SRB10017Q0002.pdf

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV. 02/2012)

PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PAGE 1 OF

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

5. SOLICITATION NUMBER

S-RB100-17-Q-0002

6. SOLICITATION ISSUE DATE

April 12, 2017

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Zoran Djordjevic

b. TELEPHONE NUMBER(No collect calls)

+381-11/706-4166

8. OFFER DUE DATE/ LOCAL TIME

17:00 on May 15, 2017

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE:____ % FOR:

U.S. Embassy

GSO

Bul. Kneza A. Karadjordjevica 92

11040 Belgrade

Serbia

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

EDWOSB

8 (A) SIZE STANDARD:

11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

U.S. Embassy

GSO/Contracting Officer

Bul. Kneza A. Karadjordjevica 92

11040 Belgrade, Serbia

17a. CONTRACTOR/

OFFERER

CODE FACILITY

CODE

18a. PAYMENT WILL BE MADE BY

B&F

Bul. Kneza A. Karadjordjevica 92

11040 Belgrade, Serbia

CODE

DUNS # _____________________

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Cell phone & Blackberry services, Base Year

Cell phone & Blackberry services, 1st Option Year

Cell phone & Blackberry services, 2nd Option Year

Year

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL

ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER DATED

____________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY

ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS

TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print)

31c. DATE SIGNED

U.S. Embassy Belgrade SRB10017Q0002

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _______________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT 37. CHECK NUMBER

PARTIAL FINAL

COMPLETE PARTIAL FINAL

38. S/R ACCOUNT NO.

39. S/R VOUCHER NO. 40. PAID BY

41.a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41C. DATE

42b. RECEIVED AT (Location)

42c. DATE REC’D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

TABLE OF CONTENTS

Section 1 - The Schedule

SF 1449 cover sheet

Continuation To SF-1449, RFQ Number SRB10017Q0002, Prices, Block 23

Continuation To SF-1449, RFQ Number SRB10017Q0002, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement

Attachment 1 to Description/Specifications/Performance Work Statement, Government

Furnished Property

Section 2 - Contract Clauses

Contract Clauses

Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

Solicitation Provisions

Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12

Section 4 - Evaluation Factors

Evaluation Factors

Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12

Section 5 - Representations and Certifications

Representations and Certifications

Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not

Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER SRB10017Q0002

PRICES, BLOCK 23

1. SCOPE OF CONTRACT

The Contractor shall provide mobile wireless voice and data communication services (cell phone and

Blackberry service) to the Embassy of the United States of America in Belgrade, Serbia hereinafter referred to as “The Government”. The prices listed below shall include all labor, materials, insurance

(see FAR 52.228-3 and 52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for Standard Services that have been satisfactorily performed.

2. PERIOD OF PERFORMANCE

The contract will be for a one-year period from the date of the contract award, with two one-year options to renew.

3. PRICING

3.1 BASE YEAR

Standard Services - Estimated Quantities

# Service Estimated

Annual Amount

Unit Price per

Unit Total RSD

SIM card

(approximately 400 SIM cards x

12 months)

4,800 SIM/Month

Calls within the "Embassy"

Closed User Group (CUG) 24 hours a day

480,000 Minute

3 Calls within network 480,000 Minute

4 Calls outside network 720,000 Minute

International calls (to the United

States)* 10,000 Minute

Roaming - outgoing calls from the U.S to Serbia** 2,000 Minute

Short Messaging Services (SMS)

– domestic 480,000 Each

Blackberry BES data or services of equal characteristics 1 GB per month package

1,020 Month

Blackberry BES data per GB over the monthly subscription limit

510 GB

Unlimited monthly Internet access at 20Mbps/3Mbps 1,860 Month

BASE YEAR TOTAL

* The unit price shown is the current valid price for calls to/from the United States for the purpose of estimating the total amount of the contract.

** Roaming calls, incoming and outgoing, will vary based on the pricing of the foreign mobile telephony operator's rates from whose networks calls are being redirected to/from.

