Statement of Work.pdf

Statement of Work (SOW)

Audio Visual Preventative Maintenance Contract for the Primary, Alternate and Virtual Crisis Action Teams (CAT)

Buildings 31, 977 and 52 Travis AFB, CA 94535

60 AMW/XP

1. Preventative Maintenance and Service Support Contract:

The Travis Air Force Base Crisis Action Team (CAT) maintains three facilities on base that require preferred and priority service. The contractor shall provide 5 years of maintenance and service support for the CAT audio visual projection display equipment, unclassified/classified (NIPR / SIPR) video teleconference (VTC) and associated systems. The contract coverage shall include: forty-eight (48) hour on-site response, service calls within the scope of the service agreement, phone and email support within the scope of the contract, quarterly preventive maintenance provided four (4) times annually for all locations, repair of all covered equipment, and system training for all staff members. The Audio Visual System Contractor shall provide contractor’s technical support telephone number and/or e-mail. All service activity shall be followed by the issuing of a full summary report listing all actions and recommendations. Contractor information will be provided to staff upon scheduling of each site visit. The customer retains all rights to the control system codes.

2. Forty-Eight Hour on Site Service

a. Contractor shall acknowledge service requests by answering or returning the call within one hour from the time that the original call has been made or received.

b. Requested on-site visits shall be provided within forty eight hours and provider shall respond within 48 hours to any service request.

c. Contractor shall be able to respond to service requests any time of day to include weekends and holidays.

3. Service Calls/Phone Support

a. Contractor shall provide service calls on all applicable rooms within building 31, 977 and 52 and equipment (list of equipment is below). CAT Manager or CAT Chief shall provide access and escort for contractor to the serviced areas.

b. Contractor shall provide a written full summary report listing all actions taken and any recommendations.

c. Telephone assistance by a technician/engineer shall be available in the event any difficulty can be resolved in such a manner. Technical phone support request shall be available 24 hours a day, seven days a week.

4. Preventive Maintenance (PM)

a. Preventive maintenance includes quarterly scheduled inspection and function test designed to maintain the system in a “ready” mode for trouble free operation.

b. All PM visits shall be followed by the issuing of a full summary report listing of all actions and recommendations.

c. See preventative maintenance details below.

5. Equipment Repairs

a. Contractor shall pre-evaluate failed equipment prior to sending out for manufacturer/third party vendor repair facilities.

b. Contractor shall troubleshoot and repair with staff members.

c. Contractor shall provide a repair quote within 5 working days from the time the piece of equipment is sent in to the repair facility.

d. Contractor shall either directly supply loaner equipment or acquire equipment through third party to ensure no interruption in service.

e. Upon replacement of any equipment, contractor shall update the equipment list with replacement equipment information including manufacturer, part number, serial number, item description and quantity.

f. Provider shall repair any damage incurred during the removal/replacement/ installation of equipment.

g. Provider shall provide a summary report for all repairs and replacements.

6. Staff System Training

a. Provider shall provide training to staff members in the event of hardware/software change.

b. Provider shall provide two sessions of training from a representative on the covered installed systems and components for up to four hours each session annually.

7. Preventative Maintenance Details for all 3 Locations

a. Run a system test prior to beginning preventative maintenance. Log/resolve any open issues.

b. Perform an inventory of all equipment and provide a detailed equipment list including manufacturer, part number, serial number, item description and quantity.

c. Complete function check of control system including the testing of all physical room components.

d. Check proper operation of all system equipment manually as per manufacturer’s specifications.

e. Check firmware of applicable system components. Upgrade as necessary.

f. Make any recommendations on possible equipment replacement.

g. Check software version on all audio/visual equipment.

h. Check all audio levels and speakers to ensure optimal audio output and balance levels as needed.

i. Check each video/audio input/output.

j. Check each VGA/HDMI/DVI connection and audio.

k. Check all audio enabled ceiling microphones to ensure full voice reception throughout the room.

l. Perform audio speakerphone test call.

m. Check all VTC camera presets and perform test calls in classified and unclassified setting.

n. Check Codec and associated systems to ensure functionality.

o. Check all systems remotes for functionality and possible battery issues.

p. Check status of video displays.

q. Align and color balance the video wall screens as necessary.

r. Clean each system component.

s. Check and clean projections screens.

t. Replace projector lamps when required.

u. Clean up any loose cabling on conference room tables/floors.

v. Final test of entire system operations.

w. Provide summary report of all actions completed during preventative maintenance.

