Statement of Work (FINAL).docx

Statement of Work – October 2021 (revised February 1, 2022) Title: Service Contract for Thermo ELEMENT 2 HR-ICP-MS Instrument Lab Requesting Service: Physical Measurement Laboratory

1. Background The National Institute of Standards and Technology (NIST), Radioactivity Group performs elemental and isotopic measurements in part to provide customers with NIST Standard Reference Materials (SRMs) and proficiency testing (PT) samples and to develop analytical methods used for isotope and element analysis. The customers require the sensitivity offered by mass spectrometry techniques for radio-elemental and isotopic value-assignment. To achieve the necessary accuracy and precision required for these analyses, NIST uses a Thermo ELEMENT2 high resolution inductively coupled plasma mass spectrometer (HR-ICP-MS). The optimal and continual operation of this instrument is critical to the delivery of SRMs and PT samples for the nuclear forensics community for national security and for medical isotope standards.

2. Scope of Work

The Contractor shall provide a 1-year service agreement (with 3 optional1-year extensions) for the Thermo ELEMENT 2 Inductively Coupled Plasma-Mass Spectrometers (HR-ICP-MS) and Thermo water chiller: Element2 Serial # SN04148E.

Service and maintenance shall include one on-demand on-site service visit performed during regular business hours in addition to one scheduled preventive maintenance (PM) visit per year. Covered expenses shall include all parts (excluding consumable items), labor, travel, and per diem.

3. Specific Tasks Contract Line-Item Number (CLIN) 0001: The Contractor shall provide all support for equipment, administration and technical execution of this contract. The Contractor is responsible for maintaining accurate records of maintenance and repair activities. The Contractor shall perform the following tasks for the HR-ICP-MS listed in the Statement of Work (SOW) below:

a. Preventive Maintenance (PM)

i. Provide one (1) preventive maintenance (PM) visit each year of the service agreement. The PM includes needed PM parts.

ii. PM shall result in the Thermo Element 2 ICP-MS instrument meeting manufacturer’s minimal operational specifications (e.g., signal intensity, mass resolving power, dark noise) for all three resolution settings (low, medium, and high).

iii. Scheduling of the visits shall be consistent with the maintenance requirements of the instrument as detailed in the service and user manuals for the equipment.

iv. Preventive maintenance (PM) visit shall occur during NIST’s regular business hours. The NIST designated representative shall contact The Contractor to schedule a mutually acceptable date and time for the PM visits. The scheduled maintenance visits may be made at the same time as an unscheduled visit for corrective or other action if such a visit occurs within one month before a scheduled PM visit. All visits must be scheduled, in advance with the NIST designated representative.

b. System Enhancements

i. Provide firmware/software updates for the purposes of instrument optimization not later than 60 days after any such upgrade is released.

ii. Prior to completion of the installation, the Contractor shall test the equipment, review the equipment’s performance, and take whatever steps are necessary to ensure the equipment is functioning in accordance with manufacturer specifications.

c. Service Calls

i. Respond to a request for service call in the event of instrument failure which requires immediate repair. The contractor shall provide travel, labor, and any factory-certified parts that require replacement.

ii. Respond to service calls Monday through Friday, during regular business hours only. A service technician will provide on-site service at NIST Gaithersburg within a maximum of 3 business days response time after the call is placed. No weekend service visits shall be required.

iii. If the Contractor is unable to resolve the problem during the service call, the Contractor shall provide telephone support and on-site support as needed to expedite a solution for NIST.

iv. Responsible to obtain all parts required for all repairs and maintenance. The Contractor shall make a reasonable effort to secure parts within 24 hours after identifying the need for a replacement part for the covered equipment.

v. All repairs must result in the ICP-MS’s meeting manufacturer’s specifications.

vi. Any parts or components removed for replacement shall become the property of the Contractor unless otherwise agreed to by the parties. The Contractor shall remove the parts from the NIST campus at the time of the service call or provide shipping instructions and return shipping information that NIST may return the parts to the Contractor within 3 days after the service visit is completed. The Contractor shall assume all charges and liability for all shipments. Clarification: Should a part need to be replaced and that part is determined to be contaminated, NIST will dispose of the item and the contractor will order a replacement at US list price. No core rebates will be provided for contaminated items.

d. Service Conditions

i. All tasks provided under this agreement must be performed by personnel who are manufacturer-trained for service and operation of the Thermo ELEMENT 2 HR-ICP-MS.

