Janitorial_Services.pdf

Embassy of the United States of America

Riyadh, Saudi Arabia April 23, 2015

Contracting Office Embassy of the United States of America P.O. Box 94309 Riyadh 11693, Saudi Arabia

Dear Prospective Bidders, SUBJECT: Solicitation Number SSA700-15-R-0002 "Janitorial Services for the Embassy of the United States of America, Riyadh, and Consulates General Jeddah and Dhahran, Saudi Arabia"

The Embassy ofthe United States of America invites you to submit a proposal for Janitorial Services for the Embassy of the United States of America, Riyadh, and Consulates General Jeddah and Dhahran, Saudi Arabia.

Your proposal must be submitted in a sealed envelope marked "Proposal Enclosedfor Janitorial Servicesfor the Embassy of the UnitedStates of America, Riyadh, and Consulates General Jeddah and Dhahran, Saudi Arabia" on or before 1700 hours on Tuesday, June 9, 2015.No proposals will be accepted after this time.

In order for a proposal to be considered, you must also complete and submit the following:

1. SF-33;

2. Section B, Pricing Schedule;

3. Section K, Representations and Certifications;

4. Additional information as required in Section L.

Direct any questions regarding this solicitation either by fax: +966-1-488-7939 or by email to RiyadhContracting@state.gov, on or before 1700hours on Tuesday, May 26,2015.

The U.S. Government intends to award a contract to the responsible company submitting an acceptable offer at the lowest price. We intend to award a contract based on initial proposals, without holding discussion, although we may hold discussions with companies in the competitive range if there is a need to do so.

Contracting

Janitorial Services for the Embassy of the United States of America, Riyadh, Saudi Arabia

Solicitation No. SSA700-15-R-0002 Page 1of84

SOLICITATION

DOCUMENT

Embassy of the United States of America Riyadh, Saudi Arabia

Contracting and Procurement Office Janitorial Services

Embassy of the United States of America P.o. Box 94309 Riyadh 11693 Saudi Arabia

Janitorial Services/or the Embassy of the United States 0/America, Riyadh, Saudi Arabia

Solicitation No. SSA700-15-R-0002 Page 20/84

SECTION -A

SOLICITATION, OFFER AND AWARD 11. THISCONTRACTISA RATEDORDER I RATING I

PAGE OF PAGES

UNDERDPAS(15 CFR350) 2 of 84

2. CONTRACT(Proc. Inst. Ident.) 3. SOLICITATIONNO. 4. TYPEOFSOLICITATION 5. DATE ISSUED 6. REQUISITION/PURCHASENO

NO. SSA70015ROO02 _ SEALED BID (IFB) 04/23/2015 PR4021773

x NEGOTIATED (RFP)

7. ISSUEDBY CODE I SA700 8. ADDRESSOFFERTO (If other than item 7)

EMBASSYOFTHEUNITEDSTATESOFAMERICA,RIYADH EMBASSYOFTHEUNITEDSTATESOFAMERICA,RIYADH P.O.BOX94309, AnN: GSO/PROCUREMENT P.O.BOX94309, AnN: GSO/PROCUREMENT

RIYADH 11693SAUDIARABIA RIYADH 11693SAUDIARABIA

Phone: 966-11-488-3800 Fax: 966-11-488-7939 NOTE: In a sealed bid solicitation "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

9. Sealedoffers in original and 3 copies for furnishing the supplies or services in the Schedulewill be received at the place specified, in the depository located in Embassyof the United States of America, Riyadhuntil June 9. 2015 local time 1700.

CAUTION- LATESubmissions,Modifications, and Withdrawals: SeeSection L. Provision No. 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR A. NAME ~ ) B. TELEPHONE (NO COLLECT C. E-MAI LADDRESS

INFORMATION Kevin M. Phillips, Contracting Officer CALLS) 966-11-488-3800 Riyadhcontracting@state.gov

CALL:

11. TABLE OF CONTENTS

(x) SEC. DESCRIPTION I PAGE(S) (x) SEC. I DESCRIPTION I PAGE(S)

PARTI - THESCHEDULE PARTII - CONTRACTCLAUSES

X A SOLICITATION/CONTRACTFORM 2 X I CONTRACTCLAUSES 34-43

X B SUPPLIESORSERVICEAND PRICES/COSTS 3-15 PARTIII - LISTOFDOCUMENTS,EXHIBITS,ANDOTHERAnACH.