Additional Services at no cost to the Embassy:

1. Free activation/deactivation of roaming services

2. Free message delivery notification

3. Free unlimited SMS (Short Messaging Service) messaging within Closed User Group

4. 100 free domestic SMS (Short Messaging Service) outside Closed User Group for each user every month

5. Free notification of missed calls by SMS message

6. Free notification of the availability of a user previously unreachable via SMS message

7. Free initiation of new users of the closed group

8. Free activation and retrieving of voice mail

9. Free incoming call identification service

10. Free hiding of caller's id

11. Free setup of profiles

12. Free changing and creation of new user profiles within the group

13. Free access to monthly call listing via the Internet

14. Free access to monthly invoices via the Internet

15. Free access to an Internet web portal for activating/deactivating SIM cards, roaming, etc.

16. Inclusion of Embassy land-line telephone numbers in the "Embassy" Closed User Group

(CUG) 24/7

3.2 FIRST OPTION YEAR

Annual Amount

Unit Price per

Unit Total RSD

SIM card

(approximately 400 SIM cards x

12 months)

4,800 SIM/Month

Calls within the "Embassy"

Closed User Group (CUG) 24 hours a day

480,000 Minute

3 Calls within network 480,000 Minute

4 Calls outside network 720,000 Minute

International calls (to the United

States)* 10,000 Minute

Roaming - outgoing calls from the U.S to Serbia** 2,000 Minute

Short Messaging Services (SMS)

– domestic 480,000 Each

Blackberry BES data or services of equal characteristics 1 GB per month package

1,020 Month

Blackberry BES data per GB over the monthly subscription limit

510 GB

Unlimited monthly Internet access at 20Mbps/3Mbps 1,860 Month st

OPTION YEAR TOTAL

* The unit price shown is the current valid price for calls to/from the United States for the purpose of

3. Free unlimited SMS (Short Messaging Service) messaging within Closed User Group

4. 100 free domestic SMS (Short Messaging Service) outside Closed User Group for each user every month

5. Free notification of missed calls by SMS message

6. Free notification of the availability of a user previously unreachable via SMS message

7. Free initiation of new users of the closed group

8. Free activation and retrieving of voice mail

9. Free incoming call identification service

10. Free hiding of caller's id

11. Free setup of profiles

12. Free changing and creation of new user profiles within the group

13. Free access to monthly call listing via the Internet

14. Free access to monthly invoices via the Internet

15. Free access to an Internet web portal for activating/deactivating SIM cards, roaming, etc.

3.3 SECOND OPTION YEAR

Annual Amount

Unit Price per

Unit Total RSD

SIM card

(approximately 400 SIM cards x

12 months)

4,800 SIM/Month

Calls within the "Embassy"

Closed User Group (CUG) 24 hours a day

480,000 Minute

3 Calls within network 480,000 Minute

4 Calls outside network 720,000 Minute

International calls (to the United

States)* 10,000 Minute

Roaming - outgoing calls from the U.S to Serbia** 2,000 Minute

Short Messaging Services (SMS)

– domestic 480,000 Each

Blackberry BES data or services of equal characteristics 1 GB per month package

1,020 Month

Blackberry BES data per GB over the monthly subscription limit

510 GB

Unlimited monthly Internet access at 20Mbps/3Mbps 1,860 Month

ND

OPTION YEAR TOTAL

* The unit price shown is the current valid price for calls to/from the United States for the purpose of

3. Free unlimited SMS (Short Messaging Service) messaging within Closed User Group

4. 100 free domestic SMS (Short Messaging Service) outside Closed User Group for each user every month

5. Free notification of missed calls by SMS message

6. Free notification of the availability of a user previously unreachable via SMS message

7. Free initiation of new users of the closed group

8. Free activation and retrieving of voice mail

9. Free incoming call identification service

10. Free hiding of caller's id

11. Free setup of profiles

12. Free changing and creation of new user profiles within the group

13. Free access to monthly call listing via the Internet

14. Free access to monthly invoices via the Internet

15. Free access to an Internet web portal for activating/deactivating SIM cards, roaming, etc.

3.4 CONTRACT TOTAL

Base Year Total

First Option Year Total

Second Option Year Total

CONTRACT GRAND TOTAL

4. VALUE ADDED TAX

Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or invoices because the U.S. Embassy has a tax exemption certificate from the host government.

