21R0203 - Amendment 0002.pdf

SPE60821R0203

9B. DATED (SEE ITEM 11)

Jun 22, 2021

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

FACILITY CODE

(X)

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code) 9A. AMENDMENT OF SOLICIATION NO.

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a)By completing items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPIRATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc. ) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return 1 copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION ( Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

See Continuation Sheets

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED 16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

16C. DATE SIGNED

(Signature of person authorized to sign)

NSN 7540-01-152-8070

Previous edition unusable

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.2

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

2. AMENDMENT/MODIFICAITON NO.

PAGE OF PAGES

5. PROJECT NO. (If applicble)

6. ISSUED BY CODE 7. ADMINISTERED BY (If other than Item 6) CODE

DLA ENERGY-FEPF

ATTN: Daisy Williams/MAJ Jovany Munoz

8725 JOHN J. KINGMAN ROAD, SUITE 3826

FORT BELVOIR, VA 22060-6222

SPE608

4. REQUISITION/PURCHASE REQ. NO.

89207871

3. EFFECTIVE DATE

1. CONTRACT ID CODE

This amendment is hereby issued as follows:

* The area highlighted in yellow herein are the only changes to each section.

A. Change to the Solicitation, Section C: Description/Specification/Statement of Work, Page 18:

CHANGE:

FULLY PRICED/ ITEMIZED DOCUMENT: Merchant document(s) that contains the AIR Card® sale information and are accurate, legible, and are identical to the copy provided to the customer at the time of sale. The required AIR Card® sale information is merchant name, ICAO (airport code where sale occurred), lift date and time, AIR Card® number, tail number or truck number, name of authorized product or service, quantity, unit of measure, price, total cost, may contain into-plane contract number and CLIN when applicable, start and end meter readings and card user signature. The merchant or customer may include additional information that applies to the sale transaction.

B. Change to "EAS must support Internet Explorer versions 7-11" in the Attachment A – Performance Work Statement on Page 31.

EAS must support Internet Explorer versions 11 and higher within the Performance Work Statement.

C. Adds CONUS and OCONUS percentages breakdown of figures listed in the Performance Work Statement (PWS) for AIR Card Sales - FY 13 through FY 20.

ADDS:

AIR Card® Historic Sales

FY13 FY14 FY15 FY16 FY17 FY18 FY19 FY20

Non-Contract Fuel Qty (Gallons) 31,580,513 35,174,911 45,442,170 47,681,424 53,639,416 82,095,473 83,372,599 $43,067,482

Non-Contract Fuel Sales ($) $146,438,397 $158,139,751 $193,392,78

$154,296,80

$187,618,65

$381,369,11

$383,149,17

$178,937,83

Non-Contract Fuel Sales

CONUS 26.42% 26.42% 26.42% 35.08% 32.87% 19.32% 18.42% 33.50%

Non-Contract Fuel Sales

OCONUS 73.57% 73.57% 73.57% 64.91% 67.12% 80.67% 81.57% 66.49%

Non-Contract Transactions (count) 54,924 56,942 71,846 71,888 78,937 83,392 80,196 $57,119

Contract Fuel Qty (Gallons) 155,859,525 168,672,713 203,292,555 201,645,134 175,943,834 167,281,283 178,155,119 $137,479,39

Contract Fuel Sales ($) $648,211,254 $685,426,209 $745,127,83

$525,223,04

$444,353,66

$480,567,87

$599,824,19

$415,571,54

Contract Fuel Sales

CONUS 66.03% 66.03% 66.03% 62.11% 65.88% 67.99% 68.14% 75.11%

Contract Fuel Sales

OCONUS 33.96% 33.96% 33.96% 37.88% 34.11% 32.00% 31.85% 24.89%

Contract Transactions (count) 248,633 243,450 266,991 259,974 234,405 240,083 253,586 $186,958

Ground Service ($) $15,926,795 $39,285,232 $30,882,717 $36,328,245 $37,191,280 $37,062,157 $40,572,210 $23,821,778

Ground Service ($)

CONUS 6.00% 10.60% 13.00% 13.40% 14.40% 15.40% 15.20% 22.72%

Ground Service ($)

OCONUS 94.00% 89.40% 87.00% 86.60% 85.60% 84.60% 84.80% 77.27%

Amendment 0002 Solicitation Number SPE608-21-R-0203 Page 2 of 14

D: Attachment A – Performance Work Statement, Page 10 – Paragraph 4. Card Requirements

The Contractor shall own or operate embossers or printed cards based on industry standards that allow card creation no later than two (2) hours following the card approval.

E. Change to Attachment C – Quality Assurance Surveillance Plan (QASP) as follows:

EVALUATION CRITERIA - PERFORMANCE STANDARDS (Monthly)

This Quality Assurance Surveillance Plan (QASP) is a Government-developed document used to determine if the offeror’s performance meets the performance standards contained in the Performance Work Statement (PWS). It provides the detailed process for a continuous oversight process. The QASP a tool to help ensure early identification and resolution of performance issues to minimize impact on mission performance. The goal of the QASP is to ensure the Contractor’s performance is effectively monitored and documented.

