Statement of Work - 05-09-2023.pdf

Statement of Work

1. Service Contract for API-4000 Q-Trap mass spectrometer, Serial number: U01460403. Contract Period of Performance is one year from date of award with four one-year options, if exercised by the government.

2. One-year Service Contract for Tempo (Eksigent) 2D Nano HPLC System with Auto Sampler, Serial number: 06-01-05221. Contract Period of Performance is one year from date of award with four one-year options, if exercised by the government.

Annual service contract that provides:

a. The instrument is working and has been routinely serviced, so a vendor must accept the instruments as is and not require a service fee to assess it nor exercise an option to exclude any prior conditions from service.

b. Employees of the Service Contract provider must do the work. The work must not be subcontracted to employees of another business without the approval of the customer.

c. All parts (all parts of mass spectrometers and all non-consumable parts of HPLC) and labor included at no extra cost.

d. 2 PMs/year for Qtrap and one PM/year for autosampler/nanoLC per manufacturer PM recommendations.

e. Additional instrument cleaning as needed.

f. Response time of 2 hour or less to trouble calls.

g. A service engineer should arrive onsite within 24 hours of a service call that cannot be resolved over the phone.

h. Technical phone support.

i. Application support.

j. Free installation for any consumable parts provided by the customer.

k. Anything outside these services listed above shall not be performed unless there is

Contracting Officer approval, or a negotiated contract modification is done.

Service address:

800 Buchanan Street Albany, CA 94710