8. Primary CAT - Audio Visual Sources Several audio / visual sources are integrated within the system. These sources will include laptop computers and desktop computers as well as a video camera feed and HDCP-encrypted video player / receiver feeds with motion video content. The system video source feeds are as described below.

a. Podium Station The Podium station includes one (1) computer with one (1) digital video (DisplayPort) output for a total of one (1) digital video source feed from this location.

b. Main Table XP Station: The existing, owner-furnished briefing room table includes one (1) computer with digital video (DisplayPort) output. The owner-furnished computer, also known as the XP Station, includes dual digital video (DisplayPort) output, for a total of two (2) digital video source feeds from this location.

c. Recorder Table On the side wall, there are three (3) existing, owner-furnished computers at the Recorder Table. Of the three (3) computers, two (2) computers includes dual digital video (DisplayPort) output and one (1) computer includes one (1) digital video (DisplayPort) output for a total of five (5) digital video source feeds from this location.

d. Command Post Table On the back wall, there are two (2) existing, owner-furnished computers at the Command Post Table. Each computer includes one (1) digital video (DisplayPort) output for a total of two (2) total digital video source feeds from this location.

e. Executive Table In the Executive room, there are four (4) existing, owner-furnished computers at the Executive Table. Of the four (4) computers, three (3) include dual digital video (DisplayPort) output and one (1) computer includes one (1) digital video (DisplayPort) output for a total of seven (7) total digital video source feeds from this location.

f. Administrative Table In the Administrative room, there are two (2) existing, owner-furnished computers at the Administrative Table. Both of the computers will include dual digital video (DisplayPort) output for a total of four (4) total digital video source feeds from this location.

g. Stationary Sources located at the Equipment Rack In the back room within the equipment rack, there will be one (1) new Blue-Ray DVD Player with HDMI video output, two (2) owner-furnished DirecTV Receivers with HDMI video output, and one (1) owner-furnished video camera feed (Flight line Feed) of composite video output, for a total of three (3) total video source feeds from this location.

The following is existing equipment for the outlined preventative maintenance.

9. Video System The System includes all associated input / output video cards, digital transmitters and receivers over twisted pair cabling, digital audio de-embedding, power supplies, and equipment rack(s) for consolidation and ventilation.

Additional video monitors mounted on the adjacent sides of the room. Two (2) 65”diagonal, 16:9 aspect ratio NEC LCD Commercial-grade Display Monitors are wall mounted side-by-side, from tilting wall-mount assemblies along the east-side wall of the room.

Two (2) 80” diagonal, 16:9 aspect ratio NEC Commercial-grade Display Monitors are wall-mounted side-by-side, from tilting wall-mount assemblies along the west-side wall of the room.

One 22” NEC Led CAT Director display mounted directly in front of the Director’s seat.

NIPR and SIPR computer input displays and video routing display from any of the source selections.

10. Video Wall System The Video Wall consists of eight (8) 55” diagonal, 16:9 aspect ratio, 800 nit, 3.7 mm image gap, and external modules thin-bezel display monitors, installed bezel-to-bezel, in a four (4) monitor-wide and two (2) monitor-high (4x2) array Planar Clarity Matrix Video Wall Monitors against the south wall of the room.

Illustration of Video Wall Array:

11. Audio System Eight (8) ceiling-recessed loudspeakers

An audio amplifier is integrated with the audio system feed the existing loudspeakers.

The audio system will provide local reproduction and playback of four (4) of the Audio Visual Sources as listed below.

2 DirecTV Receivers Blue Ray DVD Player One (1) back room-located computer; e.g. Executive Station One (1) conference room table-located computer; e.g. XP Station

12. Control System

a. A 19” diagonal, 16:9 aspect ratio, Touch Screen is integrated into the podium. An additional 19” diagonal, 16:9 aspect ratio, Touch Screen is flush-mounted into the equipment rack in the back room.

b. AV System On / Off

i. From the start-up page of the touch screen, button selections are:

ii. Full Display Presentation (with all the video monitors turned on)

iii. East Wall Displays Presentation (with only the two 65” monitors of the east wall turned on)

iv. West Wall Displays Presentation (with only the two 80” monitors on the west wall turned on)

v. Individual Display Presentation (user selection of any/all monitors to be turned on)

c. Matrix Switching (Directional Video Control) of Video Sources

i. From the touch screen, the user can select from any of the video sources for display. The video sources will be labeled / abbreviated by name and location (to-be-determined). Each video source can be selected (highlighted) from a button-push and directed to any of display monitors or video wall segments. Each display can be blanked out from touch screen so as to individually blank out a screen.

