SpAM_PWS_Draft_030122.docx

Space Awareness Management (SpAM)

DATE: 1 MAR 2022

Version 1

Table of Contents

Performance Work Statement (PWS) Space Awareness Management (SpAM) 1 Introduction/Background The overall objective of this effort is to obtain Advisory and Assistance Services (A&AS) encompassing Professional Engineering and Management expertise necessary to ensure the Research and Development (R&D) and Operational Missions conducted at the Air Force Research Laboratory’s (AFRL’s) Air Force Maui Optical & (AMOS) site to support systems, and operations (Electro-Optical & ) with sustained reliability. Specifically, the AMOS site is acquiring strategic planning and management support that will ensure they maintain proper Research and Development technology focus, Operations & Integration with R&D projects, and execute funding for current and future Operations and R&D needs.

AFRL has identified a need for A&AS support encompassing scientific and technical strategic planning expertise, operations and maintenance support, and professional engineering and management services for space and directed energy research and development of technologies and systems. Future DoD space systems will be significantly more complex and diverse than any previously developed space systems. In order to meet the needs of demand, the Directed Energy Directorate requires the expertise and experience in intra-organizational program integration, technology transition, acquisition program interface, and warfighter implementation partnering to execute the mission.

1.1 Mission Overview

Detachment 15/15th Space Control Squadron (Det 15/15 SpSS): 15 SpSS principal responsibilities are to enable research and development of space and directed energy technologies and systems required to meet the wide spectrum of ever-expanding political, environmental and technical challenges, and to address long term effects of these technologies and their associated subsystems.

The site provides facilities and specialized optical and support equipment to enable development of advanced directed energy technologies that support evolving tactical and strategic warfighter requirements. Primary areas of importance include but are not limited to high-powered electromagnetics, laser systems, directed energy and electro-optics for space superiority, and directed energy weapons modeling and simulation.

The AMOS site was selected based on its ideal viewing environment as well as geographic location. The dry clean air contributes to the site’s outstanding astronomical seeing conditions. In addition, AMOS has historically supported operational Space Domain Awareness (SDA) as a “Contributing Sensor” to the Space Surveillance Network. The AMOS site includes the Maui Space Surveillance Complex (MSSC) located on the 10,000 foot summit of Haleakala Mountain in Maui, Hawaii, the Remote Maui Experiment (RME) Site on Haleakala Ranch near the Tech Park in Kihei, the Maui High Performance Supercomputing Center (MHPCC) and the main business offices in the Kihei Tech Park.

Facilities: Provides “Base Level” services typical of Military Installations including maintaining communications infrastructure and networks for facilities on site. Facilities requirements also include administration management and customer support, facility and infrastructure repair, demolition of Real Property/Real Property Installed Equipment (RP/RPIE), maintenance and support, operations (physical plant operations), grounds maintenance, refuse collection and disposal and limited architect/engineer services (planning, programming, design and construction management). The environmental management program ensures protection of human health and the local environment. Logistics support includes central shipping and receiving, property control and accountability, vehicle control, pickup and delivery, warehouse storage and other logistics support for local government personnel and mission partners working on site.

Mission Equipment Operations: Provides services to external customers such as tasking, collection, processing, and dissemination (TCPED) for operations

Mission Equipment Maintenance and Sustainment: Ensures execution of comprehensive and effective maintenance strategies. Programs materiel solutions and logistical design. Ensures lifecycle sustainment, obsolescence, and upgrade planning. Ensures digital twin engineering, interfacing, and configuration control.

Upgrade/Modernization Projects & Visiting Experiments: Enables upgrades and modernizations to End of Life (EOL) infrastructure for all facilities as well as special studies, projects, and experiments sponsored by external stakeholders. Enables technology transition across acquisitions, contributing, and dedicated sensor baselines. Integration and adaptation solutions for complex technologies. Systems Engineering and Project Management expertise contributing to the value stream delivery to stakeholders.

Vanguard: The Maui’s Computing Center mission statement is to evaluate and optimize early production computing technology and provide breakthrough software solutions to significantly increase the breadth and impact of Computing.

1.2 Scope

The contractor shall provide non-personal, A&AS for (1) Executive Support, (2) Business Management Support, (3) Program Management Support, (4) Financial Management Support, (5) Information Technology Support, and (6) Civil Engineering Support to the AMOS site.

