Statement_of_Work.docx

Statement of Work Koyukuk, Nowitna & Innoko National Wildlife Refuge (NWR) Complex Janitorial Services

1. Scope This is a performance-based acquisition for janitorial services (See attached Technical Exhibit example) to be provided at the Koyukuk, Nowitna & Innoko NWR Complex Office, 101 Front Street, Galena, AK 99741. (A scheduled site visit is highly recommended) The contractor shall furnish all equipment, materials, supplies, labor, vehicles and supervision to provide Janitorial Services at the Koyukuk, Nowitna & Innoko NWR Complex located at 101 Front Street, Galena, AK 99741, in accordance with the following Statement of Work (SOW): The overall responsibility of the contractor is to perform services in a manner that will maintain satisfactory facility conditions and present a clean, neat, and professional appearance. Standard janitorial practices and proper use of cleaning materials is required.

The Contractor will submit an invoice monthly for partial payment against the contract using the online Internet Payment Platform (IPP) method. Contractor will submit an invoice via email, directly to the Contracting Officer Representative (COR), the same day the request for payment is submitted into IPP. The invoice generated by the Contractor, must include appropriate date/s of service, description, and amount. COR will not approve payment until Contractor has submitted appropriate invoice to COR. Invoice is to appropriately reflect what is submitted into IPP. The Contractor shall provide for all services, supervision, labor, equipment, transportation, and management necessary to administer and perform the requirement in accordance with these specifications.

2. Period of Performance Performance award will be for a base period of August 1, 2023 – July 31, 2024; with three option years possible depending on need and availability of funds.

Option Year 1: August 1, 2024 – July 31, 2025 Option Year 2: August 1, 2025 – July 31, 2026 Option Year 3: August 1, 2026 – July 31, 2027

3. Work Schedule Scheduled services will be performed after regular business hours, which are Monday through Friday, 7:30 a.m. - 5:00 p.m. Alaska Standard Time, excluding Federal holidays. Federal holiday hours can be adjusted with pre-approval from Refuge Manager, David Zabriskie.

The Government will provide all keys for the building, which shall not be duplicated. The Contractor shall establish methods of ensuring that these keys are not lost or misplaced and are not used by unauthorized persons. Keys will be returned upon the completion of the contract.

Building must be secured with door locked upon departure. The Contractor will be held liable for any loss or damage if the building is not properly secured by cleaning personnel. The Contractor will provide a liability insurance certificate prior to award.

Cleaning will be provided only by person(s) contracted. Contractor personnel will not have guests or visitors accompanying them to the work site.

Prior to award, due to the value/length of the contract (greater than six months) and after-hours schedule, the successful vendor will be required to complete a Federal Background Check at the expense of the government. This includes fingerprinting, NAIC background check, completion Form OF-306, Declaration for Federal Employment form, and background check will need to be initiated through Equip, for all employees with building access. You will be notified of procedures and provided documents to complete this requirement at that time. Due to this requirement, the scheduled start date for the above-listed period of performance may be delayed. The Government will pay for up to two background checks per year.

4. Scope of Work/Performance Standard The Contractor shall provide the technical effort necessary to achieve the defined standards for each of the tasks listed below.

Janitorial services required consist of the following:

Cleaned Weekly

4.1 Floors: Shall be maintained to be free of all visible litter, dust, dirt, soils, and stains. Vacuum all carpeted floor surfaces, vacuum all throw rugs/mats, sweep, and mop all non-carpeted floor surface areas.

4.2 Bathrooms (Three total): Clean/sanitize all bathroom toilets (inside and out), sinks, counters, walls, and mirrors. Take out trash. All surfaces shall be free of grime, soap scum, mold, lime scale and smudges. Contractor shall replace toilet paper, paper towels, trash liners and soap in all dispensers, and leave a supply of toilet paper inside of each bathroom.

4.3 Kitchen: Stainless steel kitchen sink should be cleaned and sanitized with appropriate cleaner. All surfaces shall be free of grime, soap scum, mold, and smudges and cleaned and sanitized with the appropriate cleaner. Contractor shall replace paper towels in all dispensers. Microwave shall be cleaned on the inside and outside, free of debris or visible food particles.

4.4 Trash: All waste baskets shall be emptied and maintained with clean liners, free of odors and visible dirt and trash. All garbage/trash shall be disposed of as directed by refuge staff.

4.5 Furniture/level surfaces: Permanent displays, cabinets, countertops, shelves, tables, and display cabinets shall be clean and free of dust and cobwebs. The contractor shall ensure papers and temporary displays are not disturbed during performance of services, however, other small items such as pencils, holders, staples, etc. should be moved when dusting/polishing cleaning surfaces. Telephones will be sanitized.

4.6 Wall, windows, and doors: Walls, windows, chair rails and door casings should be clean of cobwebs and dust. Window blinds, wall hangings, and vents should be cleaned as necessary to be kept in a professional looking condition. All window ledges shall be wiped and free of dust and debris. All door handles must be sanitized.

4.7 Entrance/foyer windows: Are to be cleaned and streak-free.

5. Quality Assurance The contractor shall develop and maintain a quality program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The Contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. The Contractor’s quality control program with plan and any supporting documentation shall be made available to the Government for review upon request.

6. Government-furnished Items The government will furnish all liquid hand soap, toilet bowl cleaner, window spray, floor cleaner, surface cleaner, toilet paper, consumable paper products and plastic trash bags.

7. Contractor-furnished Items The Contractor shall provide all labor, supervision, equipment, tools, materials, and other cleaning supplies necessary to perform janitorial services. A storage area for contractor-furnished items and equipment will be provided.

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

PRS # 1.

The Contractor shall provide weekly janitorial services for the Galena office.

The Contractor provided services listed in Part 4 completed to industry standards and best practices.

Zero deviation from standard

Random Sampling

PRS # 2

The project manager shall keep customer informed of services performed and provide clear explanations of any janitorial issues that may impact the office.

Project Manager is available within 48 hours to answer any questions from the customer.

Zero deviation from standard

Random Sampling