PERFORMANCE FACTOR 1 - Data File Transmission

Rating Description: Data file transmissions are expected from the Contractor on the day and time specified in the contract for each data file listed. If a data file fails to meet the date/time, it will be counted as an event. If a data file has more than one formatting or data error, it will be counted as an event.

Decrement Rating Criteria: Two (2) or more events rates Failure.

PERFORMANCE FACTOR 2 - Customer Billing

Rating Description: The Contractor shall bill the customer for authorized non-duplicated charges in accordance with the contract. When Contractor receives paper, emailed or faxed AIR Card® charges from a card accepting merchant, verify that the document(s) are IAW the contract proper invoice. Each billing error per transaction is considered an event.

Decrement Rating Criteria: Two (2) or more events rates Failure

PERFORMANCE FACTOR 3 - EAS Performance

Rating Description: The Contractor shall provide an internet-based system (EAS). Equipment failures, non-availability, or system maintenance shall not interfere with normal operations. The inability of an EAS User to perform an action within EAS or inability to access the EAS system which was a direct result of a Contractor issue shall be considered an event.

PERFORMANCE FACTOR 4 – Reports

Rating Description: The Contractor shall provide an internet-based system (EAS) which allows the ability to create standard, ad-hoc reports, and analytic reports IAW the contract. The inability of an EAS User to create a report within EAS which is the result of a Contractor issue or the EAS shall be considered an event. The Contractor shall provide contract required reports on the date and time specified in the contract that do not contain data errors. When a report fails to meet the date, or time or contains data errors it is considered an event. Each error shall be considered an event.

Amendment 0002 Solicitation Number SPE608-21-R-0203 Page 3 of 14

The customer will request the Contractor to generate reports on a specified date and time. When a report fails to meet the date or time or contains errors, each shall be considered an event.

Examples of common Contractor issues are not all inclusive and not limited to the following:

• Government determines significant delay in the AIR Card® online report tool loading

• If the Government requests the contractor to provide a report and it contains errors

• Required Hurricane Assistance and Disaster Relief reports

• Section 889 merchant compliance reports (when applicable) containing errors

• Timeout errors that prevent a report from being generated in the EAS system

a. The Contractor shall provide a weekly report of customer service inquiries to include phone call and emails received and resolved in accordance with the contract. The report is due end of business day, each Friday.

PERFORMANCE FACTOR 5 - DLA Energy Provided Data

Rating Description: The Contractor shall maintain a repository of all DLA Energy Into-Plane contracts, contract modifications, and contract related information, for display in the EAS and FBO Locator. The Contractor shall process and apply all contract documents provided by DLA Energy within one business day of receipt and provide an acknowledgement email to DLA Energy when action is completed. Each business day delay is considered an event. Each contract data entry error is considered an event.

The Contractor shall apply the Into-Plane contract details on applicable transactions. Each transaction error is considered an event.

PERFORMANCE FACTOR 6 – Fixed Based Operator (FBO) Locator

Rating Description: The Contractor shall maintain within the EAS an online internet based FBO locator (Global Merchant Directory) which identifies fueling locations around the world that accept the AIR Card® as well as the merchants that have a DLA Energy Into-plane contract. The Contractor shall add new merchants and remove merchants from the database, and have up-to-date information available on the FBO locator in real-time.

a. The Contractor shall have maximum merchant coverage to include non-3rd party merchants at commercial airports worldwide by contract award.

b. The Contractor shall have a mechanism in place to add new merchants to their network as required by the AIR Card® Program customers.

The Contractor shall maintain a system repository of DLA Energy Into-Plane contract locations and contract related information as well as a directory of all merchants participating in the Open Market AIR Card® program. Data elements which shall be displayed for AIR Card® merchants/contractors are listed in the contract. Failure to display contract and non-contract required data elements on the FBO Locator due to Contractor data entry error or Contractor systems error shall be considered an event.

Amendment 0002 Solicitation Number SPE608-21-R-0203 Page 4 of 14

PERFORMANCE FACTOR 7 – Customer Service

Rating Description: The Customer Support Representatives shall expedite calls / inquiries and ensure resolution to customer and merchant issues and are completed satisfactorily to the customer and merchant.

Failure to provide customer service in accordance with the contract is considered an event.

Decrement Rating Criteria: Two (2) or more events rates Failure.

METHODS OF SURVEILLANCE (Not limited to the following):

1. Random Sample

2. Periodic Inspection

3. Customer Input

4. Monthly reports to include metrics

5. Program Management Office oversight

6. Review Contractor records

7. COR/Contracting oversight files and reviews

NOTE: Each “Failure” rating for each Performance Factor above, the contractor shall reimburse the US Government an additional 10% of the refund that corresponds to the quarterly refund period.

F: Adds Attachment D – Small Business Subcontracting plan template – DLA Form 2019, JULY 2018 to the solicitation.

G. Changes the Past Performance Questionnaire submission date for client references in Attachment C – Past Performance Questionnaire.

