Statement of Work Draft.docx
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- Attached to
- CROW SERVICE UNIT Sources Sought Electronic Dental Patient Record System Technical Support
- Solicitation number
- SS-75H709-CR24Q-010
About this file
This document is a Statement of Work (SOW) for an Electronic Dental Record Technical Support Contract. The key details are:
The Crow Service Unit requires technical support for their Electronic Dental Patient Record System to ensure reliability and prevent loss of patient data access. The vendor shall provide annual technical support, including the ability for staff or IT staff to contact the Dentrix Enterprise support desk, access to new versions/updates/patches, bug fixes, and enhancements. The contract has a base period of one year from September 1, 2024 to August 31, 2025, with four one-year option periods. The contract is set aside for Indian Economic Enterprises (IEE) under the Buy Indian Act, and the IEE must receive at least 51% of the earnings. The procurement is being handled by the Indian Health Service.
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| File | Type | Posted |
|---|---|---|
| B11 - IEE Representation.pdf |
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Statement of Work (SOW)
1. PROJECT TITLE: Electronic Dental Record Technical Support Contract.
2. BACKGROUND/PURPOSE: Constant Technical Support for our Electronic Dental Record is required.
3. SCOPE: The Crow Service Unit requires Techical Support for the Electronic Dental Patient Record Systemto ensure reliability of the Electronic Dental Patient Record System and prevent loss of access to patient information it is imperative that we acquire support and software updates from the Dentrix Enterprise manufacturer/vendor.
4. APPLICABLE DOCUMENTS: IHS ORAL HEALTH PROGRAM GUIDE; Chapter 5; section O:pgs1-3, IHS Dental Data Systems
5. TASKS:
Vendor shall provide Annual Technical Support by providing the ability of staff or CSU IT staff to call Dentrix Enterprise support desk to report problems, receive technical support, and answer any questions about the Dentrix EDR Components.
Annual Maintenance & Documentation to include access to new versions, updates, and patches to the EDR Dentrix Components as they are released. Bug fixes, and enhancements
1. DELIVERABLES AND DELIVERY SCHEDULE:
2. GOVERNMENT-FURNISHED EQUIPMENT AND INFORMATION: NA
3. PLACE OF PERFORMANCE:
Crow/Northern Cheyenne Hospital, 10110 S. 750 E.
Crow Agency Montana, 59022
4. PERIOD OF PERFORMANCE:
| Base Period: | September 01, 2024 through August 31, 2025 | |
| Option Period 1: | September 01, 2025 through August 31, 2026 | |
| Option Period 2: | September 01, 2026 through August 31, 2027 | |
| Option Period 3: | September 01, 2027 through August 31, 2028 | |
| Option Period 4: | September 01, 2028 through August 31, 2029 |
5. SECURITY: The Vendor shall comply with all Federal Information Security requirments.
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