ii. Service must be rendered on-site at the NIST Gaithersburg, MD campus for HR-ICP-MS unless otherwise agreed by the parties.

iii. All parts shall be approved for use with the instrument and shall be Thermo Scientific factory-certified parts. The Contractor shall only employ tools, instruments, software, test apparatus, methodologies, techniques, and practices approved for use with the instrument by the manufacturer. The service protocols and instrument specifications shall be always adhered to.

e. Telephone Support

i. Provide telephone support for the covered equipment during regular business hours.

ii. Telephone support must include response to questions about operating practices, application use, and service issues that can be diagnosed and resolved over the telephone.

f. Warranty

i. All labor, replacement parts and components (excluding consumables) provided by the Contractor are guaranteed for a period of ninety (90) days from the service visit completion date.

OPTION LINE ITEMS: THE FOLLOWING SERVICES ARE OPTION LINE ITEMS. PRICES QUOTED SHALL BE EFFECTIVE FOR A PERIOD OF ONE YEAR FROM THE DATE OF AWARD. AWARD OF OPTION LINE ITEMS IS AT THE SOLE DISCRETION OF THE GOVERNMENT IN ACCORDANCE WITH FAR 52.217-9.

4. Period of Performance Performance for CLIN 0001 shall take place at the Government’s facility and have a period of performance of one (1) year after receipt of order.

The period of performance for CLIN’s 0003 through CLIN 0005 shall be in accordance with descriptions in the table in section III above.

5. Place of Performance Performance will be at NIST, 100 Bureau Drive, Gaithersburg, MD 20899. Normal business hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. except for Federal holidays.

6. Government Furnished Property All property, data and information provided by the Government in the performance of this contract remains the property of the Government and shall be surrendered to the government upon completion or termination of this requirement. Likewise, all deliverables generated under this requirement remain the property of the Government.

The Government will provide visitor’s access to the NIST facilities during the performance of this service contract.

7. Deliverables The Contractor shall submit a service ticket prior to departure from NIST on any given service call for maintenance or repairs. The service ticket shall include the following for the ICP-MS:

a. Date and time of arrival to NIST.

b. Description of service performed.

c. Name and quantity of any parts that were repaired.

d. Name and quantity of any parts that were replaced.

e. Date and time of departure from NIST.

f. Diagnostic test results or narrative summary demonstrating that the instrument and/or accessories are meeting the manufacturer specifications.

g. Any comments or recommendations.

h. Signature of Contractor’s service person

i. Signature block for the NIST authorized personnel.

8. Travel Travel to the NIST, Gaithersburg, MD campus is required. All travel expenses will be included in the price of the service agreement.

9. Contractor’s Minimum Qualifications

a. The Contractor shall provide original equipment manufacturer parts during the performance of maintenance and service described in this document.

b. Contractor personnel performing maintenance and service described in this document must be manufacturer-trained and experienced on servicing and operation of Thermo ELEMENT 2 HR-ICP-MS.

c. The contractor shall provide documentation of satisfactory past performance of maintenance and servicing of Thermo ELEMENT 2 HR-ICP-MS. This documentation can include documentation of previous experience servicing and maintaining Thermo ELEMENT 2 HR-ICP-MS in a laboratory environment and/or customer references.

d. Contractor staff performing maintenance and servicing must be US citizens to access the NIST, Gaithersburg, MD campus.

10. General Information

This work does not involve confidential or proprietary data. The certification and accreditation requirements of Clause 1352.239-73 do not apply and a security accreditation package is not required.

Safety: The Contractor employee shall be responsible for knowing and complying with all installation safety prevention regulations. Such regulations include, but are not limited to, general safety, fire prevention, and waste disposal.

Security: NIST is a restricted campus. An identification badge is required for access for entry into buildings and also is shown to the armed Security Police when entering the campus.

Regular Business Hours. Regular business hours are Monday through Friday, 8:30 am to 5:00 pm Eastern Time.

Identification Badges: Contractor employees shall comply with NIST identification and access requirements. Each Contractor employee shall wear a visible identification badge provided by the NIST Security Office.

Vehicle Registration: All Contractor employees must register their vehicles with the NIST Security Office to gain access to the campus. A valid driver’s license, Government-furnished civilian ID, proof of insurance and current registration must be presented to the NIST Security Office, at which time a NIST vehicle pass will be issued. The pass shall be displayed on the vehicle in accordance with NIST Security Office instructions.