Statement of Work - 70Z03820RB2000005.pdf

Statement of Work

70Z03820RB2000005

For:

Airbus Helicopters Incorporated Program Management/Sustaining Engineering

Sustainment Contract

Prepared by:

United States Coast Guard (USCG), Aviation Logistics Center (ALC), Short Range Recovery

(SRR)

1664 Weeksville Road

Elizabeth City, NC 27909

Table of Contents

1.0 General

1.1 Background

1.2 Scope

1.3 OEM Support

1.4 Additional Support Services

2.0 Technical Publication Subscription

2.1 Maintenance Documents

2.2 Industry / Maintenance Documents

2.3 Availability of Documents

2.4 Order of Precedence

3.0 Continuous Improvement Programs (CIP)

3.1 CIP Scope

3.2 Request for Proposal

3.3 Rough Order of Magnitude (ROM)

3.4 CIP Billing

3.5 Modifications/Upgrades

3.6 Prototype

3.7 Unscheduled Maintenance Effort Index

3.8 Technical & Obsolescence Studies

3.9 Engineering Investigations Projects

4.0 Training/Audits

4.1 DCR-MRO Training Requirement (3 weeks/yr, 6 students/week)

4.2 DCR-MRO Training Schedule

4.3 DCR-MRO Deliverables

4.4 MRH Blade Repair Training (1 week/yr, 7 quotas/week)

4.5 MRH Blade Repair Training Schedule

4.6 Training/Audit Billing

5.0 Technical Evaluation Team (TET)

5.1 TETs

5.2 TET Travel

6.0 Support Coordination

6.1 Program Management Reviews (PMR)

6.2 Program Improvement Plan (PIP)

6.3 Support Coordination Travel

7.0 Records and Reports

7.1 Subcontracting Plan & Reports

7.2 Staffing Matrix

8.0 Contractor Personnel

8.1 Contractor Hiring/Approval

8.2 Removal of Personnel for Misconduct/Non-Performance/Security Reasons

8.3 Replacement of Personnel

8.4 Proposal of Contractor Employees Previously Removed

8.5 On-Site Support

8.6 Off-Site Personnel

9.0 Technical Performance Access and Disclosure

9.1 Technical Support Access and Disclosure

9.2 Notification

9.3 Access

9.4 Technical Data

9.5 Data Rights and Confidentiality

10.0 Government Furnished Data

10.1 Government System Access

10.2 Financial and Criminal Background Check(s)

11.0 Property

11.1 Government Furnished Equipment (GFE) and Information

11.2 Government Furnished Work Space and GFE

11.3 Reimbursement for Damages

11.4 Discrepancy Reports

11.5 Contractor Provided Facilities

11.6 Damage to Supplies, Materials, Equipment, and Property

12.0 Contractor Requirements

12.1 Insurance Requirements

12.2 Identification of Contractor Employees

12.3 Conflict of Interest

12.4 Utilizing Electronic Mail (E-mail)

12.5 Supervision, Direction, or Control

12.6 Non-Disclosure Agreements (NDA)

12.7 Late Deliveries

13.0 Roles and Responsibilities of Government Representatives

13.1 Contracting Officer’s (KO) Authority

13.2 Contract Specialist (CS)

13.3 Contracting Officer Representative (COR)

14.0 Travel

14.1 Travel Policy

14.2 Travel Reimbursement

15.0 Local Regulations, Instructions, and Directives

15.1 Contractor Compliance

15.2 Vehicle Registration

15.3 Parking and Traffic Control

15.4 Tobacco Policy

15.5 Safety

15.6 Mishap Notification/Reporting

15.7 Government-Provided Safety Training

15.8 Environmental Hazards

15.9 Safety Laws and Regulations

15.10 Notification of Environmental Spills

15.11 Material Storage and Use

16.0 Contract Information

16.1 Period of Performance

16.2 Place of Performance

16.3 Correspondence Address

16.4 Technical Publications

16.5 Inspection and Acceptance

17.0 Billing

17.1 Invoicing Instructions

17.2 Payment Information

18.0 List of Appendices and Attachments

Appendix A – Labor Category Descriptions

Appendix B – Historical Matrix

Appendix C - Tasking

Team 1: Contract / Program Management Team

Team 2: Customer Support Team

Team 3: Engineering Support Team

Appendix D - Deliverables

TET – Executive Steering

TET – Logistics

TET – Engineering

Appendix E – Education / Qualifications

Appendix F – Repair Memorandum Process

1.0 General

1.1 Background

The United States Coast Guard (USCG) currently operates a fleet of up to 102 MH-65 helicopters.

The original SA366G1 (H-65) helicopter was manufactured by Aerospatiale between 1980 and

1988. The current manufacturer is Airbus Helicopters (AH) in Marignane, France. AH is represented in the United States by their wholly owned subsidiary Airbus Helicopters Incorporated

(AHI). In 2003, the current version of the MH-65 helicopter was re-powered with the Arriel 2C2-

CG engine and the Main Gearbox was modified to the H155 standard. This variant is known to the

USCG and Airbus Helicopters as the AS366GA. On April 4th, 2019, the USCG and AH signed a

Memorandum of Understanding pledging to operate and support the AS366GA (civilian variant) /

MH-65 fleet through 2039.

