Statement of Objectives (SOO)_DSCU Wright Patterson Support Service.pdf

WPSS SOO

3/8/2025

Statement of Objectives

Defense Security Cooperation University (DSCU) Wright Patterson Support Services

Table of Contents

Task 1: DSCU Registrar – Student Support Service

Coordination and Needs Assessment

Training Prioritization and Access

Guidance and Advising

Team Collaboration and Support

Comprehensive Student Services

Data Management and Accuracy

Task 2: Computer Support

Commercial SaaS Solutions

Enterprise/Business Applications

Office and Classroom Environments

Key Support Team Requirements

Teamwork and Collaboration

Technical Proficiency

Security Compliance

Proactive Monitoring and Troubleshooting

Classroom Technology Expertise

Effective Communication

Customer Service Orientation

Independent Operation

DoD 8140 Compliance

Task 3: Facilities Manager

Facilities Management

Classroom and Supply Management

Physical Requirements and Safety

Classroom Technology Support

Transportation

Task 4: DSCU Visual Information Specialist:

Visual Content Creation

Video Production and Editing

Presentation Design and Support:

Visual Information Management:

DoD Compliance and Expertise:

Preferred Qualifications:

Task 5: Technical and Programming Support

On-Site Development

Programming Languages and Tools

Programming and Maintenance Services:

Application Integration and Enhancement:

Testing and Implementation

Consultation and Advice:

Systems Analysis and Documentation:

Task 6: Defense Security Assistance Management System (DSAMS) IM&T:

User Support and Assistance:

Training Development and Delivery

System Improvement and User Acceptance:

DSAMS Release Support and Knowledge Transfer:

Task 7: Learning Management Systems Technical Assistant and Systems Engineering:

• Learning Management System (LMS)

• Student Information System (SIS)

• Enterprise/Business Applications Systems Engineering

Key Traits and Skillsets of Support Team(s):

Collaboration

Technical Expertise

Customer Service Orientation

Attention to Detail

Problem-Solving Abilities

Communication Skills

Task 8: DSCU Media and Graphics:

Visual Content Creation and Design

Photography and Visual Content Management:

Technical Expertise and Software Proficiency:

Accessibility and Compliance:

Collaboration and Communication

Deliverables

Task 9: Human Resource Classifier:

Strategic Advisory Role

Classification Expertise and Compliance

Position Management and Organizational Effectiveness:

Classification Appeals and Guidance Development

HR Specialist Responsibilities

Communication and Stakeholder Engagement

Task 10: Executive Assistant: The objective is to

Calendar and Schedule Management

Communication and Liaison

Administrative Support and Document Preparation:

Travel Management:

Records and Information Management:

Additional Responsibilities:

Required Skills and Qualifications

Task 11: Chief of Staff Support

Policy and Procedure Management:

Facilities and Onboarding:

Information Management:

Executive Support:

Task 12: Web and Systems Engineering:

Support services are required for the following three core areas

• M365 Application Development

• Commercial SaaS Solutions

• Enterprise/Business Applications

Design and Development Expertise

Microsoft Technology Stack Proficiency

Testing and Quality Assurance

Collaboration and Communication

Security and Compliance Focus

Maintenance and Documentation

Analytical and Optimization Skills

Commitment to Professional Development

Task 13: Editor-Writer

Editorial and Proofreading Expertise

Publication Coordination and Support

Content Review and Enhancement:

Task 14: Staff Assistant

Operations and Task Management

Task 15: Instructional System Designer

Instructional Design and Development Expertise

Distributed Learning (DL) Expertise

Experience and Qualifications

Task 16: Library Support Services: The objective is to provide

Library Operations and Administration

Customer Service and User Support:

Collection Maintenance and Development:

Outreach and Communication:

Security and Classified Material Handling:

Task 17: Editor: The objective is to

Editorial and Publication Expertise

Publication Coordination and Review:

Strategic Communication and Content Creation:

Information Management:

Statement of Objectives

Specific Tasks

Task 1: DSCU Registrar – Student Support Service: The objective is to optimize the DSCU training experience by effectively coordinating with stakeholders, prioritizing training for the Security Cooperation Workforce, and providing comprehensive student support.

