SS Team East Custodial PWS.pdf

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Version 1.22 September 19, 2024 Revised

National Custodial Specification

SOLICITATION NUMBER:

SERVICE: Custodial And Related Services

PERIOD OF PERFORMANCE: One year base period and four (4) one year options beginning April 1, 2025 - March 31, 2030

LOCATION(S):

TEAM EAST CUSTODIAL SERVICES

Located at:

DENVER FEDERAL CENTER,

BUILDINGS: 1, 1A, 11, 15, 16, 20, 25, 94, 95, and Guard Shack (1-7)

LOCATED IN LAKEWOOD, COLORADO

SOLICITATION ISSUE DATE:

OFFER RECEIPT DATE/TIME:

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TABLE OF CONTENTS

C. Description/Specifications/Statement of Work 6

C.1 Objectives and Scope 6

C.1.1 The Contractor Shall 6

C.1.2 Cleaning Hours 7

C.1.3 Sustainable Cleaning 8

C.1.4 NCMMS (National Computerized Maintenance Management System) 8

C.2 Sustainable Purchasing 8

C.2.1 Sustainable Product Standards 8

C.2.2 Proof of Compliance 9

C.2.3 Sustainable Cleaning Plan 9

C.2.4 Hazard Communication Plan 9

C.2.4.1 Safety Data Sheets 10

C.3 Standard Services 10

C.3.1 Interior Services 10

C.3.1.1 Floor Care 10

C.3.1.2 Carpets and Rugs 11

C.3.1.3 Floor Mats and Runners 12

C.3.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms, Lactation Rooms, Laboratories, Health Units 12

C.3.1.5 Fixtures 13

C.3.1.6 Surfaces 13

C.3.1.7 Frequently Touched Surfaces REMOVED August 16, 2021 14

C.3.1.7 High-Touch Surfaces (Addition August 16, 2021), effective October 1, 2021 14

C.3.1.8 Walls 15

C.3.1.9 Trash and Wastebaskets 15

C.3.1.10 Elevators and Stairways 15

C.3.1.11 Interior Window Washing 15

C.3.1.12 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) 15

C.3.1.13 Fine Arts Collection 16

C.3.1.14 Historic Buildings 16

C.3.1.15 Policing Inside Areas 16

C.3.1.16 RESERVE 16

C.3.1.17 Concessions (Cafeterias, Snack Bars and Vending Machine Areas) 16

C.3.1.18 United States Postal Space - RESERVED 17

C.3.2 Exterior Services 17

C.3.2.1 Exterior Plate Glass 17

C.3.2.2 Exterior Window Washing 17

C.3.2.3 Canopies- RESERVED 17

C.3.2.4 Hard Surface Areas - RESERVED 17

C.3.2.5 Ash Receptacles and Trash Containers - RESERVED 17

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C.3.2.6 Surfaces (Signs, Vending Machines, Tables, etc.) 17

C.3.2.7 Graffiti Removal - RESERVED 17

C.3.2.8 Excrement Removal (Human, Bird and Animal) 18

C.3.2.9 Policing Outside Areas RESERVED (Performed be a Separate Government Contract) 18

C.3.3 Snow and Ice Removal- RESERVED (Performed be a Separate Government Contract) 18

C.4 Grounds Maintenance - RESERVED (Performed be a Separate Government Contract) 18

C.5 Solid Waste Management 18

C.5.1 Solid Waste Management Program 18

C.5.1.1 Excluded Waste Types 18

C.5.1.2 Solid Waste Audits 19

C.5.1.3 Solid Waste Removal and Disposal 19

C.5.1.4 Solid Waste Records and Reports 19

C.5.1.5 Pick-ups on Call 19

C.5.1.6 Recycling 20

C.5.1.7 Extent of Work 20

C.5.1.8 Recyclable Materials Disposition 21

C.5.1.9 Recyclables 21

C.5.1.10 Pick-ups on Call 21

C.5.1.11 Recycling Containers 22

C.5.1.12 Restriction on Use 22

C.5.1.13 Recycling Proceeds 22

C.5.1.14 Solid Waste and Recycling Reports 23

C.6 Integrated Pest Management 23

C.6.1 Preventive Pest Maintenance 23

C.6.4 General 23

C.6.5 Pests Included and Excluded 24

C.6.6 Initial Pest Assessment RESERVED 24

C.6.7 Integrated Pest Management Plan 24

C.6.8 Pesticide Application 25

C.6.9 Structural and Procedural Recommendations 25

C.6.10 Record Keeping 25

C.6.11 Manner and Time to Conduct Service 26

C.6.12 Insect Control 26

C.6.13 Rodent Control 27

C.6.14 Safety and Health 27

C.7 Exposure Control Plan 28

C.8 Contractor Pandemic Plan 29

C.10 Service Calls 37

C.11 Communication 38

C.11.1 Communication Plan 38

C.11.2 Meeting Requirements 38

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C.11.3 Joint Service Inspections 39

