Draft SOW - Video Delivery and Subscription.docx

INDIAN HEALTH SERVICE

PHOENIX INDIAN MEDICAL CENTER

Statement of Work Background The Phoenix Indian Medical Center (PIMC) is a 1.2 million square foot campus comprised of a hospital tower and numerous outpatient care and support buildings. The campus is located at 4212 North 16th Street, Phoenix, Arizona 85016. The PIMC hospital tower (Building 233) is a five-story, Joint Commission (TJC) accredited, 127-bed hospital employing 1,200 staff that primarily serves a patient population of 150,000 Native Americans in the Phoenix metropolitan area. The hospital tower was built in 1970 and is approximately 163,000 SF.

Objective Implementation of a subscription-based television system that provides unique health education video designed to connect American Indians and Alaska Natives (Al/AN) to critical health education information, local programs, and services available in community settings. In addition, the subscription based television system will encourages viewer engagement with programming that is culturally reflected and community-connected. Contractor will provide content that is uplifting and empowering to reach a broad Al/AN audience with helpful wellness information that can be shared and applied. Finally, the content delivery system will need to allow for sharing timely messaging related to PIMC’s determined health information needs, events, closures, and other community information as deemed necessary.

System Requirements Contractor will provide all the necessary services and supplies to deliver culturally relevant programming to staff, patients, and visitors at Phoenix Indian Medical Center (PIMC). The contractor will provide one-year subscription services to each healthcare facility. Included with one (1) full year subscription is:

· appropriate hardware/software package,

· service package and administrative services, and

· technical difficulties with system issues, and

· all downloads of health education content specific to each healthcare facility.

Support and Maintenance Services The operating configuration will consist of an LCD/LED TV monitor connected to a player unit. The player unit will store and run content or playlists. Updates to the content or playlists will be made through a broadband internet connection.

Contract Awardee Responsibilities & Tasks Contractor will monitor each player unit's operation through remote access to ensure it is operating properly. Each player units will be turned on or off according to designated healthcare facility hours of operation. All content or playlists will be preloaded or sent remotely to each player unit so no tasks are required at each healthcare facility. Contractor will ensure that content delivered meets all federal guidelines for appropriate topics and refrains from any politically charged topics. Contractor will provide support to add, remove, or edit the content as requested by the Contracting Officer Representative or designee.

Warranties Manufacturer's warranties apply to all equipment supplied by Contractor. Should the subscription at each healthcare facility listed above is not extended beyond the 12 months period; the healthcare facility will ship the player unit back to the contractor at the contractor's expense. Healthcare facilities addresses are attached.

Web Requirements Contractor will follow internet security protocols as listed below:

· Contractor will ensure that it is in compliance with applicable Standard Operating Procedures for Information Technology of the Indian Health Service.

· Contractor will ensure that it is running an effective patch management system that will keep critical software up-to-date with the latest patches and versions.

· Contractor will work with points of contact at health care facilities to develop an acceptable schedule for downloading content or playlists to avoid tying up bandwidth. This may include downloading content or playlists after hours, or during "slow" times in the healthcare facilities.

Period of Performance (POP) Performance of the contract(s) shall be a Base year plus four (4) option years.

Minimum Qualifications N/A Preferred Evaluation Method Best Value Preferred method.

Delivery Delivery and installation to all items is required within 150 days after receipt of order or sooner.

Contracting Officer Authority Authority to negotiate changes in the terms, conditions, or amounts cited in this contract is reserved for the Contracting Officer.

Contracting Officer’s Representative (COR) The person identified below is hereby designated as the Contracting Officer's Representative (CO) for this contract.

Michael McSherry, Web Manager Contracting Officer Representative (COR) 4212 North 16th Street Phoenix, Arizona 85016 Telephone No. 602-200-5373

Rev 6/2016

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