Coordination and Needs Assessment: Collaborate with all DoD constituent organizations (Defense agencies, military departments, military services, and other organizations) to identify and prioritize Security Cooperation (SC) workforce education needs, ensuring alignment of DSCU training programs with existing resources.

Training Prioritization and Access: Prioritize enrollment in DSCU courses for individuals in SC Workforce coded positions identified as requiring training.

• Facilitate developmental and knowledge-enhancing training opportunities for individuals not currently in coded positions, utilizing available resources within legal and policy guidelines.

Guidance and Advising: Provide expert guidance to organizational Points of Contact (POCs) and members of the SC workforce on appropriate DSCU educational courses, considering both organizational and community-wide needs.

Team Collaboration and Support: Contribute to the Registrar's office by aiding with student support functions as required. This is accomplished by assisting other registrar team members when needed, ensuring resident classrooms are prepared and course material are in place, and coordinating with base agencies in support of student needs.

Comprehensive Student Services: Deliver a full range of student services, including front-line customer service support at the designated counter.

Data Management and Accuracy: Maintain accurate and up-to-date student records within DSCU's learning management system, including course enrollment, completion status, and educational levels.

Task 2: Computer Support: The objective is to secure comprehensive IT support services that ensure the reliable operation, maintenance, and security of the organization's technology ecosystem, encompassing commercial Software as a Service (SaaS) solutions, enterprise/business applications, and office and classroom environments.

Commercial SaaS Solutions: Provide comprehensive support for all aspects of commercial SaaS solutions, including implementation, integration, user management, performance monitoring, troubleshooting, and vendor liaison.

Enterprise/Business Applications: Deliver end-to-end support for all enterprise and business applications, including on-premises and cloud-based solutions. This includes system administration, configuration, performance optimization, security hardening, and incident resolution.

Office and Classroom Environments: Ensure the seamless operation of IT infrastructure and services within office and classroom settings. This includes support for workstations, printers, network connectivity, audio-visual equipment, and learning management systems.

Key Support Team Requirements:

The selected support team(s) shall possess the following essential traits and capabilities:

Teamwork and Collaboration: Demonstrated ability to work effectively within a team to design, implement, and support complex IT solutions across various environments.

Technical Proficiency: Extensive knowledge and experience in configuring, installing, and maintaining enterprise applications, servers, network hardware, and SaaS solutions.

Security Compliance: Proven expertise in implementing and maintaining security best practices to ensure compliance with DoD standards, including system hardening, patching, and vulnerability management.

Proactive Monitoring and Troubleshooting: Ability to proactively monitor system health, identify potential issues, and perform root cause analysis to ensure optimal system performance.

Classroom Technology Expertise: Specific experience in operating, troubleshooting, and supporting classroom technology, including both physical and virtual environments.

Effective Communication: Strong communication skills to effectively convey technical information to stakeholders, provide timely updates on system status, and manage user expectations.

Customer Service Orientation: Commitment to providing exceptional customer service by promptly responding to user requests, resolving issues efficiently, and maintaining detailed documentation of all support interactions.

Independent Operation: Ability to work independently with minimal supervision while demonstrating initiative and ownership of assigned tasks.

DoD 8140 Compliance: All support personnel shall possess and maintain DoD 8140 Cyberspace Workforce Qualification (411) Technical Support Specialist Level 2 certification, including relevant industry certifications such as Security+.

Task 3: Facilities Manager: The objective is to ensure the seamless and efficient operation of the Defense Security Cooperation University (DSCU) facilities and the timely provision of logistical support, including equipment maintenance, supply management, and classroom technology support.

Facilities Management:

Oversee and manage all aspects of DSCU facility operations, including HVAC systems and general building maintenance.

Serve as primary liaison with Base Civil Engineering department to coordinate maintenance requests, repairs, and facility-related projects.

Classroom and Supply Management:

Develop and implement efficient procedures, in collaboration with the Supervisory Support Manager, for the management of classroom and faculty supplies and equipment.

Assume direct responsibility for inventory management procedures and practices for all DSCU supplies, excluding printed materials.

Receive and inventory deliveries, maintain accurate stock levels, and fulfill internal supply requests.

Physical Requirements and Safety:

Safely lift and move boxes weighing up to 50 pounds in support of DSCU operational requirements. Contractor shall adhere to all safety protocols, including the use of provided safety belts and equipment.

