SS-Internet_CI 06032020 V4 .pdf

EMBASSY OF THE

UNITED STATES OF AMERICA

P.O. BOX 606 - 00621, VILLAGE MARKET

NAIROBI, KENYA

Date: June 29, 2020

Dear Prospective Quoter

Subject: Request for Quotations number 19KE5020Q0020

Enclosed is a Request for Quotations (RFQ) for internet services. If you would like to submit a quotation, follow the instructions in Section 3 and Section 4 of the solicitation, complete the required portions of the attached document, and submit the packet as explained below.

In order for a quotation to be considered, you must also complete and submit the following:

SF-1449 (blocks 17, 24 and 30). Block 24 should list the total value of the quote for the base year and the option year.

Section 1, The Schedule

Section 5, Representations and Certifications

Additional Information as required in Section 4.

If you are from a country with an international agreement or tax treaty with the United States, please ensure 52.229-11 is completed and W-14 is submitted with your offer.

Your proposal must be submitted in two separate sealed envelopes as follows;

Title

1. RFQ. FINANCIAL PROPOSAL: This entails the price quotation indicating unit and total prices before VAT (Must have the Company Letter Head or Company Stamp/ Seal including your quotation Reference Number).

2. RFQ. TECHNICAL PROPOSAL (Must not have your Letter Head or Company Stamp/Seal i.e.

it should be on plain paper). Your quotation reference number is required on this which matches the price proposal number)

This must be submitted on or before Thursday, July 30, 2020. 10.00am East African Time. No quotations will be accepted after this time and only hard-copy documents will be accepted. The

Financial Proposal and the Technical Proposal must be separate. Deliver one original and 2 copies of all submissions to the U.S. Embassy- Nairobi, UN Avenue, Gigiri at the Truck Transfer Area next to CAC 2.

The U.S. Government intends to award a contract/purchase order to the responsible company submitting an acceptable quotation at the lowest price. We intend to award a contract/purchase order based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.

All contractors must be registered in the SAM (System for Award Management)

Database https://beta.sam.gov/ prior to contract award pursuant to FAR provision 52.204-7.

Therefore, prospective offerors should register prior to the submittal of quotations/proposals.

Please note that Kenya is not a danger pay post.

The guidelines for registration in SAM are also available at: https://www.sam.gov/SAM/

The Embassy intends to conduct a Pre-quotation conference and site visit and all prospective quoters who have received a solicitation package are invited to attend. See Section 3

(Solicitation Provisions) of the attached Request for Quotations (RFQ).

A virtual pre-proposal conference has been scheduled for July 14, 2020, at 11:00am hosted by the U.S. Embassy Nairobi General Services Office, Direct any questions regarding this solicitation in writing to the, Contracting Officer, questions must be written in English and may be sent to Mike Pace by email: NairobiGSO-

Contracts@state.gov. Kindly reference the solicitation number for all communications.

Sincerely, Lance Posey

Contracting Officer

Enclosures https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbeta.sam.gov%2F&data=02%7C01%7CKamauEM%40state.gov%7Cc21320a9bb374228a4e508d7dc1ad582%7C66cf50745afe48d1a691a12b2121f44b%7C0%7C0%7C637219880115211970&sdata=h%2B1xC1kU1LgshAq7NPIt4ybgoPuhwuHPQt0pKeYUrZo%3D&reserved=0 https://www.sam.gov/SAM/ mailto:NairobiGSO-Contracts@state.gov mailto:NairobiGSO-Contracts@state.gov

TABLE OF CONTENTS

Section 1 - The Schedule

• SF 1449 cover sheet

• Continuation To SF-1449, RFQ Number 19KE5020Q0020, Prices, Block 23

• Continuation To SF-1449, RFQ Number 19KE5020Q0020, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement

• Attachment 1 to Description/Specifications/Statement of Work, Government furnished

Property

Section 2 - Contract Clauses

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part

Section 4 - Evaluation Factors

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12

Section 5 - Offeror Representations and Certifications

• Offeror Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not

Prescribed in Part 12

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV.

02/2012) PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA -

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR9051792

PAGE 1 OF

1 of # 68

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19KE5020Q0020

6. SOLICITATION ISSUE

DATE

June 29, 2020

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Lance Posey, Contracting Officer

b. TELEPHONE NUMBER(No collect calls)

020-363-06000

8. OFFER DUE DATE/ July

30 ,2020 LOCAL TIME

10:00 AM

9. ISSUED BY

CODE

10. THIS ACQUISITION

IS

X UNRESTRICTED

OR

SET ASIDE:____ %

FOR: U. S. Embassy Nairobi, Kenya

123 Main Street

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

P.O. Box 606-00621, Village Market HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-

OWNED

SMALL BUSINESS PROGRAM NAICS: SERVICE-

DISABLED VETERAN-

OWNED

SMALL BUSINESS

EDWOSB

8 (A) SIZE STANDARD:

11. DELIVERY FOR FOB

DESTINATION UNLESS

BLOCK IS MARKED

X SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER

UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

X RFQ IFB RFP 15. DELIVER TO

CODE 16. ADMINISTERED BY CODE

U. S. Embassy Nairobi, Kenya , Lance Posey , Contracting Officer

17a.