C.12 Quality Control Plan (QCP) 39

C.13 Cleaning Schedule 40

C.14 Staffing Plan 41

C.15 Above Standard Services 41

C.15.1 Carpet Extraction (Private Areas) 41

C.15.2 Interior Window Washing 42

C.15.3 Exterior Window Washing 42

C.15.4 Pressure Washing and Steam Cleaning 42

C.15.5 Tree Thinning (Reserved) 42

C.15.6 Government Furnished Trees and Plants (Reserved) 42

C.15.7 Snow and Ice Removal for Areas Requiring Heavy Equipment (Reserved) 42

C.15.8 Sub-Contracted Graffiti Removal (Reserved) 42

C.15.9 High Cleaning 42

C.15.10 Machine Strip and Wax Resilient Office Floors 42

C.15.11 Holding Cell Interiors 42

C.15.12 Cleaning/Polishing of Exterior Brass 42

C.15.13 Postal Service Floor Sealing 43

C.15.14 Additional Disinfecting of Frequently Touched Surfaces 43

C.15.15 Disinfecting in Response To a COVID-19 Event 43

C.15.16 Exterior Building Washing 44

C.16 Use of NCMMS (National Computerized Maintenance Management System) 45

C.16.1 General 45

C.16.2 Operations 46

C.16.3 Reporting 46

H. Special Contract Requirements 47

H.1 Contractor Responsibilities 47

H.1.1 Standards of Conduct 47

H.1.2 Supervisors 47

H.1.3 Training 47

H.1.4 Uniforms 47

H.1.5 Key Control 48

H.1.6 Qualifications of Personnel 48

H.1.7 Protection and Damage 48

H.1.8 Miscellaneous Requirements 49

H.2 Strike Contingency Plan (SCP) 49

H.3 Occupant Emergency Plan (OEP) 49

H.4 Provided by The Government (Not Identified Elsewhere in the Specification) 49

H.5 Security Requirements and Personal Identity Verification Procedures

(Non-Classified Contract) 51

H.5.1 Fitness Determinations 52

H.5.2 Compliance with Security Requirements 52

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H.5.3 Identification Responsibility 53

H.6 Identification Credential 53

H.7 Escort Requirements 53

H.8 Removal from Contract Work 54

H.9 Sensitive but Unclassified (SBU) Building Information 55

H. 10 Prohibited Telecommunications Equipment 57

H.10 Recording Presence 58

H.11 Government Forms 58

H.12 Other Contractors 58

H.13 Ordinances, Taxes, Permits and Licenses 58

H.14 Discrepancy in the Specifications 58

H.15 Federal Requirements 58

H.16 Space Change Methodology 58

J. List of Attachments (List of documents, exhibits and other attachments) 61

EXHIBIT J1: BUILDING INFORMATION SHEET 62

EXHIBIT J2: QUALITY ASSURANCE SURVEILLANCE PROGRAM 63

EXHIBIT J3: Contractor's Deliverables Table 73

EXHIBIT J4: Recycling/Solid Waste Report 76

EXHIBIT J5: SOLID WASTE AUDITS 77

EXHIBIT J6: Exposure Control Plan (ECP) Example 78

EXHIBIT J7: Definitions 81

EXHIBIT J8: Exterior Building Washing Guidance 85

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C. DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C.1 Objectives and Scope This is a Performance Based Work Statement (PWS) for Custodial and Related Services defined under the scope of this contract for BUILDINGS: 1, 1A, 11, 15, 16, 20, 25, 94, 95, and Guard Shack (1-7). This

PWS describes the minimum requirements of the U.S. General Services Administration (GSA) and acceptable outcomes to be performed by the Custodial Contractor (known from here on as Contractor). The contract consists of two major functional areas: Standard and Above Standard services. All, or part of, the successful offeror’s Proposal Package may be incorporated into the contract.

The Contractor shall closely monitor all aspects of the work, identify deficiencies and implement corrective action, without reliance on Government oversight. Custodial and related services provided by the

Contractor are arranged and contract administration is provided through one or more of the following entities: GSA’s Regional Office, Service Centers, Field Offices, or Local Offices. These entities represent the Facility Management organizations that have been adopted by GSA’s regional leadership.

GSA seeks to establish a partnering relationship with the Contractor to accomplish the program objectives in this contract. The objective of the partnering process is to provide an effective problem-finding/problem-solving management team composed of personnel from all parties responsible for maintaining the quality of our facilities, thus creating a single culture with one set of goals and objectives.

Partnering requires that all parties recognize and address those opportunities and challenges that shall be confronted to help maintain the health of the Contractor/GSA relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The outcome of this initiative is for GSA to leverage Contractor expertise to assist GSA in accomplishing these goals and objectives.

All references incorporated herein as Web sites (URLs) are accurate as of September 2020, and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract requirements and objectives identified herein.

C.1.1 The Contractor Shall

Furnish all personnel, labor, equipment materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, except to the extent any of the supplies may be furnished directly by the Government under the contract, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract. The building(s) shall be fully staffed, beginning the first day of work under the contract and throughout the entirety of the contract, unless authorized by the

Contracting Officer CO or their designee.

Maximize the use of goods, products and materials that are produced in the United States.

Telecom equipment must be in compliance with the John S. McCain National Defense

Authorization Act (NDAA) for Fiscal Year 2019, specifically NDAA 889. NDAA 889 requirements are explained further in Section H.10.