1.2 Scope

For the duration of this contract (including option periods if exercised), the Contractor shall provide

Engineering Sustainment and Technical Support Services for the Short-Range Recovery (SRR)

Division at the Aviation Logistics Center (ALC) in Elizabeth City, NC to support the MH-65 aircraft fleet. Support services under this contract shall include but are not limited to Program

Management, Logistics and Supply Chain Management, Technical Support, Maintenance, Repair and Overhaul (MRO) support, generation and approval of repair memorandums, training and audits, and on-site representation.

1.2.1 Management of these efforts will be led by Technical Evaluation Teams (TETs) to ensure the readiness of the MH-65 fleet, to reduce the overall lifecycle cost, to enhance fleet safety, to improve sustainment and logistics support, to identify training and safety improvement opportunities, and to allow for the exchange of information between the members of the various

TETs. These services may be performed at USCG facilities, Original Equipment Manufacturer

(OEM) facilities, and other locations, as necessary. Services are to include but are not limited to troubleshooting, training, damage evaluation, salvage operations, and technical or logistical support as required by the Contracting Officer's Representative (COR).

1.3 OEM Support

For the purposes of this SOW, AHI and AH will be referred to as the OEM Team. Each component of this team will be specified throughout this SOW. The AHI team located in Grand Prairie, Texas will be considered the front line points of contact. The AH team located in Marignane, France will be considered the second tier points of contact. While primary communications from the USCG will generally flow through AHI, there will be times that the USCG will reach out to AH for information.

1.3.1 The OEM Team will provide Program Management services along with technical, engineering and logistics expertise necessary to support the SRR Product Line, the ALC repair shops, and the field units in their effort to maintain the airframe structure, systems, and components of the USCG's MH-65 fleet in an airworthy condition. These services may be performed at USCG facilities, OEM facilities to include but not limited to Grand Prairie, Texas and Marignane, France, and other locations, as necessary, to assist with this support of the MH-65 aircraft fleet.

1.4 Additional Support Services

Throughout the duration of the contract, the USCG will continuously monitor its needs to ensure services are adequately provided. In the event that the USCG requires additional professional support services in support of the ALC, SRR, the Contracting Officer (KO) will notify the

Contractor and negotiate the changes.

2.0 Technical Publication Subscription

Subscription shall include annual pricing for up to ten hard copies and electronic access via AH internet system. Subscription shall include one normal revision per year and two additional rush revisions if required.

2.1 Maintenance Documents

The following documents shall be included in the subscription. The list shall include but is not limited to the following documents:

MFI Troubleshooting Manual

MET Manual

MDF Description Manual

MRR Repair Manual

PRE Maintenance Program

SB Service Bulletins (SB)

Alert Service Bulletins (ASB)

Emergency Alert Service Bulletins

(EASB)

Information Notices (IN)

Letters to Repair Stations (LR) eMRV Subscription

MRV (Dauphin / Panther / 365 565

155)

MRVB

MRVC

366 GA MRV

2.2 Industry / Maintenance Documents

Industry documents consist of any OEM specifications for the components set forth in the schedule.

2.3 Availability of Documents

The Contractor must have access to all applicable documents and obtain current editions of all applicable documents for the entire life of the contract and provide access to the USCG. The

USCG does not own nor can it provide the technical documents specified herein.

2.4 Order of Precedence

In the event of conflicts between OEM specifications and procedures and USCG specifications and procedures, the order of precedence is as follows:

1. USCG specifications and procedures

2. OEM specifications and procedures

2.4.1 The Contractor shall notify the USCG when differences between USCG specifications and

OEM specifications exist. The USCG will review the differences and either correct the issue or inform the Contractor that the differences will remain. The Contractor will not assume any responsibility for the application of USCG specifications and procedures that do not meet the OEM minimum maintenance requirement.

3.0 Continuous Improvement Programs (CIP)

3.1 CIP Scope

The USCG and the OEM Team will work together to develop a list of potential opportunities for improvement. Possible improvements include but are not limited to modifications and upgrades, prototypes, Unscheduled Maintenance Effort Index (UMEI), technical and obsolescence studies, and engineering investigations. This list will become a living document for historical purposes showing potential opportunities, actionable tasks to pursue these opportunities, and the current status. These opportunities may be reviewed as leadership changes or other constraints allow pursuit of the opportunity.

3.1.1 This list should be discussed, reviewed and updated during the Program Management

Reviews (PMR) as a minimum.

In order to fund preliminary studies relating to these improvement opportunities, USCG will fund studies as stand-alone task orders, and may request firm, fixed-price proposal(s) from the OEM

Team in accordance with CLIN 7 and its respective option periods.

3.2 Request for Proposal

The USCG will provide written notification to the Contractor when there is a need for modifications and upgrades, prototypes, UMEI, and technical and obsolescence studies. The Contractor shall provide a proposal within the amount of time requested by the KO and/or Contract Specialist (CS). The proposal shall contain an overall firm fixed price and include a detailed pricing breakdown as follows:

A list of required parts and associated prices based on the parts catalog

The number of labor hours in accordance with CLIN 7 and its receptive option periods

Travel as applicable which should include a travel estimate

3.3 Rough Order of Magnitude (ROM)

The USCG will provide a SOW for review and request a ROM to AHI. AHI will respond within five working days of request unless otherwise specified. Extensions will be granted on a case by case basis.

The ROM shall contain a list of required parts and associated prices based on the parts catalog, the number of labor hours required in accordance with CLIN 7 and receptive option periods.