Assemble furniture items, such as chairs and tables, ensuring adherence to all safety guidelines and utilizing provided safety equipment.

Classroom Technology Support:

Manage and provide support for DSCU's audio-visual and classroom technology needs, including the setup, operation, and troubleshooting of video teleconferencing (VTC) systems.

Ensure classrooms are equipped with necessary technology and are properly configured for scheduled events and classes.

Transportation:

Possess and maintain a valid driver's license to operate Government-provided vehicles (GVT) for the transportation of supplies, equipment, and other authorized purposes.

Task 4: DSCU Visual Information Specialist: The objective is to provide comprehensive visual information support services to the Defense Security Cooperation University (DSCU) by creating compelling visual media, managing digital assets, and ensuring compliance with DoD visual information standards.

Visual Content Creation:

Utilize industry-standard software, primarily Adobe Creative Suite, to design and produce high-quality visual materials, including diagrams, branding assets, publications, illustrations, infographics, animations, and 3D models.

Create engaging photos, videos, and multimedia presentations to effectively communicate messages and information to targeted stakeholders.

Provide expert digital photography and videography services for DSCU events, ensuring professional quality and adherence to brand guidelines.

Video Production and Editing:

Serve as the subject matter expert for video pre-production and post-production, including scriptwriting, storyboarding, shooting, editing, and final output.

Edit and enhance existing video content, applying advanced techniques to optimize visual appeal and message delivery.

Collaborate with DSCU faculty to transform academic materials into engaging video formats, adhering to DoD instructions, 508 compliance standards, and accessibility best practices.

Presentation Design and Support:

Develop visually compelling presentations for executive-level and academic audiences, incorporating appropriate graphics, multimedia elements, and a cohesive visual style.

Research, storyboard, and prepare visual materials that effectively convey complex information in a clear and concise manner.

Visual Information Management:

Establish and maintain a well-organized digital asset management system for all visual media, ensuring accurate file management, version control, and secure archiving.

Stay abreast of emerging technologies and trends in immersive interactive media to explore innovative approaches to visual communication.

DoD Compliance and Expertise:

Demonstrate thorough knowledge and understanding of DoD regulations and instructions pertaining to visual information, specifically DoDI 5040.07.

Capture and edit high-quality photographs and videos of DSCU personnel, events, and facilities for use on official websites, social media platforms, and other communication channels.

Preferred Qualifications:

Completion of the Defense Information School (DINFOS) Visual Information program is highly desirable.

Task 5: Technical and Programming Support: The objective is to provide comprehensive programming, analysis, and support services for DSCU's existing and future applications and databases.

On-Site Development:

Perform all work on-site at DSCU's facility using government-furnished equipment and software.

Programming Languages and Tools:

Unless otherwise directed in writing, utilize the following technologies for program/application development:

• Microsoft SQL Server T-SQL

• Microsoft ASP.Net

• Microsoft VB.net

Employ the following software versions or later for development purposes:

• Visual Studio 2013 (for Web/Windows applications)

• SQL Server Management Studio 2012 (for SQL/Database development)

• Microsoft Business Intelligence Development Studio (BIDS) 2013 (for standalone report development)

System Analysis and Problem Resolution:

• Proactively identify and analyze system problems.

• Perform troubleshooting and resolution of identified issues.

• Prepare comprehensive documentation for reporting purposes as required.

Programming and Maintenance Services:

Provide programming services for the maintenance and bug fixes of:

• Microsoft SQL Server databases used by DSCU applications, including creating/updating DML scripts for data modification and DDL scripts for data definition.

• DSCU web-based and windows-based applications.

• DSCU SSRS (SQL Server Reporting Services) Reports.

Application Integration and Enhancement:

Integrate applications to the maximum extent possible to improve usability and maintain a consistent look and feel across applications.

Testing and Implementation:

Conduct thorough testing, integration, and implementation of DSCU applications.

Consultation and Advice:

Provide expert advice and counsel to DSCU management and IT personnel as needed.

Systems Analysis and Documentation:

Perform systems analysis and generate comprehensive documentation for proposed systems.

Task 6: Defense Security Assistance Management System (DSAMS) IM&T: The objective is to provide comprehensive user instruction, training, and operational support services for the Defense Security Assistance Management System (DSAMS), ensuring effective and efficient utilization of the system by all users.

