Statement of Work.pdf

Section C - Description/Specification/Work Statement

NCEZID/DGMH – Division-Wide Professional Support Services

C.1 Background

CDC’s Division of Global Migration Health (DGMH) focuses on activities that lessen the public health risks of rapid global travel as diseases and outbreaks can quickly cross international borders. DGMH’s mission is to reduce morbidity and mortality among immigrants, refugees, travelers, expatriates, and other globally mobile populations, and to prevent the introduction, transmission, and spread of communicable diseases through regulation, science, research, preparedness, and response.

The Secretary of the Department of Health and Human Services (DHHS) has statutory responsibility for preventing the introduction, transmission, and spread of communicable diseases into the United States (42 U.S. Code § 264). The authority for carrying out these functions has been delegated to DGMH, and DGMH collaborates with numerous other CDC national centers, governmental partner agencies, and non‐governmental partners to carry out its regulatory authority. DGMH conducts a number of important initiatives including communications and collaboration, research, public health program development, and management and program operational support services. In order to accomplish these projects, DGMH requires contractor in the approaches and processes for developing and maintaining these as well as future initiatives which may be driven by new or emerging legislation or public health requirements.

C.2 Purpose

The purpose of this contract is to provide Division-wide professional support services including: communication support in planning, developing, implementing, and evaluating DGMH communication strategies, products, services, and activities; development and fostering of partnerships and provide issues management and operational support;

technical assistance and program management to link field‐based personnel, fellows, and project officers with training, technical support, and coordination; technical support in activities that enhance learning and collaboration across the public health enterprise; logistics coordination and support for partner meetings, technical trainings, and other significant events; and technical assistance and subject matter expertise in data collection and analysis for evaluation of program impacts and future planning.

C.3 Scope of Work

The Contractor will perform professional services in support of Division-wide DGMH programs. The Government and the Contractor understand and agree that the services under this order are non‐personal services, and the parties recognize and agree that no employer‐employee relationship exists or will exist under the contract between the Government and the Contractor employees.

DGMH requires support to accomplish program, business, and service requirements. The scope of services under this contract includes: Communication, Education, and Training Services; Data Entry, Management, Analytics & Modeling Services; Financial Management Support Services; Programmatic Public Health Services; Professional Scientific Scientific Support Services; and Administration Support Services.

C.4 Tasks to be Performed

Task Area 1: Division-Wide Base Support Services Task 1a. DGMH/IRHB Base Support Services

Task 1a1: Subject Matter Expert Support

Contractor shall perform this task on an as-needed basis at the direction of CDC. Support requires licensed psychiatrist to perform medical records review and provide expert opinion as follows:

• Review applications for immigrants, migrants, and refugees with current or past psychiatric conditions or substance use disorders.

• Assess applications and provide recommendations to address potential risks of harmful behavior or serious substance use disorders.

• Deliver educational training, both in-person and virtually, to foreign panel physicians and domestic civil surgeons who serve as examiners for these applicants.

• Contribute to updating the CDC’s Technical Instructions, ensuring examination guidelines remain accurate and comprehensive for use by examiners.

• Collaborate with panel physicians to address site-specific concerns related to applicant evaluations and propose tailored solutions.

Task 1a2: Database Management Support:

• Update surveillance and tracking systems with new and updated information to keep the systems current.

o Assist with partner mailbox

• Maintain and file spreadsheets, documents, records, approvals, requests, actions, incidents in the primary systems as well as on a secured backup computer drive.

• Conduct follow up and quality checks on actions in the surveillance systems and updates and cleanup of existing records.

o Coordinate with internal and external partners to ensure records are available and appropriate

• Validate new users in surveillance systems, train new users and troubleshoot when users are having problems o Assist to coordinate system user agreements o Work with team and informatics to improve system needs

• Develop databases in programs such as Microsoft Access.

• Prepare and maintain data dictionaries

• Conduct data mergers, clean up, and analysis to provide information, statistics for use in presentations, publications, inquiry responses, leadership requests

• Review and develop SOPs and training materials, particularly those pertaining to surveillance and field operations.

• Review surveillance system reports for data quality and correct error

• Create automated reports in R Markdown and Power BI to share with leadership

• Perform quality assurance include continuous quality assurance of data using customized detection algorithms or off the shelf techniques, researching anomalies, identifying root causes, preparing reports of metrics and outcomes as well as recommending solutions

Task 1b. DGMH/SBHMB Base Support Services

Task 1b1: Administrative Support

Onboarding and Out-processing:

• Manage the onboarding process for new staff by gathering information and submitting forms to CDC Human Resources and DGMH, setting up CDC network access, activating cell phone accounts, and coordinating access to SBHMB-specific SharePoint, MS Teams, software, Skype accounts, and CDC-issued equipment.

• Submit information and documents for acquiring SmartCards and off-site building access badges. Handle the out-processing of departing staff by deactivating network and database access, collecting equipment, and managing badge returns.