The USCG request will include a significant level of programmatic, technical, and logistical details which will allow the OEM team to provide a thorough draft for the review by the USCG.

Once this information is received by the OEM Team, the response process described above will commence.

3.4 CIP Billing

AHI shall provide an invoice to alc-fiscal@uscg.mil and the Contract Specialist for the firm fixed price total. The invoice shall not break down the cost identified in Section 3.3. This total shall reflect the unit price and total identified on the task order.

3.5 Modifications/Upgrades

The MH-65 Modification/ Upgrade projects shall be intended to develop and evaluate potential modifications

/ upgrades to extend the MH-65's service life. Potential opportunities will include projects to improve the performance, the safety, and the supportability of the MH-65 fleet.

3.6 Prototype

Prototype and production quantities of items designed/developed/modified under this contract may also be purchased via this contract. Prices for prototype/production items will be negotiated prior to issuance of the task order. Acceptance procedures and any other special instructions will be addressed on each individual task order.

mailto:alc-fiscal@uscg.mil

3.7 Unscheduled Maintenance Effort Index

The OEM Team shall propose component modifications or adjustments to the maintenance, inspection or overhaul of the airframe or any components. Recommendations in this area shall focus on reducing the effort by USCG maintenance personnel in the field with a goal of optimizing maintenance labor hours per flight hour, and analyses of material & maintenance cost drivers and recommendations to lower life cycle costs.

3.8 Technical & Obsolescence Studies

The Contractor shall be responsible for monitoring and maintaining part obsolescence in order to maintain operational availability of the aircraft fleet throughout the ten (10) year period of performance.

3.9 Engineering Investigations Projects

Engineering changes that will financially benefit the Contractor in the long term shall be evaluated for a cost reduction to the Government when providing a cost proposal.

4.0 Training/Audits

4.1 DCR-MRO Training Requirement (3 weeks/yr, 6 students/week)

The OEM team will provide qualified instructors to conduct training on-site at ALC, Elizabeth City per the below schedule outlined in Section 4.2. The intent of this training is to pursue AH Dynamic Component

Repair-Maintenance Repair Overhaul (DCR-MRO) civil industry level standards of performance and certification.

4.2 DCR-MRO Training Schedule

Training Dates

DCR-MRO Initial certification/Refresher

Training 3 weeks/6 quotas per week each option period

Main Gearbox (MGB) Assembly-Disassembly Tentative Schedule:

Base Period: 2 weeks

Option Period 3: 2 Weeks

Option Period 6: 2 Weeks

Option Period 9: 2 Weeks

DCR-MRO Audit Tentative Schedule:

Option Period 3: 1 Week

Option Period 6: 1 Week

Option Period 9: 1 Week

Single Part Repairs Level B/BOV,C/COV Tentative Schedule:

Option Period 1: 2 Weeks

Option Period 4: 2 Weeks

Option Period 7: 2 Weeks

Non-Destructive Inspection (NDI) Tentative Schedule:

Option Period 1: 1 Week

Option Period 4: 1 Week

Option Period 7: 1 Week

Main Rotor Shaft (MRS) / Tail Gearbox (TGB)

Assembly-Disassembly

Tentative Schedule:

Option Period 2: 2 Weeks

Option Period 5: 2 Weeks

Option Period 8: 2 Weeks

Visual Dimensional Inspection (VDI) Tentative Schedule:

Option Period 2: 1 Week

Option Period 5: 1 Week

Option Period 8: 1 Week

Specialized Tool Training (MOB, Pump, Test

Stand)

TBD

4.3 DCR-MRO Deliverables

The OEM Team will coordinate the meeting logistics for the DCR-MRO Audit. The agendas, trip report, and action items will be produced by the OEM Team in MS Word or MS Excel format. The

OEM Team will maintain version control and certify the final minutes in a PDF version of the document. For all DCR-MRO Audits, the following will be provided by the OEM Team:

Agenda - The OEM Team will submit a draft version of the agenda to the USCG for comments and approval two (2) weeks prior to the DCR meeting. The final version of the agenda will be submitted to the USCG two business days prior to the DCR meeting.

Trip Report - The OEM Team will provide a draft trip report within ten (10) business days following the DCR-MRO Audit. The trip report will be vetted through the attendees and their organizations. Once all parties agree with the language of the trip report, they will become a record of the tasking and/or agreements reached during the DCR-MRO certification meeting.

Action Items - The OEM Team will provide a list of any action items generated during the

DCR-MRO meeting. This list will include the items opened during the meeting, the due dates, assigned POC, and any status or comments associated with each item. Once approved by the attendees of the DCR-MRO meetings, the action items will be transferred to the appropriate IPT for completion.

4.4 Main Rotor Head (MRH) Blade Repair Training (1 week/yr, 7 quotas/week)

The OEM team will provide qualified instruction for CG maintenance personnel at OEM approved facilities. The intent of this training is to improve CG fleet knowledge regarding O/I/D level MRH blade repair documentation, techniques, and procedures.

4.5 MRH Blade Repair Training Schedule

Training Dates

MRH Blade Repair Training 1 Class/7 quotas per option period

4.6 Training/Audit Billing

AHI shall provide an invoice to alc-fiscal@uscg.mil and the CS for the firm fixed price total. The invoice shall not break down the cost identified in section. Invoicing for DCR-MRO training shall be made under CLIN X004 and MRH Blade Repair Training shall be made under CLIN X005.

