Statement of Work.docx

STATEMENT OF WORK

Background

San Francisco Veteran’s Affairs (VA) Health Care System Veterinary Medical Unit (VMU) owns a Tecniplast Atlantis Rack Washer, an animal cage and rack washer, which is located at 4150 Clement, Building 41, San Francisco, CA 94121.

Scope

The Contractor shall provide Tecniplast Platinum Service preventative maintenance and repair services on the VA’s Atlantis Rack Washer, inclusive of unlimited emergency service labor and parts along with scheduled preventative maintenance labor and parts for the required number of preventative maintenance visits (2 per year) and training (once, for up to 8 hours per year) to VA. The on-site work shall be performed between 8:00AM and 5:00PM, Pacific Standard Time (PST), Monday through Friday, excluding Federal Holidays.

There are two levels of support included in the Tecniplast Platinum Service – Level 1 and Level 2

1. Level 1

a. A San Francisco VA Health Care System employee shall designate an engineer, or a non-union, technically oriented supervisor to act as a troubleshooting liaison to provide specific malfunction symptoms to the Contractor’s Service Engineer Representative via telephone call and receive a response via telephone call or E-Mail within two hours. Upon discussing the symptoms, simple troubleshooting procedures will be provided by the Contractor to the VA, to resolve the malfunction. If resolution is not reached, the Contractor shall estimate components potentially necessary for the repair and provide Level 2 Support.

2. Level 2

a. The Contractor’s Service Engineer Representative will perform the work on-site at the VMU in San Francisco, CA, as soon as possible, pending part(s) availability regarding safety or inoperable equipment related repairs and/or replacements. The Contractor will perform the work-onsite, otherwise, within 5 business days, pending part(s) availability.

Contractor Responsibilities and Tasks

· At the conclusion of each service, the Contractor shall E-Mail a written service report indicating date of service, model, serial number and location of equipment, name of Contractor Personnel, description of work performed, and parts replaced (if any), upon request by VA.

· The Platinum Service inspections will be coordinated by the VMU and shall comply with all applicable regulations and manufacturers specifications, including but not limited to the following:

· Reviewing operating system diagnostics to ensure that the equipment is operating within its specifications.

· Calibrating and cleaning of equipment: as appropriate for preventative maintenance and optimal performance of equipment.

· Replacing any worn or defective parts: as required for preventative maintenance and optimal performance of equipment.

· Scheduled Preventive Maintenance/Emergency visits and calls: unlimited for Emergencies, and up to 2 Preventative Maintenances.

· Parts and Labor: The Contractor shall furnish and replace all necessary parts as required to return the rack washers to full manufacturers published specifications. All parts supplied shall be proprietary to the Original Equipment Manufacturers, Tecniplast USA Inc., parts and compatible with the existing Atlantis Rack Washer and its related equipment. The Contractor shall use new parts only. Re-built or backward-engineered parts are not permitted.

Personnel Qualification

Contractor Personnel must be factory trained and qualified to work on all components of the Atlantis Rack Washer and the latest revisions of hardware and software as required by the manufacturer (Tecniplast). Contractor Personnel must be able to provide proof of successful completion of training and certification by the manufacturer (Tecniplast USA INC), upon request by VA.

ID Badges, Parking, and Smoking Policies

· Badges: All Contractor Personnel are required to wear identification (ID) badges when on VA property and surrounding grounds. Contractor ID badges must have an identification picture, name of the individual and the represented company depicted on it. VA badges will also need to be worn while on VA grounds and should be obtained through the VA Police Dispatch Center.

· Parking at VA: Contractor Personnel are to park only in designated parking areas. Parking information is available from the VA Police Service. The VA will not invalidate or make reimbursement for parking violations of the Contractor’s personnel under any circumstances.

· Smoking: Smoking is not permitted within or around the VA Healthcare System facilities, except in designated areas.

Security Consideration

Security certification and accreditation requirements do not apply. Security Accreditation Package is not required. All VA policies shall be followed, and the Contractor shall not encounter VA sensitive information. If they do, the Contractor shall report this to the VA.

Records Management Language

1. Citations to pertinent laws, codes and regulations such as 44 U.S.C chapters 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228.

2. Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

3. Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records.

4. Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act.

5. Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract.

6. The Government Agency owns the rights to all data/records produced as part of this contract.

7. The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.

8. Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e- mail, fax, etc.] or state of completion [draft, final, etc.].

9. No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules.

10. Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary informati