• Coordinate the return of CDC-issued equipment to Atlanta.

Administrative Support:

• Serve as the primary contact for SBHMB staff, addressing a wide range of administrative needs and ensuring smooth communication.

• Support Branch Chief with scheduling meetings and various other administrative actions to support the mission and vision of the branch.

• Support Deputy Branch Chief with scheduling meetings, updating org chart, travel budget reporting, and follow-up with staff on various action items (such as equipment renewals and updates).

• Responsible for quarterly roster updates, working with OD management on conference memos, and assisting staff troubleshoot IT issues.

• Responsible for updating SBHMB SharePoint Website

• Provide guidance to team leads on administrative issues such as travel, equipment, scheduling, etc.

Travel Coordination:

• Support travel for SBHMB staff on official duty and process travel reimbursement vouchers upon their return.

• Process travel and vouchering for SBHMB and DGMH staff.

• Create and maintain travel SOP for DGMH/SBHMB travel processes and updates.

Database and Records Management:

• Maintain and update databases, spreadsheets, and charts related to equipment, badges, budgets, and organizational charts for the Branch.

• Create FedEx shipping labels for materials sent to and from SBHMB, including the San Diego and El Paso Port Health Stations, Mexico City, Panama City and Atlanta.

• Property Management Information System (PMIS) access as Alternate Property Custodial

Officer.

• Coordinate and track issues with CDC-issued equipment, such as laptops, and communicate with IT staff regarding replacements.

• Coordinate excess property removal from site and submit documentation as required.

• Credit Card Purchasing System (CCPS) access to submit Branch purchase requests for supplies, equipment, registrations and tuition for conferences, and Port Health Protection Officer (PHPO) uniforms.

San Diego Port Health Station Liaison:

• Act as the liaison with San Diego County representatives for facility management under a shared service agreement, coordinating work orders and other facility needs.

• Coordinate SDPHS with San Diego County facility representatives regarding the anticipated office move in Spring 2025. Also, include CDC IT and SD County IT for technical needs.

• Manage and organize supplies, equipment, and office items for the San Diego Port Health

Station (SD PHS) staff.

• Enter mileage for the GSA Vehicle on a monthly basis.

• Communicate with the GSA Fleet Service Representative regarding any San Diego GSA vehicle questions or concerns.

Meeting Coordination:

• Maintain monthly agendas and slide presentations for SBHMB All Staff meetings and other ad hoc branch meetings and coordinate weekly meetings with the CDC SBHMB Deputy Chief.

• Assist SBHMB Team Leads with scheduling and coordinating multi-partner meetings, both in-person and virtual. Coordinate NCEZID and DGMH Leadership visits, to include in-person meeting space reservations, travel preparation, virtual meeting invitations, and general support.

El Paso Port Health Station:

• Coordinate with El Paso staff regarding Branch general information, equipment, and supply needs.

• Coordinate FedEx shipping labels for equipment, documents, and DNB letters.

Interagency Agreements (IAAs):

• Maintain access to Interagency Agreement Navigator (IAN) and G-Invoicing

• Process complete IAA packages.

o Enter documents (7600A/7600B) into IAN.

o Upload other documents necessary for processing in IAN.

o Retrieve documents from G-Invoicing.

o Monitor the process as it makes its way through the approval chain and follow up when needed.

ORISE Fellows & Guest Researchers/CSTE Fellows/Student Worksite Experience Program

(SWEP):

• Gather all information and documents needed from the individual.

• Process information and documents in EASI and communicate with HR for new and extended ORISE fellows and guest researchers.

• Submit document to DGMH and HR for CSTE Fellows and SWEP participants.

• Troubleshoot missing information or discrepancies.

• Submit e-QIP to HR to begin background.

• Coordinate onboarding procedures.

Task 1b2: Health Communications Support:

Content Development and Brand Management:

• Develop and maintain content for public-facing CDC webpages, ensuring compliance with brand and identity standards.

• Evaluate relevant materials created by SBHMB, DGMH, CDC, and other federal, agencies for cultural and linguistic appropriateness.

• Identify training needs and participate in the development and evaluation of training materials for SBHMB’s external and internal partners.

• Prepare abstracts and presentations on program activities for submission to scientific meetings.

• Create annual reports on program performance, ensuring adherence to clearance processes for both internal and external products.

Internal Communication and Collaboration:

• Promote SBHMB activities externally and internally via CDC Connects and DGMH Connects newsletters and other CDC outlets, social media, and web content.

• Collaborate with other DHMH offices, branches, and units and other centers and external partner organizations in planning, developing, and implementing outreach and health communications activities for SBHMB populations of focus.

• Support SBHMB by managing internal communication structures and tools, such as SharePoint, to enhance team collaboration and communication with external public health partners.

• Provide communications consultation and expertise to other SBHMB teams and DGMH programs and support development and dissemination of communication products (e.g., presentations, abstracts, reports, manuals) in line with CDC strategies, processes, and standards.