This total shall reflect the unit price and total identified on the task order.

5.0 Technical Evaluation Team (TET)

5.1 TETs

In order to support the USCG mission, the USCG and OEM Team will foster open communications

(via meeting/telecom) to discuss areas within the following TET teams. The USCG shall approve the agenda and tasking for the TETs. The OEM Team shall be responsible for leading and executing the strategy.

TET Tentative

Schedule

USCG

Attendees

OEM Team

Attendees

Deliverable

Leadership /

Strategy

Weekly Basis TBD TBD See Appendix D

Logistics Bi-Weekly TBD TBD See Appendix D

Engineering Monthly TBD TBD See Appendix D

5.2 TET Travel

Although not expected, any travel associated with the TET meetings will funded by the respective organizations. To allow for advanced planning and minimize cost for all organizations, dates for the travel will be coordinated as far in advance as possible (minimum of two weeks in advance).

6.0 Support Coordination

6.1 Program Management Reviews (PMR)

There will be two (2) face-to-face meetings per calendar year, with one (1) occurring in France and one occurring in the United States. These meetings may occur at different locations as determined by the attendees. The OEM Team's attendees will be the leads for all functions designated in Section 3.1.1. Agenda items will be mutually agreed upon by the attendees, however the OEM team will be responsible for leading the PMR, recording minutes, and delivering the Post PMR report within 15 working days.

6.1.1 The OEM Team will coordinate the logistics meetings for the PMRs. The agendas, attendee lists, meeting minutes, and action items will be produced by the OEM Team in Microsoft (MS) Word or MS Excel format. The OEM Team will maintain version control and certify the final minutes in a PDF version of the document.

mailto:alc-fiscal@uscg.mil

6.1.2 For all PMRs, the following will be provided by the OEM Team:

Agenda - The OEM Team will submit a draft version of the agenda to the USCG for comments and approval three (3) weeks prior to the PMR meeting. The final version of the agenda will be submitted to the USCG one (1) week prior to the PMR meeting. The agenda will include the following topics as a minimum:

1. Program management and business development

2. Review of action item lists

3. Engineering (status of projects)

4. Logistics (i.e. supply chain management metrics such as backorders, current status on critical parts, etc.)

5. Obsolescence (status of projects)

6. Continuous improvement updates

Attendees List - The OEM Team will provide a meeting attendee list with the names of all those scheduled to participate in the PMR.

Minutes of Meeting & Action Items (AI) - The OEM Team will provide a draft of meeting minutes within fifteen (15) business days following the meeting. The minutes generated during the PMRs will be vetted through the attendees and their organizations.

Once all parties agree with the language of the minutes, they wil1 become a record of the tasking and/or agreements reached during the PMR.

6.1.3 The OEM Team will provide an updated list showing AI(s) generated and completed during the PMR. This AI list will also show items currently open, the due dates, assigned POC, and any status / comments associated with each item. POCs will serve as the lead for these AI(s) and are expected to meet with other members of the USCG/ OEM team, as required, to generate a coordinated solution to the specific AI(s).

6.2 Program Improvement Plan (PIP)

One (1) face-to-face collaborative workshop will be held each year at a location determined by the attendees. No formal Program Review will be conducted during PIP workshops. The focus of the PIP workshop is to advance program initiatives and answer action items developed during Program Management Reviews. Agenda items will be mutually agreed upon by the attendees, however the OEM team will be responsible for leading the PIP, recording minutes, and delivering the Post PIP report within 15 working days.

6.3 Support Coordination Travel

Travel will be coordinated and funded by respective organizations. To allow for advanced planning and minimize costs for all organizations, dates for the meetings will be coordinated as far in advance as possible (minimum of three weeks in advance).

7.0 Records and Reports

7.1 Subcontracting Plan & Reports

The Contractor shall provide subcontracting reports IAW FAR 52.219-9.

7.2 Staffing Matrix

The Contractor shall provide a staffing matrix. If the Contractor is teaming with a subcontractor, the

Contractor shall be IAW 52.219-3(d)(1), and the staffing matrix shall also include if the employee works for the prime or subcontractor. The Contractor shall inform the Contract Specialist if other subcontractors will be brought to work on the task order.

8.0 Contractor Personnel

8.1 Contractor Hiring/Approval

The Contractor shall maintain records on all personnel hired. These records shall include time sheets, resumes, and training. These records shall be made available to the KO or designee upon request.

8.1.1 The Contractor is responsible for providing personnel under the contract who meet or exceed the minimum qualifications outlined in Appendix E to perform the tasks outlined in

Appendix C of the SOW. Contractor personnel found not to meet qualifications outlined in

Appendix E to perform the tasks outlined in Appendix C of the SOW shall be removed from performing under the contract.

8.1.2 In the event of a personnel change, the Contractor shall submit resumes for replacement of key personnel outlined in Appendix A. The resumes shall be submitted to the Contracting Officer, Contracting Officer Representative, or Contract Specialist in order to verify the replacement candidate meets the required qualifications. The KO will review all resumes and the KO, or

CS/COR on behalf of the KO, will provide notice to the Contractor as to whether or not a resume meets the required qualifications in Appendix E. If a resume does not meet the required qualifications, the Contractor shall provide a replacement resume.