X C DESCRIPTION/SPECS/WORKSTATEMENT 16-22 X J LISTOFAnACHMENTS 44-64

X D PACKAGINGAND MARKETING 23 PARTIV - REPRESENTATIONSAND INSTRUCTIONS

X E INSPECTIONANDACCEPTANCE 24-25 X K REPRESENTATIONS,CERTIFICATIONS,AND 65-75

X F DELIVERIESORPERFORMANCE 26-27 OTHERSTATEMENTSOFOFFERORS

X G CONTRACTADMINISTRATION 28 X L INSTRS.,COND.,AND NOTICESTOOFFERORS 76-81

X H SPECIALCONTRACTREQUIREMENTS 29-33 X M EVALUATIONFACTORSFORAWARD 82-84

OFFER (Must be fully completed by offeror) NOTE: ITEM 12 does nOt apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (120 calendar days unless a different period is inserted by the offer) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENTSEE 14 110 CALENDAR DAYS I 20 CALENDAR DAYS 1 30 CALENDAR DAYS 1 CALENDAR DAYS (See section I, Clause No 52.232-8) % % % %

14. ACKNOWLEDGMENT OF AMENDMENTS AMENDMENT NO. DATE AMENDMENT NO. DATE

(The offeror acknowledges receipt of amendments to the solicitation and related documents) Numbered and dated:

15A. NAME CODE I FACILITY 16. NAME AND TITLE OF PERSONAUTHORI2ED

AND ADDRESS TO SIGN OFFER (Type or print)

OF OFFEROR

15B. TELEPHONE NO. (Include area 15C. CHECK IF REMITIANCE ADDRESS [ 115 17. SIGNATURE 18. OFFER DATE code) DIFFERENT FROM ABOVE - ENTERSUCH

ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEM NUMBERED 120. AMOUNT 1 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION: 23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM 10 U.S.c. 2304(c)( ) 41 U.S.c. 2S3(c)( ) (4 copies unless otherwise specified)

24. ADMINISTRATIONBY(If other than Item 7) I 25. PAYMENTWILLBEMADEBY CODE

CODE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

(Signature of Contracting Officer) IMPORTANT - Award will be made on this form, or on the Standard Form 26, or by other authorized official written notice.

NSN7540-01-152-8064

PREVIOUSEDITIONNOTUSABLE

STANDARDFORM33 (REV9-97)

Prescribed by GSA

Solicitation No. SSA700-J5-R-0002 Page 30/84

PART I-THE SCHEDULE

SECTION -B

SUPPLIES OR SERVICES AND PRICES/COSTS

B.l SCOPE OF SERVICES

The Contractor shall provide janitorial services for the Embassy of the United States of America in Riyadh and the Consulates General in Jeddah and Dhahran.

B.2 TYPE OF CONTRACT

This is a fixed price contract with indefinite delivery/indefinite quantity for temporary/additional services.

B.3 TYPES OF SERVICES

(a) Standard Services. The Contractor shall provide standard janitorial services as specified in Section C within the buildings and spaces listed in Exhibit A.

(b) Temporary Additional Services.

The Contractor shall provide TemporaryAdditional Services when requested by the Contracting Officer's Representative (COR) through a written order. Temporary Additional Services delivered shall be in addition to the Standard Services and shall be priced at the unit price shown below. The tasks to be accomplished shall be additional quantities of the same tasks described in Section C.

Because Temporary/Additional Services are based on indefinite delivery/indefinite quantity the minimum and maximum amounts are defined below:

Minimum: The Government shall place orders totaling a minimum of 10personnel hours. This reflects the contract minimum for the base year and option period.

Maximum: The amount of all orders shall not exceed 1600personnel hours. This reflects the contract maximum for the base year and each option period for temporary/additional services.

B.4 PRICING

(a) The Government will pay the Contractor a fixed price per month for Standard Services that have been satisfactorily performed. The Government will also pay the Contractor for TemporaryAdditional Services ordered each month by the Government for satisfactorily completed work.

Solicitation No. SSA700-15-R-0002 Page 4 0/84

(b) The Contractor shall include any premium pay for services required on holidays only in the fixed prices for Standard Services. The Contractor shall include any premium pay for overtime only in the fixed rates for TemporaryAdditional Services.

(c) The Government will also reimburse the Contractor at the purchase price for any materials or equipment requested by the Government and provided by the Contractor for TemporaryAdditional Services.

(d) Temporary Additional Services are defined as services performed outside regular business hours but do not include clean up from major events (such as National Day, performances, etc.), clean up after events held by embassy or consulate staff, personal requests made by embassy or consulate individuals, or any work performed on behalf of the employee association or employee association leased spaces at Embassy or Annex grounds.

(e) The cost of Workers' CompensationWar-Hazard Insurance Overseas (See Section I, FAR 52.228-4) is not reimbursable and shall be included in the Contractor's rates.

(f) The Government will make payment in local currency.

(g) VALUE ADDED TAX. VAT VERSION. The Government will not reimburse the Contractor for VAT under this contract. The Contractor shall not include a line for VAT on Invoices as the U.S. Embassy has a tax exemption certificate with the host government.

B.5 BASE YEAR PRICES

(a) Standard Services. The fixed price for the first year of the contract (starting on the date stated in the Notice to Proceed and continuing for a period of 12months) is:

Solicitation No. SSA700-J5-R-0002 Page 5 0/84

Base Year for Three Locations

Location Riyadh

B.6 Base Year Prices

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuing for a period of 12months):

Price per Month 12Months (x 12) Price Per Year

(b) Temporary Additional Services. The unit fixed price is:

Price per Hour EstimatedNumber of Hours Per Total Not to Exceed Price

Year

(C) Materials or Equipment. The Government will reimburse the Contractor for any materials or equipment that the government orders to be delivered in conjunction with any order for Temporary Additional Services. All reimbursements shall be at the Contractor's out of pocket cost, with no overhead, profit, or other charge added.