• Develop, edit, and submit content on the Branch’s activities for the Division’s monthly and the Branch’s bi-monthly internal newsletters.

Stakeholder Engagement and Networking:

• Establish and maintain effective working relationships with health officials, partners, and community representatives.

• Collaborate with other federal agencies and nongovernmental organizations to plan, coordinate, and conduct training activities and communication campaigns and provide technical assistance on health communication and marketing programs.

• Provide health communications expertise and assistance on SBHMB populations of focus during emergency responses, as part of the Global Migration Task Force.

• Write abstracts, manuscripts, and reports and give public and professional presentations related to educational outreach, health communications with SBHMB populations of focus, and updates on public health activities at international, national, state, and local level public health meetings.

Public Health Communication and Education:

• Develop and implement a strategic health communications plan for SBHMB, including educational outreach, partnerships, audience characterization, and evaluation strategies that specifically address the needs of SBHMB’s populations of focus and key partner agencies and organizations.

• Support communication efforts across all SBHMB teams, providing guidance and technical assistance to the development of communication documents, including guidance on dissemination.

• Create messaging and adapt educational and communication products (i.e., social media, blogs, factsheets, newsletters, web content) that align with program objectives, incorporating communication and marketing theory, principles, and audience research to ensure effectiveness for SBHMB populations of focus and key partners.

• Conduct and communicate analyses on health data to identify risk factors for diseases among SBHMB populations.

• Respond to inquiries from panel physicians, civil surgeons, public health partners, and the public.

Task 1c. DGMH/NCIRD Partnership Base Support Services

Task 1c1: Biostatistician Support

This Task requires Contractor to have 3-5 years of statistical programming experience using SAS and SUDAAN, including SAS micro programming; technical experience with data management, dataset creation, data analysis and report generation; experience with large public health datasets;

experience using Excel, particularly the ability to output Excel tables from SAS; ability to work independently, with minimal direction; and excellent spoken and written communication skills in English.

Contractor shall:

o Identify methodologies, measures, and research questions for assessment and summarization of findings;

o Initiate, formulate, plan, and execute analytic research projects;

o Select appropriate statistical and epidemiologic techniques and databases and perform those techniques such as logistic regression modeling, trends analysis, Poisson regression, predictive marginal analysis, prevalence ratio (risk ratio) analysis, Kaplan-Meier survival analysis, multi-level modeling;

o Develop databases for analysis and update the databases as new data are added, data are removed or changed;

o Serve as technical expert in all phases of statistical interpretation and programming using SAS and SUDAAN;

o Conducti data mergers, clean up, and analysis to provide information, statistics for use in presentations, publications, inquiry responses, leadership requests; and o Prepare comprehensive reports of study results demonstrating strong scientific writing skills and ability to use programs such as Excel, Word, and PowerPoint.

Task Area 2: Optional Division-Wide Surge Support Services Task Area 2a. DGMH/OD Surge Support Services:

Task 2a1: Administrative Support

The contractor shall provide high-level administrative support for the Division Director and Deputy Director for Program Management and Operations (DDPMO). Key responsibilities include:

• Senior Leadership Meeting Coordination and Agenda:

On a bi-weekly basis, the contractor shall request bullet points from division Senior Leadership Team (SLT) members for the upcoming SLT meeting. Contractor shall send a reminder by Thursday the week prior to the meeting, followed by agenda finalization and distribution by COB on Friday prior to the meeting. Contractor shall coordinate meetings with key stakeholders and attend the SLT meeting to manage roundtable updates. Contractor shall upload SLT agenda file following each meeting.

• Attend CORE 5 Team Meetings for tracking purposes

• Assist with Calendar Management and Scheduling for Division Director:

On a daily basis, Contractor shall review the Director’s calendar, identify scheduling conflicts, and providing an overview of the next business day to the Director and assistant. This involves managing requests from division staff, SLT, and external groups, resolving conflicts, and ensuring preparation for key meetings. On a weekly basis, Contractor shall review the Director’s calendar for upcoming significant meetings and provide relevant details to the Policy team.

• Manage Travel Requests for Division Director:

Contractor shall support domestic and international travel by completing Travel Risk Assessments, necessary information for conference approvals, passport and visa forms, health services documentation, and travel requests and vouchers, obtaining necessary approvals.

• Deputies and ADs Bi-weekly Updates:

Contractor shall assist the DDPMO by gathering updates from various POCs for the Deputies and ADs bi-weekly meeting. Contractor shall compile updates, coordiante review by key stakeholders, and send to the DDPMO for final approval prior to the meeting. Contractor shall upload the document to the appropriate sharepoint site for tracking purposes.

• OPMO DGMH Connects Contributions:

Contractor shall send notification to OPMO team leaders to collect and synthesize OPMO information to include in the monthly DGMH Connects. Information shall be collected and sent to Office of Communications no later than the first Friday of each month.

• Zoom Administration:

Contractor shall manages Zoom Pro and Basic accounts for DGMH staff, ensuring proper usage of limited Pro licenses and conducting clean-ups as necessary.