8.2 Removal of Personnel for Misconduct/Non-Performance/Security Reasons

The KO may, at their sole discretion, direct the Contractor to remove any Contractor employee from performance on the contract for any related matters such as misconduct, non-performance or security related reasons. The KO will provide the Contractor with a written explanation to support any direction to remove an employee. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract.

8.3 Replacement of Personnel

The Contractor will be permitted a period not to exceed thirty (30) calendar days to replace key personnel, whether the requirement for removal or replacement of personnel is at the request of the

Government or the Contractor. It is recognized that when replacements, transfers, and reassignments of Contractor personnel are made for the convenience of the Contractor, all costs incurred will be at Contractor’s expense.

8.3.1 Replacements, transfers, and reassignments of Contractor personnel are deemed to be at the convenience of the Contractor when:

Replacement of Contractor personnel is required because of voluntary or involuntary termination of employment with the Contractor.

Contractor personnel are incapacitated due to injury or illness for a period in excess of thirty (30) days, or the death of Contractor personnel.

Replacement or transfer of Contractor personnel is initiated at the request of the

Contractor.

8.3.2 The Contractor is only required to submit resumes for the Key Personnel positions identified in this SOW, however if it is determined that an employee is unable to perform the tasking of the position, the Contractor will be asked to remove the employee. If this occurs within ninety (90) days after receipt of a Common Access Card (CAC), the CS will request to review the resume that was provided at the time the employee started work. If the resume does not clearly show that the employee meets all requirements listed in the SOW, the USCG will request an equitable adjustment of $4,000.00 for the cost to complete background checks/obtain a CAC for the employee. This will be requested as a deduction from the first monthly invoice after the person is requested to be removed.

8.4 Proposal of Contractor Employees Previously Removed

The Contractor shall request approval from the KO, in writing prior to proposing an employee for on-site performance under this contract, any potential Contractor employee that has previously been removed from any Government contract at the direction or request of the Contracting agency. The request shall include an explanation for the previous removal(s), Contractor's plan to mitigate risk of future removal if approved, unique experience/qualifications of proposed employee, and demonstration of benefit to the Government of granting approval.

8.5 On-Site Support

On-site performance shall work a schedule with a start time ranging between 6:00 a.m. (local time)

– 8:45 a.m. (local time) and an ending time of no later than 6:00 p.m. (local time). Occasionally

Contractor employees shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this contract. After-hours contact can be made for Aircraft on the Ground (AOG) or works stop issues.

8.5.1 Any other request for deviation of work hours outside of the normal ALC hours will be approved/denied by the CS and KO and will be submitted in advance through the COR.

8.5.2 The USCG reserves the right to extend and/or alter the required hours of support as required by the changing operational requirements or global, national, or local threats. The Contractor shall support the extended hours when requested by the USCG in order to cover unforeseen issues and situations. The Government reserves the right to require shift work to reflect changing operational requirements.

8.5.3 The Contractor personnel may not exceed thirty (30) days per year of any type of leave (to include vacation, sick, personal, etc). The use of more than ten (10) consecutive days of leave for any reason shall require the prior coordination with the COR. When the Contractor's on-site

Customer Support Manager takes leave, an alternate Point of Contact (POC) shall be provided to coordinate the services provided to the USCG.

8.5.4 The on-site personnel are defined as the Customer Support Manager and Engineering

Technician. The Customer Support Manager shall serve as the backup to the Engineering

Technician during periods of absence. The Engineering Technician shall serve as the backup to the

Customer Support Manager during periods of absence. In the event of overlapping periods of absence the Contractor shall define and make available an alternate POC for technical and logistical support.

8.5.5 Holidays

For on-site personnel, the Contractor shall establish a holiday schedule for personnel performing under this contract that directly coincides with the Government’s schedule. Holiday’s peculiar to the Government shall be considered as holidays for Contractor personnel and are not billable.

Government holidays are: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial

Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas

Day, and/or any other day designated by the President’s Proclamation.

8.5.6 Plant Shutdowns

Planned mandatory plant shutdown days will be determined in advance by the ALC Command and could include the day after Thanksgiving and other days immediately preceding or following other holidays. Unplanned plant shutdown time (for example: inclement weather, etc.) is not billable and will not typically exceed (20) hours per employee per year.

8.5.7 Government Sponsored Functions

Government sponsored functions (to include ALC and USCG sponsored functions) are not deemed to be part of the Contractor’s normal duties (i.e. holiday gatherings, USCG Day, ALC ceremonies, etc.). The USCG will make every effort to give the Contractor employee the option to work in lieu of attending the function. In the event that the Government is unable to continue normal operations or if the Contractor employee attends the Government sponsored function, they shall follow their employer’s procedures for time not at work.

8.5.8 Meetings required for the performance of duties scheduled in the assigned work center on an as required basis are acceptable during the work day.

8.6 Off-Site Personnel

Off-site Contractor personnel shall not be permitted on the USCG ALC complex without approval from the COR and CS. Off-site Contractor personnel who need to obtain visitor approval for purposes directly related to this SOW shall submit a request to the COR and CS at least one (1) week prior to the proposed visit.

The request shall identify the following:

Date and time of the visit/meeting

Purpose of the visit/meeting

The Government officials requested to be in attendance

9.0 Technical Performance Access and Disclosure

9.1 Technical Support Access and Disclosure

Information provided under this Section will not be disclosed outside of the Government without prior written authorization from the party that provided the data. Contractor personnel working for the

Government will be considered part of the Government workforce and provided access to data under nondisclosure agreements. Technical performance disclosure shall be provided until the SRR aircraft is retired from service. The Government will ensure that nondisclosure agreements are signed prior to providing data under this contract.