CHANGE:

The offeror’s client references must return their completed questionnaire directly to the Point of Contacts listed no later than Thursday, August 19, 2021, 10:00 AM Eastern Time, FT. Belvoir, VA Local Time, to: Energyfuelcards@dla.mil Attn: MAJ Jovany Munoz and Ms.

Daisy Williams.

H. Change to the NACIS code reference in the Solicitation in SF 1449, Section 10, as follows:

CHANGE: Solicitation Page 1, SF 1449, Section 10: NACIS 522320 size standard will be $41.5M.

Amendment 0002 Solicitation Number SPE608-21-R-0203 Page 5 of 14

I. Changes to the tabs numbering and adds listed requirements in Section C of the solicitation under for factors 1, 2, and 5 on Page

118. The max page count for Factor 1 increase from 30 pages to 60 pages, as follows:

Offeror Responses Required for each Volume 2 Proposal Submission Tab 1 Factor 1 Technical Approach Tab 2 Subfactor 1a Technical Capability Tab 3 Subfactor 1a Purchasing Solutions Tab 4 Subfactor 1a Card Requirements Tab 5 Subfactor 1b Quality Management Tab 6 Subfactor 1c Transition/Risk Management Tab 7 Subfactor 1d Corporate Experience Tab 8 Subfactor 1e Security Tab 9 Subfactor 1f CyberSecurity

Tab 10 Factor 2 Management Approach Tab 11 Subfactor 2a Merchant Network Tab 12 Subfactor 2b Key Personnel

Tab 13 Factor 5 Past Performance Tab 14 Factor 5 Subcontractor Letter of Consent for Past Performance

• Volume 2 / Factor 1: 60 pages combined with all listed subfactors (max)

J. Changes to the tabs numbering and adds listed requirements in Section C in the solicitation under for factors 3 and 4 on Page

122. The max page count for Factor 3 increase from 80 pages to 120 pages, as follows:

Offeror Responses Required for each Volume 3 Proposal Submission Tab 1 Factor 3 AIR Card® Electronic Access System (EAS) Tab 2 Factor 3 Price Reasonableness Tab 3 Factor 3 Transaction “Bundling” Tab 4 Factor 3 Fully Priced/Itemized Document

Tab 5 Factor 4 Merchant Acceptance with Level III Data Plan Tab 6 Subfactor 4a CONUS Merchant Acceptance with Level III Data Plan Tab 7 Subfactor 4b OCONUS Merchant Acceptance with Level III Data Plan Tab 8 Subfactor 4c Tax Exemption Supplied by Merchants

• Volume 3 / Factor 3: 120 pages combined with all listed subfactors (max)

Amendment 0002 Solicitation Number SPE608-21-R-0203 Page 6 of 14

K. Change to Section M, Factor 3: AIR Card® Electronic Access System (EAS) description on Page 128 of the solicitation, as follows:

Factor 3: AIR Card® Electronic Access System (EAS): The Government intends to evaluate the offeror’s approach to meet all stated requirements indicated in the Performance Work Statement (PWS) to include subfactors under Factor 3 – AIR Card® Electronic Access System (EAS). The Government will assess the offeror’s EAS’s ability to perform auditability functions, fully itemized priced ticket copies;

dispute transactions to include but not limited to price reasonableness, separate delivery tickets without “bundling” transactions; contract data acceptance and loading, manage contract and non-contract fuel and non-contract ground fuel services transactions; fraud prevention, cardholder support functions; approving official and agency program coordinator tasks.

L. Change Weighted Evaluation Factors to add subfactor 1F – Cybersecurity for evaluating its importance among other subfactors under Factor 1 in the solicitation on Page 126, as follows:

CHANGE:

WEIGHTED EVALUATION FACTORS

Factors are weighted as follows: Factor 1 (Technical Approach), Factor 3 (AIR Card® EAS), and Factor 4 (Merchant Acceptance with Level III Data Plan) are equal in importance. Factor 2 (Management Approach), Factor 5 (Past Performance), and Factor 6 (Price) are less important than Factors 1, 3, and 4. Factors 2 and 5 are equal. Factor 6 is less important than Factors 2 and 5

Under Factor 1, Subfactors 1A, 1C, 1E and 1F are equal in importance. Subfactors 1B and 1D are less important than Subfactors 1A, 1C, 1E and 1F. Subfactors 1B and 1D are equal.

Under Factor 2, Subfactors 2A and 2B are equal in importance.

Under Factor 4, Subfactors 4A, 4B, and 4C are equal in importance.

M. Adds the following instructions to the solicitation:

ADD: Offerors shall include their Cost/Processing Fees in their price proposals under Volume 4 in Tab 3 for Price-Refunds.

Amendment 0002 Solicitation Number SPE608-21-R-0203 Page 7 of 14

N. Adds responses to Offeror’s questions to the solicitation as follows:

Question Attachment(s) Section(s) Offerors Questions Government Responses

1. N/A N/A

Can you please reconcile the discrepancy between a Firm Fixed Price Contract and the inclusion of Performance Factors with penalties? FAR 16.202-1 indicates a Firm Fixed Price Contract may include an incentive structure, but does not contemplate disincentives. FARs 16.401-16.404 describe the various appropriate fixed price incentive structures, including when the government may use them, and the D&F required. Specifically, FAR 16.401 discusses "decreases" only in the context of an incentive pool, not as a disincentive against fixed price. Please reconcile this discrepancy, and clarify the authority for this contracting price structure.