• Center Data Call Manager:

Contractor shall receive, review, assign, and track data call requests from NCEZID, managing tasks in the TEAMs site and Planner app.

• Scheduling:

On an as-needed basis, Contractor shall manage room scheduling for Division Director and Associated OD leads. On an as-needed basis, Contractor shall manage interview shceduling for DGMH Senior Leader and other applicable positions.

Task 2a2: Asset Management Support

Contractor support requires one day onsite per week to manage the physical aspects of assessing and maintaining the operational assigned space.

Contractor shall provide high-level, Division-wide asset management support. Key responsibilities include:

• Facility Management

• Accurately maintain space assigments in Integrated Facilities Management System

(IFMS).

• Work directly with the DDPMO to manage assigned space, maintaining office placards and ensuring that each space is properly equipped.

• Work directly with the Business Service Offices at the Agency to report and request

IT equipment as applicable.

• Ensure that keys to locked spaces and office equipment are maintained and secured.

• Enter and route requests in the Credit Card Procurement System for facility/office items and routes to the DDPMO for approval of the request.

• Conference Management

• Serves as the Primary POC for conference announcements and attendee requests.

• Works with the DDPMO to gather annual conference planning data from the

Division.

• Ensures that conference announcements are disseminated across the Division as they are published in the Conference Attendance Management System (CAMS)

• Announces all DGMH sponsored Non-CDC and CDC conferences in CAMS.

• Works with potential attendees to submit requests for attendance to published conferences.

• Supports the DDPMO is preparing and navigating Conference Exemption Memos.

• Property Accountability o Record Management:

o Ensure all property within the assigned custodial area is accounted for, with accurate and up-to-date records in the Property Management Information System (PMIS).

o Initiate and process documents affecting equipment, ensuring proper documentation for all property movements in and out of the custodial area.

o Complete HHS Form 439 (Personal Custody Property Record) when end-users remove items from CDC�s campus for telework, field use, travel, or conferences.

o Property Review and Maintenance:

o Continuously review property records to ensure all property is maintained, protected, and used solely for official purposes.

o Identify and report underutilized or unneeded property and ensure proper disposal.

o Loss, Damage, and Reporting:

o Immediately report any lost, damaged, missing, or stolen property to the Security

Operations Center.

o Ensure that exit clearance procedures for all assigned property are followed prior to an end user�s departure from the division.

o Inventory Management:

o Assist in the annual physical inventory and conduct joint inventories during account transfers.

o Perform physical inventories independently when necessary to verify property accuracy.

• Transfers and Acknowledgements:

• Ensure all property transfers and acknowledgements are fully documented and promptly entered into the PMIS.

Task 2a3: OSSE Support

Task 2a3: OSSE Support Programmatic Support

• Administers and coordinates all division scientific clearance functions including setting up routing matrices in the eClearance system, assigning administrative codes to staff according to organizational structure, routing of documents for review outside the division, customizing routing of individual documents, and troubleshooting

• Facilitates division compliance with CDC open-access policies for journal publications

• Coordinates clearance during emergency response

• Manages division concept approval portal

• Designs and manages document archives

File and Folder Management

• Activate, monitor, and create new folders and shared drives for Branches, Divisions, and

Response Teams, tailoring folder structures and permissions to meet the specific requirements of each team.

SharePoint Site Development and Maintenance

• Design, create, and modify SharePoint Online sites, ensuring accurate configurations and smooth functionality to meet organizational needs.

• Maintain the DGMH SharePoint External Site by creating pages, managing user groups, and performing updates to ensure the site is current and operational.

Microsoft Teams User Support

• Provide technical assistance to Microsoft Teams users, ensuring they have the tools and resources necessary for effective collaboration and communication.

Portal and Template Management

• Develop and manage forms, templates, and content on the CDAP Portal, ensuring accessibility and alignment with the Division's objectives.

System Optimization

• Execute tasks to ensure organizational systems, including shared drives and SharePoint platforms, function efficiently and support organizational goals.

Task 2a4: ODAT Customer Service Help Desk Support

This task is estimated to require up to three (3) contractor staff. Position(s) may require onsite presence at any CDC campus or warehouse, dependent on support areas covered. Contractor shall provide support including any combination of the following service areas:

• GTO-GVO Tracking Project

• Perform data entry and tracking for humanitarian exemption/exception requests for international travelers seeking entry into the U.S.

• Analyze and track adjudicated passenger information for travel approval or denial decisions.

• Process and maintain the GTO/GVO mailbox, managing 10–20 cases daily.

• Input case information into shared Excel files and the QARS tracking system, ensuring accuracy and consistency.

• Conduct QA reviews of 10–20 QARS files weekly to maintain data quality.

• EDN Center Support

• Retrieve and process EDN mail and assist in managing the EDN Help Desk.

• Provide training and onboarding support for new EDN center employees.

