STATEMENT OF WORK.pdf

Statement of Work

The following statement of work is for NASA’s Goddard Space Flight Center (Goddard) in Maryland. The statement of work details the requirements needed for professional services to setup NASA-sponsored seminars.

Professional Services: NASA-Sponsored Seminar Setup Services

1. OBJECTIVE

The objective of this requirement is to obtain a professional service contract to support the Strategic Partnership Office (SPO) at NASA’s Goddard Space Flight Center (GSFC) in meeting its technology transfer, marketing, and business needs in several areas. The requirements of this contract are for Scientific and Engineering Technical Support, Marketing Management Support, and Business Administrative Support Services for the GSFC organizational units at NASA’s Goddard Space Flight Center in Greenbelt, MD, NASA’s Wallops Flight Facility on Wallops Island, VA, and other locations, as noted.

2. BACKGROUND

The Strategic Partnerships Office (SPO) at NASA’s Goddard Space Flight Center (GSFC) provides Center-level leadership and direction to plan, manage, and coordinate technology transfer efforts in order to transfer GSFC technologies to the private sector. SPO also facilitates and coordinates partnership formation in order to advance GSFC’s missions and objectives.

SPO requires a full range of support services for its day-to-day operations, such as professional scientific, technical and programmatic assistance, relative business administrative assistance services to support efforts in technology scouting, program planning, evaluation and analysis of programs and project execution, transition, and commercialization. Administrative assistance may include providing ancillary support to advance the overall mission of SPO, through its project objectives, and conducting support activities and functions in order to sustain the business practices of the organization.

3. SCOPE

The scope of this Statement of Work encompasses personnel and staffing services to efficiently and effectively fulfill the Agency’s goals and objectives. Specifically, the Contractor shall provide experienced personnel to perform professional and administrative services necessary to achieve SPO’s vision and day-to-day operations. The Contractor shall be directly responsible for ensuring the accuracy, timeliness and completeness of assignments and the tasks. The selected service provider will supply the highest quality professional service to support the volume of work generated by SPO. This Statement of Work is not intended to be all-inclusive or restrictive but is intended to provide a broad framework and general scope of the work to be performed at SPO during the term of this contract.

3.1 Technical Requirements

The work requires skill in the use of a number of common, commercial software applications to perform the tasks described herein. Specifically, the Contractor shall be skilled in the use of personal computers and networks and proficient in Microsoft Windows and the Microsoft Office (Excel, PowerPoint, Access, Teams) suite programs as well as MacOS and iOS. The Contractor shall be skilled in the use of web tools such as WordPress and design software such as the

Adobe Creative Cloud Suite (Photoshop, Illustrator, InDesign, Lightroom, Dreamweaver).

Additionally, the Contractor shall be capable of acquiring skills in specialized software applications that are designated standards for the Agency, such as the NASA Technology Transfer System (NTTS) database.

4. SPECIFIC TASKS

4.1 Technology Transfer Scientific and Engineering Technical Support

The Contractor shall provide Technology Transfer Scientific and Engineering Technical Support personnel who possess sufficient technical knowledge to successfully assist with:

4.2 Marketing Management and Support

The Contractor shall provide Marketing Management and Support personnel who possess sufficient professional knowledge to successfully assist with:

4.2.1 Technology Transfer Outreach Activities and Materials

Assist with the development of communication strategies, plans and outreach activities.

Develop technology-focused outreach materials to support licensing of GSFC intellectual property and/or identification of strategic partnership opportunities. Assistance with approximately 25 outreach activities shall be provided per year.

4.2.2 Partnership Outreach Activities and Materials

Assist with the development of communication strategies, plans and outreach activities.

Develop technology-focused outreach materials to support identification of strategic partnership opportunities. Approximately 12 partnership outreach materials shall be developed per year.

4.2.3 Graphic Design

Possess expertise in standard graphic tools and other specialty tools within the area of expertise. Coordinate graphic art assistance for GSFC SPO documents, presentations, displays and web sites with internal or external organizations, as appropriate.

