Statement of Work.docx

P a g e | 14

PERFORMANCE WORK STATEMENT (PWS)

FOR

UNINTERRUPTABLE POWER SOURCE SERVICE AGREEMENT

AT

613 Air Operations Center, Building 2045 Joint Base Pearl Harbor-Hickam

TABLE OF CONTENTS

SECTION PAGE

3.0 GENERAL INFORMATION 8

4.0 GOVERNMENT FURNISHED PROPERTY 12

1.0 DESCRIPTION OF SERVICES

The 613th Air Operation’s Center (AOC) preventive maintenance Service Contract, to service Uninterrupted Power Supply (UPS) from Schneider Electric APC/MGE, which maintains APC Galaxy 5000 and GVX UPS Units currently. This contract also includes a total replacement for UPS Battery, both Ni-cad and Lithium-ion mix, when the life of the batteries has exceeded their designed interoperability or has failed during quarterly testing during this contract. The Contractor will provide a one-time single replacement of all batteries (both types) and provide associated removal, installation, and testing will be included in this contract.

Battery replacement will be the Contractor’s responsibility and will be completed as a one-time occurrence on this contract. The Contractor will coordinate and work with Facility Manager when during replacement. The equipment is proprietary to the manufacturer and must be maintained with qualified factory trained personnel. The Contractor shall provide all personnel, labor, equipment, supplies, transportation, tools, materials, technical data/manuals, factory expertise, supervision, and all services necessary to perform as defined in this Performance Work Statement (PWS) for those items specified as Government Furnished Property (GFP) and services. The Contractor shall be factory trained on the APC Galaxy 5000 Units and the GVX UPS Unit equipment and be able to perform all maintenance services -routine and emergency. This support includes items such as: Static Bypass Module (SBM), static transfer system (STS), Maintenance Bypass Panel (MBP), Power Distribution Units (PDU’s), associated batteries, UPS multi-interface displays, battery monitoring, Electromagnetic Interference (EMI) Filters and any other equipment associated with the UPS not mentioned and owned by the 613th Air Operations Center (AOC) at JBPHH. All services shall be coordinated in person, by phone or electronically with the Facility Manager or Government Site Point-Of-Contact (POC) prior to work performance.

If this contract is extended and/or renegotiated, it is expected an additional UPS Battery replacement will be included if the life of batteries exceeds 7-10 years, as required by the government. A one-time, complete battery replacement will occur prior to the end of this contract.

Background: The USAF, DOD and other agencies own and maintain many UPS systems worldwide. The UPS systems supports and protect Sensitive Electronic Equipment Systems (SEES) by conditioning the power and providing continuation of power. The UPS systems is a three phase, multi-module UPS. The UPS systems shall also include support for any future fielded technologies. The UPS site is located on Joint Base Pearl Harbor–Hickam (JBPHH), at the 613th Air Operations Center, PACAF, in Bldg. 2045 Hangar 3, occupying Rooms 104, 105 and E100.

1.1 PERIOD OF PERFORMANCE: Performance period for this contract will be no more than 5 days from the date of award and will run continuously for 1 year with the provision for options years, NTE 5 years.

1.2 OBJECTIVES:

· Provide timely and efficient PM Services for the 613th Air Operations Center (AOC).

· Provide cost effective PM and Services for the 613 AOC.

· Provide efficient communication channels so that customers can make informed decisions.

· Provide factory trained expertise to operate, repair and maintain factory equipment.

· Provide all parts and labor to be included with the current system at no additional cost

· Provide emergency service 24/7, within a 4 hour call out for response time

· Provide a one-time battery replacement of both Lithium and Ni-Cad battery replacement during the life of this contract. If batteries have not been replaced, it will be replaced prior to the end of this contract. Contractor will be responsible for procuring, shipping, labor and disposal of batteries and all hazmat documentation.