The offeror’s statement that decreases are only allowed in the context of an “incentive pool” is incorrect. FAR 16.401(b) and 16.402-2(b) allow for negative incentives based on performance targets. To the extent that FAR subpart 16.4 applies, the use of negative incentives for failure to meet performance objectives is authorized. If FAR subpart 16.4 does not apply, in accordance with FAR 1.102-4(e), “The FAR outlines procurement policies and procedures that are used by members of the Acquisition Team. If a policy or procedure, or a particular strategy or practice, is in the best interest of the Government and is not specifically addressed in the FAR, nor prohibited by law (statute or case law), Executive order or other regulation, Government members of the Team should not assume it is prohibited. Rather, absence of direction should be interpreted as permitting the Team to innovate and use sound business judgment that is otherwise consistent with law and within the limits of their authority.

Contracting officers should take the lead in encouraging business process innovations and ensuring that business decisions are sound.”

Thus, use of negative performance incentives is authorized under the FAR.

2. N/A N/A

The RFP does not mention pricing in relation to Into-Plane Contracts. Will DLA provide price files for Into-Plane Contracts? If not, how does DLA plan to address fuel, product, and services pricing for contract vendors?

The Contractor will not be responsible for pricing Into-Plane contract transactions. Please reference PWS section 20 – Processing Transactions.

3. N/A N/A The RFP does not provide a regular meeting cadence between the Contractor and DLA for continued program support and teaming. Can DLA please provide the cadence?

The Government shall provide days of meetings and their frequency as agreed upon by parties after the contract is awarded.

4. N/A N/A Please provide a complete list of documents respondents should submit along with Volumes 1-4 of their proposals (e.g., fillable clauses within the Solicitation).

Documents to be provided as part of the proposal are identified in Section L of the solicitation. Fillable clauses not included in Section K should also be provided within Volume 1, Tab 5.

5.

AIR Card® Solicitation

General Information Question and Answer Period

If the responses to the questions posed by offerors create more questions, what is the process to add follow up questions? Will follow up questions be published to all respondents?

If answers require significant changes to the proposal, will the government extend the response date to receive a proposal that meets the expectations of the DLA?

The close date for offerors to submit questions remain July 23, 2021, at 3:00 pm EST in response to the solicitation which will be posted to all offerors. IF offerors request an extension to make a significant change to its proposal, the Government may consider an extension to provide reasonable time.

6. AIR Card® Solicitation

Section II, I. Oral Presentations

Page 4: Will DLA impose a maximum number of attendees the RFP respondent can include in the proposal forum?

DLA Energy has not imposed a maximum number of attendees for the oral presentations;

however, the Government recommends no more than 5 individuals in attendance. More details on the number of attendees for the oral presentations shall be provided to offerors during clarifications/negotiations.

7. AIR Card® Solicitation

Section II, P.

Summary of Offer Requirements

Page 6: "5. Offers shall submit completed copies of all fillable clauses provided on the Solicitation." Can you confirm that respondents should send a scanned copy of the Solicitation with all fillable clauses completed along with its proposal?

Yes, Offerors shall submit a scanned copy of the filled-in fillable clauses along with their proposal. Fillable clauses, including those not in Section K should be provided within Volume 1, Tab 5.

Amendment 0002 Solicitation Number SPE608-21-R-0203 Page 8 of 14

8. AIR Card® Solicitation

Section C, Cybersecurity Plan

Page 17: "Note: The Contractor shall submit a comprehensive Contingency Plan for continuity of operations with the proposal. Backup location strategically located so both sites are not impacted by the same catastrophic event." Can you confirm that respondents should send a copy of their Contingency Plan along with, but separate from, its proposal?

Offerors shall submit their Contingency Plan for continuity of operations with their proposal under Factor 1, Subfactor 1F - CyberSecurity.

9. AIR Card® Solicitation

Section C, Price Reasonableness

Page 18: "Note: The Contractor shall submit price reasonableness plan with the proposal."

Should respondents provide a price reasonableness plan separate from its proposal, or incorporate this within its proposal in the appropriate sections?

Offerors shall submit their Price Reasonableness Plan under Volume 3, Tab 2 with their proposals. Offerors shall adhere to the max page number under Volume 3 for Factor 3.

10. AIR Card® Solicitation Section C, Transaction "Bundling"

Page 18: "The Contractor shall provide in their proposal, the aviation industry standardized product and service list to include definitions for each product and service." Can you confirm that respondents should include this within the body of their proposals or as a separate document/attachment? If DLA would like this list within the body of the proposal, in which Volume and Tab would DLA like this to be included?

Offerors must describe and submit their approach to prevent transaction "Bundling" for delivery tickets under Volume 3, Tab 3 with their proposals. Offerors shall adhere to the max page number under Volume 3 for Factor 3.