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Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by

Federal, State, or local laws; codes, permits or ordinances.

Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

Implement an effective Quality Control Plan (QCP).

Implement an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

Keep the CO or their designee informed of current status of the work being performed, provide work schedules and provide other pertinent information needed.

Reduce the environmental impacts of work performed under this contract by using, environmentally sound practices, processes, and products.

Provide training/certifications for their employees that stress stewardship and effective communication in cleaning practices. Current information on stewardship, training, educational materials and other issues can be found on the web sites including but not limited to: Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s website

(www.issa.com).

Coordinate with the Contracting Officer’s Representative (COR) and tenants who have restricted access spaces.

Adhere to Architectural Barriers Act Accessibility Standards (ABAAS) requirements for all new procurements and installations related to this PWS.

The National Computerized Maintenance Management System (NCMMS) shall be utilized by the contractor for proper tracking of items such as, but not limited to: operations, service calls and reporting. The Contractor must ensure all staff and replacement staff using the NCMMS are properly trained.

C.1.2 Cleaning Hours

Cleaning shall take place between the hours of 6:00 a.m. and 8:00 p.m. . The hours shall not be changed unless authorized by the CO or their designee. The Contractor shall provide sufficient staffing and means to respond to service requests during the building(s) normal operating hours , stated on the Building

Information Sheet in Exhibit J1. The performance of disruptive services, including, but not limited to, vacuuming, carpet shampooing, floor waxing, shall be scheduled with GSA and, if applicable, the tenant, for a time when the space is vacant or after normal building operating hours. If the Contractor is unsure as to whether an activity will be disruptive, they should check with the COR before proceeding. The Contractor shall submit a cleaning schedule that details when each cleaning activity will be performed, and what equipment will be used to perform the activity to the COR. Nighttime cleaning is also authorized.

C.1.3 Sustainable Cleaning

The Contractor is required to conduct custodial and related services utilizing industry best practices and guiding principles to minimize the Government’s environmental footprint.

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The Contractor and their personnel shall employ practices and use products and equipment that are energy-efficient, water-efficient, minimize material resource use, and optimize indoor air quality. Examples of such practices include:

➢ Communicating the building’s sustainability performance goals and requirements, as directed by the CO or their designee.

➢ After cleaning or leaving a room that is unoccupied, turn off lights and water faucets.

➢ Closing window blinds when practical, especially in the summer, over long weekends, and during extended closures of the building.

➢ Turning off equipment when not in use. [Note: The Contractor shall never turn off or unplug

Government equipment in the space they are cleaning without prior written approval by the CO or their designee. The Contractor must ensure that workers do not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.]

➢ Notifying the CO or designee of any observed water leaks.

➢ When replacing existing equipment, strive to acquire replacement equipment in the top 25% of efficiency as per the Energy Star guidelines.

➢ Employing practices that reduce dependency on non-renewable sources of energy.

C.1.4 NCMMS (National Computerized Maintenance Management System)

The National Computerized Maintenance Management System (NCMMS) shall be utilized by the contractor for proper tracking of items such as, but not limited to: operations, service calls and reporting. The

Contractor must ensure all staff and replacement staff using the NCMMS are properly trained.

C.2 Sustainable Purchasing The Contractor shall use safe and environmentally friendly products as referenced throughout this specification. The Contractor must routinely wipe down all frequently touched surfaces using a disinfectant from the U.S. Environmental Protection Agency-registered list of products identified as effective against

Novel Coronavirus SARS-CoV-2 (Disinfectants for Use Against SARS-CoV-2) or another product containing the same active ingredient(s) at the same or greater concentration than those on the list. The Contractor must use the product in accordance with directions provided by the manufacturer. The Contractor must wear disposable gloves (e.g., latex or nitrile), facemasks and any additional personal protective equipment as recommended by the cleaning and disinfectant product manufacturers. Contractor shall select and track cleaning product and materials purchases as described herein.

C.2.1 Sustainable Product Standards

Federal agencies, including contractors, must comply with the sustainable purchasing requirements and the recommended specifications, standards, and ecolabels for each product category in the "Cleaning

Products" section of the Procurement Compilation. For most product categories in the Green Procurement

Compilation, there are links to lists of brand-name products that meet these requirements and recommendations.

The Contractor shall also ensure that: (a) Vacuum cleaners meet the Carpet and Rug Institute (CRI) Seal of

Approval https://carpet-rug.org/testing/seal-of-approval-program/certified-vacuums/. (b) Chemical concentrates that require dilutions are used whenever possible as compared to ready-to-use products.

[8] https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2 https://carpet-rug.org/testing/seal-of-approval-program/certified-vacuums/

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Dilution control equipment should be utilized to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

C.2.2 Proof of Compliance

(A) 15 days prior to the start of contract performance, the Contractor shall submit to the CO or their designee a product list and, for each product, proof of compliance with the sustainable product requirements. For product categories in the Green Procurement Compilation for which there are links to lists of brand-name products that meet Federal requirements, a download of the brand-name product page is sufficient proof of compliance. For other product categories, proof of compliance may include third-party certifications obtained from certifier or manufacturer websites, manufacturer product sheets, or screenshots from manufacturer or distributor catalogs or websites.

