JCP_External_User_Access_Manual_V1.1.pdf

JCP Portal Access User Guide-External DLA

Joint Certification Program Operations Support Solution

External Portal

Access User Guide

Prepared by: New River Systems, Inc.

11/15/2024 Version 1.1

1.0 Document Information

1.1 Revision History

Version Author Date Changes

1.0 JCP Development Team 3/20/2023 Initial Draft

1,1 JCP Development Team 11/15/2024 Added more info about logging in using 2FA and other necessary information that users encounter when trying to log into the portal.

1.2 Document Specifics

Item Details

Document Author(s) JCP Development Team

1.3 Disclosure Information

This document is for Defense Logistics Agency use only and contains proprietary information. Use or disclosure of this document outside of Team New River Systems is strictly prohibited without written permission. © 2023 New River Systems, Inc. All rights reserved.

Contents

1.0 Document Information

1.1 Revision History

1.2 Document Specifics

1.3 Disclosure Information

2.0 Introduction

2.1 Scope

2.2 Assumptions

3.0 User Registration into the JCP Portal

4.0 Profile

5.0 Logging into the JCP Portal

6.0 Joining an Organization

6.1 Request to Join an Organization

6.2 Create New Organization

7.0 Appendices

7.1 Appendix A: Two-Factor Authentication Setup

2.0 Introduction

The purpose of this document is to provide end user instructions for gaining access to the JCP External Portal.

Portal URL:

https://www.public.dacs.dla.mil/jcp/ext/

2.1 Scope

The scope for the JCP External Portal User document is as follows:

User Registration Logging into the Portal (including 2-factor authentication for username/password accounts) Update Profile Reset Password (for non-CAC users) Joining an organization (users may only join 1 organization and possess 1 account in the JCP Portal)

2.2 Assumptions

The following assumptions apply to the JCP Portal.

The user has support browser software to access the JCP Portal:

o Google Chrome browser o MS Edge browser o Firefox browser

The user has Google Authenticator (or any TOTP-compliant authenticator app) set up on their smartphone (directions in Appendix A) or as a browser extension.

3.0 User Registration into the JCP Portal

When the user accesses the JCP External Portal, a Warning message appears. To move onto the Login page, click the Continue button.

Figure 1 - JCP Portal Warning Page

When the user is on the Login page, click the Register link below the Login button to go to the Registration page.

Figure 2 - JCP Access Page

Register – User Name and Password page – for use by users that do NOT possess a government Common Access Card (CAC).

All Register page fields must be filled in (note the red asterisk * after each field name).

User Name - Enter your Username as firstname.lastname (ex: michael.gordon, sarah.jones ).

Enter your password:

must be 12 characters long and must contain at least:

1 lowercase letter 1 uppercase letter 1 number 1 special character.

You must type your password into the Password as well as the Confirm Password fields.

Once all fields are filled in, click the Register button to create the new account. NOTE: Each user may only have one JCP Portal account.

Figure 3 - Register – Username and Password Page

Register – CAC page (for users that possess a government Common Access Card (CAC).

All fields must be filled in (note the red asterisk * after each field name).

EDIPI - Enter the 10-digit ID (CAC ID) on the back of your CAC.

User Name - Enter your Username as firstname.lastname (ex: michael.gordon, sarah.jones ).

Once all fields are filled in, click the Register button to create the new account.

Figure 4 - Register – CAC Page

4.0 Profile

To update your Profile information (First Name, Last name, Email, or Telephone, or to reset your password), after logging into the JCP Portal, click the “Profile” link which displays the “Profile” pop-up. Use this pop-up to make a change in any or all the form fields and save by clicking the Save button or to reset your password.

Figure 5 - User Profile Page

To reset your password, click the Reset Password button. Key in the current password into the Current Password field, then key in your new password into the Password and Confirm Password fields and click the Save button.

Note: Clicking the Hide button will remove the password fields from the page.

Important: Your password MUST follow the following naming convention: This info is available when the icon is hovered over by your mouse.

at least 12 characters at least 1 upper case letter at least 1 lower case letter at least 1 number at least 1 special character

Figure 6 - User Profile Page - Password Reset

5.0 Logging into the JCP Portal

To Log into the JCP External Portal you must click the Continue button on the USG Warning page.

Figure 7 - JCP Portal Warning Page

Then you must click the Login button. You will be prompted for your CAC certificate.

Figure 8 - JCP Access Page

If you have a CAC, click on the CAC certificate, and click the OK button. You will be taken to the Dashboard page.

If you do not possess a CAC, click the Cancel button.

Figure 9 - CAC Certificate on Login Page

If you have hit the Cancel button above or have not been prompted for a certificate at all, the Opentext Username and Password Login page will appear. Key in your Username and Password and click the Sign In button. NOTE: The Sign In button will become clickable once you key in your Username and Password.