11. AIR Card® Solicitation

Section L 1.2 Format for Proposals

Table on Page 118: The table includes two Tab 7s. Will you provide a table with new numbering, or should respondents utilize the tab numbering, as currently shown in the table?

A revision of the tab numbering in Volume 2 has been made within this amendment to the solicitation.

12. AIR Card® Solicitation

Section L 1.2 Format for Proposals

Table on Page 118: To confirm with the naming convention in the Solicitation, should "Factor 2a" and "Factor 2b" be retitled to "Subfactor 2a" and "Subfactor 2b", respectively, within respondents' proposals?

Naming conventions are subfactor 2a - Merchant Network and Subfactor 2b - Key Personnel respectively has been corrected within this amendment to the solicitation.

13. AIR Card® Solicitation

Section L 1.3 Instructions for Oral Presentations

Page 124: Will the DLA accept demonstrations comprised of mockups that are not based on existing systems? Will the DLA accept demonstrations of commercial systems not specific to DLA or AIR Card® requirements?

DLA Energy will review comprised mockups that are not based on an existing system. However, the Contractor shall not deviate from the mockups proposed to the Government without approval from the PMO and KO on the final EAS system. Mockups shall be presented with the exact specifications being delivered to meet the Government's requirements. Unauthorized deviations by the Contractor which are unapproved by the Government that demonstrates changes not agreed upon by the Government prior to contract award then later changed post award during or after the transition period may result in contract termination for cause.

14. AIR Card® Solicitation

Section M:

Evaluation Factors for Award

Weighted Evaluation Factors, Page 126: The relative importance of Subfactor 1F is not provided. Can you please confirm that Subfactor 1F is of equal importance to Factor 1, Subfactors 1A, 1C and 1E? If this is not the case, how does the evaluation of Subfactor 1F compare with other Factors and Subfactors?

Subfactor 1F - CyberSecurity is equally important to subfactors 1A, 1C and 1E under Factor 1.

15. AIR Card® Solicitation N/A How long after the RFP closing date will the oral presentations be scheduled?

Offerors will receive 15 days' advanced notice for conducting oral presentations. DLA Energy will notify the offerors with details on whether the oral presentation is virtual or in-person, including dates and times as an amendment to the solicitation.

16. AIR Card® Solicitation N/A Can the card data be printed on the card rather than embossed?

Cards can be printed or embossed. The Performance Work Statement has been revised to all for printed card data.

Amendment 0002 Solicitation Number SPE608-21-R-0203 Page 9 of 14

17. AIR Card® Solicitation N/A How many Avgas Contract locations are there?

Currently, there are no AVGAS at any Into- Plane contract locations.

18. AIR Card® Solicitation N/A

Do you need to include all 133 pages of the SF 1449 in our response or just the pages requiring Contractor input?

Contractors shall return the signed SF 1449 and pages that contains fill-in clauses; the offeror need not return the entire solicitation.

19. AIR Card® Solicitation N/A

Is the AIR Card Issuer Identification Number (IIN) 789682 registered with the American Bankers Association (ABA) and is it owned by

DLA?

The government does not own the AIR Card Issuer Identification Number.

20. AIR Card® Solicitation N/A

If the answer to 19 is yes, then is the Contractor required to continue to use this prefix?

Not Applicable

21. AIR Card® Solicitation N/A

Does the Government have specific Small Business goals for the AIR Card program solicitation?

DoD goals for subcontracting: SB 32.5%, SDB 5%, WOSB 5%, SDVOSB 3%, and HUBZone 3%; DLA currently does not have separate subcontracting goals.

22. AIR Card® Solicitation N/A

The government had a form to be utilized for submission of the Small Business plan, but it appears to be obsolete. Is there a specific form to be utilized for this submission?

DLA Form 2019, JUL 2018 is to be used for any subcontracting plan to be submitted with the Offer. This form is being provided to all offerors with this Amendment to the Solicitation.

23. AIR Card® Solicitation N/A

The NAICS code referred to in the Solicitation Section 10. (522320) is a revenue-based sized standard of $41.5 million. The solicitation identifies an employee-based size standard of 1,500. We would like to request a modification to clarify this discrepancy.

The correct size standard if $41.5 million. The 1,500-employee size standard included in the solicitation was erroneous.

24. AIR Card® Solicitation

Section L 1.2 Format for Proposals

Section L 1.2 Format for Proposals: the tables identifying the contents and requirements for each of the volumes do not include a requirement for a Table of Contents for Volume 2 or 3. Does DLA Energy want offerors to include tables of contents for those volumes? If yes, should we include them in any of the identified tabs, as front matter (before the first tab in each volume) or elsewhere?

Offerors are welcome to include a table of contents for each Volume prior to the first tab in the Volume.

25. AIR Card® Solicitation

Instructions for Volume 4 – Price Proposal: page 123 if

Instructions for Volume 4 – Price Proposal:

page 123 if 133 includes a heading (“Cost/Processing Fees:”) that is not identified in the table listing tabs. Should the information requested in this paragraph be included in Tab 3: Price – Refunds, or would DLA Energy prefer that these be placed in a separate tab?

