Solicitation_Document_SRS500-16-Q-0005_Cellular_Telephone_and_Data_Services.pdf

April 6, 2016

RE: Solicitation Number SRS500-16-Q-0005

Cellular Telephone and Data Services

The Embassy of the United States of America invites you to submit a quotation for cellular telephone and data services for the Embassy of the United States of America in Moscow and three (3) constituent Posts in St. Petersburg, Vladivostok and Yekaterinburg. The Embassy intends to award a contract to the responsible company submitting an acceptable quotation at the lowest price. We intend to award a contract based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.

The Embassy will conduct a pre-quotation conference in Moscow and all prospective offerors are invited to attend. For more information, please reference Section 3 of the attached Request for Quotations (RFQ).

IMPORTANT: Two (2) quotations (one marked ORIGINAL and the other marked COPY) must be submitted in a sealed envelope marked "SRS500-16-Q-0005 Quotation Enclosed". Please submit your quotation to:

Attention: GSO/Contracting Embassy of the United States of America

8 Bolshoi Devyatinsky Pereulok Moscow, Russia 121099

Quotations must be received on or before 17:00 (Moscow time) on May 13, 2016. No quotations will be accepted after this time. Furthermore, no electronic offers will be accepted. The solicitation package will be published and available on FedBizOpps and the Embassy’s website; the solicitation and awards will be subject to the laws and regulations of the United States of America and is being competed utilizing full and open competition procedures.

NOTE: Registration in the System for Award Management Registration (SAM) is a mandatory requirement in order to be considered for award. Offerors may obtain information on registration and annual confirmation requirements via the Internet at the help tab of https://www.sam.gov.

For a quotation to be evaluated, please ensure that you complete and submit the following:

1. SF-1449

2. Section 1, Prices

3. Section 5, Representations and Certifications;

4. Additional information as required in Section 3.

Please direct any questions regarding this solicitation to the Contracting Officer via hirniakm@state.gov.

Sincerely, Myron V. Hirniak

Myron V. Hirniak Contracting Officer mailto:hirniakm@state.gov

TABLE OF CONTENTS

Section 1 - The Schedule

• SF 1449 cover sheet

• Continuation To SF-1449, RFQ Number SRS500-16-Q-0005, Prices, Block 23

• Continuation To SF-1449, RFQ Number SRS500-16-Q-0005, Schedule Of

Supplies/Services, Block 20 Description/Specifications/Work Statement

Section 2 - Contract Clauses

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 4 - Evaluation Factors

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 5 - Representations and Certifications

• Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

CONTINUATION TO SF-1449

RFQ NUMBER SRS500-16-Q-0005

PRICES, BLOCK 23

SECTION 1 - THE SCHEDULE

1. SCOPE OF CONTRACT

The Contractor shall provide mobile telephone services to the Embassy of the United States of America in Moscow, and three constituent posts located in St. Petersburg, Yekaterinburg, and Vladivostok. The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for standard services that have been satisfactorily performed.

Standard (or Scheduled) services are defined as rental of SIM cards with valid cell phone numbers on a monthly basis. The Contractor shall guarantee the provision of these services for the duration of the contract. This work shall not be subcontracted. The Contracting Officer may require the Contractor to change the number of standard services within 48-hours of written notice.

Temporary additional services are defined as rental of SIM cards on a daily basis. These services shall support special events. The Contractor shall provide temporary additional services in addition to the scheduled services specified in this contract. The Contracting Officer shall order temporary additional services on an as- needed basis. This work shall not be subcontracted. The Contracting Officer may require the Contractor to provide temporary additional services within 24-hours of written notice.

The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, the materials provided and requested under these services. The Contractor shall also include a copy of the Contracting Officer’s written confirmation for the temporary additional services.

II. PERIOD OF PERFORMANCE

The contract will be for a one-year (1-year) period from the date of the contract award, with four option years (4 option years) to renew.

III. PRICING

VALUE ADDED TAX. Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate line item in the contract and on invoices. The amount of VAT to be charged is 18%. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is included in each performance period. The portions of the solicitation subject to VAT are:

A. OFFERS AND PAYMENT IN US DOLLARS

U. S. firms are eligible to be paid in U.S. Dollars. U.S. Firms desiring to be paid in U.S.

dollars should submit their offers in U.S. dollars. A U.S. firm is defined as a company which operates as a corporation incorporated under the laws of a state within the United States.