4.2.4 Publications and Press Releases

Develop publications, press releases, technical writings, and other communication devices in accordance with NASA policies, templates, and guidance. Coordinate with all respective offices and personnel such as the Office of Communications in order to accomplish such tasks. Coordinate publication documents with the respective program offices, maintain records of approved documents as well as those in-progress.

Approximately 1.3 publications shall be developed per month.

4.2.5 Video Production

Possess expertise in standard video production tools and other specialty tools within the area of expertise. Perform video recording and editing and support content management on all SPO platforms.

4.2.6 Technology Transfer Program Support

Support coordination and distribution of prospectus, success stories, etc. and disseminate information (i.e. publications and brochures) pertaining to GSFC SPO and/or NASA Technology Transfer Program. Approximately 24 items to be developed per year.

4.2.7 SPO Technology Transfer Outreach Activities

Coordinate and participate in SPO’s role in Center and Agency technology transfer outreach meetings, activities, and events. Approximately 12 outreach activities to be conducted per year.

4.2.8 SPO In-Reach Activities

Coordinate, support planning, and participate in SPO-led activities for in-reach to GSFC personnel regarding SPO functions and initiatives. Approximately 6 in-reach activities to be conducted per year.

4.2.9 SPO Partnerships Outreach Activities

Coordinate, support planning, and participate in GSFC outreach activities for facilitating collaborative partnerships. Approximately 6 outreach activities to be conducted per year.

4.2.10 Marketing Strategy Development

Proactively identify new opportunities and novel strategies for both in-reach to GSFC personnel and outreach to potential collaborative partners and/or licensees.

4.2.11 Logistics and Event Planning Support

Identify, secure, and manage logistics for subject matter expert and celebrity guest speaker participation in SPO-hosted events.

4.2.12 Meeting Participation

Attend/participate in standing weekly staff meetings; standing monthly GSFC and Agency Technology Transfer Program meetings, and monthly New Technology Appraisal (NTA) meetings

4.3 Technology Transfer Business Administrative Support

The Contractor shall provide Technology Transfer Business Administrative Support personnel who possess sufficient professional knowledge to successfully assist with:

4.3.1 Training Activities

Coordinate scheduling of SPO training activities and manage supply of associated materials. Assist with approximately 4 training activities per year.

4.3.2 Transition Support

Incorporate an inventory of all documents, procedures, materials, and any and all information that is required to fully perform the services under this contract. When transitioning out, the Contractor is responsible for ensuring that all information, knowledge of processes and contract activities, and documents are passed on successfully.

4.3.3 Website and Application Development

Provide IT support for SPO technology commercialization and partnerships programs by developing, modifying, testing, and maintaining SPO websites and other marketing tools.

Provide maintenance for collaboration sites. Maintain expertise in current versions of the application and coordinate with other NASA Technology Transfer offices in order to share and implement best practices. Maintain records of, update or develop technical documents, develop end user documents and provide user training, advice, and consultations. May also require application design and development experience.

4.3.4 Logistical Support

Provide input and assistance in scheduling and assisting in organizing logistical support, and hosting project-related meetings, review, and video or teleconferences.

5. OTHER PERFORMANCE REQUIREMENTS

5.1 Orientation Briefing

Within two weeks of award, the Contractor shall conduct an orientation briefing for the Chief of the Strategic Partnerships Office, COR, and other key officials. SPO does not want an elaborate orientation briefing nor does it expect the Contractor to expend significant resources in preparation for this briefing. The intent of the briefing is to initiate the communication process between SPO and the Contractor by introducing key participants and explaining their roles, reviewing communication ground rules, and assuring a common understanding of subtask requirements and objectives.

The Orientation Briefing will be held virtually or at NASA’s Goddard Space Flight Center in Greenbelt, MD and the date and time will be mutually agreed upon by both parties.

The completion of this briefing will result in the following:

a) Introduction of both Contractor personnel performing work under this contract and key SPO personnel to interact with the Contractor with regard to the Tasks outlined herein.

b) The Contractor will demonstrate confirmation of their understanding of the work to be accomplished under this SOW.