Yes, Offerors shall include Cost/Processing Fees in their price proposals under Tab 3 for Price-Refunds.

26. AIR Card® Solicitation N/A

What basis is/will into-plane contract fuel pricing use (Opis, Argus, Platts, NYMEX, other)?

The Contractor will not be responsible for pricing Into-Plane contract transactions. Please reference PWS section 20 – Processing Transactions.

27. AIR Card® Solicitation N/A Can you provide historical reports of average

# of calls, emails, by category of issue?

A day for customer support may include 15 inquiries from customers and merchants.

Merchants typically represent the majority of inquiries ranging from invoice payments, chargebacks, billing questions. Customer inquiries are card status, document requests and billing questions.

28. AIR Card® Solicitation

N/A How many aircraft will be supported by program?

Currently the program supports roughly 15,700 cards assigned to aircraft.

Amendment 0002 Solicitation Number SPE608-21-R-0203 Page 10 of 14

29. AIR Card® Solicitation N/A How many foreign and domestic locations are in scope and can you provide an exact list?

The Government is seeking maximum global coverage under the AIR Card Program. It is the responsibility of the offeror to propose the locations its solution covers.

30. AIR Card® Solicitation N/A

Are fuel related documents at time of delivery (delivery ticket, invoice) currently provided in English? If not, what language(s)?

DLA Energy requires all documents to be written in English.

31.

Attachment A

Performance Work Statement

Section 1. Pricing Requirements

Table on Page 5: Please share FY20 AIR Card® Historic Sales figures for comparison to FY19. With the announcement of the US pulling out of Afghanistan, coupled with COVID-19 and other global events, what are the projected AIR Card® sales volumes (contract, non-contract, and ground services) for the upcoming contract years? If specific projections are unavailable, how does DLA anticipate sales volumes (contract, non-contract, and ground services) for upcoming contract years will compare to FY19?

Historic figures are provided to determine the sales volume per product category. Future projections are subject to DoD missions which are not available for publication. However, DLA Energy has provided FY 20 figures to offerors within this amendment to the solicitation.

32.

Attachment A

Performance Work Statement

Section 4. Card Requirements

Page 10: "The Government account shall not be liable for charges billed to a lost or stolen card." Depending upon the party liable for charges billed to a lost or stolen card, this could introduce significant financial risk for the Contractor. E.g., After a lost or stolen card is reported lost, stolen, or missing, the Contractor can deactivate the card to ensure no improper billing; however, the Contractor has no way to know or mitigate against unreported lost or stolen cards, and cannot reasonably assume the unlimited risk associated with this. Can you please clarify what party is liable for charges billed to a lost or stolen card prior to Contractor notification of the lost or stolen card?

As stated in the PWS, the Government account shall not be liable for charges billed to a lost or stolen card. The cardholder’s responsibility to promptly notify the contractor of a lost or stolen card, and the contractor’s responsibility for monitoring transactions for possible misuses that might suggest a card has been lost or stolen.

33.

Attachment A

Performance Work Statement

Section 9. Merchant Acceptance

Page 21: "The Contractor shall minimize participation of third-party merchants and third-party processors." Please provide additional details about what DLA considers to be a third party. For example, is a fuel-branded chain of FBOs, processing through their contracted provider, accepting the AIR Card®, considered a third-party?

Please reference attachment A-15 the PWS, on the AIR Card definition section, which defines third party merchants and processors.

The purpose behind the direction to minimize the participation of such third-party merchants and processors is to ensure the Contractor can adequately ensure merchant compliance with AIR Card Program Requirements. Please submit examples and definitions of what your company considers a fuel branded chain is as well as a contracted provider.

34.

Performance Work Statement

Section 10. Contractor Personnel

Page 22, Key Personnel: DLA does not specify whether the contract is a personal or nonpersonal services contract. In a personal services contract, the government has an employer-employee relationship with contractor employees. In a nonpersonal services contract, the government assesses the services provided through the contract, and does not manage or assess individual contractor employees. Which type of contract will this be, please?

The AIR Card contract will be a nonpersonal service contract.

35.

Attachment A

Performance Work Statement

Section 10. Contractor Personnel

Page 24, Replace Key Personnel: "The PM and KO shall approve the replacement."

Beyond background checks and required experience, are there other reasons the PM or KO would deny approval of a replacement?

Please clarify what the criteria for disapproval will be to provide additional certainty and predictability in this critical administrative process. How does this requirement function in the context of a nonpersonal services contract?

The Government needs to ensure the key personnel assigned are qualified to fill the roles required for successful contract performance under the AIR Card Program. Key personnel shall have sufficient experience as required by the PWS.

Amendment 0002 Solicitation Number SPE608-21-R-0203 Page 11 of 14

36.

Attachment A

Performance Work Statement

Section 10.

Contractor Personnel

Page 24, Additional Contractor Personnel:

"Resumes for support personnel positions may be requested anytime during the contract performance period by the PM or KO." Can you please clarify the intent behind the request for resumes of support personnel who are not designated as "Key Personnel"?

The Government may request for resumes to ensure any support personnel or subcontractor is performing in accordance with the contract.