Information technology support includes: (1) operations support: including systems integration, systems administration, network administration, cybersecurity/information assurance, and database administration; and (2) technology advancement for AMOS: such as software applications support and development, systems support and development, data analysis, technology evaluation, and customer centric outreach.

The services addressed as part of the scope are to support the AMOS Site’s management and technical support for acquisitions and Operations activities at various organizational levels such as: the squadron, branch, sections, operations, and individual projects.

2 General Requirements This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.1 Non-Personal Services

The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances will the Government assign tasks to, or prepare work schedules for, individual Contractor employees. The Contractor shall ensure its employees understand the prohibitions imposed on the Government regarding personal services contracts, as defined in FAR 37.104(a) as “characterized by the employer-employee relationship it creates between the Government and the contractor’s personnel.” The Contractor shall manage its employees and guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, the Contractor shall notify the Contracting Officer (CO) immediately.

2.2 Contractor Management

The Contractor shall integrate and coordinate all activities needed to satisfy the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors (when subcontractors are utilized). The Contractor shall seek to ensure customer satisfaction, professional behavior, and ethical behavior of all Contractor personnel.

The Contractor shall provide a Monthly Status Report (MSR) covering the Contractor’s activities of the preceding month.

Deliverable A001 – Monthly Status Report (MSR)

The Contractor shall provide an annual Fringe Report.

Deliverable A002 – Fringe Report

2.2.1 Contract Administration

The Contractor shall ensure its personnel do not perform inherently Governmental activities. The Contractor shall ensure its personnel do not attempt to represent the Government of the United States (US) to any other person or entity, US, or foreign, except for delivering a Government-approved message or position. All briefings, policies, plans and other formal products the Contractor develops, reviews, and creates, will be reviewed and approved by the Government.

2.2.2 Contractor POC

The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support this contract. This lead shall coordinate with the Contracting Officer’s Representative (COR) to obtain and clarify contract requirements and shall be responsible for the daily control and supervision of the Contractor’s employees.

2.2.3 Personnel Administration

The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall obtain approval from the CO prior to attending Government-provided training classes. Provided there is no cost to the Government, the Contractor may be eligible to attend Government-sponsored and Government-provided training to maintain proficiency in software, administrative procedures or other areas. Additionally, provided there is no cost to the Government, the Contractor may be eligible to attend third-party-provided off-site seminars and classes.

2.2.4 Contractor Identification

Contractor employees shall clearly identify themselves as “Contractors” at all times, in all communications and representations, including in the workplace, at meetings, in conversations, telecommunications, mail, electronic mail (e-mail), and faxes, whether with Government personnel, other Contractor personnel, or with the public. Contractor personnel shall wear a readily visible badge that clearly identifies them as Contractor employees.

2.3 Contractor Personnel, Disciplines, and Specialties

The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The Contractor shall ensure the labor categories and man-hours utilized in the performance of this PWS issued hereunder will be the minimum necessary to accomplish the task. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.3.1 Personnel Turnover

The Contractor shall ensure continuity of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that impact to the Government is minimal. Once the Contractor knows an employee will no longer support the requirement, the Contractor shall provide written documentation to the CO and COR within three (3) business days. In this notification, the Contractor shall include the date and time the position will be vacant, anticipated fill date, and what management actions the Contractor will take to ensure uninterrupted performance. Position vacancies shall not exceed 14 calendar days unless approved in writing or otherwise directed in advance by the CO (e.g. a grace period associated with new awards and PWS modifications increasing the number of personnel on a contract.

2.3.2 Removal of Personnel at Government Request.

The Government may request removal (permanent or temporary) of personnel for security, safety or health reasons, or when Contractor personnel behave in an unprofessional manner that would be considered unacceptable by a reasonable person.

2.4 Location and Hours of Work

This PWS requires work at the AMOS Site and its various Government facilities (e.g. sea level & summit locations on Maui Island). Normal workdays are eight (8) hours per day, Monday through Friday, except US Federal Holidays. The Contractor shall generally support a normal work week of 40 hours per week. Core hours of work are from 0900 to 1500 daily; Contractor personnel shall generally be available during these core hours.

2.4.1 Building Access

The Government will provide Contractor personnel unescorted access to 550 Lipoa Pkwy Kihei, HI 96753, the Remote Maui Experimentation (RME) site located at 805 Lipoa Pkwy Kihei, HI 96753, and associated Maui Space Surveillance Complex (MSSC) located at summit of Haleakala Mountain) consistent with task requirements. Access to Government facilities, documents and systems will be in accordance with the DD Form 254.