• Clean and prepare GTO Excel data for transfer, ensuring data accuracy and completeness.

• TB Care Finder Project

• Manage the TB Care Finder inbox and communicate updates to health departments regarding

TB cases.

• Process and audit inadmissible cases related to TB screenings and close out audit projects.

• Test and track TB Care Finder cases for accuracy and program effectiveness.

• Assist with health department screening processes for TB cases.

• Immigrant and Exemption Tracking

• Track and process cases for immigrants fleeing to the U.S. from Russia, Turkey, and Syria.

• Update SAMS user profiles to support immigration case tracking.

• Permit and Zoonoses Project Support

• Provide support for the Zoonoses Project by reviewing and approving/denying permits.

• Update permit requests, notify applicants of errors, and maintain clear communication.

• Help Desk and Miscellaneous Projects

• Provide support for the AIB project help desk, addressing and resolving inquiries.

• Assist in the processing of incoming data related to global events, such as the China lockdown.

• Collaborate on special assignments, ensuring efficient and effective handling of all related tasks.

• Provide support for troubleshooting and resolving issues as needed.

• Mail Management and Processing

• Travel weekly to the mail warehouse to retrieve mail.

• Open, sort, and process incoming mail.

• Track mail shipments using FedEx and maintain accurate records of mail handling activities.

• Document Management

• Scan documents daily and organize them into designated file folders for easy retrieval.

• Provide daily reports to MHINx to ensure timely updates on key activities.

• Prepare a monthly mail log report, summarizing mail activities for the period.

• Help Desk Support o Assist with Help Desk operations by monitoring and responding to inquiries.

• Data Management and Migration Migrate daily Land, Air, and PPAE files for the Analytics team, averaging 65 files weekly.

Execute quality assurance/quality control (QA/QC) for IDEA to ensure data integrity.

Task 2a5: Office of Communications, Health Communications Suport

DGMH Office of Communications may require up to four (4) Contractors to provide commnication support services as follows:

• Programs, Projects, and Strategies o Develop and implement communication and marketing programs, projects, and strategies for the public and other audiences, including innovative demonstration projects. Work with senior health communication specialists to ensure health communication activities are based on theory and use accepted principles, methods, and practices.

o Apply communication theories and models to communication campaign development;

use audience segmentation analysis and formative research to select appropriate communication channels and messages; maintains ongoing tactical communication campaign and partnership activities.

o Provides consultation, technical assistance, and training on program and project implementation to internal and external groups. Training activities may include direct training, but also participation in the creation of training curricula and tools.

• Translation of Science and Dissemination of Information o Develop, test, and disseminate science- and audience-based products, tools, and messages to different audiences in a variety of formats.

o Collect data from programs for the development of health communication strategies and products.

o Develop and present printed, electronic, and audiovisual materials for technical and lay audiences, scientific journals, and Internet and other mass-media outlets including social media.

o Prepare presentation materials (e.g., talking points, Power Point slides) for meetings, site visits, etc.

o Review and edit materials developed by staff to ensure program objectives are being met.

o Ensure that documents conform to agency policies, branding, and style.

o Recommend channels and media formats.

o Coordinate production of materials and dissemination through various media/social media outlets.

• Research and Evaluation o Research and evaluate activities related to health communication and marketing.

o Conduct audience research, collects feedback from consumers, monitors communication channel use, monitors audience demand for materials and publications, conducts environmental scans and other evaluation tactics to analyze the effectiveness of health communication strategies and messages o Implement summative evaluation of communication campaigns and programs.

o Report the results of research and evaluation activities to appropriate stakeholders in formal and informal presentations and documents.

o Manage clearance processes for communication research, evaluation, and publications.

• Administrative and Program Management Activities o Contribute to the efficient and effective management of program resources and administrative processes.

o Supports strategic plans to achieve health communication and marketing goals and objectives.

o Prepares budgets for health communication initiatives and manages communication clearance processes.

o May participate in the writing and management of contracts, cooperative agreements, and/or grants and on the technical and cost evaluation of proposals.

• Liaison to Internal and External Partners and Customers o Serves as a liaison between program and other communication and marketing staff and with external stakeholders on program-specific issues.

o Maintains effective working relationships with health officials and community representatives to promote and sustain programs.

o Maintains internal and external partnerships, to plan implement and evaluate national communications and marketing campaigns and activities.

o Coordinates with others on health media production (e.g., graphics, broadcast production), risk communication activities, marketing campaigns and activities, publications for professional and public audiences, electronic health communication and marketing activities (e.g., web, podcasts), and partnerships and strategic alliances.

o Provides expertise and support related to health communication and marketing functions and activities.

• Emergency Preparedness and Response Communication Activities/Emergency Risk Communication Activities o During emergency response activations this position will provide expert emergency risk communication technical assistance and advice to local, state, and federal agencies as well as national and international organizations addressing communication needs related to public health emergencies at the national and international levels. Incumbent will also develop emergency communication materials, conduct communication clearance activities, support emergency risk communication staffing and triage. During activations, the incumbent may serve as a member of various task forces including the Joint Information Center, providing expertise in, and supporting activities related to emergency risk communication as part of a public health emergency response.