Support personnel play an important role as well as Key Personnel in achieving good contract performance.

37.

Attachment A

Performance Work Statement

Section 14. Tax Exempt and Tax Reclamation

Page 27: "The Contractor shall reclaim taxes directly from the merchant for instances in which AIR Cards® are improperly assessed taxes." To clarify, does this mean DLA may short pay the Contractor if inaccurate taxes are assessed by merchants, with the Contractor assuming responsibility to chargeback and rebill? What responsibility lies with the cardholder/Branch of Service for ensuring proper assessment of taxes at the point of purchase? If the Contractor assumes liability for cardholder error, this requirement introduces financial risk for the Contractor.

Please delineate the triggering liability events aligned with each party's responsibility for accurate billing information.

The Performance Work Statement (PWS) requests that offerors provide detailed solutions as an approach to Tax Exemptions and Tax Recovery to support customers under the AIR Card Program. Especially, in those possible instances where taxes are improperly applied to delivery tickets and invoices which the Government is exempted. The Contractor shall assist the Government in tax reclamation outlined in the PWS section 14.

38.

Attachment A

Performance Work Statement

Section 14. Tax Exempt and Tax Reclamation

Page 27: According to the US Government, who is the ultimate responsible party in tax exemption declaration? How will this be documented for contract clarity?

Please reference section 14. Tax Exempt and Tax Reclamation. As stated, the Contractor shall assist the Government in tax reclamation.

39.

Performance Work Statement

Section 17. Electronic Access System

Page 31: "EAS must support Internet Explorer versions 7-11." IE 7-10 are no longer supported by Microsoft and do not receive security updates. Does DLA require support of these browsers, or will DLA provide a revised list of required browsers to support?

The requirement has been revised with this amendment to the solicitation to Internet Explorer versions 11 and higher.

40.

Attachment A

Performance Work Statement

Section 20.

Processing

Transactions

Page 43: "The Contractor shall ensure transactions do not contain bundled charges and are recorded by the actual date product/services rendered." Each party involved in the transaction has certain responsibilities to obtain and ensure accurate charges. As defined in the Solicitation and the AIR Card® cardholders' procedures, cardholders and accountable officials are responsible for reviewing, validating, and signing daily delivery tickets. If this baseline responsibility is shifted to the Contractor, there is misaligned accountability incentive for cardholders and Branches of Service, and this introduces significant financial and performance risk for the Contractor. Can you please provide insight into the Government's ability to ensure that cardholders sign for each and every delivery ticket per day and comment on the extent of the Contractor's responsibility related thereto?

Offerors are to provide a solution as an approach to prevent bundled charges because the Government does not have visibility on merchants billing practices around the world, which requires the AIR Card Contractor's support. The AIR Card Contractor establishes merchant agreements for merchants’ participation in the AIR Card Program;

therefore, the AIR Contractor must ensure accountability of their merchant network's billing practices and behaviors are aligned with Government requirements. The AIR Contractor is responsible for ensuring the merchant network is aligned for auditability to ensure contract performance success under the AIR Card Program.

41.

Attachment A

Performance Work Statement

Section 8: Billing Discrepancies

Page 19: Billing discrepancies are delineated between "customer or merchant" discrepancies and "contractor" discrepancies, which includes different dispute procedures for both. However, there is no clear definition of what discrepancies are considered "customer or merchant" versus "contractor" discrepancies. Instead of defining what constitutes each category, the Solicitation states that "The PM has the final decision on billing discrepancies. . ." This introduces financial and performance risk for the Contractor. Will DLA provide clear definitions and delineations to address the ambiguity of billing discrepancies and the stakeholder responsibilities for those billing discrepancies?

The Government requests solutions for this item to be provided in the proposals. The Government does not have visibility into the contractor's solution at this time; and this may be the subject of negotiations. However, an example of contractor billing discrepancies is contractor transaction keying errors.

Amendment 0002 Solicitation Number SPE608-21-R-0203 Page 12 of 14

42.

Attachment A

Performance Work Statement

Section 9: Merchant Acceptance

Page 21: There is an inherent tension between the expectation and requirement that "The Government requires maximum participation" of domestic and international merchants, and the Solicitation requirements that directly conflict with standard commercial practices, e.g., simultaneous invoicing for multiple-party service provision. Is the Government more interested in attaining maximum Merchant participation in the program, or in retaining a subset of Merchants who are willing and capable of conforming to program requirements that are inconsistent with commercial practices, especially in an international context?

The Government is interested in both maximizing participation and merchant compliance with AIR Card Program requirements. To the extent that an offeror considers there to be tension between these goals, the offeror’s proposal should contain detailed solutions that best harmonize the goals for Government evaluation.

43.

Attachment A

Performance Work Statement

N/A

Attachment A, AIR Card Performance Work Statement, Page 5, Section 1 Pricing Requirements, AIR Card® Historic Sales Chart shows total global spend. What is the break out of spend that is CONUS and OCONUS either on a percentage basis, or the respective amounts, for each of the amounts shown in the table?

The Government has provided a historic sales chart showing a breakout of spend for CONUS and OCONUS within this solicitation amendment.

