Attachment_1_PWS_SS130118RQ0011.pdf

Attachment 1, Performance Work Statement SS130118RQ0011

PERFORMANCE WORK STATEMENT

TRAINING FOR TRAVEL OFFICIALS

FOR

OFFICE OF FINANCIAL MANAGEMENT

OFFICE OF FINANCIAL REPORTING, POLICY,

INTERNAL CONTROLS, AND TRAVEL (OFRICT)

DEPARTMENT OF COMMERCE ENTERPRISE SERVICES

Table of Contents

1.0 CONTRACT OVERVIEW

2.0 BACKGROUND

3.0 OBJECTIVE

4.0 REQUIREMENT

5.0 PLACE OF PERFORMANCE

6.0 PERIOD OF PERFORMANCE

7.0 HOURS OF OPERATION

8.0 GOVERNMENT FURNISHED RESOURCES

9.0 QUALIFICATIONS

10.0 IDENTIFICATION OF CONTRACTOR EMPLOYEES

11.0 TRAVEL

12.0 CONFLICTS OF INTEREST

13.0 DATA RIGHTS

14.0 APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

15.0 REPORTS AND DELIVERABLES

3 | P a g e

1.0 CONTRACT OVERVIEW

This is a non-personal services Contract. The Government will not exercise any supervision or control over the Contract service providers performing the services herein. Such Contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government as defined in this Performance Work Statement (PWS). The Contractor shall perform to the standards in this Contract.

2.0 BACKGROUND

The Department of Commerce (DOC), Office of Financial Management (OFM), Office of

Financial Reporting, Policy, Internal Controls, and Travel (OFRICT) has previously obtained online training courses in Federal Travel Regulations through the General Services Administration (GSA). The training is no longer available through GSA and as a result OFRICT has a need to contract directly for the required training services.

3.0 OBJECTIVE

This requirement is to provide online training courses accessible for the use of DOC employees. Each employee must be able to complete and be certified in each course as required by his or her duties and responsibilities. The courses described herein must be maintained, fully functional and accessible to each employee at his or her personal discretion during any 24-hour period.

4.0 REQUIREMENT

4.1 The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform this requirement.

4.2 The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall consider the stability and continuity of the workforce are essential.

4.3 The Contractor shall provide and update as required fully functional software and online courses in accordance Appendix A, Online Training Courses. The software shall be installed and maintained by the contractor on the DOC Learning Management System.

4.4 The Contractor shall ensure all online courses meet and are compliant with the requirements of Section 508. Specifically, all Electronic and Information Technology (EIT), as defined at FAR 2.101, supplied under this contract, must conform to the Architectural and Transportation Barriers Compliance Board Electronic and Information Technology Accessibility Standards (36 CFR Part 1194). The Contractor shall have readily available a comprehensive Voluntary Product Accessibility Template (VPAT) of all offered EIT products (software, hardware, supplies and services) that fully comply with Section 508 of the Rehabilitation Act of 1973, per the 1998 Amendments, and the Architectural and Transportation Barriers Compliance Board’s Electronic and Information Technology Accessibility Standards at 36 CFR 1194. The Contractor shall also identify the technical standards applicable to all products

4 | P a g e proposed. Additionally, the Contractor shall clearly indicate where the VPAT with full details of Section 508 compliance can be found (e.g., vendors or other exact web page location). The Contractor shall ensure that the VPAT is easily accessible by typical users beginning at time of award. At time of award, the VPAT provided by the Contractor shall be included as an attachment. The Contractor shall ensure that all EIT products that are less than fully compliant are offered pursuant to extensive market research, which ensures that they are the most compliant products available to satisfy the solicitation’s requirements. If any such EIT product proposed is not fully compliant with all of the standards, the Contractor shall specify each specific standard that is not met; provide a detailed description as to how the EIT product does not comply with the identified standard(s); and shall also indicate the degree of compliance.

Full details demonstrating compliance with Section 508 requirements shall be provided as a separate attachment to the technical proposal. This information will be made a part of any resulting award.

