Statement of Work.pdf

Statement of Work

DIRECTV SERVICES DALLAS, GARLAND, GP

General:

Contractor shall provide DIRECTV SERVICES for the following locations and other locations under VA NORTH TEXAS HEALTHCARE SYSTEM.

VA Dallas 4500 S. Lancaster Rd Dallas TX 75216.

VA GARLAND

2300 MARIE CURIE BLVD

GARLAND, TX 75042

VA GRAND PRAIRIE

2737 SHERMAN ST.

GRAND PRAIRIE, TX 75051

Background: DirecTV programming for North Texas Veteran Affairs Healthcare Systems.

Description of Work: Contractor will provide unlimited DTV PROGRAMMING FOR EXISTING

CHANNEL LISTING FOR EACH LOCATION:

Dallas: VA Dallas DTV Channels

Channel Network

2 VAMC INFORMATION CHANNEL

3 IND/KTXA ch 21

4 FOX/KDFW

5 NBC/KXAS

6 UNIVISION/KUVN ch 23 7 MNT/KDFI ch 27

8 ABC/WFAA

10 TBN

11 CBS/KTVT

12 CW/KDAF ch 33

13 PBS/KERA

17 VAMC CHAPLAIN SERVICE

18 VAMC CHAPLAIN SERVICE

19 VAMC PHARMACY (Prescriptions Ready Listing)

21 BET

22 VAMC RELAXATION CH.

23 VAKN (Veterans Affairs Knowledge Network – Channel 1)

24 VAKN (Veterans Affairs Knowledge Network – Channel 2)

25 VAKN (Veterans Affairs Knowledge Network – Channel 3)

26 VA HEALTH AND WELLNESS VIDEOS

27 VAMC Chronic Disease Management Videos

28 FOX NEWS

29 CNN

30 WEATHER CHANNEL

31 FOX SPORTS SOUTHWEST

32 ESPN

33 ESPN 2

34 ESPN U

35 NFL NETWORK

36 GOLF

37 FOX SPORTS 1

38 FREEFORM

39 FOX MOVIE

40 LIFETIME

41 LIFETIME MOVIE

42 USA

43 TNT

44 TBS

45 AMERICAN MOVIES CLASSICS (AMC)

46 A&E

47 DISCOVERY CAHNNEL

48 THE LEARNING CHANNEL

49 ANIMAL PLANET

50 NATIONAL GEOGRAPHIC CHANNEL

51 HISTORY CHANNEL

52 THE SCIENCE CHANNEL

53 FOOD NETWORK

54 TRAVEL CHANNEL

55 TUNER CLASSIC MOVIES (TCM)

56 VAMC PATIENT ED. ON DEMAND

57 VAMC PATIENT ED. ON DEMAND

58 TV LAND

59 SyFy 60 F/X

61 SPIKE TV

62 COMEDY

63 VAMC PATIENT ED. ON DEMAND

64 VAMC PATIENT ED. ON DEMAND

65 C-SPAN

66 C-SPAN II

62 IN HOUSE

63 IN HOUSE

64 IN HOUSE

VA GARLAND DTV CHANNELS

Channel Network

2 ELECTRONIC PROGRAM GUIDE

3 KDAF/CW ch 33 4 KDFW/FOX ch 4 5 KXAS/NBC ch 5 6 KDFI/MNT ch 27 7 KTXA/IND ch 21 8 WFAA/ABC ch 8

9 FOX NEWS

10 TRINITY BROADCAST NETWORK

(TBN)