User Support and Assistance:

• Provide administrative and procedural support to DSCA IM&T in the management of US

Government Security Cooperation programs, primarily at the DSCA IM&T, Mechanicsburg, PA facility.

• Respond to user inquiries and requests for assistance via phone, email, and in-person interactions, addressing an estimated 250 unique requests monthly.

• Utilize screen-sharing or shadowing capabilities to effectively assist users during support sessions.

• Research, respond to, and resolve DSAMS Service Desk events identified as user training issues.

Training Development and Delivery:

• Manage DSAMS user training courses, including curriculum development, execution support (in coordination with DSCU), and instruction delivery.

• Deliver training through various modalities, including virtual sessions, on-site instruction at DSCU locations or other user sites, and self-guided materials where applicable.

• Tailor training content and delivery methods to accommodate varying user skill levels and specific job functions, ranging from basic to advanced users.

• Coordinate with DSCU instructors annually to ensure training materials accurately reflect current DSAMS information.

System Improvement and User Acceptance:

• Conduct work process flow analyses and training content reviews with DSAMS users to identify areas for improvement.

• Assist in conducting user acceptance testing (UAT) of new DSAMS functionalities and releases.

• Identify and report anomalies in system data, performance, and program functions, providing recommendations for improvements.

DSAMS Release Support and Knowledge Transfer:

• Develop and conduct Defense Connect Online (DCO) sessions, or utilize an equivalent platform, to demonstrate new functionalities and changes introduced in scheduled DSAMS releases.

• As availability permits, qualify and instruct in courses where DSAMS elements, codes, and processes are taught, including assisting with course setup and technical checks for students.

Task 7: Learning Management Systems Technical Assistant and Systems Engineering: The objective is to secure comprehensive support services for the organization's critical educational technology systems, ensuring optimal performance, seamless integration, and a positive user experience for students, faculty, and staff.

Support services are required for the following three core areas:

• Learning Management System (LMS): Cornerstone OnDemand (CSOD) expertise is highly desired, including experience in system administration, configuration, integration, and troubleshooting. Experience with Blackboard Learn (SaaS), including virtual classroom integrations, is also highly desirable. Familiarity with other leading LMS platforms such as Canvas, Moodle, or Absorb is beneficial.

• Student Information System (SIS): Expertise in supporting and maintaining the organization's SIS, ensuring data integrity, system reliability, and seamless integration with other relevant systems.

• Enterprise/Business Applications Systems Engineering: Provide technical expertise and support for the organization's enterprise and business applications, ensuring optimal performance, security, and integration within the educational technology ecosystem.

Key Traits and Skillsets of Support Team(s):

The ideal support team(s) will possess the following traits and skillsets:

Collaboration: Demonstrated ability to collaborate effectively within a team environment to design, implement, monitor, and support complex technology systems.

Technical Expertise: Deep technical understanding of LMS and SIS platforms, with hands-on experience in system administration, configuration, integration, troubleshooting, and support.

Customer Service Orientation: Strong commitment to providing exceptional customer service to students, faculty, and staff, including prompt response times, effective communication, and a solutions-oriented approach.

Attention to Detail: Meticulous attention to detail in all aspects of work, ensuring accuracy, completeness, and adherence to established standards.

Problem-Solving Abilities: Proven ability to identify, analyze, and resolve technical issues effectively and efficiently.

Communication Skills: Ability to convey technical information clearly and concisely to both technical and non-technical audiences.

Task 8: DSCU Media and Graphics: The objective is to provide high-quality graphic design, photography, and visual communication services that enhance DSCU's brand identity, effectively communicate its mission and values, and ensure accessibility for all audiences.

Visual Content Creation and Design:

• Prepare impactful media, photography, and graphic products for various communication channels, including print and digital collateral, branding materials, and digital media platforms.

• Design, create, and update a wide range of visual communication materials, including presentations, logos, illustrations, posters, reports, infographics, slick sheets, and one-pagers, ensuring user-friendliness and visual appeal.

• Edit and design the DSCU quarterly newsletter, including content collection, feedback incorporation, and ongoing improvement of its design and layout.

Photography and Visual Content Management:

• Plan, edit, and curate photographs, adhering to OPSEC DoD instructions and optimizing them for websites, social media, and other communication products.