Coordinates and conducts activities related to long- and short-range emergency communication preparedness and response planning; program and project development, implementation, and evaluation; and aids in translation and dissemination of scientific information to audiences in a variety of formats. Provides consultation and technical assistance to internal and external groups concerning emergency health communication and marketing programs, projects, and strategies.

Task Area 2b. DGMH/IRHB Surge Support Services:

Task 2b1: Finance and Accounting Support:

· Budget Management and Reconciliation:

• Maintain the branch's overall budget and spend plan, including individual division budgets.

• Perform budget reconciliations, process purchases via the CCPS system, and maintain detailed spreadsheets for orders and registrations within the branch.

· Procurement and Registration:

• Register individuals for conferences, trainings, and courses, and ensure timely processing of Intergovernmental Personnel Act (IPA) agreements.

• Manage and track procurement requests for credit card purchases and other mechanisms, ensuring all requests are properly documented and ready for approval by the deputy branch chief.

· Collaboration and Support:

• Work closely with another budget analyst to ensure all budgetary needs for IRMHB are met.

• Attend meetings to stay informed about various awards and the needs of different divisions within the branch, providing financial insights and support.

· Global Operations Support:

• Provide budget development, management, and execution support for DGMH field offices in regions such as Asia, Africa, Latin America, and the Middle East.

• Assist with day-to-day financial monitoring and offer support for global operations activities in these field offices.

Task Area 2c. DGMH/PHPB Surge Support Services:

Task 2c1: Administrative Support

Contractor shall:

• Serve as the Executive Assistant to the Branch Chief while providing administrative support to the Deputy Branch Chief and other senior leaders.

• Provide weekly oral and written reports

• Prepare documents for signature, create spreadsheets, and assist with editing documents for senior leadership.

Key Tasks include:

Calendar and Task Management

• Manage and distribute the Branch Chief’s Task Tracker daily

• Maintain and update the Senior Leadership Leave Calendar and Senior

Leadership Calendar as needed using MS Teams and MS Outlook.

• Coordinate and manage all senior leadership meeting requests, ensuring proper scheduling and availability.

Travel Coordination

• Coordinate and schedule domestic and international travel for the Branch Chief, ensuring all travel requests are in compliance with the CDC Global Travel System and Division SharePoint.

• Work with branch travel preparers for domestic travel bookings, while directly managing international travel arrangements.

• Ensure proper authorization from the Branch Chief’s supervisor for all travel requests.

Interview and Event Coordination

• Schedule and manage interview logistics for potential candidates, including coordinating interview dates and times for panel members

• Coordinate staff events at the Roybal campus, handling logistics and scheduling

Document and Distribution List Management

• Print and ship certificates and plaques as requested by Senior Leadership, using the FedEx account to print and create shipping labels.

• Manage updates to the Senior Leadership Distribution List, adding and removing members

• Maintain and update contact information, leadership team files, and documents in MS Teams.

Conference and Training Coordination

• Collaborate with Branch Leadership to track and schedule upcoming conferences and training sessions for the fiscal year.

• Submit conference request spreadsheets to the Division and ensure attendees are listed on memos.

• Track solicitation deadlines and work with the branch for budget approval for conference participation.

General Office Management and Support

• Coordinate with external partners to schedule meetings and arrange complex travel logistics for conferences, speaking events, congressional delegations, and site visits.

• Assist with managing internal branch/division correspondence and communication activities, including newsletters, mailbox management, and meeting logistics.

• Perform routine office duties such as printing, copying, filing, and maintaining office supplies and equipment.

• Manage office calendars and scheduling for OD Executive Leadership, ensuring no double bookings for hoteling and shared spaces.

• Process time and attendance in the TASNet system and assist with personnel actions and system updates.

• Manage division mail distribution, office property inventory, and track office work requests through CDC systems.

Budget and Procurement Support

• Assist with preparing funding estimates and analyses to help management with operational planning.

• Review undelivered orders (UDOs) and communicate with relevant parties to provide updates to branch leadership.

• Conduct monthly assessments of supply and equipment needs and provide purchasing recommendations.

Task Area 2d. DGMH/TRAMB Surge Support Services:

Task 2d1: Database and Records Management Support o Update surveillance and tracking systems with new and updated information to keep the systems current.

Assist with surveillance system mailbox o Maintain and file spreadsheets, documents, records, approvals, requests, actions, incidents in the primary systems as well as on a secured backup computer drive.

o Conduct follow up and quality checks on actions in the surveillance systems and updates and cleanup of existing records.

Coordinate with internal and external partners to ensure records are available and appropriate o Validate new users in surveillance systems, train new users and troubleshoot when users are having problems Assist to coordinate system user agreements completion.