11 KTVT/CBS ch 11

12 CNN

13 KERA/PBS ch 13 14 KVUN/UNI ch 23

15 THE WEATHER CHANNEL

16 USA

17 TBS

18 TNT

19 F/X

20 ESPN

21 ESPN 2

22 ESPN U

23 THE GOLF CHANNEL

24 NFL NETWORK

25 FOX SPORTS 1 (FS1)

26 TUNER CLASSIC MOVIES (TCM)

27 AMERICAN MOVIE CLASSICS (AMC)

28 LIFETIME TELEVISION

29 LIFETIME MOVIE

30 WOMEN'S ENTERTAINMENT (WE)

31 A&E

32 FREEFORM

33 BBC AMERICA

34 HALLMARK CHANNEL

35 HALLMARK MOVIE

36 FOX MOVIE

37 TV LAND

38 DISCOVERY CHANNEL

39 THE LEARNING CHANNEL

40 NATIONAL GEOGRAPHIC CHANNEL

41 ANIMAL PLANET

42 SCIENCE CHANNEL

43 HISTORY CHANNEL

44 HGTV

45 FOOD NETWORK

46 TRAVEL CHANNEL

47 PARAMOUNT TV

48 SyFy

49 COMEDY CENTRAL

50 BET

51 IN HOUSE

52 IN HOUSE

53 IN HOUSE

54 IN HOUSE

55 IN HOUSE

56 IN HOUSE

57 IN HOUSE

58 IN HOUSE

59 IN HOUSE

60 IN HOUSE

61 IN HOUSE

62 IN HOUSE

VA GRAND PRAIRIE DTV CHANNELS

Channel Network

2 ELECTRONIC PROGRAM GUIDE

3 KDAF/CW ch 33 4 KDFW/FOX ch 4 5 KXAS/NBC ch 5 6 KDFI/MNT ch 27 7 KTXA/IND ch 21 8 WFAA/ABC ch 8

9 FOX NEWS

10 TRINITY BROADCAST NETWORK

(TBN)

11 KTVT/CBS ch 11

12 CNN

13 KERA/PBS ch 13 14 KVUN/UNI ch 23

15 THE WEATHER CHANNEL

16 USA

17 TBS

18 TNT

19 F/X

20 ESPN

21 ESPN 2

22 ESPN U

23 THE GOLF CHANNEL

24 NFL NETWORK

25 FOX SPORTS 1 (FS1)

26 TUNER CLASSIC MOVIES (TCM)

27 AMERICAN MOVIE CLASSICS (AMC)

28 LIFETIME TELEVISION

29 LIFETIME MOVIE

30 WOMEN'S ENTERTAINMENT (WE)

31 A&E

32 FREEFORM

33 BBC AMERICA

34 HALLMARK CHANNEL

35 HALLMARK MOVIE

36 FOX MOVIE

37 TV LAND

38 DISCOVERY CHANNEL

39 THE LEARNING CHANNEL

40 NATIONAL GEOGRAPHIC CHANNEL

41 ANIMAL PLANET

42 SCIENCE CHANNEL

43 HISTORY CHANNEL

44 HGTV

45 FOOD NETWORK

46 TRAVEL CHANNEL

47 PARAMOUNT TV

48 SyFy

49 COMEDY CENTRAL

50 BET

51 IN HOUSE

52 IN HOUSE

53 IN HOUSE

54 IN HOUSE

55 IN HOUSE

56 IN HOUSE

57 IN HOUSE

58 IN HOUSE

59 IN HOUSE

60 IN HOUSE

61 IN HOUSE

62 IN HOUSE

Hours of Performance: Services Shall be available 24 hours a day.

Check in Requirements: The Field Service Engineer must report to Engineering Service Office Building 9 to obtain a badge and sign in with the Engineering Service before work begins.

Submit any mobile media devices that would be used on the system to a virus scan.

Documentation: Contractor shall furnish a detailed field service report upon completion of work to the COR. Payment will not be processed until a properly completed service report is received. The service report shall contain, at a minimum, the following information:

• Type, model and serial number (s) of all equipment on which maintenance was performed

• Total time spent performing maintenance.

• Detailed narrative description of the services required

• Date and time the installation is completed

The service report shall itemize every item in the specification. Each item shall state the "as found" condition or values, the "calibrated to" or "adjusted to" values, the factory design tolerances, and a complete description of all work performed concerning the items. Included will be a list of new parts used and recommended future repairs.

Period of Performance: Period of performance shall be January 01, 2023- December 31, 2028

Place of performance: VA North Tx Healthcare Systems

Contracting Officer Representative: Prior to contract award, the Contracting Officer shall designate a VA Medical Center employee as the COR. All work coordination shall be made through the COR. The Contractor shall be provided a copy of the letter of delegation authorizing the COR at the commencement of the term of the contract. No other person shall be authorized to act in such capacity unless appointed in writing by the Contracting Officer.

Information technology security requirements: The contractor, their personnel, and their subcontractors shall be subject to the Federal laws, regulations, standards, and VA Directives and Handbooks regarding information and information system security as delineated in this contract. The contractor shall comply with all Federal laws and regulations the VA has developed when VA sensitive information is accessed, used, stored, generated, transmitted, or exchanged by and between VA and a contractor. The information made available to the contractor by VA for the performance of this contract will be used only for the purposes of performance under this contract. The certification and accreditation requirements do not apply to this requirement and a security accreditation package is not required.

NARA Records Management Language for Contracts (May 2017)

1. Contractor shall comply with all applicable records management laws and regulations, as well as National Archives and Records Administration (NARA) records policies, including but not limited to the Federal Records Act (44 U.S.C. chs. 21, 29, 31, 33), NARA regulations at 36 CFR Chapter XII Subchapter B, and those policies associated with the safeguarding of records covered by the Privacy Act of 1974 (5 U.S.C. 552a). These policies include the preservation of all records, regardless of form or characteristics, mode of transmission, or state of completion.

