Statement of Work 27JAN25.pdf
PDF 200 KB Posted
- Attached to
- QueKiosk Subscription & Support
- Solicitation number
- F1S3AM4318A001
About this file
This Statement of Work outlines requirements for kiosk management software and hardware support services. The scope includes live help desk support (Mon-Fri, 7am-6pm Central Time), TIPS Kiosk Management Software maintenance, hardware support for both check-in kiosks and status boards, and software subscriptions including TIPS Cloud Bundle, QueueKiosk Software, Web Module, and Text/SMS Module subscriptions.
The contract covers one floor standing queue kiosk (S/N: 801O3672) and one wallmounted status board (DWT2655XP). Key services include 4-hour response time for help desk support, software updates/upgrades as released, component repair/replacement, and on-site hardware maintenance within 12 business hours (9am-5pm Central Time). The period of performance is from February 15, 2025 through February 14, 2029, consisting of a base year plus three option years. Additional services include 2 hours of post-installation professional services and access to a password-protected web portal for system administration, usage reporting, and graphics management.
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Other files
| File | Type | Posted |
|---|---|---|
| Kiosk Solicitation.pdf |
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Text version
Statement of Work
Description Qty Unit Core Support
Live Help Desk Support (Mon-Fri, 7am-6pm) 1 Each TIPS Kiosk Management Software Maintenance 1 Each
Kiosk Hardware Support Component Repair/Replacement 1 Each On-Site Maintenance Support for Kiosk (CONUS) 1 Each
Status Board Hardware Support Component Repair/Replacement 1 Each
Software Subscriptions (Software as a Service) TIPS Cloud™ Bundle (Kiosk Administration Portal) 1 Each QueueKiosk Software QueueKiosk™ Software Subscription, 1st Queue 1 Each QueueKiosk™ Web Module Subscription, 1st Queue 1 Each QueueKiosk™ Text/SMS Module Subscription 1 Each
Additional Support Post-Installation Professional Services 2 Hours
Device Type & Location Device S/N
Check-In Kiosks Floor Standing Queue Kiosk 801O3672
Status Boards Wallmounted Status Board, DWT2655XP
Live Help Desk Support for Kiosk Software During the warranty or support service period, unlimited help desk support is provided, Monday-Friday (excluding major holidays), 7am-6pm U.S. Central Time. Weekend or extended service coverage can be provided upon request.
Contractor representatives will respond to faxes, emails, or voice messages as soon as possible after receipt, but no later than within four (4) business hours. The contractor team will proactively determine whether any problem resolution should be applied to other kiosks.
Software Assurance/Maintenance Software assurance/maintenance is provided for all TIPS software during the covered warranty, maintenance and/or subscription periods. Software updates/upgrades are provided as they are released.
Subscription to TIPS Cloud - Kiosk Administration Portal Password-protected web-based account where authorized administrators can submit problem notices, view system status, upload new attract loop graphics savers, manage authorized URLs, and view/print usage data.
• System Status Data Processing & Reporting
• Usage Data Processing & Reporting
• Attract Loop Graphics Management
• Authorized URL Editor
HARDWARE SUPPORT
Component Repair/Replacement
Includes services to repair or replace any/all kiosk components during the warranty/maintenance period.
On-Site Hardware Maintenance Support On-site response by the contractor technician will be provided within 12 business hours, 9 a.m. to 5 p.m. Central Time, Monday through Friday, excluding major holidays.
Period of Service BASE PERIOD (Year 1 Maintenance) with 3 Option Years possible Period of Performance: 02/15/2025 through 02/14/29 (estimated dates)
File details come from the government source that posted it. Updated .