(B) If the Contractor is unable to meet the sustainable product standards because a product meeting the standards cannot be acquired competitively within a reasonable time frame, does not meet reasonable performance standards, or cannot be acquired at a reasonable price, the Contractor shall provide the CO or their designee or designated representative with a short written justification for a proposed exemption.

C.2.3 Sustainable Cleaning Plan

The Contractor shall submit a sustainable cleaning plan that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building-specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor and carpet maintenance will minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training; and sustainable cleaning quality control processes. The Sustainable Cleaning Plan is due to the CO or their designee within

15 calendar days before the start of the contract.

C.2.4 Hazard Communication Plan

The Contractor shall submit a hazard communication plan in accordance with the OSHA requirements in 29

CFR 1910.1200. The plan will list all chemical products proposed to be used in the performance of the contract, and include current Safety Data Sheets (SDS) for each product. The plan shall include documentation of training for all Contractor staff in the plan and the hazard communication standard. The plan shall also identify the method of labeling the Contractor will use for all chemical product containers, including secondary dispensing containers used on site.

The standard requires the Contractor to maintain a copy of their written Hazard Communication Plan onsite and it must be readily available to employees. The Hazard Communication Plan is due to the CO or their designee within 15 calendar days after the start of the contract. The sustainable cleaning and hazard communication plans may be combined into a single document at the discretion of the Contractor.

C.2.4.1 Safety Data Sheets

All new products used during the life of the contract must have Safety Data Sheets (SDS) provided to the

CO or their designee prior to bringing and/or using these products on site. The Contractor shall use only commercially available products that meet Federal, State, and local codes.

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The Contractor shall maintain the SDS in a location accessible to all employees and shall advise the CO or their designee of its location. The SDS shall be available for inspection by the CO or their designee upon request. The Contractor shall take every precaution to ensure that environmentally sustainable products are used. Information can be obtained from Federal, State, and local agencies concerning safe chemical cleaning materials. An inventory list of products to be used under this contract shall be provided to the CO or their designee. This list shall be updated as necessary, with a copy provided to the CO or their designee, throughout the term of the contract. The CO or their designee shall contact the Contractor immediately if any item is deemed inappropriate for use under this contract.

C.3 Standard Services

C.3.1 Interior Services

The Contractor shall provide interior standard services for the work items listed below.

C.3.1.1 Floor Care

The Contractor shall provide a floor maintenance schedule as part of their cleaning schedule to the CO or their designee in accordance with The Contractor’s Submittals/Deliverables Chart. The floor maintenance schedule must outline routine, periodic, and restorative tasks (stripping and refinishing).

Bare Floors: Floors, base moldings, and grout shall be clean, free of debris and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Wet mopping of bare floors shall be cleaned using disinfectant cleaner(s). Floors, surfaces, baseboards, and corners shall be clean and dry. Walls, baseboards, and other surfaces shall be clean with no marks from the equipment. There shall be no visible buildup of finish in corners or crevices.

Mops and cleaning rags shall be cleaned and sanitized before and after each day of use. Mops and cleaning rags used in restrooms including diapering areas in restrooms and Child Care centers shall not be used to clean any other areas.

➢ Asbestos Containing Building Material (ACBM) Floors: Cleaning of flooring that may contain asbestos material, such as Vinyl Asbestos Tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, ‘Asbestos Operations and

Maintenance Work Practices. The Contractor shall have a copy of the NIBS Guidance Manual.

Upon request, the Government shall make available to the Contractor any asbestos sampling results. UNDER NO CIRCUMSTANCES SHALL BURNISHING OR DRY STRIPPING METHODS

BE USED ON ACBM FLOORING.

➢ ADP/Data Center Floors: Damp mopping shall be the only method of wet cleaning for floors in

Automated Data Processing (ADP)/Data Center spaces.

➢ Asphalt Floors: Damp mopping shall be the only method of wet cleaning for floors containing asphalt material.

➢ Granite, Marble and Terrazzo Floors: All applicable floor areas shall be maintained in accordance with the manufacturer's recommendations.

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➢ Loading Dock Floors: Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA) and/or State and local regulatory agency requirements.

➢ Wood Floors: Water solutions shall not be used on wood flooring. There shall be no dry stripping methods used on wood flooring.

➢ Static Resistant Flooring: All applicable floors shall be maintained in accordance with the manufacturer’s recommendations: http://www.vpicorp.com/esd-maintenance/

➢ Raised Flooring: All applicable floors shall be maintained in accordance with the manufacturer’s recommendations

Stripping Floors: The old finish or wax shall be removed in accordance with standard commercial practices and spots shall be eliminated. There shall be no evidence of burns or wax build-up in corners or crevices.

Finishing Floors: Walls, baseboards, and other surfaces shall be free of residue and marks from equipment.

Floors shall have no streaks, mop strand marks, or skipped areas. The applied finished area shall have a uniform luster.