2. In accordance with 36 CFR 1222.32, all data created for Government use and delivered to, or falling under the legal control of, the Government are Federal records subject to the provisions of 44 U.S.C. chapters 21, 29, 31, and 33, the Freedom of Information Act (FOIA) (5 U.S.C. 552), as amended, and the Privacy Act of 1974 (5 U.S.C. 552a), as amended and must be managed and scheduled for disposition only as permitted by statute or regulation.

3. In accordance with 36 CFR 1222.32, Contractor shall maintain all records created for Government use or created in the course of performing the contract and/or delivered to, or under the legal control of the Government and must be managed in accordance with Federal law. Electronic records and associated metadata must be accompanied by sufficient technical documentation to permit understanding and use of the records and data.

4. VA North Texas Health Care System and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Records may not be removed from the legal custody of VA North Texas Health Care System or destroyed except for in accordance with the provisions of the agency records schedules and with the written concurrence of the Head of the Contracting Activity. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701.

In the event of any unlawful or accidental removal, defacing, alteration, or destruction of records, Contractor must report to VA North Texas Health Care System. The agency must report promptly to NARA in accordance with 36 CFR 1230.

5. The Contractor shall immediately notify the appropriate Contracting Officer upon discovery of any inadvertent or unauthorized disclosures of information, data, documentary materials, records or equipment. Disclosure of non-public information is limited to authorized personnel with a need-to-know as described in the [contract vehicle]. The Contractor shall ensure that the appropriate personnel, administrative, technical, and physical safeguards are established to ensure the security and confidentiality of this information, data, documentary material, records and/or equipment is properly protected. The Contractor shall not remove material from Government facilities or systems, or facilities or systems operated or maintained on the

Government’s behalf, without the express written permission of the Head of the Contracting Activity. When information, data, documentary material, records and/or equipment is no longer required, it shall be returned to VA North Texas Health Care System control or the Contractor must hold it until otherwise directed. Items returned to the Government shall be hand carried, mailed, emailed, or securely electronically transmitted to the Contracting Officer or address prescribed in the [contract vehicle]. Destruction of records is EXPRESSLY PROHIBITED unless in accordance with Paragraph (4).

6. The Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, contracts.

The Contractor (and any sub-contractor) is required to abide by Government and VA North Texas Health Care System guidance for protecting sensitive, proprietary information, classified, and controlled unclassified information.

7. The Contractor shall only use Government IT equipment for purposes specifically tied to or authorized by the contract and in accordance with VA North Texas Health Care System policy.

8. The Contractor shall not create or maintain any records containing any non-public VA North Texas Health Care System information that are not specifically tied to or authorized by the contract.

9. The Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected from public disclosure by an exemption to the Freedom of Information Act.

10. The VA North Texas Health Care System owns the rights to all data and records produced as part of this contract. All deliverables under the contract are the property of the U.S.

Government for which VA North Texas Health Care System shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

Any Contractor rights in the data or deliverables must be identified as required by FAR 52.227- 11 through FAR 52.227-20.

11. Training. All Contractor employees assigned to this contract who create, work with, or otherwise handle records are required to take VHA-provided records management training, Talent Management System (TMS) Item #3873736, Records Management for Records Officers and Liaisons. The Contractor is responsible for confirming training has been completed according to agency policies, including initial training and any annual or refresher training.

Information Technology Security requirements section

As prescribed in 839.201, insert the following clause:

The contractor, their personnel, and their subcontractors shall be subject to the Federal laws, regulations, standards, and VA Directives and Handbooks regarding information and information system security as delineated in this contract.

1. GENERAL

Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

2. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

a. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

b. All contractors, subcontractors, and third-party servicers and associates working with

VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

c. Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive

Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a

Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security

Clearance must be processed through the Special Security Officer located in the Planning and

National Security Service within the Office of Operations, Security, and Preparedness.

d. Custom software development and outsourced operations must be located in the U.S.

to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor.

e. The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor’s employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination.

3. VA INFORMATION CUSTODIAL LANGUAGE

a. Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data

- General, FAR 52.227-14(d) (1).

b. VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor’s information systems or media storage systems in order to ensure

VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA’s information is returned to the VA or destroyed in accordance with VA’s sanitization requirements. VA reserves the right to conduct onsite inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with VA directive requirements.

c. Prior to termination or completion of this contract, contractor/subcontractor must not destroy information received from VA, or gathered/created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media

Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract.

d. The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract.

e. The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed.

f. If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12.

g. If a VHA contract is terminated for cause, the associated BAA must also be terminated and appropriate actions taken in accordance with VHA Handbook 1600.01, Business

Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship.

h. The contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated.

i. The contractor/subcontractor’s firewall and Web services security controls, if applicable, shall meet or exceed VA’s minimum requirements. VA Configuration Guidelines are available upon request.

j. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor/subcontractor may use and disclose VA information only in two other situations: (i) in response to a qualifying order of a court of competent jurisdiction, or (ii) with VA’s prior written approval. The contractor/subcontractor must refer all requests for, demands for production of, or inquiries about, VA information and information systems to the VA contracting officer for response.

k. Notwithstanding the provision above, the contractor/subcontractor shall not release

VA

records protected by Title 38 U.S.C. 5705, confidentiality of medical quality assurance records and/or Title 38 U.S.C. 7332, confidentiality of certain health records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse, or infection with human immunodeficiency virus. If the contractor/subcontractor is in receipt of a court order or other requests for the above mentioned information, that contractor/subcontractor shall immediately refer such court orders or other requests to the VA contracting officer for response.

l. For service that involves the storage, generating, transmitting, or exchanging of VA sensitive information but does not require C&A or an MOU-ISA for system interconnection, the contractor/subcontractor must complete a Contractor Security Control Assessment (CSCA) on a yearly basis and provide it to the COTR.

GENERAL RULES OF BEHAVIOR

a. Rules of Behavior are part of a comprehensive program to provide complete information security. These rules establish standards of behavior in recognition of the fact that knowledgeable users are the foundation of a successful security program. Users must understand that taking personal responsibility for the security of their computer and the information it contains is an essential part of their job.

b. The following rules apply to all VA contractors. I agree to:

(1) Follow established procedures for requesting, accessing, and closing user accounts and access. I will not request or obtain access beyond what is normally granted to users or by what is outlined in the contract.

(2) Use only systems, software, databases, and data which I am authorized to use, including any copyright restrictions.

(3) I will not use other equipment (OE) (non-contractor owned) for the storage, transfer, or processing of VA sensitive information without a VA CIO approved waiver, unless it has been reviewed and approved by local management and is included in the language of the contract. If authorized to use OE IT equipment, I must ensure that the system meets all applicable 6500 Handbook requirements for OE.

(4) Not use my position of trust and access rights to exploit system controls or access information for any reason other than in the performance of the contract.

(5) Not attempt to override or disable security, technical, or management controls unless expressly permitted to do so as an explicit requirement under the contract or at the direction of the COTR or ISO. If I am allowed or required to have a local administrator account on a government-owned computer, that local administrative account does not confer me unrestricted access or use, nor the authority to bypass security or other controls except as expressly permitted by the VA CIO or CIO's designee.

(6) Contractors’ use of systems, information, or sites is strictly limited to fulfill the terms of the contract. I understand no personal use is authorized. I will only use other Federal government information systems as expressly authorized by the terms of those systems. I accept that the restrictions under ethics regulations and criminal law still apply.

(7) Grant access to systems and information only to those who have an official need to know.

(8) Protect passwords from access by other individuals.

(9) Create and change passwords in accordance with VA Handbook 6500 on systems and any devices protecting VA information as well as the rules of behavior and security settings for the particular system in question.

(10) Protect information and systems from unauthorized disclosure, use, modification, or destruction. I will only use encryption that is FIPS 140-2 validated to safeguard VA sensitive information, both safeguarding VA sensitive information in storage and in transit regarding my access to and use of any information assets or resources associated with my performance of services under the contract terms with the VA.

(11) Follow VA Handbook 6500.1, Electronic Media Sanitization to protect VA information. I will contact the COTR for policies and guidance on complying with this requirement and will follow the COTR's orders.

(12) Ensure that the COTR has previously approved VA information for public dissemination, including e-mail communications outside of the VA as appropriate. I will not make any unauthorized disclosure of any VA sensitive information through the use of any means of communication including but not limited to e-mail, instant messaging, online chat, and web bulletin boards or logs.

(13) Not host, set up, administer, or run an Internet server related to my access to and use of any information assets or resources associated with my performance of services under the contract terms with the VA unless explicitly authorized under the contract or in writing by the COTR.

(14) Protect government property from theft, destruction, or misuse. I will follow VA directives and handbooks on handling Federal government IT equipment, information, and systems. I will not take VA sensitive information from the workplace without authorization from the COTR.

(15) Only use anti-virus software, antispyware, and firewall/intrusion detection software authorized by VA. I will contact the COTR for policies and guidance on complying with this requirement and will follow the COTR's orders regarding my access to and use of any information assets or resources associated with my performance of services under the contract terms with VA.

(16) Not disable or degrade the standard anti-virus software, antispyware, and/or firewall/intrusion detection software on the computer I use to access and use information assets or resources associated with my performance of services under the contract terms with VA. I will report anti-virus, antispyware, firewall or intrusion detection software errors, or significant alert messages to the COTR.

(17) Understand that restoration of service of any VA system is a concern of all users of the system.

(18) Complete required information security and privacy training, and complete required training for the particular systems to which I require access.

End of Statement of Work