Material/EquipmentNot to Exceed Per Year SR4,000.00 Total Not to Exceed Price for Base Year (A + B+ C)

Location Jeddah

B.7 Base Year Prices

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuing for a period of 12months):

Price per Month 12Months (x 12) Price Per Year

(b) TemporaryAdditional Services. The unit fixed price is:

Price per Hour Estimated Number of Hours Per Total Not to Exceed Price

Year

(C) Materials or Equipment. The Government will reimburse the Contractor for any materials or equipment that the government orders to be delivered in conjunction with any order for Temporary Additional Services. All reimbursements shall be at the Contractor's out of pocket cost, with no overhead, profit, or other charge added.

Material/EquipmentNot to Exceed Per Year SR4,000.00 Total Not to Exceed Price for Base Year (A + B+ C)

Janitorial Services/or the Embassy a/the

Solicitation No. SSA700-J5-R-0002 Page 6 0/84

Location Dhahran

B.8 Base Year Prices

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuing for a period of 12 months):

Price per Month 12 Months (x 12) Price Per Year

"(b) Temporary Additional Services. The unit fixed price is:

Price per Hour Estimated Number of Hours Per Total Not to Exceed Price

Year

(C) Materials or Equipment. The Government will reimburse the Contractor for any materials or equipment that the government orders to be delivered in conjunction with any order for Temporary Additional Services. All reimbursements shall be at the Contractor's out of pocket cost, with no overhead, profit, or other charge added.

MateriallEquipment Not to Exceed Per Year SR 4,000.00

Solicitation No. SSA700-15-R-0002 Page 70/84

First Option Year for Three Locations

Location Riyadh

B.9 Option Year I Prices

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuin_g_for a period of 12months):

Price per Month 12Months (x 12) Price Per Year

(b) Temporary Additional Services. The unit fixed price is:

Price per Hour Estimated Number of Hours Per Total Not to Exceed Price

Year

(C) Materials or Equipment. The Government will reimburse the Contractor for any materials or equipment that the government orders to be delivered in conjunction with any order for Temporary Additional Services. All reimbursements shall be at the Contractor's out of pocket cost, with no overhead, profit, or other charge added.

Material/EquipmentNot to Exceed Per Year SR4,000.00 Total Not to Exceed Price for Base Year (A + B+ C)

Location Jeddah

B.IO Option Year 1Prices

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuing for a period of 12months):

Price per Month 12Months (x 12) Price Per Year

(b) Temporary Additional Services. The unit fixed price is:

Price per Hour EstimatedNumber of Hours Per Total Not to Exceed Price

Year

(C) Materials or Equipment. The Governmentwill reimburse the Contractor for any materials or equipment that the government orders to be delivered in conjunction with any order for Temporary Additional Services. All reimbursements shall be at the Contractor's out of pocket cost, with no overhead, profit, or other charg_eadded.

MateriallEquipmentNot to Exceed Per Year SR4,000.00

Solicitation No. SSA700-J5-R-0002 Page 80/84

Location Dhahran

B.ll Option Year 1Prices

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuin_&for a period of 12months):

Price per Month 12Months (x 12) Price Per Year

(b) TemporaryAdditional Services. The unit fixed price is:

Price per Hour Estimated Number of Hours Per Total Not to Exceed Price

Year

(C) Materials or Equipment. The Government will reimburse the Contractor for any materials or equipment that the government orders to be delivered in conjunction with any order for Temporary Additional Services. All reimbursements shall be at the Contractor's out of pocket cost, with no overhead, profit, or other charge added.

Material/EquipmentNot to Exceed Per Year SR 4,000.00

Solicitation No. SSA700-J 5-R-0002 Page 9 0/84

Second Option Year for Three Locations

Location Riyadh

B.12 Option Year 2 Prices

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuing for a period of 12months):

Price per Month 12Months (x 12) Price Per Year i

(b) Temporary Additional Services. The unit fixed price is:

Price per Hour Estimated Number of Hours Per Total Not to Exceed Price

Year

(C) Materials or Equipment. The Government will reimburse the Contractor for any materials or equipment that the government orders to be delivered in conjunction with any order for Temporary Additional Services. All reimbursements shall be at the Contractor's out of pocket cost, with no overhead,_Qrofit,or other charge added.

MateriallEquipmentNot to Exceed Per Year SR4,000.00 Total Not to Exceed Price for Base Year (A + B+ C)

Location Jeddah

B.13 Option Year 2 Prices

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuing for a period of 12months):

Price per Month 12Months (x 12) Price Per Year

(b) Temporary Additional Services. The unit fixed price is:

Price per Hour EstimatedNumber of Hours Per Total Not to Exceed Price

Year

(C) Materials or Equipment. The Government will reimburse the Contractor for any materials or equipment that the government orders to be delivered in conjunction with any order for Temporary Additional Services. All reimbursements shall be at the Contractor's out of pocket cost, with no overhead,_£fofit,or other charge added.

