STATEMENT OF WORK Final.docx

STATEMENT OF WORK

Preventative Maintenance and Urgent Repair Support for AB Sciex Instruments and Accessories

I. BACKGROUND

The Chemical Sciences Division (CSD) of the Material Measurement Laboratory (MML) at the National Institute of Standards and Technology (NIST) mission is to serve as the Nation's reference laboratory for chemical compositional measurements and standards to enhance U.S. industry's productivity and competitiveness; assure equity in trade; and provide quality assurance for chemical measurements used for assessing and improving public health, safety, and the environment.

This purchase supports that mission by ensuring the continued and accurate operation of analytical equipment used for trace and ultra-trace organic species quantification. Reliable maintenance and calibration of these instruments are critical to generating high-quality data for the certification of reference materials and supporting broad public health and environmental research initiatives.

II. PURPOSE/SCOPE

2.1 Overview

The Contractor shall provide preventative maintenance and urgent repair services, and for AB Sciex instruments and associated third-party accessories. This ensures all covered equipment operates within the manufacturer's performance specifications.

2.2 Excepted Contract Status

This IS an Excepted Contract. In the event of a government shutdown, this requirement will have access to the NIST IT network and/or NIST facilities to perform on-call, as-needed equipment repair to prevent the loss of property (laboratory equipment).

III. TASKS

The Contractor shall provide preventative maintenance and urgent repair services for the AB Sciex instruments and their associated components.

3.1 Tasks

· Task 1: Post-Award Kickoff Meeting: The Contractor shall lead a kickoff meeting within 10 business days of award to review the schedule and technical requirements.

· Task 2: Service Conditions and Repairs: The Contractor shall respond to all service calls Monday through Friday, during regular federal government business hours only (8:00am to 5:00pm local time, Monday through Friday except Federal Holidays and official closures, for Gaithersburg, MD and Charleston, SC) providing a service technician on-site within 48 hours after the service call is placed by the Technical point of contact (TPOC) or Contracting Officer Representative (COR). The Contractor shall make a commercially reasonable effort to secure parts within 72 business hours, providing a written plan for temporary solutions if a part requires a lead time longer than two weeks. All repairs must result in the instruments meeting manufacturer's specifications, and a service ticket shall be provided with all info needed from section 6.1 prior to departure from site or emailed within two (2) days.

· Task 3: Preventive Maintenance: The Contractor shall provide two (2) preventive maintenance (PM) visits per year (every six months) for each Mass Spectrometer and one (1) preventive maintenance (PM) visits per year for Liquid Chromatograph listed in Table 1. The PM must be scheduled and completed in accordance with the most recent operation and maintenance manual available for each instrument, occurring during normal federal government business hours 8:00 a.m. and 5:00 p.m., except federal holidays and official closures. A service ticket shall be provided with all info needed from section 6.1 prior to departure from site or emailed within two (2) days.

· Task 4: Telephone Support: The Contractor shall provide telephone support for the specified equipment list in Table 1 during normal federal government business hours, responding to questions about operating practices, application use, and service issues that can be diagnosed and resolved remotely.

3.2 Option Tasks

· Option Task 1: The Contractor shall perform the work specified in Section III Tasks 2 through 4 for Option Year 1. Additionally, the Contractor shall provide all needed calibration solutions for preventative maintenance and Calibration service and if a solution is needed for any service item. The Contract shall deliver a summary report of every service and maintenance action along with semiannual preventative maintenance and calibration service.

· Option Task 2: The Contractor shall perform the work specified in Section III Tasks 2 through 4 for Option Year 2. Additionally, the Contractor shall provide all needed calibration solutions for preventative maintenance and Calibration service and if a solution is needed for any service item. The Contract shall deliver a summary report of every service and maintenance action along with semiannual preventative maintenance and calibration service.

· Option Task 3: The Contractor shall perform the work specified in Section III Tasks 2 through 4 for Option Year 3. Additionally, the Contractor shall provide all needed calibration solutions for preventative maintenance and Calibration service and if a solution is needed for any service item. The Contract shall deliver a summary report of every service and maintenance action along with semiannual preventative maintenance and calibration service.

· Option Task 4: The Contractor shall perform the work specified in Section III Tasks 2 through 4 for Option Year 4. Additionally, the Contractor shall provide all needed calibration solutions for preventative maintenance and Calibration service and if a solution is needed for any service item. The Contract shall deliver a summary report of every service and maintenance action along with semiannual preventative maintenance and calibration service.

IV. PERIOD OF PERFORMANCE

The period of performance shall be from September 29, 2026 to September 28, 2027.

· Option Year 1: September 29, 2027 to September 28, 2028

· Option Year 2: September 29, 2028 to September 28, 2029

· Option Year 3: September 29, 2029 to September 28, 2030

· Option Year 4: September 29, 2030 to September 28, 2031

V. PLACE OF PERFORMANCE

5.1 Primary Location

The primary location of performance is NIST Gaithersburg campus, 100 Bureau Drive Gaithersburg, MD 20899; and Hollings Marine Laboratory (HML), 331 Ft. Johnson Road, Charleston, SC. Normal business hours: 8:00am to 5:00pm local time, Monday through Friday except Federal Holidays and official closures.

5.2 Travel

Travel is not a separately reimbursable expense to the government. All travel cost shall be incorporated to the total price.

VI. DELIVERABLES AND ACCEPTANCE

6.1 Schedule of Deliverables

Table 1. AB Sciex and LC Equipment for service contract

6.2 Section 508 Accessibility

All deliverables must be Section 508 compliant.

6.3 Standards for Acceptance

The Government reserves the right to conduct quality assurance testing to confirm that a given instrument meets the manufacturer's performance specifications within five (5) working days of the completion date of a maintenance or repair visit.

The NIST Contract Officer Representative (COR) will accept or provide corrections for each deliverable within 14 days after receipt. The Contractor shall then make any needed changes within 14 calendar days.

VII. REQUIREMENTS

7.1 General Requirements

The Contractor shall maintain a professional demeanor and provide the necessary management and administrative support to ensure the successful completion of all tasks. The Contractor shall ensure all personnel are properly trained to perform the work. All parts shall be approved for use with the instrument by AB Sciex and/or the manufacturer of the accessories. Any parts or components removed for replacement shall become the property of the Contractor and be removed from the campus at the time of the service call with no shipping charges incurred by the Government.

7.2 Key Personnel Minimum Requirements

The Contractor shall provide engineers or technicians that are fluent in the operation of the equipment throughout the period of performance. Contractor personnel shall have at least two (2) years of experience on the AB Sciex instrument or accessories for which the service is being rendered

VIII. ACCESS AND SECURITY

8.1 NIST Site Access

Security: NIST is a restricted campus. A site access badge is required for campus and building access and must always be visible. Contractor personnel must comply with NIST identification and access requirements. At a minimum, each Contractor personnel must provide a government ID (active, unexpired, REAL ID Act compliant) to get a site access badge. Site access must be coordinated with the COR. Vehicle Registration: All vehicles entering the site must be registered with the NIST Security Office. A valid driver's license (REAL ID compliant), active proof of insurance, and current registration must be presented for a vehicle pass.

Safety: Contractor personnel are responsible for knowing and complying with all applicable safety regulations.

8.2 Personal Protective Equipment (PPE):

All contractors are responsible for providing and wearing the following required Personal Protective Equipment (PPE) while onsite: safety glasses, full-length pants, and closed-toe shoes.

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