Figure 10 - JCP Portal Login Page

NOTE: If you receive an Invalid credentials message when submitting your Username and Password, try to self-unlock your account first by using this URL: https://www.public.dacs.dla.mil/portal/help/UnlockAccount. If you still get the error after unlocking your account, you cannot self-reset your password from the JCP Portal. You must submit a DISA Global Service desk ticket as follows:

1) Email: disa.global.servicedesk.mbx.dla-ticket-request@mail.mil

Or

2) Phone: Toll Free: 844-DISA-HLP ( 844-347-2457) or DSN: 850-0032

- Press 5 (on your phone number pad), then speak or enter D-L-A (on your phone number pad)

IMPORTANT: Reference J62KAA - DACS-JCP (JCP Portal) and state that you need a password reset.

Once you have successfully submitted your Username and Password, you will be brought to a page with an Authentication Code field. If you have not yet set up your Authenticator app (see Appendix A), you will also see a QR Code and Secret key.

Get the 6-digit code from your Authenticator on your smartphone and key it into the Authentication Code box (see instructions in Appendix C for setting up two-factor authentication). Once you key in your Authentication Code, click the Verify button (which will become available once you key in the 6-digit code). You will be taken to the Dashboard page. NOTE: Be aware that the Authenticate Code in the Authenticator app changes every 30 seconds.

Figure 11 - JCP Portal Login - Authentication Code Page

NOTE: If you did not follow the instructions on how to set up 2-factor authentication and do not know where to find the Authentication Code, submit a DISA Global Service desk ticket as follows:

1) Email: disa.global.servicedesk.mbx.dla-ticket-request@mail.mil

Or

2) Phone: Toll Free: 844-DISA-HLP ( 844-347-2457) or DSN: 850-0032

- Press 5 (on your phone number pad), then speak or enter D-L-A (on your phone number pad)

IMPORTANT: Reference J62KAA - DACS-JCP (JCP Portal) and state that you need a secret key reset.

IMPORTANT: If you realize that you have registered for a non-CAC account and need a CAC account, you must re-register for a new account. You will need to use a different username and email address to re-register and there is no way currently to remove your original account. You can try to use your original username by adding a one to it when registering and the same with your email address. Once you are logged into the JCP Portal, click the Profile link in the top right of the page and you can update your email address and save the change.

IMPORTANT: If you realize that you have registered for a CAC account and need a username/password account, submit a DISA Global Service desk ticket as follows:

1) Email: disa.global.servicedesk.mbx.dla-ticket-request@mail.mil

Or

2) Phone: Toll Free: 844-DISA-HLP ( 844-347-2457) or DSN: 850-0032

- Press 5 (on your phone number pad), then speak or enter D-L-A (on your phone number pad)

IMPORTANT: Reference J62KAA - DACS-JCP (JCP Portal) and provide details about your need to update your CAC account to a Username/Password account.

6.0 Joining an Organization

If you have just registered with the JCP Portal, you won’t be initially attached to any organization. Upon first login after registration, you will see the Dashboard page display like the screenshot below. The Organization Details on the left, top side state No Linked Organization.

Figure 12 - JCP Portal Dashboard Page

In the Actions drop-down are two options:

1) Request to Join an Organization

2) Create New Organization

6.1 Request to Join an Organization

To request to join an existing organization, click the Actions drop-down and choose Request to Join an Organization. The Request to Join an Organization pop-up appears. Search for an existing organization that you would like to join by filling in search criteria into one of the fields and clicking the Search button. You can search by CAGE Code, UEI, Legal Name, Zip/Postal Code, State/Province, or Contact Phone.

A list of search results should appear with a radio button next to each organization. IMPORTANT: If you do not find your organization (try just keying in the CAGE Code and clicking Search first) – you will need to choose Create a New Organization.

Click the radio button for the organization you want to join and click the Select button.

NOTE: If you do NOT select an organization and click the Select button, an error message will display at the bottom right of the page and the pop-up will remain.

Figure 13 - Request to Join an Organization Pop-Up

You will be taken back to the Dashboard page and will see that in the upper left side of the page Requested Organization appears with Legal Business Name and CAGE Code, and a message will appear at the bottom right of the page stating: Request to join [Legal Name] has been sent. You will not be able to start any applications until an existing member of the Organization you have requested to join approves your request.

Figure 14 - Dashboard after new user completes Organization join request

NOTE: If you are the first user to request to join an organization, a JCP Administrator will approve or deny your request.

You will receive an email stating whether you were approved or denied, so be sure to have a valid email address in your user profile.

