Attachment 1 - Draft PWS.pdf
PDF 60 KB Posted
- Solicitation number
- SS-26-PHX-032
About this file
This is a Draft Performance Work Statement for a Pharmacy Refill Communication and Patient Notification Solution being conducted by the Phoenix Area Indian Health Service for market research purposes only.
The Phoenix Area IHS seeks a commercial solution that automates prescription refill requests and provides patient notification capabilities while integrating with existing IHS Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) systems. The contractor shall provide software, licensing, implementation support if required, maintenance, upgrades, technical support, and user training to support multiple Phoenix Area IHS facilities. Functional requirements include receiving automated prescription refill requests, providing appointment reminders and preventive health notifications, integrating with existing RPMS/EHR environments, supporting multiple facilities, and delivering software maintenance, technical support, and user training and documentation. The desired performance outcomes require the solution to provide reliable automated patient communications, minimize system downtime, support timely software updates and issue resolution, provide secure operation within a healthcare environment, and support future scalability and technology enhancements. The document explicitly notes this is a draft PWS solicited solely for market research purposes, with the Government seeking industry feedback regarding commercial practices, performance standards, licensing models, and recommended revisions. No contract award dates, response dates, pricing terms, or set-asides are specified in this market research document.
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DRAFT PERFORMANCE WORK STATEMENT (PWS)
Pharmacy Refill Communication and Patient Notification Solution
(Draft for Market Research Purposes Only)
1. Background
The Phoenix Area Indian Health Service (IHS) is conducting market research to identify commercial solutions that support automated pharmacy refill requests and patient communications for multiple IHS healthcare facilities. The Government seeks information on commercially available solutions capable of integrating with the IHS Resource and Patient Management System (RPMS) and Electronic Health Record (EHR).
2. Objective
The objective is to obtain a commercial solution that improves patient access to pharmacy services by automating prescription refill requests and providing patient notification capabilities while minimizing administrative workload and maintaining compatibility with the existing healthcare environment.
3. Scope
The Contractor shall provide a commercial solution that includes software, licensing, implementation support (if required), maintenance, upgrades, technical support, and user training.
4. Functional Requirements
The solution should be capable of:
• Receiving automated prescription refill requests.
• Providing appointment reminders and preventive health notifications.
• Integrating with the existing IHS RPMS/EHR environment.
• Supporting multiple Phoenix Area IHS facilities.
• Providing software maintenance and updates.
• Providing technical support.
• Providing user training and documentation.
5. Desired Performance Outcomes
The Contractor should demonstrate how its solution:
• Provides reliable automated patient communications.
• Minimizes system downtime.
• Supports timely software updates and issue resolution.
• Provides secure operation within a healthcare environment.
• Supports future scalability and technology enhancements.
Note: This is a draft PWS provided solely for market research purposes. The Government is seeking industry feedback regarding commercial practices, performance standards, licensing models, and recommended revisions.
File details come from the government source that posted it. Updated .