9.2 Notification

The Contractor shall immediately notify the COR upon identification of any quality issue, failure, or situation that could possibly affect the airworthiness of USCG aircraft. This information shall be provided to the USCG as soon as possible and in no case later than twenty-four (24) hours after occurrence. Any reported quality issue or failure on the same or similar product reported by any operator will be disclosed to the USCG within twenty-four (24) hours of notification.

9.3 Access

USCG personnel shall be provided access to relevant technical performance information developed by

OEMs. Technical performance information includes information pertaining to flight safety, equipment reliability and delivery performance. Inquiries by USCG technical personnel shall be answered as soon as possible and in no case later than twenty-four (24) hours after requested for flight safety issues. Access will be provided to review manufacturer quality assurance and engineering documentation as required to support USCG flight safety investigations.

9.4 Technical Data

The USCG will utilize Contractor-provided data as required to maintain USCG equipment. The Contractor shall provide technical publications, publication updates, amendments and related information. The

Contractor shall provide updated versions of the required publications within ten (10) calendar days after publication of updates. One (1) version shall be provided in hard copy to the COR and one (1) electronic copy using the applicable formats listed in Section 16.5 and shall be shipped to the USCG as specified by the COR.

9.4.1 The following publications are required at a minimum: one (1) set of maintenance manual Level one (1) and two (2), one (1) spare part and tool catalog, one (1) trouble-shooting guide, and all AS366GA service bulletins. Publications may be reproduced and distributed within the USCG only. The USCG shall not delete or in any way obliterate any copyrights, confidential or proprietary designators or labels as may be contained in or on such material. Any additional Contractors requiring review of such publications shall be prohibited from copying or further distributing such publications.

9.5 Data Rights and Confidentiality

The Government shall be provided limited rights as defined in FAR 52.227-14, Alternative II and IV IAW

Section 9.1 of the Statement of Work. The Contractor shall provide technical change orders

(specifications, drawings, etc.) developed to implement the modification. Underlying supporting data is not required except that the Contractor must provide data required by the Government in order to validate system performance and airworthiness.

9.5.1 The USCG may disclose data outside the Government for the following purposes:

Use (except for manufacture) by support service Contractors.

Evaluation by non-Government evaluators.

Use (except for manufacture) by other Contractors participating in the Government’s program of which the specific contract is a part.

Emergency repair or overhaul work.

10.0 Government Furnished Data

10.1 Government System Access

Performance under this contract will not require the Contractor to interface with the USCG AMMIS (or similar system) computer software. The Contractor is required to provide an Internet connection for computer access.

10.2 Financial and Criminal Background Check(s)

On-site personnel shall meet the minimum requirements as documented in Reference K of

COMDTINST M5500.13E Cyber Manual and acquire approval from the USCG command from which they support, acquire approval from the COR, be validated through the Trusted Associate

Sponsorship System (TASS), and enrolled in the Defense Enrollment Eligibility Reporting System

(DEERS).

10.2.1 In order to obtain a Government computer account and Government issued CAC, the

Contractor employee shall have an investigation completed at a National Agency Check with

Inquiries (NACI) level or higher. In addition to a NACI, the following investigations will meet or exceed the USCG’s requirements:

Single Scope Background Investigation (SSBI)

Single Scope Background Investigation – Periodic Reinvestigation (SSBI-PR)Phased

Periodic Reinvestigation (PPR) (equivalent to an SSBI-PR)

Access NACI (ANACI)

National Agency Check with Local Agency and Credit Checks (NACLC)

Periodic Reinvestigation (PRI)

Minimum Background Investigation (MBI)

Limited Background Investigation (LBI)

Background Investigation (BI)

Child Care NACI (CNACI)

10.2.2 If the Contractor employee has had one (1) of the previously mentioned investigations completed with no negative findings, then this shall be verified by the Contractor on company letterhead and emailed to ALC-ContractorBI@uscg.mil with the subject line “Background Check

Verification”. A template for this document is available from the KO. If the Contractor employee does not have a previous investigation that meets the criteria listed above, then the following shall be completed:

10.2.2.1 Send an email to ALC-ContractorBI@uscg.mil with the subject line “Initiate

Background Check”. The body of the email shall contain the following information:

Social Security Number (SSN)

Full Name, First, Middle and Last

Contractor’s Email Address

Contractor’s Job/Position Title

Contractor’s Start Date

Contractor Program Manager Email Address

Date of Birth

City of Birth

County of Birth

State of Birth

Country of Birth

Price Contract Number

Task Order Number

Period of Performance Dates

Company Name

Company Address

Company Phone Number

Contracting Officer’s Name

Contracting Officer’s Phone Number

Contracting Officer Representative (COR) Name

COR Number mailto:ALC-ContractorBI@uscg.mil

10.2.2.2 This information will be used to set up an account for the Contractor employee in the

Office of Personnel Management's (OPM) e-QIP system. E-QIP is an online system used to submit required information for background checks. Once the account has been set up, an email will be sent to the Contractor employee's address, which will contain a link to the e-QIP system. The

Contractor employee will then need to go to this link and follow the prompts to complete an online

SF-85 form. The e-QIP link is available via the internet and can be accessed anywhere a normal website is accessed. Once the Contractor employee has completed the online form, the Contractor employee will release the form and Standards and Security will process the e-QIP package.