d. Image Preview of Selected Video Source

i. From the touch screen and upon selection (highlight) of a video source, the video image of the source will be displayed in a preview window within the touch screen.

e. Audio System Control

i. From the touch screen, the user can increase, decrease, or mute the audio playback levels of any of the associated audio source feeds.

f. Blue Ray DVD Player

i. From the touch screen, the user can operate the controls of the Blue Ray DVD Player (play, stop, reverse, forward, slow, skip forward, skip back, arrow up, arrow down, arrow left, arrow right, etc.)

g. DirecTV Receiver Control

i. From the touch screen, the user can operate the controls of both DirecTV

Receivers (channel up/down, arrow direction, and guide selection) including four (4) pre-set channel selections per receiver with icons.

h. Selection of Video Wall Pre-Set Configurations

i. From the touch screen, the user can select video wall pre-set configurations. These pre-sets include:

ii. Multiple Display (each video source can be directed to any of the eight total monitors of the wall)

iii. Single Display (one video source can be directed to expand across the middle four monitors of the wall while the end monitors are video muted)

iv. Dual Display (two video sources can be directed to expand across the entire wall, side-by-side)

v. Single & Flank Displays (one video source can be directed to expand across the middle four monitors while up to four additional sources can be directed to any of the four end monitors)

vi. Illustration of Video Wall Pre-Set Configurations:

1. Multiple Display 2. Single Display

4. Single & Flank

3. Dual Display Displays

13. LED Signage Control From the touch screen, the user can turn on / off the “Classified Briefing” setting to all six

(6) of the currently installed LED Signs on the circuit.

14. KVM Control

From the touch screen, the user can operate Keyboard – Video – Mouse (KVM) controls of up to five (5) owner-furnished computers. Three (3) of these would be in the Exec room, one (1) would be at the Recorder desk (CATCOM station) and one (1) would be at the XP station on the main table. The KVM control of the computers will include forward and back button selections of presentation slides.

15. Primary CAT - Equipment List

Qty MFR P/N Description 2 Planar 750-2094-00 Clarity Matrix G2 Quad controller 2 Planar 750-2077-00 Clarity Matrix G2 power supply controller 8 Planar 997-7460 MX55HDU Display 1 RGB Spectrum GO 16 Video Wall processor 3 Vetra USB331 RS232 Input data to USB keyboard codes converter 1 Avocent SC680C-001 Switchview Secure KVM Switch 1 Crestron DM-MD32X32 32x32 Digital Media Switcher 1 Crestron DM-PSU-16 16 Port PoDM power supply 1 Crestron DM-PSU-8 8 Port PoDM power supply

20 Crestron DM-TX-201-C DigitalMedia 8G Transmitter 201

4 Crestron

DM-RMC-SCALER-

C DigitalMedia 8G Receiver and Room Controller w/Scaler 1 Crestron AV3 3-Series Control System 1 Crestron TSD-2020-B 20" HD Touch Screen Display 1 Crestron DGE-100 Digital Graphics Engine 100 1 Crestron TS-1542-B-S 15.6" HD Touch Screen 1 Crestron ST-PC 2 port Power controller 1 Extron 60-561-01 RAC 104 RS232 controllable 4 in x 4 out audio mixer 1 Sony BDP-S6700 BluRay player 2 NEC V801 80" Commercial display 2 NEC V652 65" Commercial display 1 Tannoy CVS 6 6" Coaxial Ceiling Spkr 1 Belkin F1DN104P-3 KVM 4 Channel Input Switch

1 Belkin F1DN002R KVM Controller 1 Cisco CTS-SX80-IP60- K9 Cisco SX80 Codec, Precision 60 Cam, Touch 10 1 - FP-MDVNS-2IP 2-Network IP MD-VNS System 1 - 5101186 Fiber Optic Switch Kit- NIAP approved Rev B 3 Network

Switch

1 - FURCN1800S 1 RU PWR/COND/SMART SEQ 15A REMOTE SMP

3 - TFC-110MSC 100Base-TX to 100Base-FX Multi Mode Fiber Converter 2 - BBXTE162AR2 POTS 2Wire to Fiber Converter FXS to M 1 - DGS-1100-10MP DGS-1100 Series Smart Managed 10- Port Gigabit PoE