2.4.2 Morale Events

There may also be occasions when Contractors are invited to participate in morale and recreational activities (e.g., holiday parties, golf outings, sports day and other various social events). Under these circumstances, Contractor employees shall comply with individual company policy in accordance with company compensation system. Because the Government does not have an employer/employee relationship with Contractor employees, it is not authorized to grant administrative leave or expend Government resources to compensate Contractor employees for hours expended on activities not included in the PWS. In addition, the attendance at morale activities does not, in any way, excuse any non-performance or delayed performance on the Contractor’s part. The Contractor is still fully responsible for its performance requirements and/or deliverables as set forth in the PWS.

2.4.3 Closures

For closures affecting the availability of the Government site (e.g., weather closures, a National Day of Mourning, etc.), the Government will notify the Contractor through normal means such as the Snow Call Line and local news outlets, or via email from the COR or CO. During such closures, Contractor personnel may telework if they have a COR-approved telework request in place.

2.4.4 Teleworking

“Teleworking” is defined as authorization for a Contractor employee that normally works at the Government location, to work at an alternate location (at the employee’s residence or other Contractor location) either permanently or temporarily. “Contractor location” is defined as Contractor-approved place of performance for certain employees that is not an employee’s residence or Government location. The COR may approve Contractor personnel to telework on a case-by-case basis. The Contractor shall obtain COR approval prior to any teleworking. To obtain approval for teleworking, the Contractor shall submit a teleworking request with appropriate rationale to the COR in writing. This request shall include the Contractor’s [“lead’s”, “Project Manager’s”, “Task Lead’s”, etc.] approval, as well the primary Government customer’s approval – if different than the COR – when the request is submitted to the COR for approval. If approved for teleworking, the Contractor shall support Government core hours in the same manner they would if they were working at a Government location. Although the Government may allow the Contractor to use Government computer resources for teleworking, all other teleworking expenses for internet, telephone connectivity, and other equipment services are the responsibility of the Contractor. Classified work is not authorized under telework. Authorized teleworking does not abrogate the Contractor’s requirement to protect information IAW applicable requirements in this PWS, the DD Form 254 or other Government regulations applicable to this contract.

2.5 Travel / Temporary Duty (TDY)

Travel to other Government facilities or other Contractor facilities may be required. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the Government (subject to local policy procedures), and is on a strictly cost reimbursable basis. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234, and Federal Acquisition Regulation (FAR) 31.205-46 Travel Costs. All Contractor employees are subject to customs, processing procedures, Status of Forces Agreements and other agreements, duties of the country to which they are traveling, and procedures, laws, and duties of the United States upon re-entry. Travel expenses for local travel are not chargeable to the contract; local travel is defined as within 50 miles of the AMOS Site.

Estimated travel requirements are included below.

2.6 Security and Safety

All Contractor personnel with access to unclassified information systems, including e-mail, shall have at a minimum a favorable National Agency Check (NAC).

2.6.1 DD Form 254

The DD Form 254 specifies overarching security requirements and Contractor access to classified information. All contractor personnel supporting classified work efforts must be able to obtain and maintain the applicable security clearances. All Contractor personnel shall be able to access to material up to the classification level in accordance with the DD Form 254.

2.6.2 Operational Security (OPSEC)

The Contractor shall adhere to OPSEC guidance as defined in Air Force Instruction (AFI) 10-701, Operations Security (OPSEC). The Contractor shall be familiar with the organization’s Critical Information and Indicator List (CIIL) and ensure indicators and vulnerabilities are protected from Unauthorized Disclosure (UD) per Space Delta 2s/15 Spss’ countermeasures and measures. The Contractor shall complete OPSEC in-processing training and follow-on OPSEC training such as event-driven and annual OPSEC training, as required by the Space Delta 2 OPSEC Signature Manager/15 SpSS OPSEEC Coordinator per Department of Defense (DoD) Directive (DoDD) 5205.02E, DoD Operations Security (OPSEC) Program; DoD Manual (DoDM) 5205.02, DoD Operations Security (OPSEC) Program Manual; Chairman of the Joint Chiefs of Staff (CJCS) Instruction (CJCSI) 3213.01D, Joint Operations Security; and AFI 10-701.

