STATEMENT OF WORK.docx

36C25718P2567 36C25718P2567

STATEMENT OF WORK

A. GENERAL INFORMATION

1. Title of Project: Full-Service Maintenance Agreement for Sterile Processing Service (SPS)

2. Scope of Work: This requirement fulfills the need for preventative maintenance and repairs of VA owned equipment used in the Sterile Processing Services. The Contractor shall provide as part of this firm-fixed price contract all resources necessary to perform the required tasks specified herein.

The Contractor shall provide scheduled maintenance and emergency repair service for the items listed in Section F, “EQUIPMENT.”

The Contractor shall ensure proper service levels are maintained and make certain that equipment performance is optimal in accordance with manufacturer specifications.

All work must be performed by qualified technician in compliance with applicable manufacturer’s recommendations, codes and standards in its entirety. Maintenance and repair (when necessary) shall be performed as indicated in manufacturer’s requirements and recommendations for this equipment. Additional inspections and tests shall be performed as needed or upon request of the Government.

3. Background: The mission of the Department of Veterans Affairs (VA), Veterans Health Care Administration, Valley Coastal Bend Health Care System (VCB), at Harlingen, Texas, is to provide benefits and services to veterans of the United States. In meeting these goals, the Sterile Processing Service at VCB strives to provide high quality, effective and efficient Sterile Processing services to those Departments providing care to the Veterans at the point-of-care as well as throughout all the points of the veterans’ health care in an effective, timely and compassionate manner. VCB depends on the skills and services of the Sterile Processing Service to meet mission goals.

4. Performance Period: The base period of performance will be a twelve-month period from date of award. At the discretion of the Contracting Officer, the Government may exercise up to four, twelve-month option periods.

All Coordination will be made with the Contracting Officer’s Representative (COR), before work begins. All maintenance and repair services shall be scheduled in advance with the COR and shall occur Monday through Friday, excluding federal holidays, during regular business hours between 8:00 A.M. and 4:30 P.M. Work at the government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO).

5. Type of Contract: It has been determined that a firm fixed price contract is appropriate.

6. Place of Performance: The contract will be performed at VA Valley Coastal Bend, Health Care Center at Harlingen (HCC), located at 2601 Veterans Drive, Harlingen, Texas 78550.

B. CONTRACT AWARD MEETING

The contractor shall not commence performance on the tasks in this SOW until the COR has conducted a kick-off meeting within 30 days of contract award or has advised the contractor that a kick-off meeting is waived.

The Certification and Accreditation (C&A) requirements do not apply, and a Security Accreditation Package is not required.

C. GENERAL REQUIREMENTS

The intent of this Statement of Work is to provide a broad overview of the requirements not to list all the requirements. Partial listing of the requirements in this Statement of Work does not reduce or eliminate the obligation of the Contractor to meet all manufacturers’ requirements. The Contractor shall provide scheduled maintenance and emergency repair service for the equipment listed in Section I, “EQUIPMENT,” in accordance with all applicable standards and manufacturer’s requirements and recommendations.

1. The Contractor shall perform the required preventative maintenance tasks as scheduled; repairs and maintenance calls will be addressed as needed.

2. The Contractor shall provide all parts, tools, labor, and travel to perform maintenance service and repairs (preventative or corrective). To maintain the equipment in accordance with Original Equipment Manufacturer specifications, parts requiring replacement will be replaced or rebuilt on new part basis. All parts that are removed from Government equipment during repairs or preventative maintenance must be turned in to the Biomedical Engineering Department (COR) prior to Contractor departure.

3. The Contractor shall provide 24x7x365 Technical support/Help Desk support to address questions and problems on an immediate, real-time basis.