Material/EquipmentNot to Exceed Per Year SR4,000.00

Solicitation No. SSA700-J5-R-0002 Page 10 0/84

Location Dhahran

B.14 Option Year 2 Prices

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuing for a period of 12months):

Price per Month 12Months (x 12) Price Per Year

(b) Temporary Additional Services. The unit fixed price is:

Price per Hour Estimated Number of Hours Per Total Not to Exceed Price

Year

(C) Materials or Equipment. The Government will reimburse the Contractor for any materials or equipment that the government orders to be delivered in conjunction with any order for Temporary Additional Services. All reimbursements shall be at the Contractor's out of pocket cost, with no overhead, profit, or other charge added.

Solicitation No. SSA700-15-R-0002 Page 11 0/84

Third Option Year for Three Locations

Location Riyadh

B.15 Option Year 3 Prices

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuing for a period of 12months):

Price per Month 12Months (x 12) Price Per Year

(b) TemporaryAdditional Services. The unit fixed price is:

Price per Hour EstimatedNumber of Hours Per Total Not to Exceed Price

Year

"(C) Materials or Equipment. The Government will reimburse the Contractor for any materials or equipment that the government orders to be delivered in conjunction with any order for Temporary Additional Services. All reimbursements shall be at the Contractor's out of pocket cost, with no overhead, profit, or other charge added.

Material/EquipmentNot to Exceed Per Year SR4,000.00 Total Not to Exceed Price for Base Year (A + B+ C)

Location Jeddah

B.14 Option Year 3 Prices

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuing for a period of 12months):

Price per Month 12Months (x 12) Price Per Year

(b) Temporary Additional Services. The unit fixed price is:

Price per Hour Estimated Number of Hours Per Total Not to Exceed Price

Year

",ii'

(C) Materials or Equipment. The Governmentwill reimburse the Contractor for any materials or equipment that the government orders to be delivered in conjunction with any order for Temporary Additional Services. All reimbursements shall be at the Contractor's out of pocket cost, with no overhead, profit, or other charge added.

Material/EquipmentNot to Exceed Per Year SR 4,000.00

Solicitation No. SSA700-15-R-0002 Page 12 0/84

Location Dhahran

B.15 Option Year 3 Prices

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuing for a period of 12months):

Price per Month 12Months (x 12) Price Per Year

(b) Temporary Additional Services. The unit fixed price is:

Price per Hour EstimatedNumber of Hours Per Total Not to Exceed Price Year

(C) Materials or Equipment. The Government will reimburse the Contractor for any materials or equipment that the government orders to be delivered in conjunction with any order for Temporary Additional Services. All reimbursements shall be at the Contractor's out of pocket cost, with no overhead, profit, or other char_g_eadded.

MateriallEquipmentNot to Exceed Per Year SR4,OOO.OO

Solicitation No. SSA 700-15-R-0002 Page 13of84

Fourth Option Year for Three Locations

Location Riyadh

B.16 Option Year 4 Prices

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuing for a period of 12months):

Price per Month 12Months (x 12) Price Per Year

(b) Temporary Additional Services. The unit fixed price is:

Price per Hour EstimatedNumber of Hours Per Total Not to Exceed Price

Year

(C) Materials or Equipment. The Government will reimburse the Contractor for any materials or equipment that the government orders to be delivered in conjunction with any order for Temporary Additional Services. All reimbursements shall be at the Contractor's out of pocket cost, with no overhead, profit, or other charge added.

Material/EquipmentNot to Exceed Per Year SR 4,000.00

Total Not to Exceed Price for Base Year (A + B+ C)

Location Jeddah

B.17 Option Year 4 Prices

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuing for a period of 12months):

Price per Month 12Months (x 12) Price Per Year

(b) Temporary Additional Services. The unit fixed price is:

Price per Hour Estimated Number of Hours Per Total Not to Exceed Price

Year

(C) Materials or Equipment. The Government will reimburse the Contractor for any materials or equipment that the government orders to be delivered in conjunction with any order for Temporary Additional Services. All reimbursements shall be at the Contractor's out of pocket cost, with no overhead, profit, or other charge added.

Solicitation No. SSA700-15-R-0002 Page 140/84

Location Dhahran

B.18 Option Year 4 Prices > ,y',<

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuing for a period of 12months):

Price per Month 12Months (x 12) Price Per Year

(b) Temporary Additional Services. The unit fixed price is:

Price per Hour EstimatedNumber of Hours Per Total Not to Exceed Price

Year

(C) Materials or Equipment. The Government will reimburse the Contractor for any materials or equipment that the government orders to be delivered in conjunction with any order for Temporary Additional Services. All reimbursements shall be at the Contractor's out of pocket cost, with no overhead, profit, or other charge added.