Contractor/Offeror

CODE FACILITY

18a. PAYMENT WILL BE MADE BY Financial Management Officer

United States Embassy

Attn: Financial Management Officer

P.O. Box 606, Village Market 00621 Nairobi, KENYA

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH

ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM 19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt.

Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5

ARE ATTACHED. ADDENDA

ARE ARE NOT

ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS

ATTACHED. ADDENDA

ARE ARE NOT

ATTACHED

ARE ARE NOT ATTACHED

X 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND

RETURN _3___ COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO

FURNISH AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE

IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO

THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER

DATED ____________. YOUR OFFER ON SOLICITATION (BLOCK

5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET

FORTH HEREIN, IS ACCEPTED AS TO ITEMS: 30a. SIGNATURE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING

OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER

Lance Posey

31c. DATE SIGNED

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449, RFQ NUMBER 19KE5020Q0020, PRICES BLOCK 23

I. SCOPE OF SERVICES

The Contractor shall complete all work, including furnishing all labor, material, equipment, and services, unless otherwise specified herein, required under this contract for stated services within the time specified herein. The price listed below shall include all labor, materials, overhead, and profit. In consideration of satisfactory performance of all scheduled services required under this contract, the Contractor shall be paid a firm fixed-price for all services.

James Zadroga 9/11 Victims Health and Compensation Act of 2010 Notice: Unless a waiver or exception applies, payments subsequent to this procurement are subject to an excise tax of 2% pursuant to 26 U.S.C. 5000C.

II. BASE PERIOD

The contract will be for a one-year period from the date of the contract award and a notice to proceed with two option years.

1. The Contractor shall furnish all engineering, labor, tools, equipment, materials, supplies and services to provide the required circuit as specified under Section 1, hereof.

2. Prices. In consideration of satisfactory performance of the services required under this contract, the Contractor shall be paid a firm fixed-price (FFP) per month as stated in the schedule below in Kenya Shillings;

2.1 VALUE ADDED TAX

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy is zero-rated for VAT.

2.2. The firm fixed-prices are in Kenya Shillings:

BASE YEAR: The Contractor shall provide the services shown below for the base period of the contract, starting on the date stated in the Notice to proceed and continuing for a period of 12 months.

BASE YEAR

Contract

Line

Item #

Description of Services Number of

Months

Monthly

Price in

Kshs.

Total Firm-

Fixed Price in Kshs.

1 Nairobi HQ Internet - KEMRI

Campus, Mbagathi.

One (1) dedicated Internet channel at minimum 40,960 Kbps (40Mbps) providing fault tolerance in the last mile.

HSRP protocol is required.

Internet-Primary (fiber link) and 12

Internet-Backup (radio link preferred) 12

2 CDC MPLS Nairobi HQ MPLS backhaul-

MPLS-Primary (fiber link) and 12

MPLS-Backup (radio link preferred), 12 digital bandwidth must be a minimum of

12,288 Kbps (12Mbps)

3 US Embassy, Nairobi MPLS -

MPLS-Primary (fiber link) 12

MPLS-Backup (fiber link preferred) 12

10,240 Kbps (10Mbps)

4 Kenyatta National Hospital (KNH)Office

MPLS

4,096Kbps, (4Mbps)

5 CDC Kisumu Internet - KEMRI

Campus, Kisian.

One (1) dedicated Internet channel at minimum 20,480 Kbps (20Mbps) providing fault tolerance in the last mile.

HSRP protocol is required.

Providing fault tolerance in the last mile.

HSRP protocol is required.

Internet-Primary (fiber link) and

Internet-Backup (radio link preferred)

Line

Item #

Description of Services Number of

Months

Monthly

Price in

Kshs.

Total Firm-

Fixed Price in Kshs.

6 CDC Kisumu MPLS – KEMRI

Campus, Kisian digital bandwidth must be a minimum of 10,240 Kbps (10Mbps)

7 CDC Kisumu MPLS – Jaramogi

Oginga Odinga Teaching & Referral

Hospital (JOOTRH) digital bandwidth must be a minimum of 10,240 Kbps

(10Mbps)

MPLS-Primary (fiber link) and

MPLS-Backup (radio link preferred), TOTAL FOR BASE YEAR

OPTION YEAR 1

Line

Item #

Description of Services Number of

Months

Monthly

Price in

Kshs.