Sealing Floors: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

C.3.1.2 Carpets and Rugs

Extraction (Public Areas Only): Spills, crusted materials and removable spots shall be removed. Harsh brushing or scrubbing shall not be used to minimize deterioration or fuzzing to the carpets and rugs.

Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO or their designee the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold and is responsible for any remediation that may be required. Moving of furniture and equipment is to be coordinated with the CO or their designee. Any furnishings or equipment moved are to be returned to their original positions.

Spot Cleaning : A spot is defined as approximately 12” X 12”. Carpet surfaces shall be free of removable spots, soiled traffic patterns, debris, gum, and crusted materials.

Vacuuming : Carpet surfaces shall be vacuumed to remove dirt, dust, and other debris. Vacuuming shall be done at a frequency that protects the carpets integrity and to reduce carpet wear. The Contractor shall utilize at a minimum HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s

‘Seal of Approval.’

C.3.1.3 Floor Mats and Runners

The Government shall furnish all mats and runners. The CO or their designee shall approve all mats and runners including mat size, type, and placement

Mats and runners shall be laid out as specified by the CO or their designee at main entrances, main lobbies, main and secondary corridors at all times. Replacement mats and runners shall be the same type

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Government provided mats and runners that are found to be non-repairable or cannot be cleaned shall be brought to the attention of the CO or their designee so they can be replaced. Mats and runners shall be stored in accordance with the ANSI/ASEE A1264.2-2006 ‘Provision of Slip Resistance on Walking/Working

Surfaces Guidelines.’ When the procurement of new mats and runners is necessary, the Contractor shall adhere to ABAAS requirements.

The use of larger mats and runners, where appropriate, as opposed to several smaller mats and runners, is preferred to eliminate overlapping and to reduce potential tripping hazards.

In the event of wet or inclement weather mats and runners shall be placed at entrances and at other areas identified by the CO or their designee prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the CO or their designee determines that they are no longer required.

C.3.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms, Fitness Centers, Lactation Rooms, Laboratories, Health Units

All areas shall be cleaned in accordance with the applicable standard service requirements outlined in

Section C.3.1. These areas and surfaces shall be cleaned and disinfected using EPA registered disinfectants that are effective against COVID-19 (EPA registered) Partitions, doors, vents, sills, and walls shall have no dirt, bodily fluids, waste, and graffiti. Shower curtains shall be cleaned and free of mold and dirt. Shower liners present in locker rooms shall be cleaned and free of mold and dirt. Shower liners shall be replaced at the Contractor’s expense and at a minimum of annually. Locker exterior surfaces shall be free of dust and streaks. Disinfectant wipes shall be provided in all fitness centers and lactation rooms.

Locker Rooms: Locker rooms shall be cleaned and maintained using a disinfectant cleaner

Avoid cleaning of equipment in laboratories and health units that could result in damage to any surface or that could cause contamination with chemicals or infectious materials. Cleaning shall only be performed for areas and surfaces identified in writing by those responsible for managing the laboratories and health units.

The Contractor shall submit a safety plan for approval by the CO or their designee.

All areas shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

Dispensers: The Contractor shall provide and install all restroom and sanitary dispensers, including dispensers in tenant break rooms. The Contractor shall replenish supplies and fill dispensers as a standard service. Any Contractor provided dispensers must be approved by the CO or their designee prior to installation. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Hand soaps shall not contain antibacterial agents except where required by

Federal, State, local requirements and health codes. The Contractor shall provide dispenser batteries. In facilities where the O&M Contractor is responsible for dispenser installation, the Contractor will work with the O&M Contractor to ensure dispensers are installed in the proper location. All dispensers installed at

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Receptacles: The Contractor shall provide receptacles. The Contractor, with proper training in blood borne pathogens, shall wear disposable gloves to empty, clean, and disinfect all sanitary napkins and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags. Disposal of waste shall be treated the same as Blood Borne Pathogens as specified in 29 CFR §1910.30.

Equipment: All vinyl surfaces of exercise equipment and exercise mats shall be wiped clean and have no dust, dirt, and spots. Cleaning shall be performed under and around without moving or lifting items.

C.3.1.5 Fixtures

All fixtures (washbasins, urinals, modesty panels, toilets, shower stalls, partitions, etc.) shall be cleaned and disinfected. All fixtures shall maintain a high level of luster and have no dirt, spots, discoloration, mold, mildew, streaks, or encrustation.

Drinking Fountains/Bottle Filling Stations/Water and Ice-Filling Machines: All fountains, bottle filling and water/ice-fill stations shall be cleaned, disinfected, free of dirt, watermarks, and other debris or encrustations.

C.3.1.6 Surfaces

Horizontal Surfaces: All horizontal surfaces (within approximately 10 feet from the floor) shall be wiped clean and free of dust, dirt, cobwebs or smudges. Cabinets and desks with papers, computers, and keyboards shall not be disturbed. Surfaces shall be wiped with a disinfectant cleaner. Contact time shall be consistent with the manufacturer’s recommendations.

Metal, Brass, Woodwork and Stainless Steel: Surfaces (including corners, crevices, moldings, ledges, handrails, grills, doors, door knobs, door frames, kick plates, etc.) shall be wiped cleaned and have no dirt, dust, streaks, spots, or smudges.

