PERFORMANCE WORK STATEMENT (PWS)

Region 1 – Southeast, Army Counterintelligence Command (ACIC) Commercial Internet, Wifi, and Cable Television (TV) Modernization

Part 1

General Information

1. GENERAL: This is a non-personal Firm-Fixed Price (FFP) services contract to provide Commercial Internet, Wifi, and Cable TV to Region 1 – Southeast, ACIC at two facilities on Redstone Arsenal, AL. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the Commercial Internet and Cable TV Modernization as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: A requirement exists for commercial internet and cable television service for the Region 1 – Southeast, Army Counterintelligence Command (ACIC) Headquarters (HQ) Building (BLDG) located at 3646 Ajax Road, Redstone Arsenal, AL and the Region 1 Annex BLDG located at 3489 Holly Road, Redstone Arsenal, AL. Region 1, ACIC conducts worldwide counterespionage and counterintelligence investigations, counterintelligence operations and multidiscipline counterintelligence technical operations in support of the Army and the Department of War (DoW). High-speed commercial internet will be utilized to better enable activities necessary to facilitate the protection of DoW assets such as facilities, technology, and critical infrastructure.

1.3 Objectives:

· BLDG 3489 on Holly Road is the Region 1 Annex Building and will have fully functional high speed commercial internet lines with wifi capability upon completion of work

· BLDG 3646 on Ajax Road is the Region 1 HQ and will have Cable TV upon completion of work

1.4 Scope: Cable television provides the Region with the capability to stay abreast of current world events, in real time, pertaining to national security. Commercial internet will be utilized for critical software updates and upgrades for Commercial Off the Shelf (COTS) investigative tools requiring an internet connection. Commercial internet will directly provide support to the analytical, cyber, security, and forensics capabilities that support US Army Counterintelligence (Cl) and Counterterrorism (CT) operations.

The Region 1 Annex, BLDG 3489, major requirements include having a dedicated internet access line that can operate at 500 Mbps and up to 1,000 Mbps (1Gbps). The commercial internet must offer Wifi and landline capabilities and the contractor must conduct the complete installation.

The Region 1 HQ, BLDG 3646, requires Cable TV with at least two drops that broadcasts television and is digital video recording capable for up to 50 hours. Contractor will provide all necessary equipment and installation to include modem, cables, coax, etc.

1.5 Period of Performance: Commercial Internet and Cable Television will be fully mission capable within 60 days from award. The period of performance is for one (1) Base Year of 12 months and four (4) 12-month option years for a total of five years of service. The Period of Performance reads as follows:

Base Year: Cable TV + Commercial Internet Option Year I: Cable TV + Commercial Internet Option Year II: Cable TV + Commercial Internet Option Year III: Cable TV + Commercial Internet Option Year IV: Cable TV + Commercial Internet

1.6 General Information

1.6.1 Quality Assurance: N/A

1.6.2 Quality Control; N/A

1.6.3 Recognized Holidays: Contractor is to ensure services are available on all federal holidays. Internet service is required to be operational 24 hours a day, 365 days a year, to include all holidays.

1.6.4 Hours of Operation: The contractor is responsible for conducting business for installation, between the hours of 0800-1700, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor will provide a help desk phone line for 24-hour assistance. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at BLDG 3646 Ajax Road Redstone Arsenal, AL 35898 and BLDG 3489 Holly Road Redstone Arsenal, AL 35898.

1.6.6 Type of Contract: Firm Fixed Price (FFP)

1.6.7 Security Requirements: Contractor personnel performing work under this contract must submit a Visitor Access Request (VAR) to the Region 1 Security Manager prior to entering facilities and performing work. Contract personnel working within Region 1 will require an escort at all times during visits. Contractor will undergo company vetting as necessary to determine suitability to provide services in support of national security.

1.6.7.1 Identification of contractor personnel. All contract personnel attending meetings and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.7.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.2 Key Control: Access to facilities will be coordinated prior to entrance through the Region 1 Security Manager.

1.6.8 Special Qualifications: Contractors must be approved by Redstone Arsenal to have access to the installation prior to performing work. Contracting Company must be approved by Redstone Arsenal Garrison to perform services on the installation. It is the responsibility of the Contractor to express and “interest to work” on Redstone Arsenal through the Garrison Master Planner’s Office and obtain a “License to Operate” through the Garrison or enter into a “Franchise Agreement” with the Garrison. The process of applying for a License to Operate on Redstone Arsenal can take up to six months. Contractors should already be in the process of obtaining a License to Operate or already possess a License to Operate to provide services in a timely manner and not cause an unreasonable delay or inconvenience to the Government. It is incumbent on the contractor to coordinate with the Redstone Arsenal Garrison Master Planner to obtain a License to Operate on the installation and to establish a Point of Presence through the Network Enterprise Center (NEC). The RSA Garrison Master Plans Office can be reached at 256-876-9501.

1.6.8.1 In order to obtain entry to Redstone Arsenal in Alabama, all Contractors must contact the Rideout Gate 9/Badging Office at (256) 876-7738 for forms, procedures, and instructions. It is the responsibility of the Contractor to obtain access to the installation.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9.1 Out-of-Scope. If the contractor is directed to do any work that the contractor considers outside the scope of this contract, the contractor shall notify the Contracting Officer immediately and follow-up in writing within two (2) days of discovery and contractor shall not work on that portion of the project believed to be outside the scope of this contract until and unless the Contracting Officer orders performance of it.

1.6.9.2 Contracting Officer’s Authority. Only the Contracting Officer is authorized to make changes to the contract. No other Government or non-Government official may alter this contract. The contractor is to report any attempts to alter this contract to the Contracting Officer. In the event the contractor effects any such changes at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in costs incurred as a result thereof. The contractor may also be required by the Contracting Officer to undo any such unauthorized changes at no additional expense to the Government.