5.2 Contractor Interfaces

The Contractor may be required as part of the performance of this effort to work with other Contractors working for SPO. Such other Contractors shall not direct this Contractor in any manner. Also, this Contractor shall not direct the work of other Contractors in any manner.

SPO shall establish an initial contact between the Contractor and other Contractors and shall participate in an initial meeting at which the conventions for the scheduling and conduct of future meetings/contacts will be established. The COR or Technical Monitor of other efforts shall be included in any establishment of conventions.

5.3 Disclosure of Information

Information made available to the Contractor by SPO for the performance or administration of this effort shall be used only for those purposes and shall not be used in any other way without the written agreement of the Contracting Officer (CO).

The Contractor agrees to assume responsibility for protecting the confidentiality of SPO records, which are not public information. Each Contractor or employee of the Contractor to whom information may be made available or disclosed shall be notified in writing by the Contractor that such information may be disclosed only for a purpose and to the extent authorized herein.

5.4 Limited Use of Data

Performance of this effort may require the Contractor to access and use data and information proprietary to a Government agency or Government contractor which is of such a nature that its dissemination or use, other than in performance of this effort, would be adverse to the interests of the Government and/or others.

Contractor and/or contractor personnel shall not divulge, or release data or information developed or obtained in performance of this effort, until made public by the Government, except to authorize Government personnel or upon written approval of the CO. The Contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend, other than as required in the performance of this effort. Nothing herein shall preclude the use of any data independently acquired by the contractor without such limitations or prohibit an agreement at no cost to the Government between the Contractor and the data owner which provides for greater rights to the Contractor.

5.5 Hours of Work

Contractor personnel are expected to conform to SPO normal operating hours. The normal work hours are 8:30 AM to 5:00 PM EST. SPO on-site core business hours staff will cover 9:30 AM to 3:00 PM EST, Monday through Friday. Hours of work can be modified by SPO to accommodate Contractor effort/requirements. The hours of work exclude Federal Government holidays and include one-half hour (between 11:30 AM – 1:30 PM) for lunch each day.

5.6 Productive Direct Labor Hours

The Contractor can only charge the Government for “Productive Direct Labor Hours”. “Productive Direct Labor Hours” are defined as those hours expended by Contractor personnel in performing work under this effort. This does not include sick leave, vacation, Government or contractor holidays, jury duty, military leave, or any other kind of administrative leave such as acts of God (i.e. hurricanes, snow storms, tornadoes, etc.), Presidential funerals, or any other unexpected government closures.

5.7 Government Holidays

No services or deliveries shall be performed on Government legal holidays. The following Government holidays are generally observed by Government personnel: New Years Day, Martin Luther King’s Birthday, Presidential Inauguration Day (Washington, D.C. Metropolitan Area only), Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day, and any other day designated by Federal Statute, Executive Order, and/or Presidential Proclamation, or any other kind of administrative leave such as acts of God (i.e. hurricanes, snow storms, tornadoes, etc.), Presidential funerals, or any other unexpected government closures.

5.8 Payment for Unauthorized Work

No payments will be made for any unauthorized supplies and/or services or for any unauthorized changes to the work specified herein. This includes any services performed by the Contractor of their own volition or at the request of an individual other than a duly appointed Contracting Officer. Only a duly appointed Contracting Officer is authorized to change the specifications, terms, and conditions under this effort.

5.9 Contractor Personnel

The Contractor shall be responsible for managing and overseeing the activities of all Contractor personnel, as well as subcontractor efforts used in performance of this effort. The Contractor's management responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective support, performed in accordance with the requirements contained in this Statement of Work. Resumes submitted for employees assigned to perform under this Statement of Work shall contain documented experience directly applicable to the functions to be performed. Further, these prior work experiences shall be specific and of sufficient variety and duration that the employee is able to effectively and efficiently perform the functions assigned.

5.9.1 Contractor Employees

Contractor personnel shall present a neat appearance and be easily recognized as contractor employees by wearing NASA Security Identification Badges at all times while on Government premises. When Contractor personnel attend meetings, answer phones, and work in other situations where their status is not obvious to third parties, they must identify themselves as such to avoid creating the impression that they are Government employees.