Any firm, which is not a U.S. firm, is a Foreign Firm. Foreign Firms are allowed to submit their quotes in U.S. Dollars. If a Foreign firm quoted its prices in local currency, the Government shall make payment in local currency. If a Foreign Firm quoted its prices in U.S.

Dollars and did not possess a license to receive payments in U.S. Dollars, the Government shall make payments in local currency (Russian Rubles) in accordance with the Central Bank of Russia official exchange rate on the day the payment is processed by the Financial Management Office of the U.S. Embassy Moscow.

B. Standard Services - base year of service - estimated quantities (base period of the contract, starting on the date of contract award and continuing for a period of 12- months).

C. Temporary Additional Services: The unit price set forth below is the price per day per phone:

During the contract period, the Government shall place orders totaling a minimum of 1 SIM card on an as-needed basis. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed 200 SIM cards on an as-needed basis.

This reflects the contract maximum for this period of performance.

D. Fee for porting telephone numbers from other cellular provider (see Performance Work Statement, paragraph 8) 1500 each _______(one-time fee)

Description Estimated Qty. Unit Price Per Month Total Price SIM cards with unlimited traffic 1500 Each

VAT

Total Annual Fixed Price for Standard Services without VAT

Description Estimated Qty. Unit Price Per Month Total Price SIM cards with unlimited, international voice and data traffic

10 Each

VAT

Total Annual Fixed Price for Standard Services without VAT

Description Estimated Qty. Unit Price Per Month Total Price Rent of SIM cards with unlimited traffic 100 Each

VAT

Total Annual Fixed Price for Temporary Additional Services without VAT

E. Activation fee for newly issued 1500 each _______ SIM cards (if applicable)

F. Activation/Deactivation fee for 1500 each _______ the data plan (if applicable). See Performance Work Statement, paragraph 1.8)

TOTAL ESTIMATED AMOUNT FOR BASE YEAR (Standard services + Temporary Additional Services + Porting Fee +Applicable Activation/Deactivation Fees, no VAT)

VAT ____________________

IV. PRICING – FIRST OPTION YEAR OF SERVICE

A. Standard Services – first option year of service - estimated quantities (base period of the contract, starting on the date of contract award and continuing for a period of 12- months).

B. Temporary Additional Services: The unit price set forth below is the price per

Description Estimated Qty. Unit Price Per Month Total Price SIM cards with unlimited traffic 1500 Each

VAT

Total Annual Fixed Price for Standard Services without VAT

Description Estimated Qty. Unit Price Per Month Total Price SIM cards with unlimited, international voice and data traffic

10 Each

VAT

Total Annual Fixed Price for Standard Services without VAT

Description Estimated Qty. Unit Price Per Month Total Price Rent of SIM cards with unlimited traffic 100 Each

C. Activation fee for newly issued 1500 each _______

D. Activation/Deactivation fee for 1500 each _______ paragraph 1.8)

TOTAL ESTIMATED AMOUNT FOR FIRST OPTION YEAR (Standard services + Temporary Additional Services +Applicable Activation/Deactivation Fees, no VAT)

V. PRICING – SECOND OPTION YEAR OF SERVICE

A. Standard Services – second option year of service - estimated quantities (base

Description Estimated Qty. Unit Price Per Month Total Price SIM cards with unlimited traffic 1500 Each

VAT

Total Annual Fixed Price for Standard Services without VAT

Description Estimated Qty. Unit Price Per Month Total Price SIM cards with unlimited, international voice and data traffic

10 Each

VAT

Total Annual Fixed Price for Standard Services without VAT

Description Estimated Qty. Unit Price Per Month Total Price Rent of SIM cards with unlimited traffic 100 Each

TOTAL ESTIMATED AMOUNT FOR SECOND OPTION YEAR (Standard services +

VI. PRICING – THIRD OPTION YEAR OF SERVICE

A. Standard Services – third option year of service - estimated quantities (base

Description Estimated Qty. Unit Price Per Month Total Price SIM cards with unlimited traffic 1500 Each

VAT

Total Annual Fixed Price for Standard Services without VAT

Description Estimated Qty. Unit Price Per Month Total Price SIM cards with unlimited, international voice and data traffic