Deliverables: The contractor shall comply with the American Disabilities Act (ADA), provide Section 508 Accessibility Testing and Compliance documentation including related to the following:

• Software applications and operating systems (36 CFR Part 1194.23)

• Web-based internet and intranet information and application (36 CFR Part 1194.22)

• Video and multi-media products (36 CFR Part 1194.24)

The Contractor’s compliance with these requirements will be evaluated according to documentation submitted with the Contractor’s priced quote.

5.0 PLACE OF PERFORMANCE

Contractor support shall be performed at the Department of Commerce (DOC), Herbert

Clark Hoover Building (HCHB), 1401 Constitution Ave., NW, Washington DC 20230-0001. All courses will be online and uploaded to the Commerce Learning Center (CLC) web site so that each employee who requires training can access them on an as-needed basis.

☒ Remote/telework may be authorized by the Task Manager (TM) on a case-by-case basis.

☒ 508 Compliant ☒ IT Checklist compliant

6.0 PERIOD OF PERFORMANCE

The total period of performance with all options exercised is Sixty (66) Months from Date of Award.

Base Period: April 2, 2018 to April 1, 2019 Option Period I: April 2, 2019 to April 1, 2020 Option Period II: April 2, 2020 to April 1, 2021 Option Period III: April 2, 2021 to April 1, 2022 Option Period IV: April 2, 2022 to April 1, 2023 52.217-8 Option: April 2, 2023 to October 1, 2023

5 | P a g e

7.0 HOURS OF OPERATION

Under this Contract, the Contractor is responsible for conducting business, Monday thru

Friday during normal business hours except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

8.0 GOVERNMENT FURNISHED RESOURCES

8.1 The Contractor shall be responsible for safeguarding all government equipment, information and property provided for Contractor use. The Contractor shall not use GFP/E/I for any purposes other than official Government business as performed under this Contract.

At the close of each work period, government facilities, equipment, and materials shall be secured.

8.2 Contractors working on Government sites will be provided standard business equipment including all or some of the following: desk, chair, phone, computer and access to office equipment such as printers, copiers, fax, etc.

8.3 The Commerce Learning Center (CLC) is the hub for training materials where all online courses and training materials shall be uploaded.

9.0 QUALIFICATIONS

The Contractor shall be responsible for and ensure staff are properly trained and hold the appropriate credentials as required for the services being performed.

10.0 IDENTIFICATION OF CONTRACTOR EMPLOYEES

All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

11.0 TRAVEL

Travel ☐ is ☒ is not required under this Contract.

If required, the Contractor shall travel as approved by the designated TM or COR during the performance of this Contract to attend meetings, conferences or conduct other official business covered under this Contract. Authorized travel is reimbursable in accordance with the contract. The Contractor shall ensure adequate funding is available for costs of travel prior to incurring costs.

Local travel to meetings, conferences or other official business covered under this Contract is not reimbursable as a direct charge.

6 | P a g e

12.0 CONFLICTS OF INTEREST

Contractor and subcontract personnel performing work under this Contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the CO immediately whenever he/she becomes aware that such access or participation may result in any actual or potential OCI, and may merit the submittal of a plan to the CO to avoid or mitigate any such OCI. This mitigation plan would be determined to be acceptable solely at the discretion of the CO. In the event the CO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may employ other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

13.0 DATA RIGHTS

The Government has unlimited rights to all documents/material produced under this

Contract. All documents and materials, to include the source code of any software produced under this contract, shall become Government owned and the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the Contractor without written permission from the CO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

14.0 APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

☒ No publications are applicable for this Contract.

☐ The following list of publications is applicable to this Contract:

15.0 REPORTS AND DELIVERABLES

15.1 The Contractor shall attend progress meetings requested by the contracting activity or task order administration. The Contracting Officer, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Government will apprise the Contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

7 | P a g e

15.2 Monthly Report: The Contractor shall prepare and submit a monthly progress report describing at a minimum the work performed during the month, the projected work over the next month, and any issues or barriers that need to be addressed.

15.3 The Contractor shall develop a Purchase Order QCP and maintain an effective quality control program to ensure services are performed in accordance with the contract/order and this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractors QCP is the means by which the contractor assures itself that work complies with the requirement of the contract.