Lighting and Ceiling Vents: Surfaces of lighting fixtures and ceiling vents shall be free of dust, dirt, cobwebs and smudges.

Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 10 feet from the floor) shall be cleaned and free of dirt, dust, streaks, smudges, watermarks, spots, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture. All interior plate glass (to include glass over and in vestibule doors, all plate glass around entrances, lobbies, demountable walls, and vestibules) shall be cleaned and have no dirt, streaks and shall not be cloudy.

C.3.1.7 High-Touch Surfaces (Addition August 16, 2021), effective October 1, 2021

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The Contractor must routinely wipe down all solid, high-touch (frequently touched) surfaces with cleaning products containing soap or detergent that meet the sustainable product standards in Section C.2.1 and C.2.2 in this specification. This requirement is compliant with guidance issued by Centers for Disease Control and Prevention (CDC), which include the routine cleaning of all high-touch (frequently touched) surfaces.The Contractor must wear disposable gloves (e.g., latex or nitrile), facemasks (if applicable) and any additional required personal protective equipment as recommended by the product manufacturer when cleaning. Cleaning products and applications should be chosen so as not to damage interior finishes or furnishings, including GSA’s fine arts collections and murals, and historic materials and finishes. “Routinely,” for purposes of this scope, is defined as being in accordance with applicable guidance from the CDC, but shall not be less frequently than once daily or once per shift where custodial services are provided for during more than one shift. Daily is defined as the normal operating hours where the custodial contractor is currently performing the standard services.

Examples of high-touch (frequently touched) surfaces include, but are not limited to the following: handrails, door knobs, access control panels, light switches, countertops, water faucets and handles, elevator buttons, sinks, toilets and control handles, table tops, restroom stall handles, toilet paper and other paper dispensers, door handles and push plates, and water cooler and drinking fountain controls.

Individual occupant agencies, not the custodial contractor, are responsible to provide their own products (such as disposable wipes) and to perform cleaning and/or disinfecting of their agency-owned equipment, such as telephones, computers, keyboards, docking stations, computer power supplies, computer mouse devices, personal fans and heaters, and desk lighting.

C.3.1.8 Walls

All wall surfaces shall be cleaned and free of dirt, spots, smudges, and marks. Cleaning shall not cause discoloration.

C.3.1.9 Trash and Wastebaskets

All trash and recycling (including restrooms) shall be collected and removed to a location designated by the

CO or their designee. Trash and recycling containers shall be emptied, kept clean, and odor-free. Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue. All trash containers shall be provided by the tenant.

C.3.1.10 Elevators and Stairways

Door Tracks: Tracks shall be cleaned and free of dirt, built up grime, and other matter.

Exterior and Interior Car Surfaces: Surfaces shall be cleaned and have no marks, streaks or smudges.

Carpets and floors shall be free of removable spots, dirt, and debris. Floors requiring a finish shall be maintained at a high luster.

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Exposed Surfaces, Treads, Risers and Landings: Stairways, escalators, entrances, landings, railings, risers, ledges, elevator panels and buttons (inside and outside of the elevator cab), grills, doors, radiators, and surrounding areas shall have no dirt, litter, residue or grime.

C.3.1.11 Interior Window Washing

The windows shall be cleaned and free of dirt, streaks, and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of glass shall be wiped clean and free of drippings. Windows shall be cleaned once per year. Cleaning frequencies requested by a tenant that are above the ‘once per year’ standard shall be completed on a reimbursable basis and be approved by the CO or their designee.

Exterior and interior window washing shall be coordinated to maximize cost effective operations as directed by the CO or their designee. In the event there is blast protection film, the Contractor shall follow the manufacturer's recommendations for appropriate window cleaning methods. The Contractor shall comply with ANSI/IWCA I-14.1, and all Federal, State and local regulations.

C.3.1.12 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings)

Dusting of Blinds and Coverings: All blinds, coverings, cord tapes, and valances shall be wiped clean and have no dust and spots. Blinds and coverings that are not operating properly shall be reported to the CO or their designee for repair.

C.3.1.13 Fine Arts Collection

The Contractor shall work with the CO or their designee to identify artworks in the building which are considered part of GSA’s fine arts collection. The Contractor shall work with the CO or their designee and

Regional Fine Arts Officer to determine the best way to ensure that regular maintenance such as floor polishing, dusting, and window washing are accomplished in these areas; and to identify and help mitigate site-specific hazards such as pests that may damage the artworks. Decorative surfaces and artwork should not be cleaned, adjacent surfaces should only be disinfectant wipes (no spraying), and acids, peroxides, alcohol and chlorine bleach should not be used on historic materials. Also, the CDC and EPA do not endorse the use of fogging applications. The Contractor shall use EPA registered disinfectant products in accordance with directions provided by the manufacturer.

C.3.1.14 Historic Buildings

The Contractor shall work with the CO or their designee to identify materials in historic buildings that require special care. Decorative surfaces should not be cleaned, adjacent surfaces should only be wiped with disinfectant (no spraying), and acids, peroxides, alcohol and chlorine bleach should not be used on historic materials. Also, the CDC and EPA do not endorse the use of fogging applications. The Contractor shall use EPA registered disinfectant products in accordance with directions provided by the manufacturer.

