SS-26-IHS-1523222-SOW.pdf
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- Solicitation number
- SS-26-IHS-1523222
- Issued by
- Not on record
About this file
This is a Scope of Work document for the Indian Health Service (IHS) describing a telecommunications and network connectivity project for the White Earth Health Center in Ogema, Minnesota.
The Contractor is required to design, furnish, install, provision, test, and activate a dedicated 300 Mbps symmetric Ethernet circuit (300 Mbps download/upload) to support Voice over Internet Protocol (VoIP), wired data, and Wi-Fi services at the Bemidji Area facility. The circuit shall be delivered to the IHS demarcation point and include Ethernet handoff via fiber (preferred) or RJ-45. Key technical requirements include support for standard VoIP protocols (SIP and RTP), VLAN segmentation, Quality of Service (QoS) prioritization for VoIP traffic, compatibility with existing IHS network infrastructure, and support for multiple wireless access points and concurrent users. The Contractor must comply with FISMA, NIST SP 800-53, HHS, and IHS IT security requirements, including secure traffic segmentation and denial-of-service mitigation where available.
The Contractor shall provide Service Level Agreements guaranteeing 99.9% availability, latency ≤ 30 milliseconds, jitter ≤ 5 milliseconds, packet loss ≤ 0.1%, and Mean Time to Repair (MTTR) ≤ 4 hours with 24x7x365 network monitoring and incident response. Deliverables include the fully operational 300 Mbps Ethernet circuit, network configuration documentation, testing and acceptance reports, and SLA documentation. The period of performance is 12 months base with 4 option years. Acceptance occurs upon installation and full operational status, performance meeting or exceeding SLA requirements, and delivery of all required documentation approved by the Government's Contracting Officer's Representative (COR).
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| File | Type | Posted |
|---|---|---|
| IHS-IEE-Representation Form.pdf | ||
| SS-26-IHS-1523222.pdf |
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Text version
Scope of Work
Indian Health Service (IHS)
300 Mbps Ethernet Circuit for VoIP/Data Services Supporting Telecommunications and Wi-Fi
1. Facility Description
This requirement supports telecommunications and network connectivity for the following IHS facility:
• Facility Name: Indian Health Service White Earth Health Center
• Facility Address: 40520 County Highway 34, Ogema, MN 56569
• IHS Area: Bemidji Area
2. Purpose
The purpose of this effort is to provide a dedicated 300 Mbps Ethernet circuit to support Voice over Internet Protocol (VoIP), wired data, and Wi-Fi services at the identified IHS facility.
The solution shall ensure secure, reliable, and high-quality connectivity to support clinical, administrative, and mission-critical healthcare operations.
3. Scope of Work
3.1 Ethernet Circuit Provisioning
The Contractor shall:
• Design, furnish, install, provision, test, and activate a dedicated carrier-grade Ethernet circuit.
• Provide 300 Mbps symmetric bandwidth (300 Mbps download / 300 Mbps upload).
• Deliver service to the IHS demarcation point within the facility.
• Ensure the circuit meets VoIP performance requirements for latency, jitter, and packet loss.
• Provide scalability for future bandwidth upgrades upon Government request.
3.2 Network Integration
The Contractor shall:
• Provide Ethernet handoff via fiber (preferred) or RJ-45, as required by the facility.
• Support VLAN segmentation for VoIP, data, and Wi-Fi traffic.
• Support Quality of Service (QoS) to prioritize VoIP traffic.
• Ensure compatibility with existing IHS routers, switches, firewalls, and wireless access points.
3.3 VoIP and Telecommunications Support
• Support standard VoIP protocols including SIP and RTP.
• Ensure sufficient capacity to support concurrent voice calls without degradation.
• Maintain voice quality suitable for healthcare and administrative communications.
3.4 Wi-Fi and Data Services
• Ensure sufficient throughput to support enterprise Wi-Fi for clinical staff, administrative users, and authorized guests.
• Support multiple wireless access points and concurrent users.
3.5 Security and Compliance
The Contractor shall:
• Comply with FISMA, NIST SP 800-53, HHS, and IHS IT security requirements.
• Support secure traffic segmentation and integration with IHS security controls.
• Protect against unauthorized access and support denial-of-service mitigation where available.
• Ensure all Contractor personnel meet applicable federal security and privacy requirements.
3.6 Testing and Acceptance
The Contractor shall:
• Perform end-to-end testing of the Ethernet circuit, including:
o Throughput (300 Mbps validated) o Latency o Jitter o Packet loss
• Validate VoIP call quality and Wi-Fi performance.
• Provide written test results prior to Government acceptance.
4. Service Level Agreements (SLAs)
The Contractor shall provide SLAs that include, at a minimum:
• Availability: ≥ 99.9%
• Latency: ≤ 30 ms
• Jitter: ≤ 5 ms
• Packet Loss: ≤ 0.1%
• Mean Time to Repair (MTTR): ≤ 4 hours
• 24x7x365 network monitoring and incident response
5. Deliverables
• Fully provisioned and operational 300 Mbps Ethernet circuit
• Network configuration and as-built documentation
• Testing and acceptance reports
• SLA documentation
• Technical support and escalation contacts
6. Period of Performance
The period of performance shall be 12 months base period with 4 option year(s), in accordance with the contract.
7. Contractor Responsibilities
The Contractor shall:
• Provide all labor, materials, equipment, and services necessary to perform this work.
• Coordinate all activities with the IHS Contracting Officer’s Representative (COR).
• Comply with all applicable FAR, HHSAR, and IHS policies.
8. Government Responsibilities
The Government shall:
• Provide site access and coordination support.
• Designate a COR for oversight and acceptance.
9. Acceptance Criteria
The Government will accept the service when:
• The 300 Mbps Ethernet circuit is installed and fully operational.
• Performance meets or exceeds SLA requirements.
• All required documentation has been delivered and approved.
| Scope of Work |
| 1. Facility Description |
| 2. Purpose |
| 3. Scope of Work |
| 3.1 Ethernet Circuit Provisioning |
| 3.2 Network Integration |
| 3.3 VoIP and Telecommunications Support |
| 3.4 Wi-Fi and Data Services |
| 3.5 Security and Compliance |
| 3.6 Testing and Acceptance |
| 4. Service Level Agreements (SLAs) |
| 5. Deliverables |
| 6. Period of Performance |
| 7. Contractor Responsibilities |
| 8. Government Responsibilities |
| 9. Acceptance Criteria |
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