2.0 SPECIFIC REQUIREMENTS

The Contractor shall provide quarterly preventative maintenance, quarterly performance checks, preventative maintenance for batteries, repair services, technical support and a total one-time battery replacement, and preventative maintenance checks of the UPS system. Services for scheduled preventative maintenance calls (PMs) on UPS batteries, ancillary equipment and accessories IAW IEEE standards, the Original Equipment Manufacturer (OEM) manuals and any other applicable documents. If the OEM’s manual is more comprehensive then it shall take precedence. All calibrations and adjustments shall be within tolerances set by the applicable OEM’s service manuals.

2.1 UPS QUARTERLY PREVENTATIVE MAINTENANCE: Comment by CALLAHAN, DANIEL P SSgt USAF AFMC 766 ESS/PKI: How often is preventative maintenance done Comment by EDWARDS, NADINE T Maj USAF ANG 113 FSS/SVS: Quarterly as stated under “Basic Services”. Edited to reflect The following is an outline of general checks performed during Quarterly Preventative Maintenance (PM) of the UPS Power Module that shall be performed by qualified technician. UPS Preventative Maintenance shall occur quarterly. All checks are designed to be performed either during normal operation with no danger to the UPS’s operation condition and the critical load, or during offline operation, in the bypass mode. All checks or processes may not be applicable to all equipment models.

I. Visual Inspection

a. Inspect all printed circuit board connections for cleanliness and connectivity

b. Inspect all power connections for signs of overheating

c. Inspect all subassemblies, bridges and legs for signs of component defects or stress

d. Inspect all DC capacitors for signs of leakage

e. Inspect all AC capacitors for signs of leakage

f. Inspect for, and perform as required, any open engineering changes (To include firmware / software upgrades)

II. Internal Operating Parameters

a. DC Ground Detection Offset

b. Inverter leg current average balance

c. Output filter current average phase balance

d. Rectifier bridge current average leg balance

e. AC Protection settings and operation

f. DC Protection settings and operation

g. Input and Output Frequency and Voltage Bandwidth settings

h. Verify DC filter capacitance

i. Verify AC tank and trap filter capacitance

j. Power Supply voltages and waveforms

k. Replace Power Module power supply back up control battery cells

l. Static Switch leakage testing

m. DC Charging Voltages (float and equalize), record settings, adjust to nominal

n. Rectifier phase on and walk up

o. Inverter phase on and walk up

p. Adjust all panel meters to measured values

q. Manual and UV Transfer Testing, verify uninterrupted transfer waveform

r. Outage simulation, & battery capability testing, & verify charger current limit

III. External Operating Parameters

a. System Input Voltages (all phases)

b. System Input Currents (all phases)

c. System Bypass Voltages (all phases)

d. Generator operation and interface verification

IV. Environmental Parameters

a. UPS area ambient temperature and condition of ventilating equipment

b. General Cleanliness of UPS Power Module

c. General Cleanliness of UPS area

d. Provide and replace all air filters

e. Clean control panel/CRT screen V. Battery Cabinet Checks

a. General appearance of Battery System (all types)

b. Inspect cells for physical abnormalities

c. Inspect all DC connections for abnormalities

d. Battery Sys area ambient temperature & condition of ventilating equipment

VI. Monitoring System Parameters

a. Alarm archive review and printing

b. Alarm lamp test-local and remote

c. Replace all open monitor bulbs

VII. General

a. Customer Consultation

b. Verbal Recommendations

c. General Observations

Following the PM inspection, a written report shall be provided NLT 30 calendar days after PM inspection of the results of the inspection, and making specific recommendations toward future remedial action, upgrades, or sparing. Comment by CALLAHAN, DANIEL P SSgt USAF AFMC 766 ESS/PKI: How long does the contractor have to submit reports? Comment by EDWARDS, NADINE T Maj USAF ANG 113 FSS/SVS: updated

2.2 QUARTERLY PREVENTATIVE MAINTENANCE CALLS/CHECKS Comment by CALLAHAN, DANIEL P SSgt USAF AFMC 766 ESS/PKI: Does the Contractor need to provide a projected Schedule of Maintenance dates? How many times per year does the contractor have to do Preventative Maintenance? Does the contractor need to come in and do monthly inspections of the UPS or do they need someone on site to od checks daily? Comment by EDWARDS, NADINE T Maj USAF ANG 113 FSS/SVS: No schedule of maintenance dates is needed.