2.6.3 Controlled Unclassified Information (CUI)

The Contractor shall safeguard all information provided and marked as CUI via this contract IAW DoD Instruction (DoDI) 5200.48, Controlled Unclassified Information (CUI). If the Contractor generates any CUI information, it shall protect and disseminate that information per the controls required by DoDI 5200.48. The Contractor shall monitor CUI for aggregation and compilation based on the potential to generate classified information pursuant to security classification guidance addressing the accumulation of unclassified data or information. The Contractor shall immediately report the potential classification of aggregated or compiled CUI to the CO and the COR.

2.7 Manpower Reporting

The Contractor shall report all Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor shall fill in all required data fields at the data collection site. Use the following web address: www.sam.gov.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, the Contractor shall report all data no later than October 31 of each calendar year. Contractors may direct questions to the System for Award Management (SAM) help desk.

2.8 Documentation

The Contractor shall make all information and documentation generated or maintained (to include Government-furnished documents) by this contract available for Government review upon request for the duration of the contract. The Contractor shall generate and maintain all such documentation in an electronic, editable (where appropriate) format. Contractor-generated format is acceptable, unless otherwise noted by this PWS.

The Contractor shall provide responses to requests for information. These requests are in addition to Deliverable submissions and other documentation that is available for review by request. Requests may cover the range of activities under this PWS.

2.8.1 Documentation Rights

The Government has unlimited rights to data for all deliverables developed under this PWS. The Contractor shall not use any materials pertaining to this contract for business development or any other Contractor purposes; however, the Contractor is authorized to include summary performance information in proposals to be submitted to the Government to satisfy past performance information requirements.

All products developed and produced by the Contractor in the performance of this PWS are the property of the Government, and this could include software, electronic files, hard copy documents, etc.

2.8.2 Government Data

The Contractor shall request Government approval prior to the use of any proprietary data or software tools to fulfill the requirements of this contract. The Government will provide the Contractor access to information required to accomplish assigned tasks commensurate with security clearance and on a need-to-know basis. The Contractor shall not retain classified or unclassified material generated or received under this contract after the contract ends without approval of the Contracting Officer.

2.9 Performance Evaluation.

Contractor performance is subject to Government surveillance to ensure PWS compliance. The Contractor shall comply with the following:

Access. The Contractor shall permit the CO or authorized representative access to all work areas, records, and data used in the performance of the contracted services. The Contractor shall provide support, and not interfere with the CO, Contracting Officer’s Representatives (CORs), state, federal, and other designated personnel in the performance of their official duties. The Contractor shall provide access as soon as possible, but not to exceed one (1) workday after the request.

Non-conformance. The Contractor shall identify root causes of non-conformances and shall control them through analysis, corrective actions, and preventive actions. The Contractor shall focus on eliminating the cause to prevent reoccurrence. The Contractor shall maintain records of non-conformities and actions taken. The Contractor shall correct and provide responses to all Government-identified non-conformances in accordance with (IAW) time frames specified by the CO. There are two types of non-conformances: Minor and Major.

Minor Non-conformance. A Minor Non-conformance is a non-conformance, which by itself does not adversely impact mission, safety of personnel and equipment, performance (quality), schedule (delivery), or cost. A Minor Non-conformance does not normally increase risk to the Government. Minor Non-conformances are typically low risk and are communicated through a Corrective Action Request (CAR) notice. First notices are issued for any identified non-conformance, second notices are issued for repeat non-conformances or failing to correct issues within a reasonable amount of time. Upon receipt of a non-conformance notification (first or second notice), the Contractor shall complete applicable sections and return it to the CO within time constraints directed by the CO in the notice. A formal corrective action plan may not be required for notices.

Major Non-conformance. A Major Non-conformance is a non-conformance that adversely impacts (or has the potential to impact) mission, safety of personnel and equipment, performance (quality), schedule (delivery), or cost. A Major Non-conformance may also be a significant number of recurring non-conformances, which is an indication of inadequate preventive measures or actions and lowers the Government’s confidence that the Contractor can provide quality services on time and within costs. The CO will communicate Major Non-conformances using the CAR notice and will include a suspense date for the Contractor’s Corrective Action Plan. As a minimum, the Contractor’s Corrective Action Plan shall address:

• Actions taken to fix the immediate problem

• Root cause analysis of the problem to determine cause

• Corrective action on the cause of the problem

• Actions taken to prevent recurrence

2.10 Government Furnished

The Government will make available the materials, office space, communications capability and information for use by the Contractor in the performance of this contract.