Total Firm-

Fixed Price in Kshs.

1 Nairobi HQ Internet - KEMRI

Campus, Mbagathi.

One (1) dedicated Internet channel at minimum 40,960 Kbps (40Mbps)

MPLS-Backup (fiber link preferred) 12

One (1) dedicated Internet channel at minimum 20,480 Kbps (20Mbps) providing fault tolerance in the last mile.

HSRP protocol is required.

Providing fault tolerance in the last mile.

Item #

Description of Services Number of

Months

Monthly

Price in

Kshs.

Total Firm-

Fixed Price in Kshs.

6 CDC Kisumu MPLS – KEMRI

Campus, Kisian digital bandwidth must be a minimum of 10,240 Kbps (10Mbps)

7 digital bandwidth must be a minimum of

TOTAL FOR OPTION YEAR 1

OPTION YEAR 2

Line

Item #

Description of Services Number of

Months

Monthly

Price in

Kshs.

Total Firm-

Fixed Price in Kshs.

1 Nairobi HQ Internet - KEMRI

Campus, Mbagathi.

One (1) dedicated Internet channel at minimum 40,960 Kbps (40Mbps)

MPLS-Backup (fiber link preferred) 12

One (1) dedicated Internet channel at minimum 20,480 Kbps (20Mbps) providing fault tolerance in the last mile.

HSRP protocol is required.

Providing fault tolerance in the last mile.

HSRP protocol is required.

Internet-Primary (fiber link) and

Internet-Backup (radio link preferred)

Item #

Description of Services Number of

Months

Monthly

Price in

Kshs.

Total Firm-

Fixed Price in Kshs.

6 CDC Kisumu MPLS – KEMRI

Campus, Kisian digital bandwidth must be a minimum of 10,240 Kbps (10Mbps)

7 CDC Kisumu MPLS – Jaramogi

Oginga Odinga Teaching & Referral

Hospital (JOOTRH) digital bandwidth must be a minimum of 10,240 Kbps

(10Mbps)

TOTAL FOR OPTION YEAR 2

GRAND TOTAL CONTRACT PRICE, INCLUDING ALL OPTION YEARS

Base Period Total Price

First Option Year Total Price

Second Option Year Total Price

GRAND TOTAL FIRM-FIXED PRICE

FOR BASE YEAR PLUS TWO OPTION YEARS

NOTICE TO PROCEED

After contract award and submission of acceptable insurance certificates and copies of all applicable licenses and permits, the Contracting Officer will issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten (10) days from date of contract award unless the Contractor agrees to an earlier date) on which performance shall start.

CONTINUATION TO SF-1449, RFQ NUMBER 19KE5020Q0020

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

I. SCOPE OF WORK

The purpose of this firm fixed price purchase order is to obtain VPN, Internet Services, and

Circuitry for the U.S. Embassy Nairobi CDC Offices

The local Telecommunication’s Internet Service Provider (ISP) contracting firm must provide internet services and dedicated leased line channels and circuitry for connecting American Embassy CDC Offices and remote data links as shown below in this technical paper.

THIS IS THE LIST OF REQUIRED SERVICES:

SERVICE: Internet (Fiber Link and radio link back-up preferred)

NAME: Internet-CDC Nairobi HQ and Internet-CDC Kisian

DESCRIPTION: At CDC Nairobi: One (1) dedicated Internet channel at minimum

40,960 Kbps (40Mbps) providing fault tolerance in the last mile. HSRP protocol is required.

At CDC Kisian: One (1) dedicated Internet channel at minimum 20,480

Kbps (20Mbps) providing fault tolerance in the last mile. HSRP protocol is required.

TYPE OF

SERVICE:

Dedicated Internet Channel

LOCATION: Nairobi and Kisumu CDC Offices- KEMRI Campus Mbagathi

THE PROVIDED INTERNET SERVICE SHALL COMPLY WITH THE FOLLOWING

REQUIREMENTS:

Internet Services Quality

Internet Service Provider (ISP) shall provide dedicated (not shared or bundled) leased channel high-speed access to the Internet; data transport media must be fiber optic, terrestrial connectivity. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on" with unlimited usage and must not require the installation of any custom software on the client side.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required

Bandwidth connection is defined in each service description.

For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s internet gateway.

Bandwidth sharing between other non-CDC customers is not allowed. Connection Ratio must be

1/1.

Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP) Contention Ratio

(downstream / upstream) must be 1:1 /1:1.

Internet Service Provider (ISP) must provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, must be the higher QOS percentage possible but, at minimum, greater than 99.97% or the highest possible quality of service connection reaching 100%.

Internet Service Provider (ISP) connection must NOT, repeat, NOT use Network Address

Translation (NAT).