4. Preventative maintenance and unscheduled repairs shall be accompanied by:

a. Diagnosis/root-cause analysis defined resolution approach and or workaround or fix.

b. Operator instruction on actions to be taken on the customer’s end to correct the problem

c. Quality/training initiatives to increase operator knowledge and decrease the number of incoming incidents (informal)

5. Technician will arrive on site with 24-hours of service call

6. The Contractor will notify the COR, at least three business days before a preventative maintenance visit is required. All work shall be coordinated with the COR before commencement of work or entry onto Government premises. The Contractor shall ensure the COR is notified of the name of each Contractor representative assigned to the task at least 24 hours/one business day before the work is to begin.

7. Each representative of the Contractor will be required to sign-in and out at the Security Police prepared to provide a government issued picture identification during the sign-in process. Contractor staff shall remain under escort while on Government premises.

8. This contract includes preventative maintenance and repair services. However, the Contractor shall submit a list of all needed or anticipated repairs revealed, during the performance of preventative maintenance tasks, to the COR (or designee) along with the test reports prior to leaving site.

9. At the conclusion of the service visit, and prior to leaving the site, the contractor shall provide a written service report indicating:

a. the date of service,

b. the model, serial number, and VA identifying number (which is always on a bar code with EE#),

c. the location of the equipment serviced

d. the name of the Contractor personnel performing the work,

e. the service(s) performed and the parts replaced.

3. All written deliverables will be phrased in layperson language. Statistical and other technical terminology will not be used without providing a glossary of terms

Under no circumstances are you to assume that the contract has been extended or otherwise renewed unless you are informed to that effect by the Contracting Officer.

D. TRAVEL

The Government anticipates travel under this effort to perform the tasks associated with the effort through the period of performance. Include all estimated travel costs in your firm-fixed price line items. These costs will not be directly reimbursed by the Government.

The total estimated number of trips in support of this effort will vary depending on the Contractor proposed schedule and unanticipated equipment failures. The requirement is for all equipment listed in section I of this SOW, each of which requires at the minimum one (1) preventative maintenance call per twelve-month period or as designated by manufacturer recommended preventative maintenance frequency. All work will be performed at VA Valley Coastal Bend, Health Care Center at Harlingen (HCC), located at 2601 Veterans Drive, Harlingen, Texas 78550.

E. CONTRACTOR EXPERIENCE REQUIREMENTS – KEY PERSONNEL

All inspections and testing shall be performed by a qualified technician, whose credentials shall be submitted to the Contracting Officer’s Representative (COR) upon request. The OEM Certificate of Training shall be no less than two years. All Contractor personnel who will perform the required services shall have received the Original Equipment Manufacturer’s repair and maintenance training, specific to the equipment listed in Section I, “EQUIPMENT.”

F. EQUIPMENT

Sterilizer Equipment

EE# 24230

MANUFACTURER: STERIS

MODEL: AMSCO 600 SERIES SN: 033432006

EE# 24231

MANUFACTURER: STERIS

MODEL: AMSCO 600 SERIES SN: 033442036

EE# 24232

MANUFACTURER: STERIS

MODEL: AMSCO 400 SERIES 20 SN: 030612101

Drying Cabinet

EE# 20757

MANUFACTURER: STERIS CORP

MODEL: AMSCO SN: 2227

Sonic Washers

EE# 24228

MANUFACTURER: STERIS

MODEL: INNOWAVE UNITY SN: 02213025002

EE# 24229

MANUFACTURER: STERIS

MODEL: INNOWAVE UNITY SN: 02213025001

Washer/Disinfectors

EE# 15214

MANUFACTURER: STERIS CORP

MODEL: AMSCO 5052 SN: 3608916011

EE# 15215

MANUFACTURER: STERIS CORP

MODEL: AMSCO 5052 SN: 3605316017

Sterrad Units

EE# 21854

MANUFACTURER: JOHNSON & JOHNSON CLINICAL DIAGNOSTIC

MODEL: STERRAD NX SN: 4033205464

EE# 21855

MANUFACTURER: JOHNSON & JOHNSON CLINICAL DIAGNOSTIC

MODEL: STERRAD NX SN: 4033205460