2.10.1 Government Furnished Property (GFP).

The Government will not provide any GFP for Contractor use on this contract.

2.10.2 Government Furnished Resources.

The Government will furnish workspaces at 550 Lipoa Pkwy Kihei, HI 96753, associated desks, chairs, computers connected to internet, use of telephones, copier and fax machines. Any equipment is considered incidental to performance location.

2.10.3 Government Furnished Information

Government staff personnel will be available for technical exchanges with the Contractor. Government personnel will provide technical input, answer questions, review and approve completed work, and provide feedback regarding Contractor efforts. The COR is the primary source of technical guidance for this PWS.

3 Performance Requirements

3.1 Executive Support

3.1.1 The contractor shall provide senior-leadership administrative support services for the Det 15/ 15 SpSS Commander.

Administrative support includes: calendar management, answering telephones, greeting visitors, preparing correspondence, distribution of documents, gathering information, responding to requests for information, distributing documents, responding to queries from higher headquarters, proofread and provide edits to correspondence and recurring/non-recurring reports, and track suspense items Performance Standards

a) Standard: Knowledge of general office routine

b) Standard Proofread and edit correspondence 3-5 times per week

c) Standard: Writing IAW Tongue and Quills

d) Standard: Track 5-10 suspense actions per week

3.1.2 The contractor shall fulfill the functions of Functional Area Records Manager (FARM) and Records Custodian (RC) in providing records management functions for all of 15 SpSS.

Includes: filing, maintaining, and disposing of Government records.

Performance Standards

a) Standard: AFI 33-322, Records Management Program

b) Standard: AFI 33-322 AFRLSUP AFRL Records management (RM) Program

c) Standard: Local Records Management Plan; as provided by the COR

d) Standard: Includes official and unofficial records

e) Standard: Includes all AMOS official files electronic and hardcopy

f) Standard: Manage records in the Air Force Records Information Management System (AFRIMS)

3.1.2.1 The contractor shall provide Records Management training to Government and third party support contractors.

Training format will be slide presentation, no printed materials are necessary.

Performance Standards

a) Standard: 1 time per year

b) Standard: Approximately 25 personnel

c) Standard: AFI 33-322, Records Management Program

d) Standard: AFI 33-322 AFRLSUP AFRL Records management (RM) Program

3.1.3 The contractor shall perform, manage, and direct all administrative and procedural protocol duties and responsibilities, and provide protocol support for distinguished visitors at all levels.

Includes orchestrating all aspects of site visits, office calls, and teleconference/video teleconference activities between senior leadership and distinguished visitors.

Performance Standards

a) Standard: 45-50 visits per year; 1-10 external visitors to 15 SpSS per visit

b) Standard: Provide senior leaders products in preparation of the engagement; interact with DVs to prepare the full itinerary, schedule events, arrange escorts, book Government-provided conference rooms, organize food delivery/set up, and make real-time adjustments

3.1.4 The contractor shall provide a liaison between 15 SpSS and the Space Domain Awareness Logistics Support Contractor for the Advanced Maui Optical Space Surveillance Technologies Conference.

Includes providing information regarding content, speakers, and attendees.

Performance Standards

a) Standard: Coordinate directly with Space Domain Awareness Contractor Logistics Support Contractor

b) Standard: Facilitate speaker participation and speaker audio/visual needs

c) Standard: ~4 day conference, once per year, 300 attendees

3.1.5 Stakeholder Support - Provides analysis and recommendations for Government action in developing, updating, and coordinating support agreements (SA) between Suppliers/Customers and Receivers.

Performance Standards

a) Standard: Complete collaborative development and coordination of new agreements within 30 days

b) Standard: Complete review and coordination of renewed agreements within 20 days

c) Standard: Maintain SA repository and contact information

d) Standard: 3-4 SA updates annually; 2-4 new SA annually

3.2 Business Management Support

3.2.1 The contractor shall create and provide documented processes for each functional and mission area in 15 SpSS.

Performance Standards

a) Standard: Accomplished via iterative workload assessment, estimated at 8 hours per week to assess/document within the first 90 days of performance Deliverable A003 Continuity Books

3.2.1.1 The contractor shall provide quarterly updates for documented processes for each functional and mission area in 15 SpSS.