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds

(ms) time to send a small data packet and obtain a reply back; must be the faster than 100ms for the Round -Trip Time (RTT) for internet service. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the Kenya

Network Access Point (NAP).

Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols

(especially IPSec), including but not limited to, User Datagram Protocol (UDP), Transmission

Control Protocol (TCP), and IPSEC to transit without filters or proxies. Unfiltered access to the

Internet is required without ISP firewall blocking. Filters or sniffers must not be established, connected, or introduced by the ISP for any CDC channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

Internet Service Provider (ISP) must permit installation of Customer VPN encryption devices on circuit.

Internet Service Provider (ISP) must provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub in Kenya and the ISP hub in

United States of America (USA).

Internet Service Provider (ISP) must have redundancy in the Internet backbone between Kenya and USA. For instance, If NAP of the host country’s backbone fail, NAP Americas, NAP Sprint, or any other alternate backbone paths shall be available.

Internet Service Provider (ISP) must provide fault-tolerance Fiber Optic connectivity to the very end at the Nairobi CDC Office, KEMRI Complex (off Mbagathi Road) - CDC Server Room and at the KEMRI Compound, Kisumu – CDC Server Room.

Fault tolerance required:

• Minimum fault tolerance should be last-mile fault tolerance

• Last mile fault tolerance preferably using fiber as primary and radio as secondary

• Redundant last-mile connections should be terminated on the ISP router

• Automatic failover; hot standby routing protocol (HSRP) required

• Failover notifications should be automatically sent to CDC syslog server

• A detailed network diagram must be provided clearly indicating the fault tolerance.

• Restriction: Please note that per US Government sanctions, Huawei equipment may not be installed at CDC premises

Additional requirements

• A Service Level Agreement (SLA) including the downtime compensation tabulated in the

“Downtime compensation table” at the end of this document. The SLA should include an escalation matrix, key contacts and a service review calendar.

• A Project implementation plan including Gantt chart with milestones must be provided.

The project plan must clearly indicate the estimated installation time across all sites.

• Testing and commissioning- CDC Kenya expects to test the quality of the connections over a period of two weeks to allow for any tweaks as needed. The link shall be commissioned once a “Certificate of completion” has been signed off by the CDC Kenya project manager and the prospective contractor’s assigned lead.

• Description of technical resources involved in the implementation and support of the internet services.

• ISP must provide Fiber Optic connectivity to the very end at the (U.S. Embassy) CDC

Kisumu compound Telecommunications Service Entrance Facilities (TSEF) Room.

Physical and logical connection:

(see Attachment 2 Figure 1- Proposed internet topology)

• The link shall be terminated on the ISP router at CDC.

• The ISP router shall be connected to a CDC router via 1 x 100/1000Mbps full duplex

Ethernet connection

Performance and monitoring:

• Demonstrable throughput: 32 and 16 Mbps downlink-from and uplink-to North America for Nairobi-HQ and Kisumu-Kisian respectively

• Latency to North America - maximum 200ms

• A monitoring system tracking link up/down status and quality with an ability to send threshold-breach alerts via email must be provided

• CDC should be provided credentials to access a graphical monitoring tool for the connections

Network Identification

Internet Service Provider (ISP) must provide a block of sixteen (16) public internet IP addresses on a single subnet for Internet services.

Internet Service Provider (ISP) must provide IP addresses used to identify the single subnet address in Classless Inter-Domain Routing address specification (Network IP address / 28) or, equivalently, its subnet mask 255.255.255.240, and ISP Gateway IP addresses (virtual IP addresses).

Network Devices

The network devices shall comply with the following characteristics:

Internet Service Provider (ISP) must permit ping and trace route traffic from 195.202.88.0/24, 169.252.0.0/16 and 169.253.0.0/16 to the ISP connection RJ45 10/100/1000 BaseT router interface which terminates Customer VPN encryption device.

Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors with a 10/100/1000 baseT interface.

Internet Service Provider (ISP) must provide routers and Data media converters or transmission devices in all cases.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz)

Devices must be rack mountable in a standard 19-inch Commercial off-the-shelf (COTS) rack.

One separate or individual physical interface connector is required per service.

Service Support and Contingencies

The awarded ISP must warrant service support 7X24X365.

The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with CDC Contracting Office Representative (COR) or Information

Technology (IT) representative from the CDC ICT Office.

Expected service availability and reliability must be at minimum 99.97%.

The awarded ISP must have direct connection capability with major United States of America

(U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning.

The awarded ISP must provide online web access data traffic analysis graphs capabilities.

Graphs must be updated daily. Graphs must retain traffic history behavior for at least one year.