Material/EquipmentNot to Exceed Per Year SR 4,000.00

Solicitation No. SSA700-15-R-0002 Page 150/84

B. 19Grand Total of Base Plus All Option Years

Base Year Total Option Year 1 Total Option Year 2 Total Option Year 3 Total Option Year 4 Total

Grand Total of Base Plus All Option Years

Solicitation No. SSA700-J 5-R-0002 Page J6 of84

SECTION - C

DESCRIPTION/SPECIFICATIONS/wORK STATEMENT

C.I Work Requirements.

C.I.I General. The Contractor shall provide services for the Embassy of the United States of America in Riyadh and the Consulates General in Jeddah and Dhahran. The Contractor shall perform janitorial services in all designated spaces including, but not limited to, halls, offices, restrooms, work areas, entrance ways, lobbies, storage areas, elevators and stairways.

The Contractor shall furnish all managerial, administrative, and direct labor personnel necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes.

C.I.2 Personnel. The Contractor shall provide a qualified work force meeting the contract requirements. The workforce shall be able to provide the services identified in Section J, Exhibit A, Locations and Time Frames for Janitorial Services.

C.1.3 General Requirements.

C.1.3.1 Definitions.

"General Instructions" mean those instructions, directives and guidelines that apply to all janitorial personnel.

"Chancery"means the embassy or consulate building.

"CMR" means the official residence of the ambassador in Riyadh.

"EMR" means the official residence of the ambassador in Jeddah.

"Daily"means 6 days per week, on each non-holiday workday.

"DCMR" means the official residence of the Deputy Chief of Mission.

"CGR" means the official residence of the Consul General.

C.I.3.2 The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts to the Contracting Officer's Representative (COR) for review within thirty days after award of the contract. The COR must approve these general instructions before issuance.

C.IA Duties and Responsibilities

Solicitation No. SSA 700-1 5-R-0002 Page 17of84

C.I.4.1 Certain areas specified in Section J, Exhibit A require an escort and can only be entered during scheduled times. The General Instructions shall emphasize security requirements so that security violations do not occur. These areas do not exceed more than 10- 15%of the total square meters covered in section J-2.

C.I.4.2 Contractor shall schedule routine cleaning requirements to ensure that these are done in the order and time frame that are most efficient and have the least impact on normal operations. They are to be performed on a daily basis. The schedule shall be provided to the COR in advance for approval and changed as needed to meet the COR's approval.

C.I.4.3 Contractor shall schedule periodic cleaning requirements so that it causes minimal disruption to the normal operation ofthe facility. The COR shall determine the schedules presented which meet the needs of the individual facility.

C.I.4.4 Temporary Additional Services are services that are defined as Standard Services but are required at times other than the normal workday. The Contractor shall provide these services in addition to the scheduled services specified in paragraph C.2.I. of this contract.

The COR shall order these services as needed. This work shall be performed by trained employees of the Contractor, and shall not be subcontracted. The COR may require the Contractor to provide temporary additional services with 24 hour advance notice.

C.I.4.5 The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, materials, provided and requested under temporary additional services. The Contractor shall also include a copy of the COR's written confirmation for the temporary additional services.

C.I.4.6 The Contractor shall provide Daily, Weekly, and Monthly Schedules for all areas covered for approval and implementation by the COR. In addition, the Contractor shall provide to the COR a daily, weekly, and monthly report that follows the approved schedules identifying actions completed, actions remaining, and justification for any outstanding remaining actions.

C.2 Types of Services

C.2.1 Standard Services shall include the following work:

C.2.1.1 Daily Cleaning Requirements shall consist of:

C.2.I.I.1 Cleaning all floor areas, sweeping, damp mopping of areas and hard floor surfaces such as tile, linoleum, marble floors, staircases and public areas with soap or a mopping detergent. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Chairs, trash receptacles, and easilymoveable items shall be tilted or moved to clean underneath. The frequencymay be higher than once per day when it is rainy or dusty.

When completed, the floor shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water.

Solicitation No. SSA700-15-R-0002 Page 180/84

C.2.1.1.2 Dusting and cleaning all furniture including desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, pictures, maps, telephones, computers and screens, lamps and other common things found in an office environment. All furniture shall be free of dust, dirt, and sticky surfaces and areas.

c.2.1.1.3 Vacuuming and cleaning all rugs and carpets, walk off mats, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. and removal of stains and tacky substances. Walk-off mats must be cleaned twice daily after peak traffic flows.

When completed, the area shall be free of all litter, lint, loose soil and debris. The Contractor shall move any chairs, trash receptacles, and easily moveable items to vacuum underneath, and then replace them in the original position. Vacuuming shall be completed using wide area vacuums with a cylindrical brush that is set so that brushes are in contract with pile surfaces in order to provide adequate agitation. Twin motor machines with independent motors for suction and brushing are preferred. Suction motors must have a minimum 1400-1800watt motor to provide adequate suction. The vacuum shall be ergonomically suitable with spot hoses and brush attachments.

C.2.1.1.4 Thorough cleaning of toilets, bathrooms, mirrors, and shower facilities, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap scum, mold, and smudges. The Contractor shall especially clean behind all bathroom doors and in corners of bathrooms. The Contractor shall replace paper towels, toilet paper, seat covers, baby changing liners and soap in all bathrooms listed in Section 1.2.The Contractor shall check those areas used by personnel visiting the chancery three to six times daily as specified in the schedule provided to the COR to ensure that the facilities are always clean and neat.