IMPORTANT: If you have joined the wrong Organization, you must re-register for a new account. See Section 3.0 for how to Register. Remember, when re-registering for a new account, a different username and email address must be used.

6.2 Create New Organization

To create a new organization, from the Actions drop-down in the Dashboard page, click Create New Organization.

The Create New Organization page will appear. Fill in all the necessary information into the form and click the Submit button. The Dashboard page appears again with a success message at the bottom right of the page stating Organization [CAGE Code] has been created successfully.

NOTE: The Organization information in the JCP Portal cannot be updated. We receive daily and monthly updates from SAM.gov and CAGE.dla.mil. Wait a few days for the updates to appear for your organization in the JCP Portal.

Figure 15 - Create New Organization Form

Notice in the Dashboard page the new Organization Details on top left with your organization’s information. Since you created the new organization, you can now create a new JCP Certification Request. You will also be able to approve or deny new user join requests for your organization in the portal.

Note: It is best to try to search for an organization first before attempting to create a new organization. You can do this by requesting to join an existing organization, which allows you to search. If you attempt to create an organization that already exists, you will see an error message and the transaction will not complete. If that happens, you’ll have to ask to join the existing organization (see Section 7.1)

Figure 16 - Dashboard with successful Organization Creation

7.0 Appendices

7.1 Appendix A: Two-Factor Authentication Setup

All JCP Portal users, who have a Username and Password, will need to enable Two Factor Authentication (TFA) on their JCP Portal accounts. Two Factor Authentication (TFA) is a tool to help prevent unauthorized users from accessing your JCP Portal account.

How it works

In a two-factor authentication system the first form of user identification is your current login credentials - your username and password. The second form of identification is created by a special algorithm in the JCP Portal system and sent to a device you have authorized to receive that code. JCP Portal is using a smartphone application, Google Authenticator, as the primary tool for receiving codes. Because any user attempting to login must possess both your Username and Password AND your smartphone, it is much more difficult for a user account to become compromised.

The Google Authenticator app generates a six-digit code for you to enter when you log in. The code changes about every 30 seconds. Make sure it is blue in the Authenticator app when you type it into the JCP Portal – if it’s red, it may not work. Once you have set up the connection with the JCP Portal site, every time that you log out of your JCP Portal account you will need to use Google Authenticator to regain access when you login again.

IMPORTANT: No codes will be sent to you via any means – no texts or emails will be sent. You will have to go to the Authenticator in your Authenticator app to see the 6-digit code and type that code into the Authentication Code field in the JCP Portal when prompted.

Steps to set up Google Authenticator

1) JCP Portal: https://www.public.dacs.dla.mil/jcp/ext/

2) The JCP Portal Warning page will appear. Click the Continue button.

3) Click “Login” button:

4) If you are presented with a request for a certificate, click Cancel.

5) Key in your username and password and then click the Sign In button on the Opentext page with the

Username and Password fields:

6) On your smartphone (android or iPhone), open your Google Authenticator app.

7) Make sure that your smartphone allows Google Authenticator to use your phone’s camera.

8) Click the symbol.

9) Click Scan a QR Code

10) The Opentext page will appear with a Secret Key QR Code.

11) Point your smartphone at your computer monitor where the QR Code is, and Google Authenticator will automatically use this QR Code to create an Authenticator in the app.

Google Authenticator app’s Authenticator set up for the james.dean JCP Portal account

Your Google Authenticator app will show a 6-digit code in your authenticator that it just set up. You must type the 6-digit code into the Authentication Code field in the JCP Portal, under the QR Code, then click the Verify button.

NOTE: If you are having issues with the 6-digit code not working, you may need to make an adjustment on your smartphone.

If you are using iPhone for your Google Authenticator App, try the following:

In your device, reset your device’s time setting by going to Settings > General > Date & Time, and enable Set Automatically.

If this setting was already enabled, please disable it, wait a few seconds, and then re-enable the setting.

You should be able to use the verification codes to sign in.

If you are using an Android phone for your Google Authenticator App, try the following:

In your device, go to the main menu on the Authenticator app, go to Settings > Time Correction for codes, and select Sync now.

You should be able to use the verification codes to sign in.

If the above does not fix the problem, submit a ticket to have your secret key reset so you can set up a new Authenticator in your app.

To submit a ticket to have your secret key reset:

1) Email: disa.global.servicedesk.mbx.dla-ticket-request@mail.mil

Or

2) Phone: Toll Free: 844-DISA-HLP ( 844-347-2457) or DSN: 850-0032

- Press 5 (on your phone number pad), then speak or enter D-L-A (on your phone number pad)

IMPORTANT: Reference J62KAA - DACS-JCP (JCP Portal) and state that you need your secret key reset for your JCP Portal account.