The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

SERVICE: MPLS

NAME: Multi-Protocol Label Switching Network inter-connecting all CDC

Kenya offices

DESCRIPTION: Dedicated MPLS links at CDC Kenya offices as follows:

• Nairobi-HQ – 12Mbps

• Nairobi-USEmbassyOffice – 10Mbps

• Nairobi-KNHOffice – 4Mbps

• Kisumu-Kisian – 10Mbps

• Kisumu-JOOTRH – 10Mbps

TYPE OF

SERVICE:

Dedicated MPLS Channel

LOCATION: Nairobi (3) and Kisumu (2) as detailed in the description above

ALL PROVIDED MPLS CONNECTIONS MUST COMPLY WITH THE FOLLOWING

REQUIREMENTS (EXCEPT WHEN SPECIFIED):

MPLS Services Quality

MPLS Service Provider (ISP) must provide dedicated leased channel high-speed access to the

MPLS cloud; data transport media must be fiber optic. Twenty-four (24) hours uplink. CDC

MPLS connection must be "always on” and must not require the installation of any custom software on the client side.

MPLS Service digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description.

For MPLS Services the Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the MPLS Cloud. Bandwidth/Cloud access should be strictly limited to the five CDC offices described above. Connection Ratio must be 1/1.

MPLS Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; MPLS Service Contention Ratio (downstream / upstream) must be

1:1 /1:1.

MPLS Service Provider must provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, must be the higher QOS percentage possible but, at minimum, greater than 99.97% or the highest possible quality of service connection reaching 100%.

MPLS Service Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 7ms.

MPLS Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols

(especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control

Protocol (TCP) protocol. Filters or sniffers must not be established, connected, or introduced by the MPLS Service Provider for any CDC channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior to lease line circuit installation.

MPLS Service Provider must provide detailed network diagram that shows all possible paths used for the network traffic in the MPLS Cloud.

Physical and logical connection:

(see Figure 1 - Proposed internet topology)

The link shall be terminated on the MPLS Service Provider’s router at CDC.

• The MPLS Service Provider router shall be connected to a CDC router via 1 x

10/100/1000 Mbps full duplex Ethernet connection

Performance and monitoring:

Demonstrable throughput: Nairobi-HQ – 12Mbps, Nairobi-USEmbassyOffice – 10Mbps, Nairobi-KNHOffice – 4Mbps, Kisumu-Kisian – 10Mbps, Kisumu-JOOTRH – 10Mbps respectively

• Latency throughout the cloud - maximum 10ms

• A monitoring system tracking link up/down status and quality with an ability to send threshold-breach alerts via email must be provided.

• CDC should be provided credentials to access a graphical monitoring tool for the connections.

MPLS Service Provider must have redundancy in the MPLS cloud, allowing for many-to-many connection paths.

MPLS Service Provider must provide Fiber Optic connectivity to the very end at each of the five

CDC Offices in Nairobi and Kisumu.

Network Identification

MPLS Service Provider must provide a block of eight (8) static private IP Addresses on a single subnet.

MPLS Service Provider (ISP) must provide IP addresses used to identify the single subnet address in Classless Inter-Domain Routing address specification (Network IP address / 29) or, equivalently, its subnet mask 255.255.255.248, and ISP Gateway IP address.

Network Devices

The network devices shall comply with the following characteristics:

End devices:

• Preferably cisco or equivalent.

• Must not be Huawei.

• ISP router syslog and routing configuration to be provided; including configurations for tracking device logon, system configuration changes and fail-over status changes; and sending these messages to a designated CDC IP address

Services provided by the MPLS Service Provider must be delivered with RJ-45 interface connectors with a 10/100/1000 baseT interface.

MPLS Service Providermust provide router(s) and Data media converters or transmission devices in all cases.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz).

Devices must be rack mountable in a standard 19 inch Commercial off-the-shelf (COTS) rack.

One separate or individual physical interface connector is required per service.

Service Support and Contingencies

The awarded MPLS Provider must warrant service support 7X24X365.

The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with CDC Contracting Office Representative (COR) or Information

Technology (IT) representative from the CDC ICT Office.

Expected service availability and reliability must be at minimum 99.97%.

The awarded vendor must install a redundant cable or Fiber Optic infrastructure to each CDC

Office, known as backup line with channel state inspection mechanism, in order to verify service connectivity and provide immediate MPLS backup connectivity services to the respective CDC

Offices.

The awarded MPLS Service Provider must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated daily. Graphs must retain traffic history behavior for at least one year.

The awarded MPLS Service Provider must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

II. GENERAL:

A. The Department of State has a requirement for one full period, full duplex, clear channels, digital circuits and Internet leased lines capable of supporting synchronous traffic. For clear channel circuits, they shall be completely transparent, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment. The circuit shall be supplied for the transmission of a multiplexed aggregate bit stream for telegraphic and data signals.

