STATEMENT OF WORK Glucometers.pdf

Statement of Work.

1.a. General: This Contractor will provide equipment replacement for any broken or nonfunctioning meters to Alexander T. Augusta Military Medical Center (ATAMMC). ATAMMC requires glucose meters for Point of Care Testing. This allows trained ATAMMC staff to clinical lab testing close to the site of patient care where treatment is being provided.

1.b. The Contractor shall comply with Federal, State, Local laws, and Federal Regulations as applicable to the performance of this contract.

1.c. The Contractor shall not accept instructions issued by any person employed by the U.S. Government, other than: the Contracting Officer (KO), or Fort Belvoir Community Hospital (FBCH), all acting within the limits of their authority.

2. Scope of Work

2.a. This Contractor will provide equipment replacement for any broken or nonfunctioning meters within 24-48 hours of receipt of broken meters from ATAMMC. This will ensure that all point of care testing sites will always have functioning meters at all times.

2.b. The Contractor shall provide telephonic communications with the Government to discuss technical matters relating to the performance of this contract. A systems operator will be made available to answer technical questions regarding system operations and applications.

2.c. Information, resources, and items listed in this contract will be maintained to meet the original vendor’s specifications.

2.d. "Contractor's Point-of-Contact" (POC). The Contractor shall provide in writing; the name and the telephone number of the primary and alternate English-speaking individual to act as their representative for the scheduling and coordination of technical consultations, and shall be responsible for the coordination of the contract with the Government.

2.f. The Contracting Officer (KO) shall be immediately notified, in writing, whenever changes are made to the contract.

3. Identification of Contractor Personnel.

3.a. SECURITY-PASS AND ID Reserved n/a

4. Government Furnished Property, Materials and Services.

4.a. n/a

4.b. n/a

4.c. n/a

4.d. The Government will be responsible for maintaining the proper documentation, access restrictions and site requirements necessary for the cloud-based system to function properly as specified by the vendor.

4.e. The Government will utilize materials or supplies in accordance with the instruction provided in the OEM manual.

4.f. During a service visit, the Government will not be responsible for damage or loss due to fire, theft, accident, or other disasters to contractor's supplies, materials, or personal belongings.

5. Contractor Furnished Property and Material.

5.a. n/a

5.b. The Contractor shall provide all service literature, reference publications, and software to be used by the contractor service technicians, as required for the completion of the services in accordance with this contract.

6. Replacement Parts.

6.a. n/a

6.b. n/a

6.c. n/a

6.d. Freight, postage, and storage charges associated with shipment and receipt of documentation shall be the responsibility of the Contractor.

6.e. n/a

7. Specific Tasks.

7.a. Contractor Report Requirements.

7.b. Provide systems updates or resources when necessary..

7.c. Cover all costs associated with storage and shipping of equipment and supplies.

8. Contractor Responsibility.

8.a. n/a

8.b. The Contractor shall be responsible for any damages to Government supplied materials and shall replace or repair any supplied materials damaged due to the fault of the Contractor or their representatives. All such replacements shall be at the Contractor's expense and contract officer’s approval.

Preventative Maintenance Services

9.a. n/a

10.a. n/a

10.b. The Contractor's response to requests for repairs may include telephone consultation between the equipment user/operator and a contractor's field service engineer. The purpose of this telephone consultation shall be:

1) to provide instruction in determining operator error;

2) to determine the most likely cause of the problem;

3) to determine if resolution of the problem requires the dispatch of a field service engineer; and

4) to identify courses of action likely to be required in order to return the cloud-based system to 100% operational condition as specified by the OEM.

10.c Each level of service shall include all parts furnished by Contractor at no additional cost to the Government.

Exclusions from this contract are listed as follows: consumables.

10.d. The Contractor shall have his/her own service manuals, specifications, schematic diagrams, and parts lists to assist in the evaluation/repair of all equipment included in this contract.

11. Removal of Government Property.

11.a. Reserved n/a

12. Equipment Modification Upgrades.

12.a. n/a

12.b. n/a

12.c. n/a

13. Outside Scope of the Contract.

13. a. The Contractor shall notify (FBCH) in writing, the existence or the development of any issues or circumstances that may prevent, impact or delay testing requests and/or result reports.