C.2.1.1.5 Checking and emptying of all wastepaper baskets if % full or completely full at least once a day, ashtrays and washing or wiping them clean with a damp cloth, replacing plastic wastepaper basket linings and returning items where they were located.

This shall be performed once daily in offices, twice daily in public areas, and 3-4 times daily in bathrooms. The contractor must always use a trash cart with a catch basin or high strength spill proof collection bag for ergonomic purposes and to avoid spills from the collected trash bags when collecting trash.

C.2.1.1.6 Cleaning of glasses, cups, and coffee services in conference facilities and in the Ambassador's or Consul Generals' office area. The Contractor shall clean the items in hot soapy water and rinse, dry and polish them so that a presentable appearance is maintained.

C.2.I.I.7 Removing any dirt, grease, marks, tape, dust, or smudges fromwalls, doors, door frames, glass lights, partitions, elevator cabs and doors, windows and window frames, glass desk protectors, appliances, exposed building equipment, reception booths and partitions daily.

Solicitation No. SSA700-15-R-0002 Page 190/84

C.2.1.1.8 Removing trash to designated area as directed by the COR, and keeping trash area in reasonably clean condition.

C.2.1.1.9 Sweeping debris from walkways and driveways and hose cleaning them during appropriate seasons (taking into consideration environmental restrictions on water if necessary). The COR shall be the determining factor if any service is duplicative of those provided by existing landscaping contractor. The COR will determine who will be the responsible party.

C.2.1.1.10 Check at least once daily and more frequently in high traffic areas the level of drinking water in water cooler water bottles in all locations specified in J-2. Change drinking bottle of all water coolers as needed during these checks or as requested by building occupants.

C.2.1.1.11 Sweeping and washing terraces and balconies to remove all accumulated dirt and debris. Including wiping clean all outdoor furniture with a clean damp cloth. The COR shall be the determining factor if any service is duplicative of those provided by existing landscaping contractor. The COR will determine who will be the responsible party.

C.2.1.2 Periodic Cleaning Requirements shall consist of:

C.2.1.2.1 Polishing all metal surfaces including door and window handles, plaques, etc.

C.2.1.2.2 areas not covered in daily dusting.

Dusting tops of tall furniture, tops of picture frames and

C.2.1.2.3 Spot cleaning baseboards and walls.

C.2.1.2.4 Spot waxing and polishing floors as needed.

C.2.1.2.S Stain removal, Shampooing (small area spot clean; as needed) carpets.

C.2.1.2.6 Dusting and wiping down windowsills and blinds.

C.2.1.2.7 Cleaning shutters as required.

C.2.1.2.9 All free standingwater coolers and bottles should be thoroughly cleaned with bleach every four to six months. (See section J, Exhibit E for procedure and guidance). Consult with the COR for the cleaning process.

Solicitation No. SSA700-15-R-0002 Page 200/84

C.2.1.2.10 The inside and outside of the refrigerators in all areas listed under section J.2 should be cleaned on an as-needed basis as determined by the COR.

C.2.1.2.11 Six times annually as weather conditions require or as determined by the COR, washing the outsides of the windows. When completed the windows shall be free of smudges, lint, or streaks from the surfaces. Contractor shall use water fed extension poles for cleaning high windows.

C.2.1.3 Monthly Cleaning Requirements shall consist of:

C.2.1.3.1 Cleaning major appliances and exposed building equipment inside and out including vacuuming dust from around motor areas.

C.2.1.3.2 Wiping window blinds with a damp cloth to ensure that all smudges are removed.

C.2.1.3.3 Cleaning inside window glass and sash of smudges and accumulated dirt.

C.2.1.3.4 Moving all furniture and vacuuming, polishing or buffing the entire floor under the furniture as appropriate.

C.2.1.4 Quarterly Cleaning Requirements shall consist of:

C.2.1.4.1 Shampooing the entire surface of carpets in the high traffic areas.

C.2.1.4.2 Cleaning and sanitizing the trash holding area.

C.2.1.4.3 Dusting and wiping light fixtures, chandeliers BVAC grills and ceiling fans. When completed, the fixtures shall be free from bugs, dirt, grime, dust, and marks. All such cleaning activities shall be coordinated with the facilities maintenance department prior to work to ensure safety and condition of fixtures.

C.2.1.5 Semi-Annual Cleaning Requirements shall consist of:

C.2.1.S.1 completely reapplying wax coats.

Stripping wax coats, spot checking sealer coats, and

C.2.l.S.2 Shampooing carpets in all areas.

Solicitation No. SSA700-J5-R-0002 Page 210/84

C.2.l.S.3 Cleaning all chandeliers and light fixtures using appropriate methods to restore the original luster to the fixtures. This will include ensuring that all reflective surfaces are individually washed.

C.2.l.SA Cleaning roofs, gutters and down spouts of all collected debris.