The Contractor shall ensure that all NASA Security Identification Badges and government-issued equipment are returned when employees are dismissed or when assignments end.

5.9.2 Physical Security

The Contractor shall be responsible for safeguarding all government property provided for Contractor use. At the end of normal duty hours and/or after normal duty hours, all government facilities, equipment and materials must be secured.

5.9.3 Key Controls

The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the Government. The Contractor shall immediately report to the COR any occurrences of lost or duplicated keys.

The Contractor must prohibit the use of keys issued by the Government by any persons other than the Contractor's employees. Opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in performance of work requirements in those areas is prohibited.

6. PLACE(S) OF PERFORMANCE

Services will be provided on-site, telework, or a combination of on-site and telework depending on program requirements. The majority of the work will be performed at NASA’s Goddard Space Flight Center in Greenbelt, MD.

7. PERIOD OF PERFORMANCE

The period of performance for this effort is date of award for 2 months. The base will be 2 months with 1 (1) month option. All terms and conditions applicable to the base period shall extend to the options unless otherwise agreed upon.

8. DELIVERABLES/DELIVERABLE SCHEDULE

In fulfillment of this effort, the Contractor shall provide the following deliverables. All deliverables shall be submitted to the COR, unless otherwise agreed upon.

Unless otherwise specified, the Government will have a maximum of ten (10) working days from the day the draft deliverable is received to review the document, provide comments back to the Contractor, approve or disapprove the deliverable(s). The Contractor will also have a maximum of ten (10) working days from the day comments are received to incorporate all changes and submit the final deliverable to the Government. All days identified below are intended to be workdays unless otherwise specified.

8.1 Project Plan

The Contractor shall prepare a Project Plan describing the technical approach, organizational resources and management controls to be employed to meet the cost, performance and schedule requirements for this effort. The Project Plan shall detail the key activities and milestones, technology, allocation of staff and other resources necessary for successful completion of this effort. The COR shall receive the revised Project Plan in electronic form.

Based on the Project Plan, the COR will provide approval to move forward on activities planned.

The Contractor shall request prior approval on all activities not included in the plan or any modifications to the plan after approval has been given.

8.2 General Work Requirements

The Contractor shall follow the general contract requirements set forth below:

• Provide persons that are U.S. citizens, fluent in the English language, able to communicate orally and in writing, and have a basic familiarity with general office procedures. The Contractor employees must be sufficient trained and qualified to be able to assume duties at the worksite with only general orientation to internal office procedure.

• The Contractor shall be responsible for all personnel furnished under this contract and shall provide all required training, recruiting, and other items directly related to employment. The Contractor shall also be responsible for providing the minimum workers compensation, employer’s liability insurance, and such other insurance as the CO may require under this contract.

• The Contractor shall be responsible for ensuring that each person is experienced and qualified to perform services in accordance with the Position Qualifications, described in the “Personnel Requirements” section of the Statement of Work.

• The Contractor shall be responsible for withholding taxes, paying all wages and fringe benefits, and meeting all requirements of the Service Contract Act.

• SPO reserves the right to reject, anytime without notice, any employee assigned who is either unable or unwilling to perform the work within the scope of the contract. The Contractor shall provide a substitute/replacement within a reasonable timeframe.

• If a Contractor employee is assigned to work and will not be able to report to work, the Contractor shall notify the SPO Chief and COR no later than 10:00 AM EST.

9. QUALITY ASSURANCE

The COR will review, for completeness, preliminary or draft documentation that the Contractor submits, and may return it to the Contractor for correction. Absence of any comments by the COR will not relieve the Contractor of the responsibility for complying with the requirements of this work statement. Final approval and acceptance of documentation required herein shall be by letter of approval and acceptance by COR. The Contractor shall not construe any letter of acknowledgment of receipt material as a waiver of review, or as an acknowledgment that the material is in conformance with this work statement. Any approval given during preparation of the documentation, or approval for shipment shall not guarantee the final acceptance of the completed documentation.