These are quarterly PMs, so 4x/year.

No daily checks. Only quarterly.

Quarterly PMs shall be scheduled as follows (unless otherwise specified by the customer):

The following PMs shall be completed in accordance with contract specifications. The Contractor shall contact the Government Site POC/or Facility Manager at least 60 calendar days in advance of the scheduled maintenance, with the exception of the first inspection on this contract, which should be scheduled within 30 days after the contract is awarded. The Contractor shall coordinate date, start time, and any changes in schedule for each PM with either the Government Site POC/or Facility Manager. The Contractor shall notify either via phone or email within 24 hours or next business day of any delays or extenuating circumstances that prevent the PM from being completed. The Contractor shall coordinate with the Government Site POC/or Facility Manager with any deviation in maintenance procedures from the applicable vendor’s commercial service manuals. Any pre-existing condition found at the time of the initial PM that requires repair shall be identified and reported to the Government Site POC/or Facility Manager prior to proceeding with repair.

2.2.1 DISPOSAL OF MATERIAL UNDER PM: The Contractor shall be responsible for disposing of material and batteries. Any material removed by the Contractor as a result of the PM will comply with all applicable Government and environmental regulations.

2.3 UPS PERFORMANCE CHECKS: Comment by CALLAHAN, DANIEL P SSgt USAF AFMC 766 ESS/PKI: How often are performance checks completed Comment by EDWARDS, NADINE T Maj USAF ANG 113 FSS/SVS: These are performed each time a maintenance check is done. Maintenance checks are done quarterly, so then perf. Checks would be quarterly UPS Performance Checks shall be conducted concurrent with scheduled quarterly Maintenance Checks. The following is an outline of general checks performed during a Performance Check of the UPS Power Module and related Battery System, which shall be performed by a qualified technician. All checks are designed to be performed during normal operation with no danger to the UPSs operating condition or to the critical load. All checks or processes may not be applicable to all equipment models.

I. Visual Inspection

a. Inspect the proper operation of all cooling fans.

b. Inspect all power connections for signs of overheating.

c. Inspect all DC capacitors for signs of leakage.

d. Inspect all AC capacitors for signs of leakage.

e. Inspect and inventory all customer owned spare parts.

f. Inspect for and note any open engineering changes.

II. Internal Operating Parameters

a. Rectifier bridge current average leg balance.

b. Inverter leg current average balance.

c. Power Supply voltages and waveforms.

d. Power Supply back up control battery cell voltages.

e. Output filters current average phase balance.

III. Environmental Parameters

a. UPS area ambient temperature and humidity.

b. Operating condition of ventilating equipment and cooling equipment.

c. General Cleanliness of UPS Power Module

d. General Cleanliness of UPS Area

e. Provide and replace air filters

f. Clean control panel/CRT Screen IV. Battery System Checks

a. General appearance of Battery System

b. General cleanliness of Battery System area

c. Battery System area ambient temperature & condition of ventilating equipment

d. Inspect jars/cells for physical case abnormalities.

e. Inspect all DC power interconnections for abnormalities.

V. Monitoring System Parameters

a. Alarm archive review and printing

b. Alarm lamp test - local and remote

c. Download of alarm history/event Que.

d. Download of present front panel metering values.

