NAMI personnel will verify that the deliverables conform to all specified requirements. Formal acceptance will be communicated between the Technical Point of Contact and the NMOTC WAWF Acceptor through a signed acceptance document (DD250). This document, executed by authorized NAMI representatives, will confirm the N.A.R. warranty services are in complete and in full compliance with the N.A.R. warranty agreement.