The Contractor shall include the following statement on invoices submitted for payment "Oslobodjeno plaćanja PDV-a po članu 24. st.1.16 pod tačka 1. Zakona o PDV” (“Exempt from VAT under article

24, paragraph 1.16, item 1 on the Law on VAT”).

5. CONTRACT MINIMUM/MAXIMUM

During each year of the contract, the Government shall place orders totaling a minimum of RSD

1,000,000.00. This reflects the annual contract minimum. The amount of all orders shall not exceed

RSD 13,000,000.00. This reflects the annual contract maximum.

CONTINUATION TO SF-1449

RFQ NUMBER SRB10017Q0002

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT

This solicitation is for mobile telephone services. The U.S. Embassy is using approximately 400 phone lines for official purposes of which approximately 325 are for standard and iPhone cell phones, and 75 are for Blackberry BES service. The Contractor shall provide complete mobile and Blackberry telephone services for the U.S. Embassy in Belgrade as follows:

A. Standard cell phone voice and data services. Standard service at a minimum includes:

a) National calls service

b) International calls service

c) International roaming service

d) SMS and MMS messaging service

e) Data service

f) Voice Mail service

g) Calls within Closed User Group

h) 4G/3G/LTE/GPRS/EDGE/UMTS/HSDPA\WLAN capability

B. Blackberry BES data services or services of equal characteristics for voice and data services at a minimum include:

a) National calls service

b) International calls service

c) International roaming service

d) SMS and MMS messaging service

e) Data service

f) Voice Mail service

g) Calls within Closed User Group

h) 4G/3G/LTE/GPRS/EDGE/UMTS/HSDPA/WLAN capability

The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. Network problems shall be remedied immediately, and the Contracting Officer’s Representative (COR) must be immediately informed of any problems and their resolution.

1.1 CALLS WITHIN SERBIA (National calls)

The Contractor shall ensure on a 24-hour basis at least 90% local network coverage within Serbia with

100% coverage of all urban areas and main traffic routes.

12 INTERNATIONAL CALLS

The Contractor shall ensure on a 24-hour basis international connectivity with the USA, all European countries, and all other worldwide countries that telephone services are available.

1.3 INTERNATIONAL ROAMING

The Contractor shall provide as extensive international roaming connectivity as possible, with the special interest of the Government for roaming within the region of Former Yugoslavia and the USA.

Roaming shall be disabled by default on all SIM cards unless expressly authorized in writing by the

Contracting Officer (CO).

1.4 WIRELESS APPLICATION PROTOCOL (WAP) - 4G/3G/LTE/GPRS/EDGE

The Contractor shall provide Internet connection through their network to the Wireless Application

Protocol (WAP) Internet sites. Internet service shall be disabled by default on all SIM cards unless expressly authorized in writing by the Contracting Officer.

1.5 SMS MESSAGING

The Contractor shall provide access to around the clock SMS and MMS messaging.

1.6 GROUP MESSAGING

The Contractor shall provide web based group SMS over a short code messaging service. Access to the system shall be limited only to persons designated by the COR and shall have the capability of creating multiple recipient groups. The Contractor shall never block SMS messages being sent via the group messaging gateway.

1.7 BLACKBERRY DATA SERVICES OR DATA SERVICES OF EQUAL

CHARACTERISTICS

The Contractor shall provide Blackberry or data services of equal characteristics at the flat subscription rate for each package selected as stated in Section 1, 3. Prices. Data services exceeding the package shall be charged at a flat rate per Megabyte (MB) at the rate stated in Section 1, 3. Prices.

1.8 VOICE MAIL

The Contractor shall provide Voice Mail services in English and Serbian Language. A Voice Mail Box shall be prepared for each number separately as per standard practice.

1.9 DATA LIMIT WARNING MESSAGE

The Contractor shall provide free of charge a warning message to users when they use up 90% of the data which their contracted data plan allows.

1.10 CUSTOMER SERVICE

The Contractor shall provide technical support for setting up voice mail, roaming questions, questions on the phone features, number changes, lost or stolen telephone reporting, manufacturer’s warranty information, and all other matters concerning the mobile telephone services through the Contractor’s

Project Manager.