1. System Input Voltages, Currents, and Frequency (all phases).

2. Rectifier Input Voltages, Currents, and Frequency (all phases).

3. DC Charging Voltages and Current

4. Inverter Output Voltages, Currents, and Frequency (all phases).

5. System Output Voltages, Currents, and Frequency (all phases).

6. System Bypass Voltages and Currents (all phases).

e. Download of battery self-test data

f. Download of unit configuration report

g. Operation of control and status panel lamp tests – local and remote

h. Operating status or remote monitor status panels

i. Perform any internal diagnostics as applicable

VI. General

a. Customer Consultation

b. Verbal Recommendations

c. General Observations

Following the Performance Check, a written report shall be provided NLT 30 calendar days after Performance Check, detailing the results of the inspection, and making specific recommendations toward future remedial action, upgrades, or sparing. Comment by CALLAHAN, DANIEL P SSgt USAF AFMC 766 ESS/PKI: How long does the contractor have to provide the report to you? Following a check Comment by EDWARDS, NADINE T Maj USAF ANG 113 FSS/SVS: updated

2.4 LITHIUM ION, NICKLE CADMIUM BATTERY PREVENTATIVE MAINTENANCE:

Quarterly PM Measure and Record the following:

A. Total battery float voltage B. Charger output voltage C. AC ripple voltage D. Float voltage of each cell E. Specific gravity of every 10th cell F. Room ambient temperature G. Factory battery test as required to determine current useable life

2.5 REPAIR SERVICES: The Contractor shall repair and maintain to current state and defective components or operation that becomes faulty or damaged. Repairs shall be immediate, treated as an emergency service and continue until system is returned to operating specifications. All labor and parts will be included as part of this contract. Emergency service will be included at 24/7 with parts and labor to also be included. The Contractor will place the system in bypass if necessary, until repairs are completed and restored.

NOTE: The PM shall follow restoration. All failures incurred while performing PMs shall be corrected under PM as soon as possible.

2.6 TECHNICAL SUPPORT: Upon notification, the Contractor shall provide technical assistance via telephone within 30 minutes after notification from the customer. Technical assistance shall consist of verbal or written communications with the customer by telephone, or email in an attempt to assist the customer in identifying the nature of the problem and lead the customer through trouble-shooting repair procedures, as required. Comment by CALLAHAN, DANIEL P SSgt USAF AFMC 766 ESS/PKI: States assistance provide by telephone or email, but at the end of this paragraph you state shall provide a call with in 30 mins of notification. Comment by EDWARDS, NADINE T Maj USAF ANG 113 FSS/SVS: The 30 minutes regards the response time.

This is a services contract to provide both Preventative Maintenance and Service Repair for the 613th Air Operations Center, PACAF United States Air Force (USAF), Department of Defense (DOD), and other Government Agencies on Joint Base Pearl Harbor-Hickam (JBPHH) and after-hours Emergency Services.

3.0 GENERAL INFORMATION

3.1 Recognized Holidays: The Government facility will be closed on the following holidays including but not limited to:

New Year’s Day Martin Luther King Jr.’s Birthday President’s Day Memorial Day Juneteenth Independence Day Hawaii Statehood Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

3.2 Hours of Operation:

The Contractor shall be available to conduct business 24/7, except when the Government facility is closed due to local or national emergencies, administrative closings, Holidays, or similar Government-directed facility closings. The Contractor shall not be reimbursed when the Government facility is closed for the above reasons. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS, when the Government facility is not closed for the above reasons.

3.3 Contractor Employee:

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The Contractor shall not employ persons for work on this effort, if such employee is identified to the Contractor by the installation contract office as a potential threat to the health, safety, security, and general well-being or operational mission of the installation and its population. Contractor personnel shall meet site access requirements. This requirement may be revised to reflect an occasional case-by-case requirement at some bases for only US citizens. The Contractor personnel may be required to undergo a background investigation to perform their duties at restricted sites.

3.4 Place of Performance:

The work to be performed under this contract shall be performed on Joint Base Pearl Harbor-Hickam, Hickam Bldg. 2045 Hangar 3.

3.5 Worker’s Health and Safety:

The Contractor shall comply with all applicable Federal, State, and local legal requirements regarding workers’ health and safety. These include but are not limited to all Occupational Safety and Health Administration (OSHA) safety rules and regulations, arc flash training, personal protection training and equipment to protect themselves and others from unsafe work conditions. The Contractor shall report any accidents or OSHA violations immediately to the appropriate authorities and within 24 hours to the Government Site POC/or Facility Manager and the CO.