1.6.9.3 Data Rights. The Government has unlimited rights to all documents/material produced under this contract. Any documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purposes. This right does not abrogate any other Government rights.

1.6.10 Contracting Officer Representative (COR): There is no specified requirement for appointment of a formal COR due to the low-dollar value threshold of this requirement.

1.6.11 Key Personnel: The following personnel are considered key personnel by the government: Contract Manager, Assistant Contract Manager. The contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 9:00 am – 5:00 pm Monday thru Friday, except Federal holidays or when the government facility is closed for administrative reasons. A customer service hotline will be provided to the KO. Contractor will inform KO of changes in key personnel.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Contractor Travel: Contractor will provide their own means of transportation to/from facilities.

1.6.14 Other Direct Costs: All direct costs for the services of the contract shall be inclusive within the Firm Fixed Price.

1.6.15 Organizational Conflict of Interest: Contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.16 PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 30 day phase in/phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.7 Damage to Property. The contractor shall be liable for all damages to Government and private property caused as a result of any aspect of the contractor's performance of this contract.

5.4 Ordinances. The contractor shall comply with all ordinances, local laws, and regulations respective to the performance of work under the contract. All fees for said ordinances and licenses shall be solely borne by the contractor. 5.5 Safety Standards. The contractor shall abide by all applicable federal and local safety and security regulations and procedures for Redstone Arsenal cleanliness, safety, and health standards. The contractor shall be responsible for the safety of their employees during all contractor operations conducted in accordance with the Performance Work Statement, federal and local regulations, and Occupational Safety and Health Administration (OSHA) standards. Contractor shall ensure all areas are cleaned up daily and prior to departing from the work locations. The contractor shall properly and neatly secure all cabling. Cabling shall be installed in a manner to prevent safety or trip hazards.

If necessary, cabling shall be buried underground or installed behind ceiling areas. Cabling installed inside structures will be installed inside proper conduit. The contractor shall follow all industrial and Government safety codes in installing, servicing, and maintaining all equipment and services.

1.8 Environmental Protection. The contractor shall be responsible for following and complying with all environmental regulations and policies established by the Government of the United States while conducting daily operations under this contract on Government installations. The contractor shall ensure and maintain environmental compliance throughout the period of the contract. The contractor shall obey all US laws regarding secondary containment, environmental training, and proper disposal of hazardous material or debris from installation. The Contractor shall dump waste in an approved site and comply with environmental laws.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Is defined as Monday through Friday, unless specified otherwise.

2.2. ACRONYMS: Any acronyms not listed below are identified throughout the PWS in parenthesis.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide appropriate access to facilities and technical support as needed from the Redstone Network Enterprise Center (RNEC).

3.2 Facilities: The Government will provide access to BLDG 3646 and BLDG 3489 as appropriate with proper coordination with the Region 1 Security Manager.

3.3 Utilities: The Government will provide electricity and fiber infrastructure as needed and supporting infrastructure to complete the work. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, such as turning off the water faucets or valves after using the required amount.

3.4 Equipment: Not applicable.

3.5 Materials: Not applicable.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: Not applicable.

4.3. Materials: The Contractor shall furnish materials, supplies, and equipment necessary to meet the requirements under this PWS.

4.4. Equipment. The Contractor shall furnish all materials, supplies, and equipment necessary to meet the requirements under this PWS. The contractor shall be required to provide and maintain all equipment, cabling, leased circuits, UPS/surge protection, and infrastructure necessary to provide the internet and cable services to the point of presence and the surrounding area. Maintenance/replacement/upgrade of contractor furnished items shall be the sole responsibility of the contractor. All contractor furnished items shall be clearly marked with company name and POC information.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services for Region 1 – Southeast, Army Counterintelligence Command (ACIC) Commercial Internet and Cable Television (TV) Modernization. The contractor will ensure that Region 1 buildings maintain uninterrupted internet and cable TV services. The contractor will do their due diligence to ensure that Region 1 services are functioning appropriately at all times.

5.1.1 Required Support. Contractor shall ensure repair and installation personnel have all required installation access paperwork completed and approved. Failure to have proper installation access does NOT relieve the contractor from the time requirements for performing repairs and services restorations.

5.1.2 Preventive Maintenance. Contractor shall complete all manufacturer and Department of Defense (DoD) required software and firmware upgrades within 60 days of release to prevent service interruptions and ensure secure internet services at all specified locations. The contractor shall maintain all contractor provided equipment and perform preventive maintenance per the equipment manufacturer's recommended standards for a 'dirty/dusty' environment.

5.2. Task Heading. The contractor shall provide all materials and labor in order to install cable television service. The following tasks will be completed by the contractor:

· Vendor shall assemble all hardware to existing infrastructure, install all software as required. Contractor will coordinate appropriately with the Region 1 Leadership and the Network Enterprise Center (NEC) on Redstone Arsenal to ensure compliance to standing policies.

· All required cabling for installation of a complete system. All hardware shall be delivered concurrent with installation (Not drop shipped).

· The contractor shall coordinate all work with the technical point of contact.

· The contractor shall set-up and program and test all equipment to ensure the systems are working in accordance with manufacturers intended use..

· The contractor shall label all patch panels, termination hardware, cables, faceplates and jacks.

· The contractor shall ensure all work is performed normal working hours of 0800 – 1700, Monday through Friday.

· Contractor shall ensure the work area is cleaned up at the end of each work day.

· The contractor shall provide all operating manuals in accordance with industry standards.

5.3. CONTRACTOR MANPOWER REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also know as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable army regulations, publications, manuals, and local policies and procedures.