The Department of State reserves the right to increase or decrease this digital circuit bandwidth requirement from no less than 64 kbps and up to 15 Mb within 30 days written notice to the

Contractor. The desired intervals for circuit bandwidth are as follows: 64kbps, 256kbps, 512kbps, 1Mb, 2Mb, 4Mb, 6Mb, 8Mb, 10Mb, and 15Mb. The Contractor is to provide fractional

T-1 fixed cost pricing for this increase or decrease of digital service. The availability of this circuit shall not be less than 99.7 percent per month over the period of the contract.

B. These digital services shall be via Optic Fiber. The service shall be for the exclusive use of the Department of State, 24-hours per day, 7 days per week, and 52 weeks per year.

C. The Contractor shall coordinate the service and shall be responsible for the technical sufficiency of the circuit, including services necessary to establish, operate, and restore the circuit. Except for modems and terminal equipment furnished by the Government, the

Contractor shall provide all equipment, materials, and supplies required to provide the service which includes the Data Service Unit (DSU) configured with Data Communications Equipment

(DCE) interface. If required, signal element timing shall be provided by the Contractor’s facility.

D. The Contractor shall provide sufficient technical support to ensure uninterrupted end-to-end service between such terminal points as are covered in this contract. The

Contractor shall provide, properly adjust, and maintain the circuit for continuous Department of

State use. The Contractor shall ensure that the circuit complies with service changes, additions, or deletions as required under this contract.

E. Reserved.

F. Reserved.

G. The Contractor shall supply a Data Service Unit(s) (DSUs) configured with a Data

Communications Equipment (DCE) interface. Signal element timing shall be provided as follows: (1) timing to the American Embassy will be provided by the Contractor’s facility.

H. Reserved.

I. Services. This is a firm fixed-price contract for the lease of one full period, full duplex, clear channels, digital circuits and internet leased lines capable of supporting synchronous traffic.

For the clear channel circuits, they shall be completely transparent to 2,048 kbps data or different if specified on the service requirements, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment.

J. Bit Error Rate Test (BERT) The bit error rate (BER) for the service shall not be greater than 1 in 10 to the 6 bits for 99.7% of the time, for all time.

K. Acceptable Level of Performance. The Standard of Performance (SP) for this contract is 99.7% percent availability per month (100 percent less 0.3 percent each month for corrective and preventive maintenance).

L. Inspection and Acceptance. Unless specified in the Contract, the Government shall require a period not to exceed 24 hours in order to perform testing to determine acceptance of the required circuit under Section C. The U.S. destination point or the U.S. foreign post shall conduct the testing.

M. Term of Contract: The required circuits shall be installed and delivered to the

Destination Point on or before 60 Days after Contract Award. Upon successful installation and acceptance by the Government of the required circuit under Section C, the Contractor shall be provided, in writing, notice to proceed and shall provide contractual services for a twelve (12) month period, commencing on the date specified in the notice to proceed.

N. The Contractor agrees that the work and services set forth in this contract shall be performed during the period commencing the effective date of this contract and shall continue through the end of the twelve month period of service (CLIN 1 through 8), excluding the exercise of any option.

O. Reserved.

P. An Invoice, suitable for payment, shall contain, but not limited to, the following information:

1. Name of Contractor;

2. Date of Invoice;

3. Original Invoice Number (Consecutive numbers);

4. Contract number;

5. Task or Delivery Order number, as applicable;

6. Government Specific Accounting and Appropriation Data (Funding Cite.)

(Example: 19X0113-2015-X75041-180100-5327-2332);

7. Contract Line Item Number (CLIN) of item or service provided;

8. Description of the item, or service actually provided;

9. Period of performance of service or date item is provided;

10. Block/Space reserved for COR acceptance signature and date;

11. Signature, Name and Phone number of Company representative authorized to sign invoices;

12. Remit to address

13. Name, phone number and Mailing address to whom any disputed invoices should be addressed;

14. Credits with explanation and period covered.

Failure to submit Invoices which do not identify this information shall be returned without payment to the Contractor for correction.

Q. Reserved.

R. Authorized Instruction to Contractor

a. No person or agency other than the Contracting Officer (CO) is authorized to give instruction, orders or directions on behalf of the Government to the Contractor or his employees, unless such person or agency is authorized in writing by the CO to so act. The authority of such person or agency is strictly limited to the written authorization provided by the CO. The duty is upon the Contractor to determine the authority of such person or agency. Any questions regarding the authority of such person or agency should be directed to the CO in writing.

b. Contracting Officer’s Representative (COR): The CO may designate and authorize a representative(s) to act on his/her behalf under this contract. Such representative(s) as may be appointed shall be designated by a letter from the CO and a copy of the letter shall be given to the Contractor. The COR shall represent the CO as specified in his/her delegation of authority letter. The COR shall not be authorized to issue change orders or adjustments.