10 Each

VAT

Total Annual Fixed Price for Standard Services without VAT

Description Estimated Qty. Unit Price Per Month Total Price Rent of SIM cards with unlimited traffic 100 Each

TOTAL ESTIMATED AMOUNT FOR THIRD OPTION YEAR (Standard services +

VII. PRICING – FOURTH OPTION YEAR OF SERVICE

A. Standard Services – fourth option year of service - estimated quantities (base

Description Estimated Qty. Unit Price Per Month Total Price SIM cards with unlimited traffic 1500 Each

VAT

Total Annual Fixed Price for Standard Services without VAT

Description Estimated Qty. Unit Price Per Month Total Price SIM cards with unlimited, international voice and data traffic

10 Each

VAT

Total Annual Fixed Price for Standard Services without VAT

Description Estimated Qty. Unit Price Per Month Total Price Rent of SIM cards with unlimited traffic 100 Each

TOTAL ESTIMATED AMOUNT FOR FOURTH OPTION YEAR (Standard services +

Base Year Total Option Year 1 Total Option Year 2 Total Option Year 3 Total Option Year 4 Total

GRAND TOTAL FOR BASE + ALL OPTION YEARS, NO VAT

GRAND TOTAL FOR BASE + ALL OPTION YEARS, WITH VAT

CONTINUATION TO SF-1449

RFQ NUMBER SRS500-16-Q-0005

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT

This solicitation is for mobile telephone services. The Embassy and constituent Consulates are using approximately 1,500 lines for official purposes. The Contractor shall provide complete mobile telephones services for the Embassy of the United States of America in Moscow, and three constituent posts located in St. Petersburg, Yekaterinburg, and Vladivostok.

The Contractor shall provide the following standard services for each of the 1,500 SIM cards:

(a) Unlimited number of monthly incoming/outgoing calls to all cellular telephones within the Contractor’s network;

(b) Unlimited number of monthly incoming/outgoing calls to all mobile telephones of other cellular telephone providers within the territory of the Russian Federation, United States of America, Europe, Asia and all other regions of the world;

(c) Unlimited number of monthly incoming/outgoing calls to all landline telephone numbers within the territory of the Russian Federation, United States of America, Europe, Asia and all other regions of the world;

(d) Unlimited international roaming in all regions of the world;

(e) Unlimited number of monthly incoming/outgoing SMS messages within the territory of the Russian Federation, United States of America, Europe, Asia and all other regions of the world;

(f) Voicemail that is accessible within the territory of the Russian Federation, United

States of America, Europe, Asia and all other regions of the world;

(g) Cellular data services within the Russian Federation;

(h) Dedicated 24-hour/7-days per week customer service;

(i) Detailed monthly billing/accounting of all calls placed;

(j) Dedicated account manager (facilitate telephone number transfer from one account to another, accounts changes, etc.)

(k) Temporary additional services shall include the same services as the standard services, but shall be paid by the Government based on daily rates.

(l) The Contractor must guarantee that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static.

Network problems shall be remedied immediately, and the COR must be immediately informed of any problems and their resolution.

(m) The Contractor will provide for ten (10) SIM cards the following services:

• Unlimited number of monthly incoming/outgoing calls to all cellular telephones within the Contractor’s network;

• Unlimited number of monthly incoming/outgoing calls to all mobile telephones of other cellular telephone providers within the territory of the Russian Federation, United States of America, Europe, Asia and all other regions of the world;

• Unlimited number of monthly incoming/outgoing calls to all landline telephone numbers within the territory of the Russian Federation, United States of America, Europe, Asia and all other regions of the world;

• Unlimited international roaming in all regions of the world;

• Unlimited number of monthly incoming/outgoing SMS messages within the territory of the Russian Federation, United States of America, Europe, Asia and all other regions of the world;

• Voicemail that is accessible within the territory of the Russian Federation, United

States of America, Europe, Asia and all other regions of the world;

• 30 GB (Thirty Gigabytes) per month of cellular data services within the territory of the Russian Federation, for all fifty (50) states within the United States of America, including its territories of: Puerto Rico, Guam, Northern Marianas, United States Virgin Islands and American Samoa; all remaining countries comprising the North American continent; the entire continent of South America; the entire continent of Europe; 95% of the countries comprising the Asian continent; all of Australia and New Zealand; 95% of the countries comprising the African continent; and 30% of the countries comprising Oceania.

