Statement of work ICP MS 10-31-2024.doc
DOC document 91 KB Posted
- Solicitation number
- 12905B25Q0043
About this file
This Statement of Work (SOW) details a service contract for a PerkinElmer ICP-MS NexION 2000 instrument (serial number 815N9062401P) located at the USDA Agricultural Research Service in Davis, CA. The contract covers annual preventative maintenance, unlimited corrective maintenance, telephone/remote support, and includes comprehensive service features such as access to manufacturer technical support, loaner instruments, OEM updates, and a technology platform for service management with real-time tracking and reporting capabilities.
The federal contract opportunity is a small business set-aside solicitation (Number 12905B25Q0043) for a one-year base contract with three option years. Quotes are due by 04/02/2025 at 12:00pm PST, to be submitted via email to Brian.Fien@usda.gov. The contract will provide maintenance and service for the ICP-MS instrument, with the NAICS code 811210 and a small business size standard of $34.0 million. Offerors must complete FAR Provision 52.212-3 and submit representations through SAM.gov, with any questions to be submitted by 03/27/2025 at 10:00am Pacific Time.
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| Terms and conditions.docx | DOCX document |
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Text version
Statement of Work (SOW) Project: Service contact for Allen lab PerkinElmer ICP-MS, NexION2000
GENERAL INFORMATION
1.0 Scope of Work: This service requirement is for annual periodic maintenance service for the PerkinElmer ICP-MS NexION 2000 and unlimited corrective maintenance and telephone/remote support.
2.0 Background: The instrument has been under a service contract purchased as part of initial purchase price of the ICP-MS from PerkinElmer, however this contract is expired and we require a new contract.
CONTRACTOR REQUIREMENTS
3.0 Technical Requirements/Tasks: .
ICP-MS NexION 2000 PerkinElmer serial number 815N9062401P
• Corrective Repair Services
• Preventative Maintenance Service (yearly)
• Parts
• Labor
• Travel
• Access to Manufacturer Technical Support
• Loaner Instruments and/or Components • OEM Sponsored (non-billable) Updates • Access to Multiple Parts Sources
• Access to large service network which includes Manufacturer (OEM) and Independent Service (ISO) Engineers
• On-line Service Request Portal and Real-Time Tracking
• 24/5 Customer Support and 30 minute pager / callback support on weekends Service Program Technology Platform Requirements The service program platform shall include a technology platform for the management of the program and to monitor the performance of the program. Capabilities shall include:
• Management of assets:
Ability to see assets covered and program coverages / entitlements.
Ability to initiate service through the technology platform.
Ability to access Field Service Reports for covered assets on platform.
• Formulary / Provider Preferences: Ability to establish preferences for service dispatch (ex. OEM then ISO 1 then ISO 2) to ensure receipt of provider of choice while ensuring timeliness and quality of service.
• Service Event Updates: Ability to receive email or text updates throughout the service experience (technician dispatched, technician on-site, service completed, Field Service Report ready).
• Program Satisfaction Monitoring / Continuous Feedback: platform initiates satisfaction surveys following events to ensure satisfaction and on-going performance of the program.
• Platform Reporting is vital to ensure on-going monitoring of the service program. Reports required include:
Service events by asset ID (Preventive Maintenance and Corrective Repair) Upcoming scheduled PMs Asset reporting by high frequency of recurring events (to help identify asset replacements)
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