1.11 DETAILED BILLING

1.11.1 The Contractor shall provide a monthly breakdown of calls made by individual numbers.

The breakdown shall clearly show:

Called Number

Time and Date of the Call

Duration of the Call

Price

1.11.2 The monthly lists of calls made shall be forwarded to the COR until the end of each current month for the previous month to the following address:

U.S. Embassy Belgrade

Budget & Fiscal

Bul. kneza A. Karadjordjevica 92

11040 Belgrade

Serbia

2. INVOICING

2.1 The Contractor shall submit monthly invoices to the COR at the address shown in paragraph 2.4 below. A proper invoice must include the following information:

Contractor's name and bank account information for payments by wire transfers

Invoice Date

Contract Number

A summary showing a listing of each line with total monthly price in local currency for that line. A detailed invoice for each agency has to be attached to each summary invoice and should include the cost breakdown by each telephone line according to the pricing schedule

A detailed list of all calls made for each line

Prompt payment discount, if any

Name, title, phone number, and address of person to contact in case of defective invoice

2.2 If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days. The Contractor must then submit a proper invoice.

2.3 The COR will take each summary invoice and furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the COR of the inaccuracies found. It shall be the

COR who will interact with the Contractor on any invoice problems.

2.4 The Contractor will send all invoices to the following address:

Budget & Fiscal

Bul. kneza A. Karadjordjevica 92

11040 Belgrade

Serbia

2.5 Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 days after receipt of a proper invoice.

2.6 The Government will provide proof of a direct exemption of Value Added Tax (VAT) in accordance with host country VAT laws.

3. EQUIPMENT PACKAGE

The Contractor shall provide three types of telephone equipment free of charge within 10 calendar days after contract award. All equipment shall come with a 1 year warranty period free of charge for each SIM card issued. The Contractor shall propose several different models which satisfy the criteria set forth in this contract to the COR for approval before their delivery to the Government for use. The

Contractor shall not be required to repair/replace telephone instruments which have been damaged or otherwise rendered inoperable by accident or negligence on part of the Government

The Contractor shall supply three types of telephone instruments free of charge to the Government under this contract.

a) Basic Package. The basic package shall consist of a cell phone instrument with the following minimum specifications:

5.2” screen

Android 6.0 or newer operating system

32GB RAM memory

Support 4G/3G/LTE/GPRS/EDGE/UMTS/HSDPA/WLAN connectivity

Tri-band 900/1800/2400 MHz

Support for MMS

Support for GPRS

The phones shall be supplied with at least the following equipment and accessories:

Battery

Battery charger

User manual in English and Serbian

Safety certificate and brochures

The Government requires 260 telephone instruments of this type.

b) Blackberry Package or other phone with similar characteristics. If any other telephone instrument is proposed, it must be demonstrated that it has been cleared by the Information

Technology Change Control Board (IT CCB) at Department of State or provide characteristics for clearance by the IT CCB. The following Blackberry models or of equal characteristics are currently approved for the US Department of State use and are subject to change without notice.

Classic (Q20)

Leap

Passport

Q10

Z10

Z3

Z30

The phones shall be supplied with at least the following equipment and accessories:

Battery

Battery charger

User manual

Safety certificate and brochures

The Government requires 70 telephone instruments of this type.

c) iPhone Package. The iPhone package shall consist of an iPhone telephone instrument with the following minimum specifications:

32GB or more internal memory

IOS 8 or newer

The following iPhones are cleared by the Information Technology Change Control Board (IT

CCB) at Department of State:

iPhone 7 Plus iPhone 7 iPhone 6s Plus iPhone 6s iPhone 6 Plus iPhone 6

The Government requires 40 telephone instruments of this type.

4.0 KEY PERSONNEL

4.1 The Project Manager must be able to converse in English and Serbian. The Contractor shall assign to this contract the following key person:

POSITION/FUNCTION ___________________ NAME _________________

4.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment. The

Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

4.3 After the first 90 days of performance, the Contractor may substitute a key person if the

Contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer.