• Occasionally capture photographs as needed, ensuring compliance with all relevant regulations

Technical Expertise and Software Proficiency:

• Demonstrate mastery of Microsoft Office Suite, Microsoft 365 applications, Adobe Creative Cloud (including Photoshop, InDesign, Illustrator), Adobe Captivate, and other relevant design software.

• Provide senior-level recommendations, initiative, and expertise regarding the integration and implementation of graphics, photography, layout, and design elements across various DSCU platforms and products.

Accessibility and Compliance:

• Possess expert knowledge of Section 508 Compliance standards and ensure that all

DSCU public affairs products are fully compliant.

• Ensure all DSCU communication products, including graphics, photographs, and collateral, adhere to DoD Public Affairs instructions and 508 Compliance regulations.

Collaboration and Communication:

• Work effectively in a hybrid environment, being on-site at the NCR office at least one day a week (Tuesday or Thursday) to facilitate close collaboration with the DSCU Public Affairs Specialist.

Deliverables:

A portfolio showcasing relevant graphic design, photography, and Microsoft Office product expertise.

Certificates of completion for training in core software applications.

Task 9: Human Resource Classifier: The objective is provide expert guidance and support for all aspects of position classification and management within DSCU, ensuring alignment with OPM standards, DoD policies, and best practices, while promoting organizational effectiveness and employee development.

Strategic Advisory Role:

• Serve as a trusted advisor to the Workforce Management Lead, DSCU Operations Chief, Chief of Staff, and other managers on all matters related to position classification and management.

Classification Expertise and Compliance:

• Maintain and ensure agency-wide position classification accuracy and consistency by interpreting and applying OPM classification standards, DoD policies, and relevant regulations.

• Review proposed OPM standards and classification guidance, assessing their applicability and impact on DSCU positions. Prepare DSCU's response to changes in DoD position management guidance.

• Advise management on the impact of changes in government and departmental position classification mandates on DSCU positions.

Position Management and Organizational Effectiveness:

• Review existing position descriptions (PDs) and organizational structures to ensure compliance with regulations and best practices.

• Evaluate position management practices within DSCU organizations and provide recommendations to improve organizational structure, work distribution, and employee utilization.

• Advise management on accepted principles of organizational structure, addressing issues such as mixed-grade alignments and optimizing occupational series and grade levels.

Classification Appeals and Guidance Development:

• Provide authoritative advisory services and adjudicate DSCU position classification appeals, collaborating with program officials to determine the impact of decisions.

• Actively participate in developing, evaluating, improving, and implementing DSCU's classification and position management regulations, policies, procedures, and guidance documents.

HR Specialist Responsibilities:

• Develop, analyze, and classify complex individual and agency-wide position descriptions.

• Assess the accuracy and adequacy of classification requests and supporting documentation.

• Determine the correct classification of positions by comparing them to established standards.

• Prepare comprehensive evaluation statements as needed.

Communication and Stakeholder Engagement:

• Effectively communicate classification standards, decisions, the impact of designated duties, and appeal procedures to employees, supervisors, and managers.

Task 10: Executive Assistant: The objective is to provide comprehensive and proactive executive administrative support to DSCU executive leadership, ensuring efficient operations, effective communication, and seamless coordination of all administrative tasks while maintaining strict confidentiality and discretion.

Calendar and Schedule Management:

• Manage complex calendars and schedules for DSCU executive leadership, prioritizing meetings based on executive preferences and responding to scheduling guidance within 12 hours.

• Proactively prepare meeting materials, including read-ahead packets, biographical data on new contacts, and ensuring appropriate participant inclusion.

Communication and Liaison:

• Serve as the primary administrative contact and liaison for DSCU executive leadership, effectively communicating with all university components and external stakeholders.

• Manage incoming correspondence, assessing, reviewing, routing, and monitoring follow-up actions for the front office.

• Maintain awareness of and update university-wide email distribution lists to ensure executive leadership is appropriately included and utilizes accurate lists.

Administrative Support and Document Preparation:

• Provide comprehensive administrative support, including drafting, composing, and editing letters, memoranda, reports, lecture/course materials, and presentations.

• Assure uniform application of administrative policies and procedures, coordinate related responsibilities, and resolve day-to-day operational issues.

• Perform administrative functions such as managing office visitors, maintaining office supplies, and providing logistical support for events, meetings, and trips.