Work with team and informatics to improve system needs.

o Develop databases in programs such as Microsoft Access and other systems available o Prepare and maintain data dictionaries o Conduct data mergers, clean up, and analysis to provide information, statistics for use in presentations, publications, inquiry responses, leadership requests o Assist with development of SOPs and training materials, particularly those pertaining to surveillance and field operations.

o Review surveillance system reports for data quality and correct errors o Create automated reports in R Markdown and Power BI to share with leadership o Perform quality assurance include continuous quality assurance of data using customized detection algorithms or off the shelf techniques, researching anomalies, identifying root causes, preparing reports of metrics and outcomes as well as recommending solutions o Perform other administrative tasks related to the surveillance system, such as setting up recurrent meetings, ad hoc meetings, maintaining meeting minutes and provide administrative support to the system lead.

Task 2d2: Health Communications Support

• Coordinate CBP FLETC Train-the-Trainer Program o Develop, maintain, and continually improve a train-the-trainer program for Customs and Border Protection officers at the Department of Homeland Security’s Federal Law Enforcement Training Center (FLETC).

o The train-the-trainer program is a required CDC activity under a memorandum of understanding between the Department of Health and Human Services (HHS) and

DHS.

This task includes:

• Updating two set of curricula for CBP officers quarterly. Curricula includes PowerPoint student and facilitator guides, appendices of job aids, and test questions.

• Designing an agenda, materials, and delivering (in person) an (up

to) one-week in person train-the-trainer event at FLETC to certify new instructors.

• Providing feedback (via audits) of newly certified instructors to ensure they grasp material.

• Sharing CDC communication and training materials (including providing virtual training refreshers) as applicable with CBP at

FLETC.

o Travel: This Task requires contractor travel to include one (1) domestic trip per year to deliver train-the-trainer training.

• CoMeT Communication and Training Support o Design and produce a variety of communication and education materials alongside the Communication, Media, and Training (CoMeT) for different audiences including internal CDC staff, port and public health partners, and the traveling public.

o Materials include posters, fact sheets, talking points, internal communication products (e.g., newsletters, photo libraries) job aids, training materials, and web content.

o Develop training materials using standard instructional design and available multimedia techniques to include the design and production of distance-based learning activities for internal and external audiences.

o Deliver training virtually or in person to internal or external audiences.

o Provide guidance and advice on the implementation of public health communication projects and education programs, and other activities related to training and communications using expert knowledge of health communications and health promotion methodologies.

o Respond to email inquiries regarding CoMeT’s training, media, and communication initiatives.

• CoMeT Evaluation Support:

o Conduct formative, process, and outcome evaluation on communication tools and materials. Develop reports, and present findings in written and oral formats to internal and external audiences. Use results to improve products and activities.

o Evaluate courses and other communication and training products; use results to improve future materials.

Task 2d3: Health Communications Support

• CoMeT Communication and Training Support:

o Design and produce a variety of communication and education materials alongside the Communication, Media, and Training (CoMeT) for different audiences including internal CDC staff, port and public health partners, and the traveling public.

Materials include PowerPoint slides, job aids, fact sheets, talking point documents, and more.

o Lead team’s section 508 compliance initiatives, including incorporating 508 concepts into relevant communication and training materials.

o Apply adult learning principles to instructional content, identify training gaps, and suggest improvements for training delivery.

o Develop training materials using standard instructional design and available multimedia techniques to include the design and production of distance-based learning activities for internal and external audiences.

o Deliver training virtually or in person to internal or external audiences.

o Provide guidance and advice on the implementation of public health communication projects and education programs, and other activities related to training and communications using expert knowledge of adult learning principles and section 508 compliance.

o Respond to email inquiries regarding CoMeT’s training, media, and communication initiatives.

• CoMeT Communications Support:

o Support the development and maintenance of port health station or HQ team verbal talking points.

o Compose and clear replies to CDC-INFO escalated inquiries (public inquiries) related to the work of the Travel Risk Assessment and Mitigation Branch or the Port Health Protection Branch.

o Provide editorial assistance and feedback on communication materials developed by CoMeT Team.

• CoMeT Evaluation Support:

o Conduct formative, process, and outcome evaluation on communication tools and materials. Develop reports, and present findings in written and oral formats to internal and external audiences. Use results to improve products and activities.

o Evaluate courses and other communication and training products; use results to improve future materials.

• Skills best suited to position:

o Adult learning principles o Section 508 compliance o Clear communication o Rapid virtual training development and delivery (outside of eLearning context) o Training evaluation

Task 2d4: Health Communications Support (HCS I)

• CoMeT Communications and Editorial Support:

o Serve as editor-in-chief of the monthly Branch Chiefs’ Notes (BCN), an internal newsletter serving three branches. Versions of the BCN are sent to division leadership and utilized for external and congressional talking points.

o Support the development and maintenance of port health station or HQ team verbal talking points.

o Compose and clear replies to CDC-INFO escalated inquiries (public inquiries) related to the work of the Travel Risk Assessment and Mitigation Branch or the Port Health Protection Branch.

o Provide editorial assistance and feedback on communication materials developed by CoMeT Team.

o Respond to email inquiries regarding CoMeT’s training, media, and communication initiatives.