4.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete résumé for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the

Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

5. PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable laws of the Republic of Serbia.

6. GOVERNMENT FURNISHED PROPERTY

6.1 The Government intends to use Government Owned Equipment and Accessories as listed in

Attachment [Note to Contracting Officer: Insert attachment number]. The Contractor shall provide a fully functional SIM card, telephone number, and appropriate security codes [Note to Contracting

Officer: Insert Security Codes] for all existing Government cell-phones.

6.2 Following is a list of phone types that the Government owns and intends to use with the services provided in this contract:

a) Nokia 130

b) Samsung S5

c) iPhone 5 series

d) iPhone 6 series

e) Blackberry Q10

f) Blackberry Passport

7. ADDITION OF NEW LINES

The Contractor shall provide a fully functional SIM card, telephone number, and appropriate security codes without a phone instrument to the COR within 24 hours after receiving a delivery order under the contract.

8. NON-OFFICIAL LINES

This Contract is valid only for official Government needs.

9. DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

10. TECHNOLOGICAL REFRESHMENT

After contract award, the Government may, pursuant to FAR clause 52.212-4 - Contract Terms and

Conditions –Commercial Items, paragraph (c), Changes, request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

(a) The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

(b) The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

(c) The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the

Contractor.

(d) Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

11. SPECIAL SHORT TERM PROMOTION

For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers, and that is suited for use by U.S. Embassy staff.

The U.S. Embassy, at its own discretion, will have the option to take or reject the opportunity.

12. DELIVERY ORDERS

The Contracting Officer will issue delivery orders to order phone and services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 7 days.

13. TRAINING

The Contractor shall provide, at no additional cost, training to all U.S. Embassy employees who received a mobile phone. Training to be provided will include the proper operation of the equipment purchased and the equipment’s operating features. The training will be coordinated with the COR to match the U.S. Embassy work schedule.

14. EQUIPMENT RETURN/DEFECTIVE POLICY

If a telephone is defective or is being returned, the telephone will be exchanged within 3 business days.

15. CUSTOMER SERVICE CENTERS

The Contractor is to provide a telephone number for the purpose of reporting equipment problems and malfunctions, billing inquiries, and customer question regarding accounts and services.

16. SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.

The Contractor shall have a recovery plan in place that shall deal with such occurrences.

17. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory Contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work

Paragraph Performance Threshold

Services.

Performs all cell phone and

Blackberry BES services set forth in the scope of work.

1. through 16.

All required services are performed and no more than one

(1) customer complaint is received per month.

1. SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the

Contractor for corrective action.

2. STANDARD. The performance standard is that the Government receives no more than one (1)

[Note to Contracting Officer: Insert other number if desired] customer complaint per month. The

COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212.4, Contract Terms and Conditions-

Commercial Items (May 2001), if any of the services exceed the standard.

3. PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The

COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERICAL ITEMS (JAN 2017), is incorporated by reference (See SF-1449, Block 27A).

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR

EXECUTIVE ORDERS—COMMERCIAL ITEMS (JAN 2017)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or

Statements (JAN 2017) (section 743 of Division E, Title VII, of the Consolidated and Further

Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015).

(3) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(4) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004)(Public Laws 108-77 and

108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting

Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

__ (1) 52.203-6, Restrictions on SubContractor Sales to the Government (Sept 2006), with

Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American

Recovery and Reinvestment Act of 2009.)

__ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Oct

2016) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (Oct 2016) (Pub. L. 111-117, section

743 of Div. C).

__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts

(Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

__ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors

Debarred, Suspended, or Proposed for Debarment. (Oct 2015) (31 U.S.C. 6101 note).

__ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters

(Jul 2013) (41 U.S.C. 2313).

__ (10) [Reserved].

__ (11)(i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15 U.S.C.

657a).