3.6 Security Requirements:

The Contractor shall be responsible to comply with all security controls directed by the Government Site POC/or Facility Manager, or CO/Program Manager, which have been prescribed by the installation commander, including access badges and security clearances. The Contractor shall also comply with all Foreign Disclosure Office (FDO) requirements. Contractor personnel performing work under the contract associated with this SOW, shall be escorted by personnel holding a Classified Clearance or higher when working in sensitive areas for the Period of Performance, within this facility, equivalent to the clearance level of that area.

3.7 Physical Security:

The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. The Contractor shall provide protection to Government property to prevent damage during the period of time the property is under the control or possession of the Contractor. At the close of each work period, Government facilities, equipment, and materials shall be secured.

3.8 Government Property Damage:

The Contractor shall record and report any incident of damage, within 24 hours, to the Government Site POC/or Facility Manager, 766TH Enterprise Sourcing Squadron Program Manager and CO. All available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel shall be included. The Contractor shall not perform any work on the damaged equipment and or property until released by an authorized Government representative. If the Government elects to conduct an investigation of the accident, the Contractor shall cooperate fully and assist the Government personnel until the investigation is completed. Comment by CALLAHAN, DANIEL P SSgt USAF AFMC 766 ESS/PKI: 766th Enterprise Sourcing Squadron Comment by EDWARDS, NADINE T Maj USAF ANG 113 FSS/SVS: updated

3.9 MILITARY INSTALLATION ACCESS:

Access to a military installation is a privilege, not a right, and as such, for reasons of health, welfare, morale, security, and mission accomplishment, the Installation Commander has the unilateral right to deny or provide access to the installation and to all facilities listed in the PWS and appendices and attachments. Should such access be denied notify Security Manager within four (4) hours.

(A) Contractor/Supplier shall perform Background Checks which include: National Sex Offender Check, National Criminal Record Checks (not Hawaii only or other state), and Social Security Number Trace on all selected Contracted Permanent/ Temporary employees requiring access onto the Department of Defense/Air Force installation.

Contractor/Supplier will arrange, conduct, and absorb all expenses of the background checks. The national background check must accompany the most current Hickam O-180 and be current as of 30 calendar days from the start of the contract to receive access onto the USAF installation. For Non-U.S. Citizen Applicants, background checks will be verified with the Department of Homeland Security/Immigrations and Customs Enforcement)

(B) Disqualifying Factors for Unescorted Installation Access The Contractor/Supplier will ensure Contracted Permanent/ Temporary employees requiring access onto the Department of Defense/Air Force installation DO NOT meet any of the following disqualifying factors Disqualifying factors for denied access are as follows (Ref JBPHHINST 5510.1):

U.S. citizenship, immigration status, or Social Security Account Number cannot be verified. Barment from entry/access to any military installation or facility. Wanted by federal or civil law enforcement authorities, regardless of the offense/violation (i.e., an “order of arrest” has been issued by a judge). Incarcerated for 12 months or longer within the past five years, regardless of offense/violation. Any conviction of espionage, sabotage, treason, terrorism or murder. Conviction of a sexual assault (or classified as a sexual offender, rape, child molestation). Name appears on any federal agency’s “watch list” or “hit list” for criminal behavior or terrorist activity. Currently serving their first year of parole or probation for any felony offense Conviction within the previous ten years for drug possession with intent to sell or drug distribution. Any person or organization whose criminal or other record is such that they can be considered a security risk and/or their presence on the base is considered to be prejudicial to good order and discipline based on criminal and/or other records.

(i) Criminal Records/Sex Offender Check Prior to the assignment of any Permanent/Temporary personnel at Department of Defense/Air Force facilities, CONTRACTOR/SUPPLIER Permanent/Temporary personnel must be subjected to a criminal records/sex offender check.

