Statement of Need Iridium Satellite.pdf

Statement of Need Iridium Satellite Service

For the purposes of a Request For Information

Background:

National Oceanic and Atmospheric Administration (NOAA) Pacific Marine Environmental Laboratory (PMEL), Atlantic Oceanographic and Meteorological Laboratory (AOML), and Global Ocean Monitoring and Observing Program (GOMO) require Iridium satellite service to receive and send data to ships, buoys, drifters, and other oceanographic equipment. Handheld Iridium phones using Subscriber Identification Model (SIM) cards are used for voice calls when conducting research aboard vessels.

Requirements:

• Global 24x7 Coverage;

• Bi-directional communications;

• Baud rates >=2400bps;

• Mobile Originated and Mobile Terminated Calls;

• Router-Based Unrestricted Digital Internetworking Connectivity Solutions (RUDICS);

• Short-burst data (SBD);

• Voice **Ability to add Iridium Next Services when available

Services

● Data usage monitoring/alerting and billing resource that has >99% availability and reliability.

● Allows users full control over their Iridium assets with a direct connection to the Iridium commercial gateway in Tempe, AZ. Including ability to create sub accounts to address project management, assign billing information, geo-located assets, type, etc. Allow users to download information in Excel, CSV and xml formats or dashboarding ability.

Ability for users to activate and deactivate devices.

Desirable Services:

● Asset plotting and geo-fence alarm setting boundary

● Automated email distribution of position data from SBD devices

● Technical developers workshop and hardware for Iridium Next constellation

● Data usage alerts

● provide 24/7 support; live during business hours; assisted after business hours

● Ability for users to look up device by International Mobile Equipment Identity (IMEI), View usage, and View status (i.e - active, suspended, deactivated)

1.1 IRIDIUM SERVICES

REQUIRED SERVICES PERFORMANCE STANDARDS

Router-based unrestricted digital internetworking connectivity solution

(RUDICS)

Provide Iridium satellite services to receive and send data to ships, buoys, drifters and other oceanographic equipment Global coverage area 24 x 7 x 365 system availability two way communications and file transfers (~ 10 kB files) Continuity of service - SIM cards issued by previous provider must function for a minimum of 96 months after start of new service provider contract.

Ability to provide & activate SIM cards within 48 hours

Data is delivered quickly (within a minute or less of call) and completely (>95%).

Planned service interruptions are minimal and announced in advance.

Unplanned interruptions are documented and forwarded to the user.

User help and problem resolution desk is available 24x7x365.

Resolution of transmission problems should occur quickly (in less than 6 hours) Planned changes to network and protocol changes are communicated by Iridium to prevent data outages.

Updates and opportunities with Iridium Next are communicated and services changes b/c of technical requirements are communicated at least 12 months in advance.

Short Burst Data (SBD) Provide Iridium satellite services to receive and send short burst data to buoys

Provide Iridium satellite services to receive and send short burst data to buoys

Data is delivered quickly (within minutes of call) and completely (>95%). Planned service interruptions are minimal and announced in advance. Unplanned interruptions are documented and forwarded to user. User help desk is available 24x7x365.

Voice Provide Iridium satellite services to receive and send voice calls to ships and field personnel Global coverage area 24 x 7 x 365 system availability two way communications with voice message retention

Planned service interruptions are minimal and announced in advance.

User help and problem resolution desk is available 24x7x365.

Continuity of service - SIM cards issued by previous provider must function for a minimum of 6 months after the start of a new service provider contract.

1.3 Requirements:

All users have the ability to self initiate and self-terminate via an internet password protected GUI, to manage designated Iridium SBD, RUDICS and handset accounts. Features include a status of all designated accounts, last device connection date, accounting codes, etc.

1.4 Total number of devices needed:

Description Total

# of SIM needed for data transmission (annual) 1,800

# of calls per month 2,400

# of minutes per month 12,000

Data transfer per month (MB) 200

# of SIM cards for voice phones 7

# voice minute per month 400

Most devices are not recovered (~90%).