15.4 The finalized QCP will be accepted by the Government at the time of the award of the Purchase Order. The Contracting Officer may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the Contracting Officer. Any modifications to the program during the period of performance shall be provided to the Contracting Officer for review no later than 10 working days prior to effective date of the change. The QCP shall be subject to the Governments review and approval. The Government may find the QCP "unacceptable" whenever the Contractors procedures do not accomplish quality control objective(s). The Contractor shall revise the OCP within 10 working days from receipt of notice that QCP is found "unacceptable.”

15.5 The contractor shall comply with the American Disabilities Act (ADA) and provide Section 508 Accessibility Testing and Compliance documentation.

8 | P a g e

APPENDIX A

ONLINE TRAINING COURSES

General Course Attributes

a. All courses are accessible to the student at any time during any 24-hour period. The student can exit the course and return at any time and can resume at the point at which progress was achieved upon exit.

b. Courses contain hyperlinks to the Federal Travel Regulation (FTR) and other government websites, enabling the student to read the most current and relevant material on each required topic.

c. The Contractor must also provide ongoing Technical Implementation Support to ensure that each online course is maintained and fully functional with the most recent technical tools and characteristics installed and all courses are available for the student to use at his or her convenience.

d. The student may take the courses using an internet browser, such as Google Chrome or Internet Explorer. Course software will be compatible with any of the commonly used internet browsers.

e. The student must pass a final exam to earn a certificate.

f. Courses required are Travel Basics, Approving Official (AO) Rights and Responsibilities, and the Fly America Act as described below.

g. Price/cost for each course is entered in the Contract Line Item (CLIN) Schedule.

1. Travel Basics

a. Travel FTR Basics: Course Length (Student Time to Complete): 30 minutes to Two Hours Description: This course teaches the student the overall content and use of the FTR. It illustrates examples of three (3) temporary duty (TDY) scenarios:

(1) A short trip from DC to Atlanta

(2) A week-long trip from DC to San Francisco; and

(3) An international trip from DC to Munich, Germany.

In each trip, the student must review the various options for Transportation (i.e., City Pair, Restricted Airfare, Train and POV when applicable), Ground Transportation (rental car, taxi, shuttles), Lodging (per diem, conferences, FedRooms, other), and M&IE (per diem and actual).

Effort: The Contractor shall update the course to include FTR changes that were implemented during the most recent three (3) years, fix nonfunctioning, erroneous or outdated hyperlinks in accordance with website changes and requirements implemented by the new administration, and include the DOC logo and name on the opening screen.

Delivery: Thirty (30) Days After Receipt of Order.

9 | P a g e

b. Approving Official (AO) Rights and Responsibilities

Course Length (Student Time to Complete): Two to Four Hours

Description: This course covers:

(1) AO Rights and Responsibilities

(2) Aspects of the Travel Authorization process that the AO needs to carefully examine

(3) Areas of the Travel Authorization that the AO needs to carefully review.

Effort: Include the DOC logo and name on the opening screen.

Delivery: Thirty (30) Days After Receipt of Order.

c. Fly America Act

Course Length (Student Time to Complete): 30 – 45 minutes Description: This course discusses the regulatory requirements of the Fly America Act. It covers the FTR with regard to the Fly America Act and international travel. It describes repercussions for travelers failing to comply with the Fly America Act. It also presents a review of what constitutes valid flights, code share agreements, the Open Skies Agreements, and its relevance to other than air transportation.

Effort: Include DOC logo and name on the opening screen.

Delivery: Forty-five (45) Days After Receipt of Order.

2. Implementation Support

a. Based on the history of previous applications, the Department of Commerce has experienced problems with online courses due to the lack of technical support. Therefore, the Contractor shall provide ongoing technical support and upgrades as part of this effort.

b. OFRICT is not the system administrator of Commerce's Learning Management System (LMS). If the LMS does not support certain industry standards, the Contractor may be required to assist with the implementation.

c. The Department of Commerce retains rights and permissions to use the course software licenses for all three online courses for the remainder of FY18 and all future Fiscal Years at no additional annual charge.

d. A nominal fee will be paid for updating the course to reflect any changes in the FTR, depending on the extent of those changes. Charges for such upgrades are expected to be minimal. The Contractor shall incorporate any such changes and upgrades every other year throughout the life of the Contract.