STATEMENT OF WORK.docx

STATEMENT OF WORK

CLINICAL POINT OF CARE DENTAL HEALTHCARE KNOWLEDGE PRODUCT

The Department of Veterans Affairs (VA) Veterans Health Administration (VHA) requires an existing commercial-off-the-shelf (COTS) web-based, clinical point of care (POC) dental healthcare knowledge product that will be made available throughout the VHA healthcare system.

Significant Portions of the COTS Dental product includes:

· Alerts/Interactions

· Drug ID

· Patient Education material

· Toxicology Reports

· MSDS Sheets

· Calculators

· Mobile APP Subscription Update Available

For the purpose of this solicitation, this product’s emphasis is on patient-oriented dental information, dental treatment guidelines, evidence-based dental medicine, and patient health education resources.

VHA’s goal is to ensure uniform availability of high quality, clinical POC dental healthcare knowledge-based resources across the VHA system to improve clinical decision making.

Performance Period (12) twelve-month base period plus (4) four (12) twelve-month option periods

1.1 Objectives

The desired goals of the nationwide provision of a commercial clinical POC dental healthcare knowledge-based resource are as follows:

1.1.1 Providing access nationwide to standard knowledge-based clinical POC dental healthcare information resources will build on the enterprise wide availability of the web-based version of ACP PIER Plus and New England Journal of Medicine.

1.1.2 Initiating a nationwide, centralized purchase to capitalize on the economies of scale offered by vendors.

1.1.3 Negotiating one license/contract thereby avoiding the costs and workload associated with multiple procurements.

1.1.4 Making this clinical POC dental healthcare knowledge product available through CPRS (Computerized Patient Record System), the VA’s Electronic Health Record, nationwide to insure consistent access at the bedside for all VHA dental health professionals and staff.

2.0 Scope of Work:

2.0.1 The vendor shall provide all sites on the VHA network with access to a single online, web-based product reflecting current dental practice issues and supporting clinical decision making. Access to mobile applications will be provided to VA dental clinicians. Authentication shall be through IP address validation on an enterprise basis, eliminating the need for users to enter identification, username and/or password.

2.0.2 An unrestricted number of simultaneous users shall have immediate access from any web-enabled computer within VHA or any VA dental clinician’s mobile device that is able access the application. It is required that all authorized remote users with VPN access shall have access to the subscription database.

2.0.3 Currently there are 152 VHA libraries providing remote access through Athens authentication service. Product shall have technical capability to include Athens authentication for remote users.

2.1 Information Scope

The Dental database subscription shall include:

2.1.1 Knowledge based information covering POC dental healthcare, for use by dentists, dental residents, and other point of dental care health providers.

2.1.2 Information that reflects current practice issues and supports clinical decision making including such information as drug effects on dental treatment (e.g., increased bleeding), usual dosage specific to dental conditions, and local anesthetic precautions and interactions.

2.1.2a Capabilities should include instructional videos for dental surgical procedures and a large database of oral soft and hard tissue diseases and conditions with associated images and differential diagnosis.

2.1.3 Current awareness information for POC dental healthcare professionals including drug information that included new FDA drug approvals and recent drug alerts.

2.1.4 Comprehensive information in a single product available for stand-alone purchase or license, independent of complementary or companion products offered by the vendor.

2.1.5 Related easily downloadable and printable patient education material for drugs, dental/diseases/conditions and dental procedure discharge instructions in multiple languages.

2.1.5 Must include images of dental procedures.

2.1.6 Must include Drug and Toxicology information

2.1.7 Includes links to UpToDate.com is highly desirable.

2.2 Information Quality

2.2.1 Information is accurate, authoritative, and relevant.

2.2.2 Authors and sources are well recognized subject experts in their fields.

2.2.3 “Best practice”, evidence-based information, or treatment practice guideline information on dental specialties such as oral surgery, periodontics and endodontics, as well as, dental implant treatment planning is included.

2.2.4 Policies for determining validity and standards for inclusion of material are well described.

2.3 Usability

2.3.1 Navigation within the system is logical and is easy to use.

2.3.2 The product has “user friendly” help and direction aids.

2.4 Currency

2.4.1 Books are included, available and will be maintained with the most current edition. These are on dental topics and searchable within the database search results as well as searchable independently

2.5 Access, content, support

2.5.1 Product is 508 compliant. (http://www.section508.gov/)

2.5.1.1 If product is not 508 compliant, vendor must describe measures being taken to bring product into compliance and date, within 12 months of contract award, that product will be 508 compliant. OR

2.5.1.2. If product is not 508 compliant and vendor must describe why no work is being done to make it 508 compliant.

2.5.2 Access to be granted through IP address validation on an enterprise basis, eliminating the need for users to enter identification, username and/or password.

2.5.3 An unrestricted number of simultaneous users are to have immediate access from any web-enabled computer throughout VHA. It is required that all authorized remote users (with VPN, Athens, dial-up, wireless, etc. access) have access to the product through any VA networked computer and/or CPRS. A username and/or password option must be offered for remote users if needed.

2.5.4 The product is compatible with most standard web browsers, which have cookies enabled. To ensure privacy, the product uses session cookies rather than persistent cookies.

2.5.5 The product is compatible with the Windows environment.

2.5.6 All site content and support of the web site is the responsibility of the contractor. This includes tech support to VHA users nationwide.

2.5.7 System downtime is minimal and VA project manager is notified when such occurs.

2.5.8 Information is easily printed.

2.5.9 The product’s licensing agreement must permit free use for educational purposes of all pictures and graphics.

2.5.10 Single point of contact for customer service issues is assigned to VA.

2.5.11 Questions are responded to on the same or next business day.

2.5.12 Usage statistics are available to the system administrator on an enterprise level.

2.5.13 The product should be accessible via a variety of mobile devices including but not limited to Personal Digital Assistant (PDA) platforms, Apple, Android, and other OS.

2.5.14 Graphics, pictures, and/or images that are searchable are highly desirable.

2.5.15 The contractor should offer training services. On an as requested basis, training session (web-based or live) will be set up to train VHA staff on use of the product. Specialized training sessions may be requested for VA library staff.

2.5.16 Availability of usage statistics at an IP level is highly desirable.

2.5.17 Information or text can be emailed among VHA colleagues.

2.5.18 Shows how use of information from our currently subscribed products with the interoperability between devices are made. Our currently subscribed products that can be shown here at www.va.gov/Library

2.5.19 Has ability to work within the current Department of Veterans Affairs subscribed to information resources. These resources are found at https://www.va.gov/LIBRARY/Find_a_Database.asp. Lists the examples of how the interoperability works and what resources are included.

Definition: Interoperability here is defined as the ability of different information systems and resources to access, exchange, integrate and cooperatively use data in a coordinated manner, within and across organizational, regional and national boundaries (the whole of the Department of Veterans Affairs), to provide timely and seamless portability of dental information.