SRA_25-137_-A__PORFP_Specs.pdf

This document is a specification sheet for a Dell Vsan Ready Node R740XD service contract issued under SRA 25-137-A. The specifications detail multiple service contracts with identical terms, covering ProSupport Plus services for a one-year period from May 16, 2025 to May 16, 2026. The services are categorized into two primary types: Mission Critical 4-Hour 7x24 Onsite Service with Emergency Dispatch and Mission Critical 7x24 Technical Support and Assistance. Each service entry includes a unique service tag (9FTTC3, 9FTZC3, 9FRZC3, 9FSZC3, 9FTQZC3) and specifies identical contract dates and support levels.

The document appears to be a standardized specification sheet for enterprise-level technical support services, likely part of a state or local government technology procurement process. The consistent service descriptions and multiple service tags suggest this may be a comprehensive support contract covering multiple system nodes or different departmental units within a government agency or consortium. While specific pricing details are not included in this document, the specification indicates a high-tier support model with mission-critical 4-hour response times and 24/7 technical assistance, which typically implies a premium service contract designed for mission-critical technology infrastructure.