SSN Attachment 2 - Draft PWS Decennial Program Management Support.pdf

U.S. Census Bureau Decennial Census Management Division 2030 Decennial Program Management Draft Performance Work Statement

The purpose of this procurement is to acquire support services with required project and program management-related capabilities to support the Decennial Census Directorate in the execution of project and program management-related activities in support of the development of the 2030 Census. The Contractor shall provide program and project management services to the 2030 Census program areas. The program areas manage their programs and projects via Integrated Project Teams (IPT). The Contractor shall provide qualified personnel who possess the required expertise to support the USCB in the execution of its mission, specifically in the following competencies such as program and project management, budget, cost, Earned Value Measurement, quality and assurance control, risk and issue, information and communication, metrics and performance analytics, change and configuration control, acquisitions and lessons learned in support of the development of the 2030 Census Program.

The services that are required include the execution and documentation of program and project management processes in support of the development of the 2030 Census Program.

Program Management is defined as:

• Applying knowledge, skills, tools, and techniques to program activities with the intention of improving an organization’s performance.

• Planning, leading, organizing, monitoring, integrating, and managing program-related projects to accomplish the program goals.

Project Management is defined as:

• Applying knowledge of the principles, methods, and/or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor progress.

For both Program and Project Management support, the contractor shall:

• Collect lessons learned for the task area supported. These lessons learned shall be documented in a Lessons Learned Report that shall include definition of the scope of the lessons learned, definition of what is out of scope for the exercise, what worked well, what could have been improved, including root cause analysis.

• The contractor shall work with both the contract Government Program Manager and the COR to finalize the scope of a lessons learned endeavor.

The contractor shall provide professional services, through participation in a joint Government/Contractor work environment, in the following task areas listed:

• Overall Program and Project Management

• Budget, cost, and earned value measurement

• Process Quality Assurance Management

• Risk and Issue Management

• Information and Communication management

• Change and Configuration Management

• Acquisition Management Support

• Knowledge Transfer

• Lessons Learned

• Technical Writing (non-IT)

Activities described in the Performance Work Statement are derived from the overall 2030 Census Portfolio, Program and Project Management (PPM) documentation including:

• Risk and Issue Management

• Change Management

• Document Management

• Budget Management

• Governance Management

• Human Capital Management

• Quality Management Plan

• Requirements Management Plan

• 2030 Census Operational Plan Management Plan

• 2030 Census Portfolio Management Plan

SPECIFIC TASKS

OVERALL PROGRAM AND PROJECT MANAGEMENT

The Contractor shall provide professional program and project management support for work supporting the Decennial Directorate. Program and project management tasks include:

• Updating and maintaining 2030 Census Program and/or Project Management Plans and other program and project documentation.

• Supporting the government staff in execution of program and project management processes including risk and issue, change, document, and lessons learned management.

• Producing program and/or project documentation including memorandums, reports, and meeting minutes.

• Updating program and/or project documentation, that aligns with the Census Bureau processes and policies.

• Partnering with the government to coordinate and administer projects and operational areas.

• Recommending program- and project-level strategies, objectives, and milestones.

• Providing recommendations regarding project/programmatic issues.

• Supporting the planning, organizing, and facilitating meetings: to include preparing meeting agendas and minutes; and documenting and tracking associated issues and action items.

• Maintaining standards and processing documentation used for managing and controlling various programs.

• Partnering with the government staff to ensure tasks are monitored and completed within schedule, cost, quality, scope, and technical baselines.

• Facilitating status meetings and program/project review meetings.

• Supporting program and project level testing efforts throughout the 2030 Census Lifecycle.

• Creating and updating Business Process Models (BPM) for the operations.

• Supporting delivery of all required programmatic documentation and ensuring project teams adhere to Decennial Census Program requirements and other Census Bureau policies and guidance.

• Supporting development and maintenance of documentation including Initial Business Proposals, Detailed Business Proposals, Project Charters, Project Management Plans, Lessons Learned and project close out reports for all assigned projects.

• The Contractor shall assist in building and maintaining project server schedules, when required, including weekly project schedule updates and status reporting in accordance with Decennial Census policies

• The Contractor shall assist in providing status for the integrated master schedules for projects and programs in accordance with work breakdown structures (WBSs).

• The Contractor shall provide services in reviewing and providing comments, recommendations and support regarding presentations and supporting documentation.

BUDGET, COST, AND EARNED VALUE MEASUREMENT

The Contractor shall provide budget, cost, and earned value measurement support services, to include:

• Estimating cost, according to industry and Government best practices.

• Formulating budget, including development, documentation, and defense.

• Executing budget execution and allocation to operating unit, control and accountability.

• Supporting the measurement of scope, schedule, and costs, using earned value management techniques for monitoring and measuring program and project performance for the 2030 Census.

PROCESS QUALITY ASSURANCE MANAGEMENT

• Implementing process quality assurance processes and tools.

• Documenting process quality assurance procedures, document quality reviews, process checklists, quality audit procedures, quality reporting, and quality plans.

• Monitoring quality standards against documented control procedures.

RISK AND ISSUE MANAGEMENT

• Assisting assigned teams with risk and issue management, including identifying and assessing risks and issues.

• Documenting and providing status on risks and issues in the risk and issue registers.

• Documenting and providing status on risk mitigation and contingency plans.

• Assisting with risk and issue reports and metrics.

INFORMATION AND COMMUNICATION MANAGEMENT

• Executing communication to internal and external stakeholders of the 2030 Census program area teams.

• Developing program and/or project level status reports for the 2030 Census.

• Communicating program and project plans, statuses, and results to stakeholders.

CHANGE AND CONFIGURATION MANAGEMENT

• Identifying and documenting change requests in the project and/or program baseline.

• Partner with the government teams to define, develop and implement project and program change management processes.

• Partner with government teams to facilitate and manage the change control board processes.

• Ensuring change requests are processed according to documented procedures.

• Manage and direct the change request processes.

ACQUISITION MANAGEMENT SUPPORT

The Contractor shall provide acquisition management support services to include:

• Provide acquisition-related assistance to support post-award activities of Decennial contracts throughout the Decennial Census lifecycle.

KNOWLEDGE TRANSFER

The Contractor shall provide knowledge transfer services, via training, written documentation, oral communication, or any other Census requested method.

The contractor will support the following activities to include:

• Transfer knowledge to the Government as directed by the government.

• Plan for transitioning knowledge from existing contactors to government staff.

LESSONS LEARNED

The Contractor shall coordinate with their staff supporting all areas under this task order to collect Lessons Learned for the Program, Operations and Projects within the 2030 Census directorate. These lessons learned services shall be documented in a Lessons Learned Report that follows the guidance provided.

The Contractor will support the following activities to include:

• Develop lessons learned processes that capture the information documented in the 2030 Census Lessons Learned template.

• Plan, organize, and facilitate lessons learned meetings, to include preparing meeting agendas, meeting minutes, and tracking of associated issues and action items.

• Capture lessons learned discussion findings including what worked well, what could have been improved, as well as root cause analysis.

• Recommend for each operation the approach that should be taken to design, develop, test and run the operation to avoid the negative lessons.

• Produce documentation including memorandums, reports, process documents and meeting minutes.

TECHNICAL WRITING (non-IT)

The Contractor shall write and/or edit business and complex documents, including Decennial Census policies, standard operating procedures, white papers, assessment reports, business cases, status reports, user manuals, briefings and presentations, newsletters, functional descriptions, specifications, guidelines, special reports, training materials, and other project deliverables to meet contract requirements.

[END OF DRAFT PWS]