• CoMeT Training Development and Support:

o Design and produce a variety of communication and education materials alongside the Communication, Media, and Training (CoMeT) for different audiences including internal CDC staff, port and public health partners, and the traveling public.

o Materials include posters, fact sheets, talking points, internal communication products (e.g., newsletters, photo libraries) job aids, training materials, and web content.

o Deliver training virtually or in person to internal or external audiences.

o Provide guidance and advice on the implementation of public health communication projects and education programs, and other activities related to training and communications using expert knowledge of health communications and health promotion methodologies.

• CoMeT SharePoint Support o Ensure SharePoint content is up-to-date and compliant with Plain Language standards for readability.

o Maintain CoMeT’s SharePoint site, including collaborating with other developers in the division to ensure efficiency and consistency in best practices.

o Design Microsoft Forms quizzes to show course completion; link to SharePoint.

o Grant access requests for new staff and deployers to the CoMeT SharePoint site.

o Skills best suited to position:

Editing for active voice and clear communication Writing and composition using clear communication SharePoint design and maintenance (must be very experienced) Microsoft Forms expertise

Task 2d5: Adminstraive Support

• Contact Investigations (CIs) o Support ongoing efforts to track and manage CIs related to diseases of public health concern as determined by CDC authoprity o Stay up to date with all trainings related to the diseases to be worked on, and the protocols to follow for CIs.

• Administrative Support o Maintain organizational tools: calendars, databases, emails, shared drives, and activity folders related to contact investigations.

o Support with organizational tasks: set up meetings, send invites and keep track of recurrent and new meetings that support the team and branch tasks.

o Take detailed and accurate meeting notes.

o Manage correspondence between CDC’s DGMH TRAMB teams and other areas within the Division and external partners

• Surveillance and Reporting o Conduct follow-up reports for illness or death on domestic and international flights, ships, buses, and trains at domestic and international ports of entry.

o Ensure accurate entry of information into tracking and surveillance systems.

• Emergency Preparedness o Participate in DGMH emergency preparedness planning, trainings, and exercises.

o Attend various meetings, such as DGMH Division meetings, Air Activity meetings, CI Passenger Operations meetings, and CDC-wide meetings (weekly, bi-weekly, monthly, or as needed and determined by team lead).

• Foreign Public Health Notifications and Passenger CI Operations o Process and track incoming and outgoing Foreign Public Health Notifications.

o Manage Passenger CI Operations by monitoring ill travelers and their contacts on various conveyances.

o Ensure accurate documentation and reporting of all information related to these operations.

Task Area 2e. DGMH/SBHMB Surge Support Services:

Task 2e1: Health Communications Support:

Outreach and Communication Strategy Development:

• Develop, implement, and manage communication campaigns and marketing programs, projects, and strategies on a local and national level, for both lay and professional audiences, with a focus on Spanish speaking and indigenous language communities as well as bi-national and bi-cultural audiences.

• Provide expert consultation and technical expertise in the creation of strategic and integrated plans and strategies for public health communication and marking programs, campaigns, and activities tailed to Hispanic/Latino populaiton.

• Develop, and disseminate science- and audience-based products, tools, and messages to different audiences in a variety of formats.

Project Evaluation and Adaptation:

• Evaluate communications and marketing projects and programs to assess their reach and impact.

• Provide technical recommendations based on project and program evaluation.

• Create or adapt educational and communication materials, ensuring quality, accuracy, and cultural appropriateness for materials translated into Spanish and indigenous languages from Latin America.

• Conduct environmental scans and analyses on health data to identify risk factors for diseases among populations of focus.

Training Development and Collaboration:

• Provide feedback and support to CDC cooperative agreement or external partners in terms of health communication materials as well as surveillance and epidemiology project development.

• Provide communications and messaging and talking points to international, national, state, and local public health programs.

• Collaborate with partner organizations including state and local health departments, federal agencies, and nongovernmental organizations to plan, coordinate, conduct and evaluate training activities.

• Collaborate with DGMH on special projects and provide subject matter expertise as relates to SBHMB’s populations of focus on outreach and communication initiatives.

• Provide subject matter expertise and technical guidance to all the teams across SBHMB on outreach and project amplification initiatives. -

• Prepare and organize public health responses that would lead to notifications to state and local partners.

• Provide support and subject matter expertise on a branch, division and agency level during crisis and response times.

• Respond to inquiries from panel physicians, civil surgeons, public health partners and the public.

• Maintain effective working relationships with health officials and community representatives to promote and sustain programs.

• Prepare abstracts and presentations on program activities for submission to scientific meetings.

• Present at international, national, state, and local level public health meetings, including presentations to Spanish-speaking audiences.

Project Oversight and Contractor Management:

• Oversee outreach and communication projects conducted…