10. ADMINISTRATIVE CONSIDERATIONS

10.1 Correspondence

To promote timely and effective administration, correspondence shall be subject to the following procedures:

a) Technical correspondence (where technical issues relating to compliance with the requirements herein) shall be addressed to the COR with an information copy to the CO.

b) All other correspondence, excluding invoices, (that which proposes or otherwise involves waivers, deviations or modifications to the requirements, terms or conditions of this SOW) shall be addressed to the CO with an information copy to the COR.

11. POST AWARD EVALUATION OF CONTRACTOR PERFORMANCE

a) Contractor Performance Evaluations

Interim and final evaluations of Contractor performance will be prepared on this effort in accordance with FAR Subpart 42.1500. A final performance evaluation will be prepared, by the COR, at the time of completion of work. In addition to the final evaluation, interim evaluations may be prepared, by the COR, annually to coincide with the anniversary date of this effort.

Interim and final evaluations will be provided to the Contractor as soon as practicable after completion of the evaluation. The Contractor will be permitted thirty (30) calendar days to review the document and to submit additional information or a rebutting statement. Any disagreement between the parties regarding an evaluation will be referred to an individual one level above the CO, whose decision will be final.

Copies of the evaluations, Contractor responses, and review comments, if any, will be retained as part of the contract file, and may be used to support future award decisions.

b) Electronic Access to Contractor Performance Evaluations

Contractors that have Internet capability may access evaluations through a secure Web site for review and comment by completing the registration form that can be obtained at the following address: http://cpscontractor.nih.gov.

The registration process requires the contractor to identify an individual that will serve as a primary contact and who will be authorized access to the evaluation for review and comment. In addition, the Contractor will be required to identify an alternate contact that will be responsible for notifying the contracting official in the event the primary contact is unavailable to process the evaluation within the required thirty (30) calendar day time frame.

12. GOVERNMENT FURNISHED PROPERTY/INFORMATION

Government Furnished Property (Material, Equipment, and/or Information) is to be provided together with required performance under this effort.

As determined by mutual agreement, the Government will provide additional property that may be required in the performance of this effort.

At the request of the Government, or at completion of this effort, the Contractor shall immediately return any Government-provided property, including any equipment, specialized or off-the-shelf software, and all other property provided by the Government for the Contractor to use to complete this effort.

12.1 Government Furnished Materials/Information

Upon commencement of this effort, unless otherwise indicated, the Government will provide the following property to the Contractor: Proprietary data, market research reports, customer lists, and access to NASA PII data.

12.2 Government Furnished Equipment (GFE)

The Contractor shall have full access to GFE and software to perform the duties on the project while performing duties in Government space. The Government shall furnish the computer hardware, software, and supporting GFE and facilities, as required, in support of the tasks requested in this task order.

12.3 Access to Government Facilities

The Contractor will be allowed limited access to the Government’s facilities, as specified below:

Access will be allowed to Government facilities and computer systems.

12.4 Equipment Inventory

An inventory of Government Furnished Equipment (GFE) must be completed not later than five

(5) calendar days after start of this effort and not later than five (5) calendar days before completion of this effort. The Contractor and the COR or other government representative must jointly determine the working order and condition of all equipment and document their findings on the inventory.

12.4.1 Obtaining Replacement of Government-Furnished Equipment

The Contractor must submit requests for replacement of Government Furnished Equipment to the COR for processing. Such requests must specify the reason for the replacement request.

13. PERSONNEL REQUIREMENTS

13.1 Suggested Personnel Skill Mix

Category Quantity Knowledge/Experience Requirements

Outreach Support Specialist, Senior

• Bachelor’s Degree (Required)

• Minimum 2-years Marketing Experience (Required)

Graphic Artist 1

• Bachelor’s Degree (Required)

• Minimum 2-years Graphic Artist Experience (Required)

Publications/Technical Writing Specialist

• Bachelor’s Degree (Required)

• Minimum 2-years Publications/Writing Experience (Required)

11. Contact Information

For any questions regarding, please contact jeffery.b.mclellan@nasa.gov.

mailto:jeffery.b.mclellan@nasa.gov