Changes in the Scope of Work/Specifications or any increase or decrease in the work called for by this contract shall be made by the CO by an executed modification to this contract.

S. Reserved.

T. Release of Information

1. The Contractor’s organization shall clear with the Information Office listed below any public release of information on this contract. This information includes news stories, articles, sales literature, advertisements, radio-TV spots, etc.

2. The request for public release of information should be addressed to:

U.S. Embassy Nairobi, P.O.Box 606-00621, Nairobi, Kenya

3. Limited Use of Data and Information. Performance of this contract may require the Contractor to access and use data and information proprietary to the Government agency or agency personnel, or which is of such a nature that its dissemination or use, other than in performance of this contract would be adverse to the interests of the Government or others. The Contractor and Contractor personnel shall not divulge, or release data or information developed or obtained in performance of this contract, until made public by the Government, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor will not use, disclose, or reproduce proprietary data which bears a restrictive legend, other than as required in the performance of this contract. Nothing herein shall preclude the use of any data independently acquired by the Contractor without such limitations or prohibit an agreement at no costs to the Government between the Contractor and the data owner provides for greater rights to the Contractor.

U. Circuit Downtime and Credits

Credits shall be assessed against the Contractor in those instances where the circuit during any given month or year that fail to achieve and sustain the minimum acceptance standards stated above.

Downtime compensation table

Period Value per hour of downtime Elaboration

06:30 –

18:30 1.5x

An hour of downtime will count as 1.5 hours lost

Total downtime between 06:30 and 18:30 shall count as 18 hours lost

18:30 -

06:30 0.5x

An hour of downtime will count as 0.25 hours lost

Total downtime between 6pm and 6am shall count as 6 hours lost

Important Note:

Compensation shall be way of a credit note raised against the invoice for the billing period in favor of CDC Kenya

1. Definitions:

Circuit Availability Acceptance Level: Yearly Circuit Availability Acceptance Level is computed by 365 calendar days times 24 (hours per day) times 99.7% acceptance level equals

8,716.20 hours annum. (365 x 24 = 8760 x 99.7% = 8,733.72). Monthly Circuit Availability is computed by the calendar days per month times 24 (hours per day) times 99.7% acceptance level

(example: 31 x 24 = 744 x 99.7% = 741.76).

Downtime: That period of time when the circuit becomes non-operational or unusable for communication or transfer of data or failures to meet the minimum acceptance standards. The maximum cumulative Annual downtime that shall be acceptable for corrective or preventative maintenance is 26.28 hours (8760 x .3%). The maximum cumulative Monthly downtime that shall be acceptable for corrective or preventative maintenance shall be .3% of the total available hours for the month (example: 31 x 24 = 744 x .3% = 2.23 hours).

Period of Downtime: Downtime shall commence at the time first attempt for contact is made by the Government (or its representative) to the Contractor’s Point of Contact and shall be annotated on the Remedy Ticket and shall continue until the circuit is returned into Service by the Government.

Downtime Credits: Monetary value returned to the Government for failure to meet the

Circuit availability requirements. Downtime Credits shall be assessed based on cumulative downtime time with the minimum assessment being one hour. Downtime credit shall be equal to the hourly or daily rate (as applicable) as identified in the schedule in Section B. There are two

(2) situations when circuit Downtime Credits can be accumulated:

1) Below Availability Level,

2) Extended Downtime.

2. Credit for Circuit Downtime by Situation

Below Availability Level: If the downtime accumulated for a circuit adds up to 26.28

(8760 x 0.3%) cumulative hours or more during any one contract year (365 calendar days) or depending on the number of hours for the month (example 744 x .3%) cumulative hours per month (example: 31 calendar day month) the Contractor shall grant a hourly credit to the

Government for each hour of downtime. Each additional one hour increment or portion thereof will be assessed as an additional hour.

Extended Downtime Credit(s): Cumulative time of more than 18 hours but not greater than 24 hours for any one outage shall be assessed at a daily rate. Any increment of 24 hours beyond the initial 24 hours of any one outage shall be assessed at the standards for the hourly rate up to 12 hours, however between 12 and 24 hours the credit shall be assessed at the daily rate.

3. Exceptions to Cumulating of Downtime

Cumulating of circuit downtime shall include all unscheduled downtime deemed to be the responsibility of the Contractor, with the following exceptions:

a. When the failure to perform arises out of causes beyond the control and without the fault or negligence of the Contractor or Sub-contractor as defined in the Termination for Default clause in Section I of this contract.

b. Malfunction of equipment, frequency fading and interference, errors of commission and/or omission by the Contractor or Sub-contractor, and commercial power surges or failures are considered to be normal hazards of the industry and therefore do not qualify as causes beyond the control of the Contractor or Sub-contractor. The Contractor shall be charged with credits for all reported outages determined “no trouble found” or “came clear while testing” but which exceed 45 minutes.