10.2.2.3 The Contractor employee shall be fingerprinted at one (1) of the following locations:

Elizabeth City USCG, Building 45. This office will only conduct fingerprints by appointment only on Mondays between 0800-1145 and 1245-1515. The Contractor employee will need to provide their driver's license or a Government issued identification (ID). The fingerprints will be electronically submitted to the USCG

Security Center.

USCG Security Center, 1441 Crossways Blvd. Suite 102, Chesapeake, VA. Fingerprints are conducted Tuesdays and Thursdays, by appointment only and only by the Standards and Security Branch, between 0900 and 1500. The Contractor employee will need to provide an ID as described above. The fingerprints will be electronically submitted to the USCG Security Center. If the Contractor employee has their fingerprints completed here, the Contractor shall let the ISD Standards and Security know via the ALC-

ContractorBI@uscg.mil email address. Once this email is received, an appointment will be made on behalf of the Contractor employee.

Local Sheriff’s Office. The Contractor employee will need to provide an ID as described above and will need to inform the deputy that the fingerprints are being conducted for a

USCG security background check. The Contractor employee will need to request two

(2) copies of their fingerprints which will be provided to them on FD-258 fingerprint cards. These cards shall be submitted to ALC as explained in Section 8.8.7.

10.2.2.4 The following required forms shall be completed:

Form OF-306, Declaration for Federal Employment.

Miscellaneous Information Word document.

10.2.2.5 Once these steps have been completed, the two (2) sheets, OF-306, and the

Miscellaneous Information Word document may be scanned and emailed to ALC-

ContractorBi@uscg.mil with the subject line “Completed Security Package”. These documents cannot be combined into one (1) attachment. They should be scanned and attached as two (2) separate documents. The fingerprint cards cannot be accepted as a scanned document. If the

Contractor employee obtained their fingerprints at the Sheriff’s Office, the fingerprint cards shall be delivered to the Standards and Security Branch in the Information Systems Division (ISD), Building 63, ALC.

10.2.2.6 After the required documents have been received and verified for accuracy, ALC will submit the employee’s security package to the USCG Security Center (SECCEN).

10.2.2.7 At this point, no further action can take place to process the computer account and

CAC until ALC receives a favorable fingerprint report back from the USCG Security Center. The expected wait time is six (6) to eight (8) weeks.

mailto:ALC-ContractorBi@uscg.mil mailto:ALC-ContractorBi@uscg.mil

10.2.2.8 When the USCG receives notification of a favorable fingerprint check, notification will be provided to the Contractor’s Program Manager and the Contractor employee will be requested to report to the Standards and Security Branch in ISD, Building 63, ALC. The Contractor employee will then be required to complete and pass ISS Training and sign the AIS User

Acknowledgement Form. The ISS Training will be made available to the Contractor employee on workstations located in the Standards and Security office area at ALC. For Contractor employees not physically located at ALC, the COR will coordinate with the Standards and Security Branch to determine how to complete the required briefing and ISS training. Once the Contractor employee has successfully completed the ISS training and signed the AIS form, a request will be submitted to the USCG’s Centralized Service Desk in St. Louis, Missouri to request the Contractor employee’s computer account be created. The process shall also be completed before a Government CAC is issued.

PLEASE NOTE: The Contractor employee with not be able to report for work until the members E-QIP package has been received by ISD’s Standards and Security IA team, reviewed for correctness, and submitted to CG Security Center (SECCEN). The only part of the E-QIP process that does not have to be completed prior to member starting are the fingerprints if member is having them taken at CG Base Elizabeth City. Once the member arrives and checks in with the ISD IA team, they will be eligible to receive their ALC badge and CG computer account. The initial computer account is only active for 30 days. Once the

30 days has expired, the member will lose access to their CG computer account. Once the member receives their CAC, the computer account will be re-activated. This is a policy that is mandated from CG Cyber Command and ALC has no control over it.

10.2.2.9 The Contractor employees shall be issued an ALC Identification card as part of the orientation to ALC. The card is to be visibly displayed at all times when performing task order work on-site. The card must be returned to the COR upon employee dismissal or completion or termination of task order.

11.0 Property

11.1 Government Furnished Equipment (GFE) and Information

The assurance of the security of unclassified facilities, IT resources, and sensitive information during the acquisition process and task order performance are essential to the DHS mission. DHS

Management Directive (MD) 11042.1 Safeguarding Sensitive But Unclassified (For Official Use

Only) Information, describes how Contractors must handle sensitive but unclassified information.

DHS MD 140.01 Information Technology Systems Security and the DHS Sensitive Systems

Handbook prescribe policies and procedures on security for IT resources. Contractors shall comply with these policies and procedures, any replacement publications, or any other current or future

DHS policies and procedures covering Contractors specifically for all Task Orders that require access to DHS facilities, IT resources, or sensitive information. Contractors shall not use or redistribute any DHS information processed, stored, or transmitted by the Contractor except as specified in the task order.