1.1 EQUIPMENT PACKAGE [RESERVED]

1.2 CALLS WITHIN THE RUSSIAN FEDERATION

The Contractor shall ensure on a 24-hour/7-day per week basis at least 90% local network coverage around the Russian Federation with special consideration to all urban areas and main traffic routes. Access to the national landline telephone service shall also be provided at the same coverage level.

1.3 INTERNATIONAL CALLS

The Contractor shall ensure on a 24-hour/7-day per week basis international connectivity for all fifty (50) states within the United States of America, including its territories of: Puerto Rico, Guam, Northern Marianas, United States Virgin Islands and American Samoa; all remaining countries comprising the North American continent; the entire continent of South America; the entire continent of Europe; 95% of the countries comprising the Asian continent; all of Australia and New Zealand;

https://en.wikipedia.org/wiki/Puerto_Rico https://en.wikipedia.org/wiki/Guam https://en.wikipedia.org/wiki/Northern_Marianas https://en.wikipedia.org/wiki/Northern_Marianas https://en.wikipedia.org/wiki/United_States_Virgin_Islands https://en.wikipedia.org/wiki/American_Samoa https://en.wikipedia.org/wiki/Puerto_Rico https://en.wikipedia.org/wiki/Guam https://en.wikipedia.org/wiki/Northern_Marianas https://en.wikipedia.org/wiki/United_States_Virgin_Islands https://en.wikipedia.org/wiki/United_States_Virgin_Islands https://en.wikipedia.org/wiki/American_Samoa

95% of the countries comprising the African continent; and 30% of the countries comprising Oceania.

1.4 INTERNATIONAL ROAMING

The Contractor shall provide international roaming connectivity for all fifty (50) states within the United States of America, including its territories of: Puerto Rico, Guam, Northern Marianas, United States Virgin Islands and American Samoa;

all remaining countries comprising the North American continent; the entire continent of South America; the entire continent of Europe; 95% of the countries comprising the Asian continent; all of Australia and New Zealand; 95% of the countries comprising the African continent; and 30% of the countries comprising Oceania.

1.5 WIRELESS APPLICATION PROTOCOL (WAP)

The Contractor shall provide Internet connection through their network to Wireless Application Protocol (WAP) Internet sites.

1.6 SMS MESSAGING

The Contractor shall provide incoming/outgoing SMS messages within the territory of the Russian Federation, United States of America, Europe, Asia and all other regions of the world.

1.7 VOICEMAIL

The Contractor shall provide Voicemail services in English and Russian languages, allowing the user to default to the preferred language. A unique and individual Voicemail box shall be prepared for each number as per standard industry practice.

1.8 DATA SERVICE

The Contractor shall provide an unrestricted data service plan within the territorial integrity of the Russian Federation of no less than 3 GB (Three Gigabytes) per month for each SIM card. The Contractor shall not charge for or apply any "internal roaming" fees. If any activation or deactivation fees apply, the Contractor shall specify these fees in the Pricing section of this contract. The Contractor shall also specify how the fees are charged (once for the whole month or pro-rated for the days of use in a month).

1.9 RENTAL OF SIM CARDS

Upon receipt of written notification, the Contractor shall provide up to 50 (fifty) SIM cards for rent within three (3) days of notice and up to 100 (hundred) SIM cards within the next five (5) days. Requests for SIM cards rental shall be issued by the Contracting Officer and any rentals for SIM cards that apply to the above-referenced Consulates shall be issued by contractor’s local office(s).

https://en.wikipedia.org/wiki/Puerto_Rico https://en.wikipedia.org/wiki/Puerto_Rico https://en.wikipedia.org/wiki/Guam https://en.wikipedia.org/wiki/Northern_Marianas https://en.wikipedia.org/wiki/United_States_Virgin_Islands https://en.wikipedia.org/wiki/American_Samoa

1.10 CUSTOMER SERVICE

The Contractor shall make available technical support for all of the following:

establishing Voicemail, roaming questions, number changes, lost or stolen telephone reporting, and all other matters concerning the mobile telephone and data services.

