Statement of Work- MRIDIUM insfusion set.pdf

STATEMENT OF WORK

GENERAL REQUIREMENTS: The effort required hereunder shall be performed in accordance with this Statement of Work and with all other terms and conditions set forth herein.

SCOPE: The contractor shall provide service and maintenance coverage for Radiology MRI, MRidium

Infusion System with SpO2.

ECN: SN:

166767 IR61104235 (Side Car pump)

166768 IR61104270 (Side Car pump)

166769 IR61104286 (Side Car pump)

166764 IR60105592 (Pump)

166765 IR60105593 (Pump)

166766 IR60105594 (Pump)

166770 IR65103644 REMOTE

166771 IR65103646 REMOTE

166772 IR65103647 REMOTE

LOCATION: Radiology MRI, building 1, 2nd Floor, Naval Medical Readiness Training Command

(NMRTC) San Diego, CA, 92134

NO LOANER OPTION-MEDICAL EQUIPMENT SERVICE MAINTENANCE GENERAL

REQUIREMENTS:

• parts and factory repair labor cost for defective systems

• transport cost for receiving systems back after repair (one leg of freight cost)

• next day delivery for smart set of field replaceable parts (including related transport cost)

• immediate access to remote applications & tech support (standard office hours)

• onsite technical support (time, material and travel cost)

• 1 time period of 2 days per year on-site application training (not valid for Esys)

• System tune-up service up to 2 times/year, on customer request

• Free updates for contractor Software, which comprises enhancement of existing feature packages

For the Radiology Department, Naval Medical Center San Diego, to ensure dependable and reliable equipment operation. The scope of work performed under these specifications includes the furnishing of all labor and parts to perform all scheduled maintenance procedures on equipment listed in order to assure continued operation at their designed efficiency and capacity.

PREVENTIVE MAINTENANCE:

• Perform service maintenance to Industry standards.

• Ensure that only FULLY QUALIFIED FIELD ENGINEERS and TECHNICIANS who have gone through original equipment manufacturer (OEM) or comparable third-party service schools for the above-mentioned equipment, shall be employed in the performance of any and all work performed under this contract. Upon request, the contractor shall provide training certificates (or notarized copies) to the

Biomed department for verification. The highest standard of professional capability and electrical/mechanical workmanship is to be maintained throughout the life of this contract.

• Contractor shall ensure that all test equipment and/or calibration standards that are used in the performance of the contract are traceable and certified in accordance with National Institute of Standards and Technology (NIST) standards. Certification must be made available to the Biomed department upon request.

• Contractor shall ensure that all scheduled servicing will be accomplished in accordance with manufacturer’s recommendations or local maintenance procedures.

• Scheduled Service – Includes only scheduled labor to perform the OEM’s Periodic Manufacture’s

Certification, electrical safety checks, and software updates on the equipment included under agreement.

• Software updates are included and limited to the performance of the equipment and do not apply to software that is a system wide integration. All software updates will be installed, by authorized Contractor

Field Technicians, to current OEM specifications during scheduled services.

• Software upgrades are considered modifications to installed equipment that add capabilities of value to existing features and functionality and are not covered under scope of services.

TITLE TO EQUIPMENT:

The contractor shall not assume possession or control of any part of the equipment. The Government retains ownership to title thereof.

LIABILITY:

The contractor shall not be liable for any loss, damage, or delay due to any cause beyond his reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, malice mischief or acts of God.

UTILITES:

The contractor may use Government utilities, (e.g., electrical power, compressed air, and water) that 5re available and required for any service performed under this contract. The building engineer, to ensure compatibility with the Naval Hospital’s electrical wiring and equipment, must approve contractor electrical equipment.

ACCESS TO EQUIPMENT:

The contractor shall be provided reasonable access to all equipment that is to be serviced and utility outlets required to do the service. The contractor shall be free to start and stop all primary equipment incidentals to the operation of the maintained equipment after permission is received from on duty personnel responsible for such equipment.

LABOR: All compensation for labor from the hours of 0730-1600, PST is included in the contract price.

Any labor performed outside of this timeframe is not included in the contract pricing.

COMPENSATION:

Labor: All compensation for labor in the contract price. Parts and materials: All compensation for parts and materials is included in contract price.

Parts/Supplies Quality: Parts and Supplies provided under this contract shall be guaranteed to be equal in all respects including performance, interchangeability, durability, and quality to the OEM parts when new or as presently recommended by the manufacturer.

Documentation: After which time the services have been completed; all service work performed, and repair parts installed will be documented on the work orders and provided by an authorized Field Service

Engineer to “Customer”. Documentation of service work performed by the authorized Field Engineer can be provided electronically.

Services will be required based upon the following schedules:

SOFTWARE PREVENTIVE MAINTENANCE:

_____ One (1) time per fiscal year

__X__ Two (2) times per fiscal year

_____ Four (4) times per fiscal year

FIELD SERVICE REPORTS ARE REQUIRED PRIOR TO APPROVAL OF ALL OTHER INVOICES

PART AVAILABILITY: To ensure minimal equipment downtime, the contractor shall maintain replacement repair parts and materials necessary to perform each repair or supply said parts and materials within three (3) days.

Contractor shall furnish a written or electronic vendor supplied Field Service Report (FSR) to the Duty

Staff at the following address:

Naval Medical Readiness and Training Center San Diego

Biomedical Engineering

Building 1, Ground Floor, Room GD-18H1

Phone: 619-532-8010

Fax: 619-532-8013

Or electronically at: usn.san-diego.navmedcensanca.list.nmcsd-biomed-contract@health.mil

The contractor, or his/her representative, shall complete the vendor supplied Field Service Report to include the following:

a. Contractor Name

b. Technician’s Printed Name, Telephone Number and Signature

c. Date and Time of Arrival

d. ECN (Equipment Code Number) and Serial Number

e. Time Expended Repairing/Service; Labor Hours, Rate and Materials

f. Summary of work performed including all diagnostic data read outs.

All Field Service Reports shall be submitted within 72 hours of completion of service. Completed

Field Service Reports are required prior to acceptance of any invoice.