The Contractor shall work with the CO or their designee and Regional Historic Preservation Officer to determine the best way to ensure that regular maintenance does not harm historic materials and finishes.

The Contractor can refer to GSA's website for Preservation Tools and Resources

(https://www.gsa.gov/real-estate/historic-preservation/historic-preservation-policy-tools/preservation-tools-r esources.) for additional guidance.

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C.3.1.15 Policing Inside Areas

All building areas shall be free of papers, trash, and other discarded materials. All floors shall be free of spots and stains.

C.3.1.16 RESERVE

C.3.1.17 Concessions (Cafeterias, Snack Bars and Vending Machine Areas)

Public Area Cleaning: The custodial contractor shall be responsible for cleaning the concession areas

(cafeterias, snack bars, coffee bars, and vending machine rooms) that are accessible by the public after the concession contractor has closed down for the day. The contractor shall clean, sanitize, and ensure the areas are free of spillages, food crumbs, spots, smudges, marks, and soil build-up. These areas include: 1) serving area floors that are considered “public”, 2) floors in the dining area 3) exterior/interior windows

(including ledges and frames) and 4) cleaning of dining room equipment (tables, table tops and bases, chairs, booths, counters, tray carts, furniture, water stations, and trash/recycling collection stations). Floors shall be maintained using the floor care standard requirements in this contract.

Non-Public Area Cleaning: Concession areas (cafeterias, snack bars and coffee bars) that are not accessible to the public shall be the responsibility of the Food Service Contractor. This includes federally installed cooking equipment, cleaning of kitchens, storage rooms, walk-in refrigeration, and areas behind serving lines and counters. During service hours, the Food Service Contractor shall maintain the “public” serving area floors in a clean, spillage-free condition and shall leave the dining room floor in a “broom clean”, spillage-free condition in preparation for the thorough cleaning by the janitorial contractor.

C.3.1.18 United States Postal Space - RESERVED

C.3.2 Exterior Services

The Contractor shall provide exterior standard services for the work items listed below.

C.3.2.1 Exterior Plate Glass

All exterior glass (to include spandrel glass, glass over and in exterior and vestibule doors, and all plate glass around entrances, lobbies, and vestibules) shall be cleaned, free of dirt, streaks, and shall not be cloudy.

C.3.2.2 Exterior Window Washing

Cleaning: The windows shall be cleaned and free of dirt, streaks, and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of glass shall be wiped clean and free of drippings. All break room, cafe, and conference room windows shall be free of dirt, streaks and shall not be cloudy. Cleaning frequencies requested by a tenant shall be completed on a reimbursable basis. Cleanings of both sides of the windows shall be coordinated to maximize cost effective operations as directed by the CO or their designee. In the event there is blast protection film the contractor shall follow the manufacturer's recommendations for appropriate window cleaning methods. The Contractor shall comply with ANSI/IWCA

I-14.1, and all Federal, State and local regulations.

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C.3.2.3 Canopies- RESERVED

C.3.2.4 Hard Surface Areas - RESERVED

C.3.2.5 Ash Receptacles and Trash Containers - RESERVED

C.3.2.6 Surfaces - RESERVED

C.3.2.7 Graffiti Removal - RESERVED

C.3.2.8 Excrement Removal (Human, Bird and Animal) RESERVED

C.3.2.9 Policing Outside Areas RESERVED

C.3.3 Snow and Ice Removal- RESERVED

C.4 Grounds Maintenance - RESERVED

C.5 Solid Waste Management

C.5.1 Solid Waste Management Program

A solid waste management program, which is a standard service, includes the collection and disposal of non-hazardous solid waste (trash), segregated recyclables, and segregated compostable organic waste

(where applicable). The Contractor shall deliver a waste management program that complies with federal, state, and local solid waste and recycling mandates and aims to achieve a minimum fifty percent (by weight) waste diversion rate. Recycling, composting, and other alternatives to landfills and incineration are the preferred methods for disposal of solid waste. To support the operation of a High Performance

Sustainable Building, the Contractor shall implement waste management practices that encourage reuse and recycling consistent with the Guiding Principles for Sustainable Federal Buildings. The Government may at its discretion perform solid waste audits and share results with the Contractor. Based on these reports, the Contractor shall partner with the Government to implement solid waste audit recommendations and best practices.

C.5.1.1 Excluded Waste Types

Unless specifically contracted to collect or recycle items or material identified by the EPA and State and local regulatory agencies as hazardous waste, materials, or Universal Waste, the Contractor shall not collect these items . Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries (nickel-cadmium and small, sealed lead acid batteries in electronic equipment, mobile phones, portable computers, and emergency lighting). In addition, electronic equipment such as computers and printers shall not be discarded in the trash containers. The

Contractor shall notify the CO or their designee of any prohibited or unauthorized items observed in the trash receptacles.