Switch including 2 Gigabit SFP Ports 2 - DMC-4KZ-HD HDMI® 4K60 4:4:4 HDR Input Card for DM® Switchers 1 - DMC-HDO 2-Channel HDMI® Output Card for DM® Switchers 1 - HD-TX-101-C-E DM Lite – HDMI® over CATx Transmitter, Surface Mount

- HD-RX-101-C-E DM Lite – HDMI® over CATx Receiver, Surface Mount 1 - E223W-BK MultiSync E223W-BK, 22" LED backlit LCD Monitor, 1680x1050, VGA / DVI- D / DisplayPort inputs, No Tou

1 - KWP110B SFP WALL MT PIVOT/PITCH

1 - CV505-M Mini HD Camera (HDMI & 3G/HD- SDI) 2.5MP

50/60/25/30fps with AUDIO input

1 - TESIRAFORTE DAN

VT

TesiraFORTÉ DSP fixed I/O server with 12 analog inputs, 8 analog outputs, 8 channels configurable US 1 - ATND933C Cardioid condenser microphone 2 - RC5-P60-K Kit with RCM-CP6 Camera Mount Project Pack 1 - GB-AVSTOR4 Plenum Rated False Ceiling Equipment Storage.

1 - RCS-1824 18U/24"DEEP,CONFIGURED RK

- PWR-9-RP 15A,9 OUT,RCKMNT

1 - 24-4P-P-L5-EN-

BLU500

CAT5E 350 24/4P UTP CMP BLUE

3 - DOM3LCLC01M SSF LC-LC OM3 DUPLEX 1.6MM 1M

3 - HDPMM20F HDMI PREMIUM 18G CBL W/NET 20'

16. Alternate CAT – Equipment List 2 – Digital Projection 105-489A DLP Projectors

2 – Chief RPMA034 Custom Ceiling Mounts 2 – Chief Custom pipe for drop ceiling 1 – Sharp LC-52LE820UN 52” AQUOS Flat Panel LED Display 2 – Chief PRO Wall mounts 1 – DaLite 94001V-C Permanent Cinema Contour Wall Screen 1 – Apantac TAHOMA-DE-4, 4 Wingow Multi Image Processor 1 – AMX FG2251-61RGB, NXD-1200VG 12” Modero VG Series Touch Panel 1 – AMX FG2105-05, NI-3100 NetLinx Integrated Controller 1 – AMX FG423-41 Power Supply 1 – AMX FG515 Accessory Rack Kit

2 – Vetra USB-335 1 – Extron 42-122-24A AVTrac 480R 1 – Extron 70-551-71 1 – Extron 70-402-11 4 – Extron 60-759-22 1 – Extron 60-955-02 1 – Middle Atlantic MRK-4026 Equipment Enclosure 1 – Middle Atlantic CBS-ERK-26 Wheelbase 1 – Middle Atlantic PD-2415SC-NS Power Strip 1 – Middle Atlantic MV-RR40 1 – Extron 60-220-06 CrossPoint 128 Matrix Switcher 1 – NEC V801 80" Commercial display monitor

17. Virtual CAT – Equipment List 1 – Zenith DVD/VHS Combo 1 – AMX Autopatch Precis 8x8 switcher 1 – Sony consumer stereo tuner 2 – Sharp Aquos 50” LCD display 1 – LG 75” 75UV340C display and DirecTv input display

18. Requirement of Shielded Twisted Pair Cabling Specification

The contract provider shall ensure the use of shielded twisted pair cabling in all associated cabling specifications.

19. USAF System Compliance

Any installed items shall not include wireless devices and must comply with USAF Cyberspace Liaison Communications standards.

20. End-User Training:

The Audio Visual System Contractor shall provide onsite User Training Session which will describe the system components, functionality, basic user operation, and recommended maintenance for the Audio Visual System. The User Training Session shall be presented by an Audio Visual System Contractor Representative and will include time for “question-and-answer”, and hands-on demonstration for the end-user(s). The Government shall retain the right to duplicate and distribute the training material for future training purposes.

21. Hours of operation All preventative maintenance work on this job shall be accomplished within the hours of 7:30 AM to 4:30 PM Monday through Friday. Contractor or customer may request extension of operating hours as necessary. Accommodation will depend upon availability of personnel from requesting agency and to be determined by requesting agency’s point of contact (POC). Extension of operating hours must be requested by the Contractor a minimum of 24 hours in advance and must be authorized, in writing, by the facility manager or designated representative. A reasonable timeline for expected completion will be provided to the government.

22. OPSEC

Operational Security has been considered in the creation of this Statement of Work and will be maintained throughout the preventative maintenance process.