Statement of work.pdf
PDF 148 KB Posted
- Solicitation number
- 12905B25Q0031
About this file
This Statement of Work (SOW) outlines requirements for annual maintenance service of a PerkinElmer ICP-MS NexION 2000 instrument located at the USDA-ARS Western Human Nutrition Research Center in Davis, CA. The scope includes periodic maintenance, unlimited corrective maintenance, and telephone/remote support.
The technical requirements specify coverage for PM kit parts, labor, travel, non-chargeable software, shipping charges, and loaner instruments/components. The contractor must provide asset management capabilities through a technology platform that allows visibility of covered assets, service initiation, and access to Field Service Reports. Additional requirements include provider preference settings (OEM/ISO priority), service event status updates via email/text, satisfaction monitoring through surveys, and detailed reporting capabilities covering service events, scheduled PMs, repair frequencies, and completion rates. Reports must track metrics like number of service events by asset ID, upcoming PMs, repeat repair percentages, and Field Service Report completion rates.
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Other files
| File | Type | Posted |
|---|---|---|
| WAGE DETERMINATION.pdf | ||
| TERMS AND CONDITIONS.docx | DOCX document |
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Text version
Statement of Work (SOW) Project: Service contact for Allen lab PerkinElmer ICP-MS, NexION2000
GENERAL INFORMATION
1.0 Scope of Work: This service requirement is for annual periodic maintenance service for the PerkinElmer ICP-MS NexION 2000 and unlimited corrective maintenance and telephone/remote support.
Location: USDA-ARS-WHNRC
430 West Health Services
Davis, CA 95616
CONTRACTOR REQUIREMENTS
2.0 Technical Requirements/Tasks: .
PM
Kit Parts, Labor
Travel
Non chargeable software
Shipping and freight charges Loaner
Instruments and/or Components
• Management of assets:
o Ability to see assets covered and program coverages / entitlements.
o Ability to initiate service through the technology platform. o Ability to access Field Service Reports for covered assets on platform.
• Formulary / Provider Preferences: Ability to establish preferences for service dispatch (ex.
OEM then ISO 1 then ISO 2) to ensure receipt of provider of choice while ensuring timeliness and quality of service.
• Service Event Updates: Ability to receive email or text updates throughout the service experience (technician dispatched, technician on-site, service completed, Field Service Report ready).
• Program Satisfaction Monitoring / Continuous Feedback: platform initiates satisfaction surveys following events to ensure satisfaction and on-going performance of the program. • Platform Reporting is vital to ensure on-going monitoring of the service program. Reports required include:
# of service events by asset ID (Preventive Maintenance and Corrective Repair)
Upcoming scheduled PMs o Asset reporting by high frequency of recurring events (to help identify asset replacements)
Repeat Repair %
Field Service Report completion %
File details come from the government source that posted it. Updated .