Performance Standards

a) Standard: Incorporate new regulations, best practices and lessons learned

b) Standard: Provide ideas for opportunities to improve the efficiency of daily business operations Deliverable A003 Continuity Books

3.2.2 The contractor shall support the 15 SpSS Commander’s Unit Self-Assessment Program (USAP) and provide analysis and status to Self-Assessment Program Manager (SAPM).

Performance Standards

a) Standard: IAW AFI 90-201, The Air Force Inspection System

b) Standard: Utilizing Management Internal Control Toolset (MICT)

c) Standard: Noncompliance trends in accordance with Self-Assessment Checklists (SAC), as provided by the COR, are appropriately assigned and assessed at least annually or within 30 days of a change or new publication

d) Standard: Tracking status of corrective actions that are established and effectively closed out within allowable timeframes

3.2.2.1 The contractor shall provide monthly USAP status briefings to the Commander (15 SpSS/Det 15).

Performance Standards

a) Standard: Monthly analysis and status based on the SAC

b) Standard: Provide recommendations for Government action for non-compliances

3.2.3 The contractor shall provide assistance in a Financial Liability Investigation (FLI) case.

FLI Program is Government-run. Commander will appoint a Government FLI Investigator.

Performance Standards

a) Standard: IAW DoD 7000.14-R, Volume 12, Chapter 7, Financial Liability for Government Property Lost, Damaged, or Destroyed

b) Standard: Support the Accountable Property Officer

c) Standard: Provide quarterly and annual reports on the dollar losses and recovery.

Deliverable A004 Property Loss/Recovery Report

3.2.4 The contractor shall provide analysis, technical expertise, and recommendations to the Government Emergency Management (EM) Representative in support of the Emergency Management Program.

Administration and implementation of the EM program will be accomplished by the Government.

Performance Standards

a) Standard: Draft and update local plans and procedures for implementing and administering AMOS’ Emergency Management Program.

b) Standard: Update the AMOS Emergency Management Plan and all EM checklists annually

c) Standard: Provide Local Hazard Orientation Briefings to all new Government and dependents during orientation, ~50 personnel annually

3.2.4.1 The contractor shall implement and provide EM education programs.

The contractor shall maintain EM training records, and these records shall be available to the COR upon request.

Performance Standards

a) Standard: Provide training on an ad hoc basis for AMOS Leadership, All Security Forces personnel and Crisis Action Team (CAT) members; ~ 45 personnel.

b) Standard: Plan, coordinate, and track Emergency Management training requirements for AMOS CAT members.

c) Standard: Maintain Emergency Management training records on the Government shared drive

d) Standard: Annual EM Immersion briefing/training to senior leadership

3.2.4.2 The contractor shall plan, coordinate, and execute exercises & real world contingencies in accordance with AF Emergency Management Requirements.

Performance Standards

a) Standard: Quarterly Exercises - Two (2) Natural Disaster scenarios and two (2) Installation Contingency scenarios

b) Standard: For AMOS population, ~180 exercise participants

c) Standard: Build Master Scenario Events List (MSEL) with clear objectives and detailed evaluation criteria (2-4 times per year)

d) Standard: Coordinate with AMOS and with local government emergency response agencies (On-going; minimum 4 times per year).

e) Standard: Maintain events log for real-time exercises and contingency events (~approximately 6 events annually)

f) Standard: Monitor State of Hawaii Emergency Management Common Operating Picture during exercises and real-world contingencies and inform Government of updates

g) Standard: Monitor developing weather systems for potential impacts to 15 SpSS site and inform Government of relevant updates

3.2.5 The contractor shall serve as the Security Assistant.

Performance Standards

a) Standard: Must be performed by individual(s) with a TOP SECRET security clearance

b) Standard: AFI 16-1401, Information Protection

3.2.6 The contractor shall draft/update local procedures for implementing and administering the Personnel Security Program.

Administration and implementation of the programs will be accomplished by the Government.

Performance Standards

a) Standard: For processing requests for security clearances for military and civilian personnel

b) Standard: DoDM 5200.02, Procedures for the DoD Personnel Security Program

c) Standard: AFMAN 16-1405, Air Force Personnel Security Program

d) Standard: Including 14 duty days on average for the Government Information Protection Office (IPO)

3.2.6 The contractor shall implement and provide security education programs.

The contractor shall maintain security training records, and these records shall be available to the COR upon request.