11.2 Government Furnished Work Space and GFE

The Government will provide the facility, office space, office furniture, and attendant utilities that house and support the equipment and Contractor personnel. The Government will also provide office copy equipment, consumable supplies, computer workstations, CGOne network services (includes VDI), and shipping services for backup media and Government owned software and hardware. Contractor employees may be furnished with Government property such as cell phones, smart phones, PDAs, and other voice/data devices and computer hardware/software to be used while performing on-call tasking to meet the needs of the Government. Such items are to be returned to the COR within twenty-four (24) hours of the Government's request. (For teleworking Contractors, computer workstations, printers and internet connectivity will not be government furnished and will be the responsibility of the Contractor.)

It is at the Contracting Officer’s discretion to provide any GFR requested by the Contractor that is not listed within this paragraph.

11.3 Reimbursement for Damages

Reimbursement for damages to work spaces or other Government property will be at the cost for the

Government to replace/repair the item at the time of damage. The method of reimbursement will be mutually agreed upon by the parties. Typical methods include reduction of cost from the invoice, a check provided by the Contractor to the ALC Accounting Office, or the replacement of the item by the

Contractor.

11.4 Discrepancy Reports

The Contractor shall immediately report inadequacies or defective Government Furnished Property

(GFP) and equipment on a Discrepancy Report. The Contractor shall notify the COR upon loss, destruction of, or damage to, GFP and equipment provided under this task order. The Contractor shall take all reasonable action to protect GFP and equipment from further damage by separating the damaged and undamaged GFP and equipment, and furnish to the Contracting Officer and the

COR a statement identifying:

The Lost, Destroyed, or Damaged GFP.

The time and origin of the loss, destruction, or damage.

All known items in commingled (mingle, blend) property of which the GFP is a part.

An estimate for the replacement value.

The insurance if any, covering any part of such commingled property.

11.4.1 The Contractor shall provide a report summarizing all Discrepancy Reports for the previous month by the 10th calendar day of each month.

11.5 Contractor Provided Facilities

The Contractor shall provide suitable workspace, adequate furniture, consumables, and reasonable access to telephone and facsimile transmission service to the COR at no charge to the USCG in the event that representatives are stationed at the Contractor’s facilities. The COR will:

Utilize the telephone and facsimile long distance services for bonafide business only.

If damages are sustained that are determined to exceed the limits that exceed normal wear and tear, the Contractor shall submit a report to the Contracting Officer. The Contracting Officer shall determine acceptable replacement costs of the office furniture and/or repair of the work space. The Contracting Officer will provide a delivery order for the agreed upon amount which the Contractor will be able to invoice against.

11.6 Damage to Supplies, Materials, Equipment, and Property

Neither the Government nor the Contractor shall be responsible in any way for damages to the other party’s supplies, materials, equipment or property or to the other party’s or its employees’ personal belongings that are caused by an event or circumstance that is beyond the reasonable control of that party. The term Contractor includes subcontractors.

12.0 Contractor Requirements

12.1 Insurance Requirements

The Contractor shall procure and maintain insurance during the entire period of performance under this task order, in accordance with FAR 52.228-5, entitled “Insurance – Work on a Government

Installation.” The following minimum insurance is required:

a. Worker’s compensation and Employer’s Liability: As required by applicable Federal and State workers’ compensation and occupational disease statutes.

b. General liability: Bodily injury liability insurance coverage written on the comprehensive form of policy of at least $200,000 per person and $500,000 per occurrence.

c. Automobile Liability Insurance: Written on the comprehensive form of policy of at least $200,000 per person for bodily injury and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage.

12.1.1 Prior to commencement of work hereunder, the Contractor shall furnish to the KO a certificate or written statement of the above required insurance. The policies evidencing required insurance shall contain an endorsement to the effect that cancellation or any material change in the policies adversely affecting the interests of the Government shall not be effective until thirty (30) days after written notice has been given and approved by the KO.

12.2 Identification of Contractor Employees

The Contractor shall provide each Contractor employee with an identification card before employee commences work at ALC. Each employee shall have the card in his/her possession at all times while performing task order work at a Government site, including while attending Government meetings and conferences that may take place outside the Government facility. Unless otherwise specified in the task order, each Contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

12.2.1 The Contractor personnel and their Subcontractors must identify themselves as Contractors or Subcontractors during meetings, telephone conversations, in electronic messages or correspondence related to this task order.

12.2.2 The Contractor occupied facilities (on a Government installation) such as offices, separate rooms, or cubicles must be clearly identified with Contractor supplied signs, name plates or other identification, showing that these are work areas for Contractor or Subcontractor personnel.

12.2.3 The Contractor personnel attending meetings, or working in situations where their actions could be construed as official Government acts must identify themselves as Contractors and the name of the individual’s employer.

12.2.4 The Government manager or COR must ensure that the contracted employee displays his or her name and the name of the company while in the work area, and includes the company’s name in his or her email display. When a Government manager wishes to send a Contractor to any type of meeting where classified or sensitive unclassified material may be presented, the COR must provide-in writing or email-verification of the Contractor’s security clearance and/or need to know.

Ultimately, the Government host who holds the classified or sensitive information is responsible for obtaining this information and ensuring that those who will receive the information have the appropriate security clearance and need to know before they admitted the Contractor.

12.2.5 The CAC will also be issued to Contractors through the Trusted Associate Sponsorship

System (TASS) as the official DHS identification card for Contractor personnel. This card will be used to grant access to DHS/DOD installations and buildings. The card shall be returned to the

COR upon employee dismissal or completion or termination of task order.

12.3 Conflict of Interest

The Contractor…