1.11 DETAILED BILLING

1.11.1 The Contractor shall provide a monthly breakdown of calls made by individual numbers. The breakdown shall clearly show:

• Number called

• Time and date of each call

• Duration of each call

• Cost

• Other billed/chargeable services (if applicable)

1.11.2 The monthly lists of calls made shall be forwarded per the address below to the Contracting Officer’s Representative (COR) no later than the end of each current month for the previous month’s service:

GSO/Customer Service Center

8 Bolshoy Devyatinsky Pereulok

Moscow 121099, Russia

2. INVOICING

(a) The Contractor shall submit monthly invoices to the COR at the address shown in paragraph (c) below. A proper invoice must include the following information:

• Contractor's name and bank account information for payments by electronic funds transfer (EFT)

• Invoice Date and Contract Number

• Detailed billing information as described in Section 1.11.1 above

• A detailed list of other services used (e.g. Data Plan)

• Prompt payment discount, if any

• Name and contract information should the invoice be in dispute

(b) If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within seven (7) calendars days. The Contractor must then submit a proper invoice.

(c) The Contractor will send all invoices to the following address:

Financial Management Center

8 Bolshoy Devyatinsky Pereulok Moscow 121099, Russia

(d) Payment shall be made in local currency by Electronic Funds Transfer (EFT) within thirty (30) days after receipt of a proper invoice.

(e) The Government will provide annual proof of a direct exemption of Value Added Tax

(VAT) in accordance with host country VAT laws.

3. KEY PERSONNEL

3.1 The Project Manager must be able to converse in the English and Russian languages.

The Contractor shall assign to this contract the following project manager:

POSITION/FUNCTION: Project Manager

NAME: ________________________________

3.2 Project Managers or Contractor’s local representatives shall be assigned by the

Contractor to each constituent Consulate where the services shall be provided. The names and contacts of each local representative shall be confirmed by the Contractor to the COR within ten (10) days after the contract award.

3.3 During the first ninety (90) days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment. The Contractor shall notify the Contracting Officer within five (5) calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least ten (10) days before making any permanent substitutions.

3.4 After the first ninety (90) days of performance, the Contractor may substitute a key person if the Contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer.

3.5 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, along with a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person.

The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within five (5) calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

4. PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable Russian Federation laws.

5. GOVERNMENT FURNISHED PROPERTY

5.1 The Government intends to use Government-owned equipment and accessories under this contract. The Contractor will provide a fully functional SIM card, telephone number and appropriate security codes (PIN codes and PUK codes.

5.2 A list of cellphone types that the Government owns and intends to use with the services provided are as follows:

Nokia Models: 2310, 1600, 1650, and 1680: 300 Apple iPhone 4: 20 Apple iPhone 5: 25 Apple iPhone 5s: 75 Apple iPhone 6: 80 Apple iPhone 6+: 50 Sony Experia Z3: 5 Sony Experia Z3 + Dual: 5 Samsung Galaxy S3: 5 Samsung Galaxy S4: 10 Samsung Galaxy S5: 15 Samsung Galaxy S6: 35 Samsung Galaxy Note 4: 5 Privately Owned Phones: 870 (approximately)

The Government intends to use certain SIMS in the Apple iPhone 6 for unlimited, international voice, and data traffic (see III Prices, Standard Services and Performance Work Statement, paragraph (m)).

6. ADDITION OF NEW SIM CARDS

The Contractor will provide a fully functional SIM card, telephone number, and appropriate security codes (PIN codes and PUK codes) to the COR within 24-hours after receiving a delivery order under the contract.

7. NON-OFFICIAL SIM CARDS

This Contract is valid only for official Government needs.

8. MAINTAINING EXISTING TELEPHONE NUMBERS

The Government now has approximately 1,500 telephone numbers issued by the incumbent contractor and requires the maintenance of these same numbers under the new contract. Russian law allows customers to request keeping the same telephone number(s) in the event the service provider changes. The Government requires that any successor Contractor negotiate with the incumbent Contractor to facilitate the transition of the same numbers. If this transition requires any fees to be paid to the incumbent Contractor, the successor Contractor shall indicate the fee for keeping each telephone number in the Pricing Section of the contract (see Section III (C)). The successor Contractor shall ensure uninterruptable service during the transition period.

9. The SIM cards issued by the Contractor for personnel assigned to the three 3) Consulates shall have local area codes to avoid unnecessary tariffs for local calls.

10. DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be determined by the Government and Contractor as necessary to facilitate the performance of the contract.