CONTRACTOR/SUPPLIER shall be required to complete a criminal records/sex offender check on selected candidates only. CONTRACTOR/SUPPLIER will arrange, conduct and absorb all expenses of the criminal records/sex offender check. In accordance with applicable law, a check for felony and misdemeanor criminal convictions and conviction of any sex offense shall be conducted in all States, and all counties of state or states where the Permanent/Temporary candidate/employee has resided in, has been employed in, or attended school in for the past seven (7) years. Permanent/Temporaries convicted of any offense, misdemeanor or felony shall not be allowed installation access without review and written approval from Installation Contracting office with concurrence from the installation’s Chief of Security Forces.

(C) Employees of the CONTRACTOR/SUPPLIER:

No one except authorized employees of the CONTRACTOR/SUPPLIER is allowed onto Department of Defense/Air Force installations/facilities.

CONTRACTOR/SUPPLIER employees are NOT to be accompanied onto the installation or in their work area, (unless authorized as escort by the 647th Security Forces Squadron Pass and Registration Section), by acquaintances, family members or any other person(s) unless said person(s) is authorized by the contract to perform services required under the contract for CONTRACTOR/SUPPLIER.

(i) Employment Credentials Issue and Turn-in The CONTRACTOR/SUPPLIER agrees to retain all Passes/Badges, and any other pertinent documents issued by the Department of Defense/Air Force. The CONTRACTOR/SUPPLIER agrees to return all Passes/Badges, and any other pertinent documents to the Installation/Facility Contracting officer who will in turn recover them to the Installation/Facility Pass and Registration office upon completion of the contract. In the event of contract termination, employee termination, or failure of an employee to return to work the CONTRACTOR/SUPPLIER agrees to retain/recover all Passes/Badges, and any other pertinent documents issued by the Department of Defense/Air Force to the Installation/Facility Contracting office who will in turn recover them to the Installation/Facility Pass and Registration office. When Passes/Badges, and any other pertinent documents issued by the Department of Defense/Air Force cannot be recovered by CONTRACTOR/ SUPPLIER, the CONTRACTOR/SUPPLIER agrees to reimburse the replacement cost to the Department of Defense/Air Force.

4.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

4.1 Services: The Government shall provide Contractor site POCs for the Contractor to contact to arrange for Preventative Maintenance services. Site POC’s will provide escorts

4.2 Equipment: The Government shall not provide any equipment for this contract.

4.3 Materials: The Contractor shall provide all parts and materials required to satisfy the maintenance requirements. All parts will be “NEW” unless authorized by the CO. On a limited case by case basis, with the approval of, the CO, refurbished parts may be used. In such circumstances authorization shall be in writing. The substitution of replacement parts by third party vendors for common hardware items shall be form fit and function interchangeable with the Original Equipment Manufacturers (OEM’s) part.

APPENDIX 1

ACRONYMS and DEFINITIONS CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

CONTRACTING OFFICER (CO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the PWS.

DELIVERABLE. Anything in the contract that can be physically delivered.

GOVERNMENT SITE POINT OF CONTACT (POC). Any authorized person representing the Commanding Officer for the 613th Air Operations Center, who is authorized and acting for the Commanding Officer, on matters concerning his representation. This individual does not have the authority to change the terms of the contract or its conditions but is the Key liaison acting in his behalf.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privies of contract with the subContractor.

ACRONYMS:

APPENDIX 2

APPLICABLE PUBLICATIONS

APPLICABLE INTERNATIONAL, STATE AND LOCAL CODES, REGULATIONS, STANDARDS, PROCEDURES, POLICIES, PUBLICATIONS AND MANUALS. (CURRENT EDITIONS).

The Contractor shall abide by and comply with all current applicable international, state and local codes, regulations, standards, procedures, policies, publications, safety regulations/standards and manuals. Which include but are not limited to:

Institute of Electrical and Electronics Engineers (IEEE) National Fire Protection Association (NFPA) American National Standards Institution (ANSI) Occupational Safety and Health Administration (OSHA) National Electrical Code (NEC) Underwriters Laboratory (UL) 1778Federal Communication Commission (FCC), Part 15 RFI/EMI Emissions, Class A, Part 15, Subpart J