Travel Management:

• Manage travel arrangements for DSCU executive leadership, including complex itineraries, visas/passports, required clearances, and expense reporting via DTS within five days of trip completion.

Records and Information Management:

• Ensure accurate, compliant, and timely records management and document disposition.

• Act as the primary SharePoint content manager for DSCU executive leadership.

Additional Responsibilities:

• Provide research assistance to DSCU executive leadership.

• Manage mail and package pickup/delivery for front office leadership.

• Act as the primary point of contact with IM&T for hardware and software support for executive leadership.

Required Skills and Qualifications:

• Proven proficiency with Microsoft 365 suite, specifically Outlook, Word, Excel, PowerPoint, OneDrive, and SharePoint.

• Exceptional organizational skills, attention to detail, and ability to prioritize tasks effectively.

• Excellent written and verbal communication skills, with the ability to interact professionally with diverse stakeholders.

• Ability to handle sensitive information with discretion and maintain confidentiality.

Task 11: Chief of Staff Support: The objective is to provide comprehensive and proactive administrative and operational support to the Defense Security Cooperation University (DSCU), ensuring efficient daily operations, effective policy management, seamless onboarding processes, and strong support to the Office of the Chief of Staff.

Policy and Procedure Management:

• Support catalog, review, and analyze existing policies and Standard Operating Procedures

(SOPs) across DSCU.

• Develop and maintain a consolidated, uniform repository of policies and SOPs, identifying and addressing any gaps or inconsistencies.

• Ensure consistent application of administrative and operating policies and procedures throughout DSCU.

Facilities and Onboarding:

• Serve as the primary liaison with Facilities Management to support DSCU's expansion project.

• Act as the main point of contact for new hire onboarding in the National Capital Region

(NCR).

Information Management:

• Lead the project to update and improve DSCU's file management and document disposition practices, collaborating effectively with stakeholders.

Executive Support:

• Provide comprehensive support to the DSCU Chief of Staff, including meeting planning, calendar management, and long-range planning.

• Respond to scheduling requests from the Chief of Staff within 12 hours.

• Assist with coordinating travel arrangements for DSCU executive leadership, including itineraries, visas, passports, security clearances, and other administrative requirements.

• Process all travel vouchers (DTS or MyTravel) within five days of travel completion.

• Provide research assistance, document drafting support, and representation at meetings on

• Diligently track the status of assigned tasks and maintain accurate and organized documentation.

• Serve as point of contact with DSCA Security and Facilities Management to address campus-related issues.

Task 12: Web and Systems Engineering: The objective is to secure comprehensive support services for the design, development, implementation, and maintenance of technology solutions across three key areas: M365 applications, commercial SaaS solutions, and enterprise/business applications. These services will ensure secure, efficient, and user-friendly solutions that align with organizational needs and comply with all relevant standards.

Support services are required for the following three core areas:

• M365 Application Development: Expertise in designing, building, implementing, and maintaining custom solutions using the Microsoft 365 suite, with an emphasis on the Power Platform. This includes migrating legacy applications, ensuring seamless integration with existing systems, and adhering to DoD security and compliance standards.

• Commercial SaaS Solutions: Provide support for the organization's commercial SaaS solutions, including implementation, customization, integration, user training, and ongoing maintenance.

• Enterprise/Business Applications: Deliver expertise in supporting and maintaining the organization's enterprise and business applications, ensuring optimal performance, security, and integration within the overall technology ecosystem.

Key Traits and Skillsets of Support Team(s):

The ideal support team(s) will possess the following traits and skills:

Design and Development Expertise: Demonstrated ability to design, develop, and implement custom software, web-based applications, and database systems, with a strong understanding of user-centered design principles.

Microsoft Technology Stack Proficiency: Deep technical expertise in the Microsoft 365 suite, particularly the Power Platform, as well as experience with legacy application migration and integration.

Testing and Quality Assurance: Rigorous approach to testing, quality control, and documentation throughout the software development lifecycle.

Collaboration and Communication: Exceptional communication and stakeholder management skills, including the ability to translate business requirements into technical solutions and work effectively with diverse teams.

Security and Compliance Focus: Strong understanding of and adherence to DoD privacy requirements, USG/DoD standards, and 508 accessibility compliance guidelines.