11. TECHNOLOGICAL REFRESHMENT

After contract award, the Government may request – pursuant to FAR clause 52.212-4

- Contract Terms and Conditions –Commercial Items, paragraph (c), changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose to the Government technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions. Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

(a) The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the

(b) The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

(c) The proposal shall discuss the impact on hardware, services and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

(d) Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4 - Contract

Terms and Conditions –Commercial Items, paragraph (c), and other applicable clauses of the contract.

12. SPECIAL SHORT TERM PROMOTION

For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by the Government. The Government, at its own discretion, will have the option to accept or reject the opportunity.

13. DELIVERY ORDERS

The Contracting Officer will issue delivery orders to order phone and services to the Contractor for performance of work under this contract.

14. TRAINING

The Contractor shall provide, at no additional cost, training to the COR and Government Technical Monitors, assigned by the Government. Training to be provided will include the proper operation of the equipment purchased and the equipment’s operating features. The training will be coordinated with the COR to match work schedules.

15. EQUIPMENT RETURN/DEFECTIVE POLICY

If a SIM card is defective or is being returned, a new SIM card with the same telephone number will be provided within two (2) business days.

16. CUSTOMER SERVICE CENTERS

The Contractor is to provide a telephone number for the purpose of reporting equipment problems and malfunctions, billing inquiries, and customer question regarding accounts and services.

17. SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.

The Contractor shall have a recovery plan in place that shall deal with such occurrences.

18. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work

Para Performance Threshold

Performs all services set forth in the scope of work.

One (1) through Seventeen (17)

All required services are performed and no more than five

(5) customer complaints are received per month.

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERICAL

ITEMS (MAY 2015), is incorporated by reference (See SF-1449, Block 27A).

ADDENDUM TO FAR 52.212.4

None

THE FOLLOWING FAR CLAUSE IS PROVIDED IN FULL TEXT:

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (MAR 2016)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015)

(2) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(3) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004)(Public Laws

108-77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the

Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

X (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

X (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Oct 2015) (Pub. L. 109-282) (31 U.S.C. 6101 note).

https://www.acquisition.gov/sites/default/files/current/far/html/52_207_211.html#wp1146366 https://www.acquisition.gov/sites/default/files/current/far/html/52_233_240.html#wp1113329 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t29t32+1665+30++%2831%29%20%20AND%20%28%2831%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20 https://www.acquisition.gov/sites/default/files/current/far/html/52_233_240.html#wp1113344 http://uscode.house.gov/ https://www.acquisition.gov/sites/default/files/current/far/html/52_200_206.html#wp1137622 http://uscode.house.gov/ http://uscode.house.gov/ https://www.acquisition.gov/sites/default/files/current/far/html/52_200_206.html#wp1141983 http://uscode.house.gov/ http://uscode.house.gov/ https://www.acquisition.gov/sites/default/files/current/far/html/52_200_206.html#wp1144881 https://www.acquisition.gov/sites/default/files/current/far/html/52_200_206.html#wp1141649 http://uscode.house.gov/

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (Jan 2014) (Pub. L. 111-

117, section 743 of Div. C).

__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery

Contracts (Jan 2014) (Pub. L. 111-117, section 743 of Div. C).

__ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with

Contractors Debarred, Suspended, or Proposed for Debarment. (Oct 2015) (31 U.S.C. 6101 note).

X (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) (41 U.S.C. 2313).

__ (10) [Reserved].

__ (11)(i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011)

(15 U.S.C. 657a).

__ (ii) Alternate I (Nov 2011) of 52.219-3.

__ (12)(i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (OCT 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

__ (ii) Alternate I (JAN 2011) of 52.219-4.

__ (13) [Reserved] __ (14)(i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2011) (15 U.S.C.

644).

__ (ii) Alternate I (Nov 2011).

__ (iii) Alternate II (Nov 2011).

__ (15)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C.

644).

__ (ii) Alternate I (Oct 1995) of 52.219-7.

__ (iii) Alternate II (Mar 2004) of 52.219-7.

__ (16) 52.219-8, Utilization of Small Business Concerns (Oct 2014) (15 U.S.C.

637(d)(2) and (3)).

__ (17)(i) 52.219-9, Small Business Subcontracting Plan (Oct 2015) (15 U.S.C.

637(d)(4)).

