Statement of Work.pdf

?.## STATEMENT OF WORK (SOW)

1. CONTRACT TITLE: Candela VBeam Perfecta Preventative Maintenance and Corrective Maintenance

2. BACKROUND / SCOPE: The Contractor shall provide all necessary labor, materials, supplies, parts, software (needed for the general operation of the equipment), tools, equipment, travel, transportation expenses, and other related costs to provide Preventive Maintenance Inspection

(PMI) and Corrective Maintenance services on the selected Government-Owned Candela VBeam

Perfecta unit at the participating facility listed herein at the Greater Los Angeles VA Healthcare

System.

Candela Laser

Model# VBeam Perfecta

S/N 9914-0300-1115

EE# 129137

Bldg. 500 ROOM 1672 Dermatology

It is the intent of the Government to enter into a single award contract for PMI services on the Candela

VBeam Perfecta equipment in accordance with the terms and conditions contained herein. The contract period shall be for one (1) base year with the government having the option to exercise four

(4) - one-year options.

3. GENERAL REQUIREMENT: All work shall be in accordance with manufacturer’s instructions, including, but not limited to, adjustments, calibration, cleaning, lubrication, testing, disassembly, replacement of defective parts, etc. The above shall be performed as necessary as required to keep each equipment in optimal working condition.

4. PARTICIPATING FACILITY:

5. HOURS OF WORK: This contract is a full-service contract to include dispatch and technical support five (5) days per week, Monday through Friday, 8:30AM-5:00PM local time excluding

National Holidays. On-site service shall be included five (5) days per week, Monday through

Friday, 8:30AM- 5:00PM local time, excluding National Holidays.

On-Call Emergency Telephone Support Service should be included weeknights after 5:00PM ET, National Holidays, and weekends.

Any service performed during other than normal work hours must have prior approval and coordinated with the POC and CO.

National Holidays:

New Year’s Day January 01

Martin Luther King’s Birthday Third Monday in January

President’s Day Third Monday in February

Memorial Day Last Monday in May

Juneteenth June 19

Independence Day July 04

VA GREATER LOS ANGELES HEALTHCARE SYSTEM

11301 Wilshire Blvd.

Los Angeles, CA 90073

Labor Day First Monday in September

Columbus Day Second Monday in October

Veterans Day November 11

Thanksgiving Day Fourth Thursday in November

Christmas Eve December 24

Christmas Day December 25

If the holiday falls on a Sunday, the following Monday will be observed as a National holiday. When a holiday falls on a Saturday, the preceding Friday is observed as a National holiday by U.S. Government

Agencies, and any day specifically declared by the President of the United States of America.

6. INTERVENING SERVICE CALL: When repairs are needed between regular scheduled PMI, such repairs are rendered as directed only by the POC or the Contracting Officer (CO).

These repairs shall be verbally directed to the Contractor’s employees, requested in writing, be transmitted electronically, by telephone, or any manner consistent with accepted commercial business practices.

When intervening service is required, Contractor shall respond within 24 hours and be on-site within 48 hours. Any alternate, on-site response time will require approval from the POC or site designee.

7. OVERTIME & HOLIDAY PAY: Any overtime and/or holiday pay that may be entitled to the

Contractor’s employees shall be the sole responsibility of the Contractor and shall not be billed to nor reimbursed by the Government.

Contractor will bill and be paid for actual services provided by Contractor personnel. Contractor will not be paid for “availability” or “on-call” services unless otherwise provided herein.

8. QUALIFICATION: Personnel performing maintenance and repair services must be fully qualified, competent Field Service Engineers (FSE) who has been trained to perform work on the specific equipment in accordance with the original manufacture’s PMI/ repair procedures.

“Fully qualified” is defined as factory-trained or equivalent* and experienced to work on the equipment assigned.

9. CONTRACTOR SPECIFIC TASKS:

a. Preventive Maintenance:

i. Contractor shall conduct preventive maintenance inspections (PMI). On-site PMI shall be performed once per calendar year by a manufacturer-certified vendor in accordance with the equipment manufacturer during the life of the contract. All equipment must also be maintained in such a condition that will satisfy the requirements of The Joint Commission. The Contractor may request a copy of

The Joint Commission standards from the POC.

ii. PMI must be scheduled at least three (3) days in advance with the POC.

iii. The contractor shall provide all necessary labor, travel expenses, and parts at no expense to the government.

iv. The Contractor shall provide performance related equipment enhancements and updates that can be installed in the field to the equipment listed above.

v. The Contractor shall provide service reports to the POC to note all service, repair, and maintenance activities. The report must be legible and signed by the POC after the Contractor has demonstrated to the POC and the Equipment User that the equipment is in proper operating condition and meets the manufacturer’s specifications. The report at a minimum must contain company name, service technician’s name, contact telephone number, date of service, detailed description of all services performed on the equipment (model number and location included), signs of misuse or neglect, findings of problems and correction, including all performance verification, listing of replacement parts, when applicable; total hours of service; safety check; performance data; and recommendations necessary to maintain the equipment.

b. Corrective Maintenance:

i. Contractor shall conduct Corrective maintenance or repair services as required by the Government. All equipment must also be maintained in such a condition that will satisfy the requirements of The Joint Commission. The Contractor may request a copy of The Joint Commission standards from the POC.

ii. The Contractor shall respond within 24 hours of notification of needed service and repairs.

iii. If on-site repair is required, the Contractor shall be on-site within 48 hours of response to customer, unless otherwise specified by the customer.

iv. Contractor shall provide all necessary labor, travel expenses, and parts at no expense to the Government.

v. The Contractor shall provide service reports to the POC to note all service, repair, and maintenance activities. The report must be legible and signed by the POC after the Contractor has demonstrated to the POC and the Equipment User that the equipment is in proper operating condition and meets the manufacturer’s specifications. The report at a minimum must contain company name, service technician’s name, contact telephone number, date of service, detailed description of all services performed on the equipment (model number and location included), signs of misuse or neglect, findings of problems and correction, including all performance verification, listing of replacement parts, when applicable; total hours of service; safety check; performance data; and recommendations necessary to maintain the equipment.