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C.5.1.2 Solid Waste Audits

At the beginning of a base year contract, the Contractor shall perform a solid waste audit of the building. A waste audit is required to determine the profile (amount and composition) of the solid waste stream; identify efficient methods for the collection, storage, and transfer of wastes for disposal, recycling, and composting;

determine the right service level for solid waste collection and removal to minimize waste shipments; and obtain a more accurate picture of GSA’s solid waste generation levels in order to achieve or maintain a minimum fifty percent waste diversion rate. The Contractor shall submit the audit findings to the CO or their designee for review. Based on the findings, the Contractor shall partner with the Government to set up a solid waste management program that is cost-effective and will maximize the amount of waste diverted to recyclers and away from landfills and incinerators. Contractor will develop a written report and analysis of the conclusions drawn from this audit, including recommendations for improving the economy and efficiency of waste collection, storage, transfer, and disposal (including recycling and composting). The audit shall be completed and a Report provided to GSA within 60 calendar days of completion of the audit, unless additional time is authorized by the CO or their designee.

The Government may at its discretion perform solid waste audits and share results with the Contractor.

Based on these reports, the Contractor shall partner with the Government to implement best practices and solid waste audit recommendations.

C.5.1.3 Solid Waste Removal and Disposal

All solid waste collected as a requirement of this contract shall be removed from the premises and transported to a solid waste disposal facility that has been certified by the appropriate state agency responsible for solid waste management or by the EPA.

A separate Government contracted trash removal company shall haul all solid waste and non-recyclable trash from the premises to an approved solid waste disposal facility. The custodial Contractor shall collect and transport all solid waste/ trash and debris to designated locations on the loading dock or other designated holding areas for removal from the premises. Holding areas for solid waste accumulation will be identified by the CO or their designee. All such materials shall be emptied into the appropriate containers with no overflow of these materials in the area around the container. The overflow of materials from containers and dumpsters shall be picked up by the custodial Contractor from the ground and floor area of the waste removal equipment. The custodial Contractor shall immediately report to the CO or their designee pest infestations and any spillage of hydraulic fluids or oil at the collection site. Areas for solid waste disposal will be identified by the CO or their designee. If trash compactors are used at the building, the custodial Contractor shall operate the compactor. The Government CO or their designee shall coordinate with the trash removal Contractor to provide training to appropriate custodial Contractor personnel in the safe and proper operation of the compactor.

C.5.1.4 Solid Waste Records and Reports

Reporting requirements are defined in Section C.5.1.14.

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C.5.1.5 Pick-ups on Call

A separate Government contracted trash removal company shall haul all solid waste and non-recyclable trash from the premises to an approved solid waste disposal facility. The custodial Contractor shall collect and transport all solid waste/ trash and debris to designated locations on the loading dock or other designated holding areas for removal from the premises. Holding areas for solid waste accumulation will be identified by the CO or their designee. All such materials shall be emptied into the appropriate containers with no overflow of these materials in the area around the container. The overflow of materials from containers and dumpsters shall be picked up by the custodial Contractor from the ground and floor area of the waste removal equipment. The custodial Contractor shall immediately report to the CO or their designee pest infestations and any spillage of hydraulic fluids or oil at the collection site. Areas for solid waste disposal will be identified by the CO or their designee. If trash compactors are used at the building, the custodial Contractor shall operate the compactor. The Government CO or their designee shall coordinate with the trash removal Contractor to provide training to appropriate custodial Contractor personnel in the safe and proper operation of the compactor.

C.5.1.6 Recycling

It is the intent of the Government to keep the maximum amount of materials from landfills through aggressive recycling. To the extent practicable, The Contractors shall pursue revenue sharing opportunities with the Government.

C.5.1.7 Extent of Work

The overflow of materials from containers and dumpsters shall be picked up from the ground and floor area used to collect and consolidate the materials. The Contractor shall remove all hydraulic fluid and/or oil spillage caused either by the collection vehicles, or released from containers at the designated centralized collection site (loading dock, etc.). Sorbent use for cleanup shall contain post-consumer recycled content minimum as required. The minimum depends on the type of sorbent used: see the EPA/CPG website for details. Spill residue and clean-up materials shall be disposed of in accordance with the Environmental

Protection Agency (EPA), and State and local regulatory requirements.

There must be a contract with a recycling company to remove recyclables from the premises. To the extent practicable, the Government will pursue Government and Contractor revenue sharing opportunities. The

Government will be responsible for all fees, associated with recycling.

The Contractor shall:

Remove all recyclable materials to a storage area designated by the CO or their designee.

Recyclable materials may be found in Central recycling bins and containers (located in common areas such as hallways, break rooms, conference rooms, snack bars, cafeterias, restrooms, outside areas, etc.). and containers. Place recycled materials in containers, dumpsters, or compactors provided by the recycler. The Contractor shall monitor containers, dumpsters, and compactors to prevent littering in the holding area. No trash shall accumulate in the holding area.

Contractor shall schedule pick-up through a government provided contract.

Bale corrugated materials, if a baler is available.

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Composting (Option Pricing)

A. The Contractor IS responsible for the collection of composting bins/containers at building(s) 20, 25.

The Government will provide the composting bins/containers to the Contractor, who will distribute the containers throughout the building(s) to specified locations designated by the COR(s).

Currently, there are approximately (18) composting bins/containers dispersed throughout the…