__ (ii) Alternate I (Nov 2011) of 52.219-3.

__ (12)(i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business https://www.acquisition.gov/sites/default/files/current/far/html/52_200_206.html#wp1158787 https://www.acquisition.gov/sites/default/files/current/far/html/52_207_211.html#wp1146366 https://www.acquisition.gov/sites/default/files/current/far/html/52_233_240.html#wp1113329 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t29t32+1665+30++%2831%29%20%20AND%20%28%2831%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20 https://www.acquisition.gov/sites/default/files/current/far/html/52_233_240.html#wp1113344 http://uscode.house.gov/ https://www.acquisition.gov/sites/default/files/current/far/html/52_200_206.html#wp1137622 http://uscode.house.gov/ http://uscode.house.gov/ https://www.acquisition.gov/sites/default/files/current/far/html/52_200_206.html#wp1141983 http://uscode.house.gov/ https://www.acquisition.gov/sites/default/files/current/far/html/52_200_206.html#wp1144881 https://www.acquisition.gov/sites/default/files/current/far/html/52_200_206.html#wp1141649 http://uscode.house.gov/ https://www.acquisition.gov/sites/default/files/current/far/html/52_200_206.html#wp1151163 https://www.acquisition.gov/sites/default/files/current/far/html/52_200_206.html#wp1151299 https://www.acquisition.gov/sites/default/files/current/far/html/52_207_211.html#wp1140926 https://www.acquisition.gov/sites/default/files/current/far/html/52_207_211.html#wp1145644 https://www.acquisition.gov/sites/default/files/current/far/html/52_217_221.html#wp1135955 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t13t16+492+90++%2815%29%20%20AND%20%28%2815%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t13t16+492+90++%2815%29%20%20AND%20%28%2815%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20 https://www.acquisition.gov/sites/default/files/current/far/html/52_217_221.html#wp1135955 https://www.acquisition.gov/sites/default/files/current/far/html/52_217_221.html#wp1135970

Concerns (OCT 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15

U.S.C. 657a).

__ (ii) Alternate I (JAN 2011) of 52.219-4.

__ (13) [Reserved]

__ (14)(i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2011) (15 U.S.C. 644).

__ (ii) Alternate I (Nov 2011).

__ (iii) Alternate II (Nov 2011).

__ (15)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644).

__ (ii) Alternate I (Oct 1995) of 52.219-7.

__ (iii) Alternate II (Mar 2004) of 52.219-7.

__ (16) 52.219-8, Utilization of Small Business Concerns (Nov 2016) (15 U.S.C. 637(d)(2) and

(3)).

__ (17)(i) 52.219-9, Small Business Subcontracting Plan (Jan 2017) (15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (Nov 2016) of 52.219-9.

__ (iii) Alternate II (Nov 2016) of 52.219-9.

__ (iv) Alternate III (Nov 2016) of 52.219-9.

__ (v) Alternate IV (Nov 2016) of 52.219-9.

__ (18) 52.219-13, Notice of Set-Aside of Orders (Nov 2011) (15 U.S.C. 644(r)).

__ (19) 52.219-14, Limitations on Subcontracting (Jan 2017) (15 U.S.C. 637(a)(14)).

__ (20) 52.219-16, Liquidated Damages—Subcon-tracting Plan (Jan 1999) (15 U.S.C.

637(d)(4)(F)(i)).

__ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Nov

2011) (15 U.S.C. 657 f).

__ (22) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013) (15 U.S.C.

632(a)(2)).

__ (23) 52.219-29, Notice of Set-Aside for, or Sole Source Award to, Economically

Disadvantaged Women-Owned Small Business Concerns (Dec 2015) (15 U.S.C. 637(m)).

__ (24) 52.219-30, Notice of Set-Aside for, or Sole Source Award to, Women-Owned Small

Business Concerns Eligible Under the Women-Owned Small Business Program (Dec 2015) (15 U.S.C.

637(m)).

__ (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

_ X _ (26) 52.222-19, Child Labor—Cooperation with Authorities and Remedies (Oct 2016)

(E.O. 13126).

__ (27) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

__ (28) 52.222-26, Equal Opportunity (Sept 2016) (E.O. 11246).

__ (29) 52.222-35, Equal Opportunity for Veterans (Oct 2015)(38 U.S.C. 4212).

__ (30) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793).

__ (31) 52.222-37, Employment Reports on Veterans (FEB 2016) (38 U.S.C. 4212).

__ (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act

(Dec 2010) (E.O. 13496).

_ X _ (33)(i) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and

E.O. 13627).

__ (ii) Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

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__ (34) 52.222-54, Employment Eligibility Verification (OCT 2015). (Executive Order 12989).

(Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

__ (35) 52.222-59, Compliance with Labor Laws (Executive Order 13673) (OCT 2016). (Applies at $50 million for solicitations and resultant contracts issued from October 25, 2016 through April 24, 2017; applies at $500,000 for solicitations and resultant contracts issued after April 24, 2017).

Note to paragraph (b)(35): By a court order issued on October 24, 2016, 52.222-59 is enjoined indefinitely as of the date of the order. The enjoined paragraph will become effective immediately if the court terminates the injunction. At that time, GSA, DoD and NASA will publish a document in the

Federal Register advising the public of the termination of the injunction.

__ (36) 52.222-60, Paycheck Transparency (Executive Order 13673) (OCT 2016).

__ (37)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA–Designated

Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (38) 52.223-11, Ozone-Depleting Substances and High Global Warming Potential

Hydrofluorocarbons (JUN 2016) (E.O. 13693).

__ (39) 52.223-12, Maintenance, Service, Repair, or Disposal of Refrigeration Equipment and Air

Conditioners (JUN 2016) (E.O. 13693).

__ (40)(i) 52.223-13, Acquisition of EPEAT®-Registered Imaging Equipment (JUN 2014) (E.O.s

13423 and 13514).

__ (ii) Alternate I (Oct 2015) of 52.223-13.

__ (41)(i) 52.223-14, Acquisition of EPEAT®-Registered Televisions (JUN 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-14.

_X_ (42) 52.223-15, Energy Efficiency in Energy-Consuming Products (DEC 2007) (42 U.S.C.

8259b).

__ (43)(i) 52.223-16, Acquisition of EPEAT®-Registered Personal Computer Products (OCT

2015) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-16.

_ X _ (44) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving

(AUG 2011) (E.O. 13513).

__ (45) 52.223-20, Aerosols (JUN 2016) (E.O. 13693).

__ (46) 52.223-21, Foams (JUN 2016) (E.O. 13693).

__ (47)(i) 52.224-3, Privacy Training (JAN 2017) (5 U.S.C. 552a).

__ (ii) Alternate I (JAN 2017) of 52.224-3.

__ (48) 52.225-1, Buy American—Supplies (May 2014) (41 U.S.C. chapter 83).

__ (49)(i) 52.225-3, Buy American—Free Trade Agreements—Israeli Trade Act (May 2014) (41

U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, Pub. L. 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, 112-

41, 112-42, and 112-43.

__ (ii) Alternate I (May 2014) of 52.225-3.

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__ (iii) Alternate II (May 2014) of 52.225-3.

__ (iv) Alternate III (May 2014) of 52.225-3.

__ (50) 52.225-5, Trade Agreements (OCT 2016) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

_ X _ (51) 52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

__ (52) 52.225-26, Contractors Performing Private Security Functions Outside the United States

(Oct 2016) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008;

10 U.S.C. 2302 Note).

__ (53) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150).

__ (54) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov

2007) (42 U.S.C. 5150).

__ (55) 52.232-29, Terms for Financing of Purchases of Commercial Items (Feb 2002) (41 U.S.C.

4505, 10 U.S.C. 2307(f)).

__ (56) 52.232-30, Installment Payments for Commercial Items (Jan 2017) (41 U.S.C. 4505, 10

U.S.C. 2307(f)).

_ X _ (57) 52.232-33, Payment by Electronic Funds Transfer—System for Award Management

(Jul 2013) (31 U.S.C. 3332).

__ (58) 52.232-34, Payment by Electronic Funds Transfer—Other than System for Award

Management (Jul 2013) (31 U.S.C. 3332).

__ (59) 52.232-36, Payment by Third Party (May 2014) (31 U.S.C. 3332).

__ (60) 52.239-1, Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a).

__ (61) 52.242-5, Payments to Small Business Subcontractors (JAN 2017)(15 U.S.C. 637(d)(12)).

__ (62)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006)

(46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631).

__ (ii) Alternate I (Apr 2003) of 52.247-64.

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.]

__ (1) 52.222-17, Nondisplacement of Qualified Workers (May 2014)(E.O. 13495).

__ (2) 52.222-41, Service…