C.2.1.6 Annual Cleaning Requirements shall consist of:

C.2.1.6.1 Stripping wax coats and seal coats to the bare floor surface;

cleaning the bare surface, and reapplying a seal coat.

C.3 MANAGEMENT AND SUPERVISION

C.3.1 Contractor Management.

C.3.1.1 Supervision: The Contractor shall designate a project manager who shall be responsible for on-site supervision of the Contractor's workforce at all times. This project manager shall be the focal point for the Contractor and shall be the point of contact with U.S. Government personnel. The project manager shall have sufficient English language skill to be able to communicate with members of the U.S. Government staff in both written and verbal methods. The project manager shall have supervision as his or her sole function.

C.3.l.2 The Contractor shall maintain schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Post. For those items other than routine daily services, the Contractor shall provide the COR with a detailed plan of the personnel to be used and the time frame to perform the service. Schedulesmust be approved by the COR prior to implementation.

C.3.1.3 The Contractor shall be responsible for quality control. The Contractor shall perform inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR. These visits shall be surprise inspections to those working on the contract.

C.3.lA The Contractor shall control overtime through efficient use of the work force. Individual work schedules shall not exceed 40 hours per week to preclude overtime being part of the standard services provided under the contract. Overtime may be necessary under Temporary Additional Services.

C.3.1.S The Contractor will report any maintenance issues or safety issues

Solicitation No. SSA 700-J5-R-0002 Page 22 of84 to the COR. Any emergency situations discovered by the Contractor should be reported immediately to Post one or RSO.

Solicitation No. SSA700-15-R-0002 Page 230/84

SECTION D - PACKAGING AND MARKING

RESERVED

Solicitation No. SSA700-J5-R-0002 Page 24 0/84

SECTION - E

INSPECTION AND ACCEPTANCE

E.l 52.252-2 CLAUSES INCORPORATEDBY REFERENCE (FEB 1998)

This contract incorporates the following clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also the full text of a clause may be accessed electronically at:

http://acquisition.govIfar/index.html or, http://farsite.hill.af.millsearch.htm

These addresses are subject to change. If the Federal Acquisition Regulation (FAR) is not available at the locations indicated above, use the Dept. of State Acquisition Website at http://www.statebuy.state.gov/ to see the links to the FAR. You may also use an Internet "search engine" (e.g., Yahoo, Excite, Alta Vista, etc.) to obtain the latest location of the most current

FAR.

FEDERALACQUISITIONREGULATION (48 CFR CH. 1)

52.246-4 INSPECTION OF SERVICES

FIXED-PRICE

AUG 1996

E.2. Quality Assurance and Surveillance Plan (QASP). This plan is designed to provide an effective surveillance method to promote effective contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor contractor performance, advise the contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to conduct quality assurance to ensure that contract standards are achieved.

Performance Objective ; PWSPara Performance Th~eshoJd rri

Services Performs all janitorial services set forth in C.1 thru C.3 All required services are the Performance of Work Statement (PWS) performed and no more than two

(2) customer complaints are received per month

E.2.1 SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action. Quality assurance may also be monitored by a designated Government Technical Monitor (GTM) who will be designated by written notification

Solicitation No. SSA700-J5-R-0002 Page 25 0/84 from the COR to the contractor. In addition to monitoring that performance is sufficient to meet or exceed the performance threshold the COR and/or GTM will monitor contractor adherence to the contract in its entirety to include adherence to work schedules submitted to the COR and that employees perform work only related to the custodial contract during their scheduled duty hours.

E.2.2 STANDARD. The performance standard is that the Government receives no more than two (2) customer complaints per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause [FAR 52.246-4, Inspection of Services - Fixed Price (AUG 1996)], if any of the services exceed the standard.

E.2.3 PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed, they should immediately contact the

COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

Solicitation No. SSA700-15-R-0002 Page 26 of84

SECTION -F

DELIVERIES OR PERFORMANCE

F.l 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates the following clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at:

http://acquisition.gov/farlindex.html or, http://farsite.hill.af.millsearch.htm

These addresses are subject to change. If the Federal Acquisition Regulation (FAR) is not available at the locations indicated above, use the Dept. of State Acquisition Website at http://www.statebuy.state.gov/to see the links to the FAR. You may also use an Internet "search engine" (e.g., Yahoo, Excite, Alta Vista, etc.) to obtain the latest location of the most current

FAR.

FEDERALACQUISITIONREGULAnON (48 CFR CH. 1)

52.242-15 STOP-WORK ORDER AUG 1989

52.242-17 GOVERNMENT DELAY OF WORK APR 1984

F.2 PERIOD OF PERFORMANCE

The performance period of this contract is from the start date in Notice to Proceed and continuing for 12months, with four (4) one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

F.3 DELIVERY SCHEDULE

The following items shall be delivered under this contract.