Maintenance and Documentation: Meticulous attention to detail in maintaining accurate documentation, standard operating procedures (SOPs), and project plans/trackers.

Analytical and Optimization Skills: Proven ability to analyze and optimize website and application performance, including responsive design and SEO implementation.

Commitment to Professional Development: Dedication to continuous learning and staying current with the latest technologies and best practices.

Task 13: Editor-Writer: The objective is to provide comprehensive editorial and publication support services that ensure the accuracy, clarity, consistency, and professional presentation of all DSCU publications, both print and digital.

Editorial and Proofreading Expertise:

• Format and edit a wide range of electronic and hard copy materials, including articles, reports, textbooks, course materials, scripts, and other informational documents, preparing them for online posting or printing.

• Meticulously proofread all text for clarity, comprehension, accuracy, spelling, grammar, and adherence to specified style guidelines.

• Ensure all publications comply with plain language requirements, the DOD Writing Style Guide, Chicago Manual of Style (for shortened notes and bibliographic citations), and other relevant DOD and DSCU style guidelines.

• Verify and correct all hyperlinks within digital documents and course materials, ensuring functionality before and after publication.

Publication Coordination and Support:

• Coordinate final product reviews with relevant faculty and academic leadership.

• Submit finalized materials for online posting or printing, adhering to established procedures.

• Provide proofing, copyediting, typesetting, and administrative support for the DSCU

Press.

• Develop a comprehensive and consistent style guide specifically for DSCU Press publications.

Content Review and Enhancement:

• Proofread course voice-over transcripts to ensure clarity and comprehensibility of spoken content.

• Prepare draft acronym lists for each edited document or course to ensure consistent and accurate usage, minimizing overuse.

• Utilize knowledge of style manuals, desk/library references, and other resources to verify information and locate source documents for submitted manuscripts.

• Coordinate jointly developed writing projects with external organizations, ensuring smooth and effective collaboration.

Task 14: Staff Assistant: The objective is to provide comprehensive administrative and operational support ensuring efficient daily operations, effective task management, and strong support to the component's leadership and staff.

Operations and Task Management:

• Diligently track the status of all lines of effort for the component, maintaining accurate and organized documentation.

• Manage the day-to-day operations of the component as needed, ensuring smooth and efficient workflows.

• Manage the component's group calendar, coordinating schedules and meetings effectively.

Administrative Support and Facilities Management:

• Manage the Campus Reception Area for component functions, providing a welcoming and professional environment.

• Provide complete and thorough guidance to DSCU personnel regarding conference room scheduling and meeting support.

• Perform administrative functions, including managing office visitors, handling supplies, and providing logistical support for events, meetings, and trips.

Information and Travel Management:

• Ensure proper file management and timely document disposition to archives, adhering to all relevant regulations and guidelines.

• Assist in coordinating travel arrangements for the DSCU principal, managing itineraries, visas, passports, security clearances, and other administrative travel requirements.

Leadership Support:

• Provide research assistance, document drafting support, and representation at meetings to DSCU leadership, as requested.

Additional Responsibilities:

• Ensure uniform application of administrative and operating policies and procedures within the component.

• Participate in special projects as assigned.

Task 15: Instructional System Designer: The objective is to provide expert Instructional Systems Design (ISD) services for the design, development, and delivery of high-quality curriculum and course content for both classroom and online learning environments at DSCU.

Instructional Design and Development Expertise:

• Collaborate effectively with subject matter experts (SMEs) to define and analyze learning objectives and desired outcomes.

• Lead course design efforts, applying advanced instructional strategies and incorporating scenario-based or experiential learning activities.

• Utilize rapid-development applications consistent with DSCU practices to design engaging and immersive learning experiences.

• Work seamlessly within a cross-functional team to design and develop adult learning materials in an agile environment, incorporating rapid authoring techniques and multi-media modalities.

• Demonstrate mastery of the ADDIE (Analysis, Design, Development, Implementation, Evaluation) process and other core ISD principles, including learning theories, assessment strategies, and evaluation models.

Distributed Learning (DL) Expertise:

• Perform instructional design and curriculum development tasks specifically for Distributed Learning (DL) training products and services, adhering to the ADDIE model.

• Conduct thorough research, formulate design strategies and milestones, and implement courseware design based on sound educational principles, instructional design technology, and best practices.