__ (ii) Alternate I (Oct 2001) of 52.219-9.

__ (iii) Alternate II (Oct 2001) of 52.219-9.

__ (iv) Alternate III (Oct 2015) of 52.219-9.

__ (18) 52.219-13, Notice of Set-Aside of Orders (Nov 2011) (15 U.S.C. 644(r)).

__ (19) 52.219-14, Limitations on Subcontracting (Nov 2011) (15 U.S.C. 637(a)(14)).

__ (20) 52.219-16, Liquidated Damages—Subcon-tracting Plan (Jan 1999) (15 U.S.C.

637(d)(4)(F)(i)).

__ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-

Aside (Nov 2011) (15 U.S.C. 657 f).

__ (22) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013) (15

U.S.C. 632(a)(2)).

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__ (23) 52.219-29, Notice of Set-Aside for, or Sole Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (Dec 2015) (15 U.S.C. 637(m)).

__ (24) 52.219-30, Notice of Set-Aside for, or Sole Source Award to, Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (Dec 2015) (15 U.S.C. 637(m)).

__ (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

X (26) 52.222-19, Child Labor—Cooperation with Authorities and Remedies (Feb 2016)

(E.O. 13126).

__ (27) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

__ (28) 52.222-26, Equal Opportunity (Apr 2015) (E.O. 11246).

__ (29) 52.222-35, Equal Opportunity for Veterans (Oct 2015)(38 U.S.C. 4212).

__ (30) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29

U.S.C. 793).

__ (31) 52.222-37, Employment Reports on Veterans (FEB 2016) (38 U.S.C. 4212).

__ (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations

Act (Dec 2010) (E.O. 13496).

X (33)(i) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter

78 and E.O. 13627).

__ (ii) Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

__ (34) 52.222-54, Employment Eligibility Verification (OCT 2015). (Executive Order 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

__ (35)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA– Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (36)(i) 52.223-13, Acquisition of EPEAT®-Registered Imaging Equipment (JUN

2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Oct 2015) of 52.223-13.

__ (37)(i) 52.223-14, Acquisition of EPEAT®-Registered Televisions (JUN 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-14.

__ (38) 52.223-15, Energy Efficiency in Energy-Consuming Products (DEC 2007) (42

U.S.C. 8259b).

__ (39)(i) 52.223-16, Acquisition of EPEAT®-Registered Personal Computer Products

(OCT 2015) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-16.

X (40) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (AUG 2011) (E.O. 13513).

__ (41) 52.225-1, Buy American—Supplies (May 2014) (41 U.S.C. chapter 83).

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__ (42)(i) 52.225-3, Buy American—Free Trade Agreements—Israeli Trade Act (May 2014) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, Pub. L. 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, 112-41, 112-42, and 112-43.

__ (ii) Alternate I (May 2014) of 52.225-3.

__ (iii) Alternate II (May 2014) of 52.225-3.

__ (iv) Alternate III (May 2014) of 52.225-3.

X (43) 52.225-5, Trade Agreements (FEB 2016) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

X (44) 52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

__ (45) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Jul 2013) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

__ (46) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150).

__ (47) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 5150).

__ (48) 52.232-29, Terms for Financing of Purchases of Commercial Items (Feb 2002) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

__ (49) 52.232-30, Installment Payments for Commercial Items (Oct 1995) (41 U.S.C.

4505, 10 U.S.C. 2307(f)).

__ (50) 52.232-33, Payment by Electronic Funds Transfer—System for Award Management (Jul 2013) (31 U.S.C. 3332).

X (51) 52.232-34, Payment by Electronic Funds Transfer—Other than System for Award Management (Jul 2013) (31 U.S.C. 3332).

__ (52) 52.232-36, Payment by Third Party (May 2014) (31 U.S.C. 3332).

__ (53) 52.239-1, Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a).

__ (54)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels

(Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631).

__ (ii) Alternate I (Apr 2003) of 52.247-64.

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.] __ (1) 52.222-17, Nondisplacement of Qualified Workers (May 2014)(E.O. 13495).

__ (2) 52.222-41, Service Contract Labor Standards (May 2014) (41 U.S.C. chapter 67).

__ (3) 52.222-42, Statement of Equivalent Rates for Federal Hires (May 2014) (29

U.S.C. 206 and 41 U.S.C. chapter 67).

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