Description Quantity Delivery Date Deliver To

C.1.3.2 General Instructions 1 30 days after award COR

C.3.1.2 Schedule and Weekly 1 Report with identified Maintenance or Safety Issues

Weekly COR

C.3.1.3 Furnished Materials 1 List (Equipment and Products)

30 days after award COR

Solicitation No. SSA 700-J5-R-0002 Page 27 of84

C.3 .1.4 Staffing Plan C.3.1.5 Housing Plan

Prior to Award Prior to award

COR

COR

F.4. Notice to Proceed

After contract award and submission of insurance certificates, the Contractor shall be sent a Notice to Proceed. That Notice to Proceed will establish a date (a minimum often (10) days from date of contract award unless the Contractor agrees to an earlier date) on which performance shall start.

Solicitation No. SSA700-J5-R-0002 Page 28 0/84

SECTION - G

CONTRACT ADMINISTRATION DATA

G.I 652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999)

(a) The Contracting Officer may designate in writing one or more Government employees, by name or position title, to take action for the Contracting Officer under this contract. Each designee shall be identified as a Contracting Officer's Representative (COR).

Such designation(s) shall specify the scope and limitations of the authority so delegated;

provided, that the designee shall not change the terms or conditions of the contract, unless the COR is a warranted Contracting Officer and this authority is delegated in the designation.

(b) The CORs for this contract are;

1. Riyadh - Hamid A. Mirza, Facility Engineer II. Jeddah - Anthon Petty, Facility Manager III. Dhahran - Melvin A. Dunagan, Facility Manager

G.I.I Duties

The COR is responsible for inspection and acceptance of services. These duties include review of Contractor invoices, including the supporting documentation required by the contract.

The COR may provide technical advice, substantive guidance, inspections, invoice approval, and other purposes as deemed necessary under the contract.

G.2 SUBMISSION OF INVOICES

The Contractor shall submit original invoice(s) for all three locations to the Contracting Officer's Representatives (CORs) at the following address:

Riyadh (COR) Hamid A. Mirza American Embassy Riyadh, Saudi Arabia

Jeddah (COR) Anthon Petty American Consulate Gen Jeddah, Saudi Arabia

Dhahran (COR) Melvin A. Dunagan American Consulate Gen Dhahran, Saudi Arabia

Solicitation No. SSA700-15-R-0002 Page 29 0/84

SECTION -H

SPECIAL CONTRACT REQUIREMENTS

H.I SECURITY

H.I.1 General. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual. The Government will run background checks on all proposed Contractor employees. The Contractor shall provide the names, biographic data and police clearance on all Contractor personnel in advance, who shall be used on this contract.

H.l.2 Identity Cards. The Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government.

H.2 STANDARDSOF CONDUCT

(a) General. The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance and integrity and shall be responsible for taking such disciplinary action with respect to employees as required. Each Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, and the United States Government. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional cost to the Government.

(b) Uniforms. The Contractor's employees shall wear clean, neat and identifiable uniforms, although not necessarily identical uniforms. All employees shall wear accreditation at all times.

(c) Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities that interfere with normal and efficient Government operations.

(e) Intoxicants and Narcotics. The Contractor shall not allow its employeeswhile on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

(f) Criminal Actions. Contractor employeesmay be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

Solicitation No. SSA700-J5-R-0002 Page 30 0/84

• Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

• Unauthorized use of Government property, theft, vandalism, or immoral conduct;

• Unethical or improper use of official authority or credentials;

• Security violations; or,

• Organizing or participating in gambling in any form.

(g) Key Control. The Contractor shall receive, secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract.

The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR. In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system.

H.3 PERSONNEL HEALTH REQUIREMENTS

All employees shall be in good general health without physical disabilities that would interfere with acceptable performance oftheir duties. All employees shall be free from communicable diseases.

H.4 LAWFULOPERATION, PERMITS, AND INDEMNIFICATION

(a) Bonds. The Government imposes bonding requirement on this contract The Contractor shall provide any official bonds required, pay any fees or costs involved or related to the authorization for the equipping of any employees engaged in providing services specified under this contract if such bonds or payments are legally required by the local government or local practice.

(b) Employee Salary Benefits. The Contractor shall be responsible for payment of all employee wages and benefits required by host country law or agreements with its employees. The Government, its agencies, agents, and employees shall not be part of any legal action or obligation regarding these benefits which may subsequently arise. Where local law requires bonuses, specific minimum wage levels, premium pay for holidays, payments for social security, pensions, sick or health benefits, severance payments, child care or any other benefit, the Contractor is responsible for payments of these costs and must include them in the fixed prices in this contract.

(c) Personal Injury, Property Loss or Damage (Liability). The Contractor assumes absolute responsibility and liability for any and all personal injuries or death and property damage or losses suffered due to negligence of the Contractor's personnel in the performance of this contract. The Contractor's assumption of absolute liability is independent of any insurance policies.

Solicitation No. SSA700-J5-R-0002 Page 310/84

(d) Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

General Liability

(1) Bodily Injury stated in Saudi Arabian Riyal

Per Occurrence Cumulative

SR500,OOO.OO

SR500,OOO.OO

(2) Property Damage stated Saudi Arabian Riyal

Per Occurrence Cumulative

SR500,OOO.OO

SR500,OOO.OO

The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work.