• Utilize interactive multimedia development software aligned with DSCU's needs to create engaging and effective DL course materials.

• Provide expert guidance and recommendations on instructional screen design, navigation, interaction, graphic presentation, and audiovisual elements for online learning.

• Ensure all DL materials comply with Section 508 of the Rehabilitation Act of 1973, as amended.

Experience and Qualifications:

• Possess a minimum of four years of experience leading and managing full-spectrum learning design and development projects.

• Demonstrate at least two years of specialized experience in:

• Providing instructional development support for DL in adult classroom settings.

• Offering training development and technical support to commanders, course managers, instructors, and course writers.

• Operating hardware and software in alignment with the ADDIE process for adult learning environments.

• Possess a Bachelor's degree (or higher) from an accredited institution, including or supplemented by at least 24 semester hours relevant to instructional design, educational psychology, learning theory, educational evaluation, instructional product development, or computers in education and training.

• Have demonstrable experience working with the security cooperation community.

Task 16: Library Support Services: The objective is to provide comprehensive support for all aspects of DSCU library operations, ensuring efficient and effective access to resources and services for the Security Cooperation (SC) community while maintaining a secure and organized environment.

Library Operations and Administration:

• Assist the University librarian in managing daily library operations, utilizing a strong understanding of library science principles and best practices in areas such as administration, acquisition, cataloging, and reference services.

• Provide program assistance to the Librarian on all facets of library operations, ensuring smooth and efficient workflows.

Customer Service and User Support:

• Staff the library service desk, providing exceptional face-to-face and electronic customer service to address a wide range of information needs for the SC community.

• Answer ready reference questions and assist library users in accessing both physical and electronic resources effectively.

Collection Maintenance and Development:

• Maintain an attractive and organized physical library space, including regular shelf reading to ensure accurate material placement and appealing displays.

• Circulate library materials efficiently using library technologies, software, and portals.

• Participate in collection development activities by adding relevant content and removing outdated materials from physical and electronic collections.

Outreach and Communication:

• Develop and disseminate clear and informative instructional guides and other materials to promote effective use of library resources and services within the SC community.

Security and Classified Material Handling:

• Maintain a secure library environment, safeguarding classified materials and ensuring access only to authorized individuals with appropriate clearance and need-to-know.

Task 17: Content Specialist: The objective is to provide comprehensive editorial, publication, and strategic communication support to DSCU, attention to detail ensures high-quality and consistent internal and external communication materials for print and digital distribution that adhere to established standards and best practices.

Editorial and Publication Expertise:

• Collaborate with DSCU strategic communication colleagues and DSCU personnel to research, create, and edit a wide range of publications and external communication materials, including newsletters, social media posts, AP Style news articles, academic course amplification, one-pagers, biographies, and other informational documents.

• Format and edit materials according to Associated Press (AP Style), DOD standards, and a specifically developed DSCU Style Guide.

• Meticulously proofread all text for clarity, comprehension, accuracy, spelling, grammar, and adherence to specified style guidelines.

• Edit Strategic Communication teammate’s work for AP Style and established standards.

Publication Coordination and Review:

• Coordinate final product reviews with relevant faculty, academic leadership, and DOPSR

Security and Policy Review.

• With guidance from DSCU Public Affairs Specialist, facilitate the DSCU publication

Security and Policy Review process.

• With guidance from the DSCU Public Affairs Specialist, collect, track, and coordinate

DSCU external speaking and event engagements.

• Submit finalized materials for online posting or printing, adhering to established procedures and approval by the DSCU Public Affairs Specialist.

Strategic Communication and Content Creation:

• Amplify DSCU's missions, programs, initiatives, and publications.

• Assist with the standardization of collateral and communication materials across DSCU to inform and educate general and specialized publics.

• Collaborate with the DSCU Strategic Communication team to create strategic communication materials and event products.

• Provide photography support for SSCS/Dayton Operations Support events.

• Serve as a content creator and writer, producing 3-5 articles for website and DVIDS per month and 1-2 social media posts per week.

• Develop innovative recommendations for the DSCU strategic communication program in collaboration with the Strategic Communication team.

Information Management:

• Create and maintain a comprehensive DSCU Style Guide for consistent branding and messaging.

• Maintain current and historical files (records management) for DSCU social media accounts and edited textbook materials, ensuring accurate electronic file management and archiving practices.