10. PARTS: Only standard new or like-new parts shall be furnished by the Contractor. All parts shall be of current manufacture and shall have versatility with presently installed equipment. All major components and parts furnished shall carry the manufacturers’ standard commercial warranty.

All newly installed parts will become property of the Government. Replaced parts are to be disposed by the Contractor after approval of POC.

All worn or defective parts are to be replaced at no cost to the Government. Operating and consumable supplies are not included in this contract.

Contractor will provide replacement parts within 1 business day of notification from POC or CO.

The Veterans Affairs Healthcare Facility shall not furnish parts, service manuals and/or test equipment for the performance of this contract. It is the responsibility of the Contractor to bring the appropriate equipment and /or supplies necessary to complete the work as required.

11. REPORTING: The Contractor shall submit a complete field service report (FSR) electronically to the POC within 7 calendar days of the work being completed. The FSR at a minimum must contain company name, service technician’s name, contact telephone number, date of service, a detailed description of any services performed on the equipment (model number and location included), serial number of the equipment being worked on, customer asset number (EE#), signs of misuse or neglect, findings of problems and correction, including all performance verification, listing of replacement parts, when applicable; total hours of service; safety check; performance data;

and recommendations necessary to maintain the equipment in optimum operating condition.

12. GENERAL INFORMATION:

CONTRACTOR’S PROGRAM MANAGER: The Contractor shall provide a Program Manager who shall be responsible for managing the performance of work. The name of this person shall be designated in writing to the Contracting Officer. The Contractor’s program manager shall have full authority to act for the Contractor on all matters relating to daily operations of this contract.

CONTRACTOR EMPLOYEES: The Contractor shall not employ any person for work on this contract if such employee is identified to the Contractor as a potential threat to the health, safety, security, and general well-being of the public.

Both the check-in and check-out procedures for all VA stations are mandatory and shall be strictly enforced.

PARKING: It is the responsibility of Contractor personnel to park only in designated parking areas.

Not every VISN 22 facility to be serviced under this contract will have on-site parking available for contractor personnel. The Contractor shall make alternate arrangements for its personnel to park off-site if motor vehicles are required to access those facilities. Parking information is available from the VA Police & Security Service Office. The VA will not invalidate or make reimbursement for parking violations of the Contractor's personnel under any circumstances. The Contractor assumes full responsibility for any parking violations.

SMOKING: SMOKING IS PROHIBITED ON VA PROPERTY, ITEMS TO INCLUDE:

Cigarettes, Cigars. Pipes, any other combustion of tobacco, or non-Federal Drug Administration

(FDA) approved electronic nicotine delivery systems (ENDS), electronic/e-cigarettes, vape pens, or e-cigars.

13. SECURITY:

The C&A requirement do not apply, and the Security Accreditation Package is not required.

This service does not involve Contractor connection of one or more contractor-owned IT devices

(such as laptop computer or remote connection from a contractor system) to a VA Internal trusted

(i.e., non-public network) therefore Information Technology (IT) Security certification and accreditation (authorization) (C&A) requirements do not apply per VA Handbook 6500.6.

14. INVOICING & PAYMENT: INVOICING & PAYMENT:

14.1 The Contractor shall submit a monthly invoice that will be paid in arears.

14.2 The Contractor shall submit in arrears a properly completed itemized invoice in– Commercial Items via Tungsten Network:

http://www.tungsten-network.com/customer-campaigns/veterans-affairs/

No advance payments shall be authorized. Payment shall be made monthly for services http://www.tungsten-network.com/customer-campaigns/veterans-affairs/ provided during the billing month in arrears in accordance with FAR 52.212-4, para. (i). Upon submission of a properly prepared invoice for prices stipulated in this contract for services delivered and accepted in accordance with the terms and conditions of the contract, less any deductions stipulated in this contract.

15. DELIVERY SCHEDULE: Base plus Four (4) Option Years to follow.

16. INSURANCE COVERAGE:

The Contractor agrees to procure and maintain, while the contract is in effect, Workers

Compensation and Employee’s Public Liability Insurance in accordance with Federal and State of

California laws. The Contractor shall be responsible for all damage to property, which may be done by him, or any employee engaged in the performance of this contract.

The Government shall be held harmless against any or all loss, cost, damage, claim expense or liability whatsoever, because of accident or injury to persons or property of others occurring in the performance of this contract.

Before commencing work under this contract, the Contracting Officer shall require the Contractor to furnish certification from his/her insurance company indicating that the coverage specified by FAR

52.228-5 and per FAR Subpart 28.307-2 has been obtained and that it may not be changed or canceled without guaranteed thirty (30) day notice to the Contracting Officer.

Contractor is required to provide copies of proof of Workers Compensation and Employee Public

Liability Insurance within fifteen (15) calendar days after notification of contract award.