The Contracting Officer shall make final determination as to whether downtime is the responsibility of the Contractor. If requested by the Contracting Officer, the Contractor shall provide documentation to support claims of excusable downtime. For downtime determined to be the Contractor’s responsibility, the Contracting Officer may elect to assess a credit for each instance of non-performance.

4. Payment Reduction for Downtime Credits

When Circuit Downtime credit(s) is owed to the Government, the total number of creditable hours shall be accumulated for the month and will be deducted from the payment due the Contractor in the month they accrued.

5. Trouble Escalation Procedure

a. The Government shall refer the problem to the carrier after performing tests as prescribed in the Trouble Analysis procedure. Obtain the name of the carrier test person and a carrier ticket number; record this information on the Government’s Remedy Ticket.

b. After the trouble has been referred to the carrier for two (2) hours, recall the carrier for an update on the current trouble. Record the carrier’s response, the name of the individual you talked with, and the carrier ticket number on the Remedy Ticket.

c. After the trouble has been referred to the carrier for four (4) hours, recall the carrier for an update on the current trouble. If the carrier’s response is not satisfactory escalate the trouble to the carrier’s management. Record the carrier’s response, the name of the individual you talked with, and the carrier ticket number on the Remedy Ticket.

d. After the trouble has been referred to the Contractor for six (6) hours the COR shall escalate the trouble to the Contractor’s manager; also notify IRM/IMO and the Contracting Officer and the STATE IRM/ISC Office. Record the contractor’s response, the name of the individual you talked with, the Contractor ticket number, and the names of the IRM managers that were notified on the Remedy Ticket.

e. Continue to status the Contractor for the remainder of the outage or until you have received a problem resolved status.

6. Technological Refreshment

After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the

Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

a. The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

b. The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

c. The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the

Contractor.

d. Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

7. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the

Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold

Services.

Performs all Internet services set forth in the scope of work.

1. thru 6.

All required services are performed and no more than one

(1) customer complaint is received per month.

Attachment 1 to Description/Specifications/Statement of Work, Government furnished

Property

Reserved.

CDC Premises

1. Nairobi-HQ

2. Kisian

ISP router

CDC router

INTERNET

Fiber last-mile Radio last-mile

ISP network

CDC network e0 e1 e2 e0 e1 CDC syslog monitor e3

Attachment 2 to Description/Specifications/Statement of Work, Figure 1 - Proposed internet topology

Figure 2 - Proposed MPLS topology

CDC Premises

1. Nairobi-HQ

2. Nairobi-Embassy

3. Nairobi-KNH

4. Kisumu-Kisian

5. Kisumu-CRC

MPLS Provider Router

CDC MPLS

Router2

MPLS Cloud

Fiber last-mile Radio last-mile

MPLS provider infrastructure

CDC Network2 e0 e1 e2 e0 e1 CDC syslog monitor e3

CDC MPLS

Router1 e4 e0 e1

CDC Network1

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS (OCT

2018) AND (DEVIATION 2017-02) (JUNE 2017), is incorporated by reference (see SF-1449, Block

27A)

FAR 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE

ORDERS-COMMERCIAL ITEMS (JUNE 2020)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or

Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or

Statements (Jan 2017) (section 743 of Division E, Title VII, of the Consolidated and Further

Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services

Developed or Provided by Kaspersky Lab and Other Covered Entities (Jul 2018) (Section 1634 of Pub. L. 115-91).

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video

Surveillance Services or Equipment. (Aug 2019) (Section 889(a)(1)(A) of Pub. L. 115-232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov

2015).

(5) 52.233-3, Protest After Award (Aug 1996) (31 U.S.C. 3553).

(6) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004) (Public Laws 108-

77 and 108-78 (19 U.S.C. 3805note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the

Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

X (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (June 2020), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Jun

2020) (41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and

Reinvestment Act of 2009 (Jun 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

_X (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract

Awards (Jun 2020) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery

Contracts (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

_X_ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with

Contractors Debarred, Suspended, or Proposed for Debarment. (Jun 2020) (31 U.S.C. 6101note).

https://www.acquisition.gov/content/part-52-solicitation-provisions-and-contract-clauses#i52_203-19 https://www.acquisition.gov/content/part-52-solicitation-provisions-and-contract-clauses#id189A70O0P1N https://www.acquisition.gov/content/part-52-solicitation-provisions-and-contract-clauses#unique_528902107 https://www.acquisition.gov/content/part-52-solicitation-provisions-and-contract-clauses#i1062680 https://www.acquisition.gov/content/part-52-solicitation-provisions-and-contract-clauses#i1048661 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/content/part-52-solicitation-provisions-and-contract-clauses#i1048698 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/content/part-52-solicitation-provisions-and-contract-clauses#i1063319 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3…