44.

Attachment A

Performance Work Statement

N/A Performance Work Statement, Page 43. How are Into Plane Contract Fuel Purchases currently being paid?

Into-Plane contracts are being paid through the Defense Finance and Accounting Service (DFAS) for fuel. Ancillary charges are paid by customers directly to the AIR Card contractor.

45.

Attachment A

Performance Work Statement

N/A Performance Work Statement, Page 43. What are the contract pay terms (i.e. 30 days)?

Contract payments are NET 30 days from when AIR Card contractor submits the customer’s final invoice invoice(s) for payment.

46.

Attachment A

Performance Work Statement

N/A

Are all contracts written in US dollars and gallons? If not, can you specify currency and UOM? All contract are written in US dollars and gallons for the Into-Plane program.

DLA Energy Into-Plane contracts are written in US dollars and gallons.

47.

Attachment A

Performance Work Statement

N/A What is the existing invoice reconciliation tolerance for fuel transactions? For example $1, $X or Y %?

0% tolerance on non-contract fuel transactions.

48.

Attachment A-12

Authorized Product Service List

N/A

Is DLA open to working with the aviation industry to more clearly define the approved products, their definitions, and acceptable terms in order to minimize mislabeling transactions as misuse, abuse, fraudulent activity?

Per the instructions on page 18 of the solicitation under Transaction "Bundling" and the Performance Work Statement. The Contractor shall provide in their proposal, the aviation industry standardized product and service list to include definitions for each product and service. The current AIR Card® authorized product and service list is in Attachment A12: AIR Card® Authorized Product and Service List. The final version of the list will be provided to the Contractor by contract award.

The Contractor shall restrict charges to those in the final list.

49.

Attachment A-12

Authorized Product Service List

N/A

The product list provided contains only contains 13 taxes. In consideration for the requirement to break out all taxes from fuel pricing, will DLA expand the tax list to include all CONUS and OCONUS taxes that merchants are required to pay on aviation fuel and services?

If an expansion of the tax list is required in the future, the Government will coordinate with the contractor.

50.

Attachment B

Performance Work Statement

N/A

Attachment B, Past Performance Questionnaire: Page 1 of the PPQ states that Contractor’s clients must complete and submit the form directly to the Government, and that PPQs submitted by contractors will not be accepted. However, the last page states that PPQs should be provided as part of our proposal. Will the Government please confirm whether PPQs should be submitted directly by client references, by the Contractor or both?

The client references must complete and submit the document directly to the Government using the email indicated at the bottom of the document. The Government shall include the Past Performance Questionnaires (PPQs) received by the client reference with the offeror’s proposal submitted by or on the solicitation closing date as a complete package.

The Government will confirm with the offeror during clarifications/negotiations the receipt of the PPQ's.

Amendment 0002 Solicitation Number SPE608-21-R-0203 Page 13 of 14

51.

Attachment B

Performance Work Statement

N/A

Attachment B, Past Performance Questionnaire: The last page of the PPQ states that completed questionnaires are due no later than 3 PM ET on Wednesday July

23. However, Wednesday of that week is July 21, and proposal responses are not due from contractors until Monday August 6. Will the Government please clarify the due date for the PPQs?

The Past Performance Questionnaires (PPQs) are due to the Government before the solicitation closing date of August 19, 2021, no later than 10:00 AM EDT.

52.

Attachment C

Quality Assurance Surveillance Plan

Performance Factor 1

Data File Transmission: What constitutes a data error?

Data file or data errors but not limited to the following examples: formatting errors, data content errors, and ansiX12 errors.

53.

Attachment C

Quality Assurance Surveillance Plan

Performance Factor 2

Customer Billing: Please further define billing error.

Customer billing errors but not limited to the following examples: duplicate charges, billing wrong accounts, billing unauthorized charges, and billing possible fraudulent charges.

54.

Attachment C

Quality Assurance Surveillance Plan

Performance Factor 4

Reports: Does this exclude timeout errors due to user attempts to generate reports containing too much data?

Timeout errors that prevent a report from being generated in EAS System are include as a requirement listed in the QASP under this amendment.

55.

Attachment C

Quality Assurance Surveillance Plan

All Performance Factors

Will the DLA consider redefining "Failure" as a minimum percentage, rather than a specified number of events? Percentage aligns with industry standard practice and more accurately accounts for performance capabilities and effectiveness. Percentage accounting also aligns with the indefinite and varying volume of transactions the contractor will field throughout the life of the contract.

"Failures" remain as the number of events as defined in the QASP to ensure quality of contract performance under the AIR Card.

Therefore, the Government does not intent to define "Failure" as a minimum percentage.

56.

Attachment C

Quality Assurance Surveillance Plan

All Performance Factors

Will the Contractor performance be assessed quarterly or monthly?

The Contractor's performance shall be assessed on a monthly basis for the QASP and annually for CPARs.

O. All other terms and conditions for this solicitation SPE608-21-R-0203 remain unchanged.

Amendment 0002 Solicitation Number SPE608-21-R-0203 Page 14 of 14