Performance Standards

a) Standard: Plans and conducts initial training within 90 days of appointment or prior to the individual accessing classified materials for the first time, whichever is sooner

b) Standard: Annual training sessions for AMOS employees; approximately 80-100 personnel

c) Standard: AFI 16-1404, Air Force Information Security Program

d) Standard: DoDM 5200.01, Vol 3, DoD Information Security Program: Protection of Classified Information

e) Standard: Gives security briefings to new employees during orientation

3.3 Program Management

3.3.1 The contractor shall provide overall cost, schedule, and performance management of resourced programs, projects, and contracts within the execution portfolio of 15 SpSS.

Performance Standards

a) Standard: Minimum of 3 years of experience in, or with, a U.S. Federal Government Program Office

b) Standard: DAWIA Level III Program Management, or DAWIA Advanced Program Management, or Program Management Professional (PMP) Certification, or equivalent of 6+ years of experience in, or with, a U.S. Federal Government Program Office

3.3.1.1 The contractor shall prepare financial and status products for approximately 2-10 contracts.

Contractor will prepare documentation using the Government-provided templates; Government PM will brief as needed Performance Standards

a) Standard: Development of Execution Plans annually, incorporating strategic planning, capital planning, and including transition of technology opportunities

b) Standard: Updates to obligation and execution forecasting monthly

c) Standard: Government Implementation of Operations Planning and Execution monthly

d) Standard: Program Management Reviews up to bi-monthly to Government Leadership

e) Standard: Combined Space Operations Center (CSpOC)/ National Space Defense Center (NSDC) Status Support monthly to include proposal of improvement of projects planning

f) Standard: Development of detailed cost estimates, and activity schedules

3.3.1.2 The contractor shall collect, manage repository, analyze and provide recommendations to the Government on third-party contractor deliverables.

Performance Standards

a) Standard: Program Management Review bi-monthly

b) Standard: Program Status Reports monthly

c) Standard: IPT status meetings weekly

d) Standard: IMS deliverables monthly

e) Standard: Cost reports monthly

f) Standard: Invoices bi weekly

3.3.2 The contractor shall provide inputs for recurring Boards.

Contractor will prepare documentation using the Government-provided templates; Government PM will brief, contractor will attend Performance Standards

a) Standard: Scientific Advisory Board quarterly

b) Standard: Distinguished Review Board quarterly

3.3.3 The contractor shall analyze and provide recommendations to the Government on third-party contractor deliverables.

Contractor shall be knowledgeable of both Government’s requirements and contractor’s plan Performance Standards

a) Standard: Configuration Management process and monthly deliverables

b) Standard: Integrated Sustainment Plan, initial and quarterly updates

c) Standard: Risk & Opportunity Review Meeting support monthly

d) Standard: Integrate Master Schedule (IMS) monthly

e) Standard: Technical performance measures and metrics monthly

f) Standard: Integrated Program Management Report (IPMR) monthly

g) Standard: Technical Interchange meetings monthly

h) Standard: Systems Engineering events (e.g. PDR, CDR)

3.3.4 The contractor shall analyze and provide recommendations to the Government on third-party contract events and deliverables.

Performance Standards

a) Standard: Systems integration projects

b) Standard: Requests for studies and analysis, engineering design

c) Standard: Technology projects

3.3.5 The contractor shall identify recommended modifications to facilities, communications infrastructure, networking, support systems, storage, software, and operating procedures.

Performance Standards

a) Standard: Complete technical requirement and detailed tasks

b) Standard: Cost and schedule estimates

c) Standard: Technical acceptance criteria

3.3.6 The contractor shall review and participate in 15 SpSS test and evaluation planning and program activities.

Performance Standards

a) Standard: Enclosures 4 and 5 of DoD Instruction (DoDI) 5000.02T, Operation of the Defense Acquisition System

b) Standard: New Project Test Plans quarterly

c) Standard: Test Plan execution reviews monthly

3.4 Financial Management Support:

3.4.1 The contractor shall prepare financial funding documents for Government action.

Performance Standards

a) Standard: For funds allocation and release

b) Standard: Requests for Emergency Funds Required under Continuing Resolution Authority (CRA)

c) Standard: Requests for Lines of Accounting (LOA) establishment in the Comprehensive Cost and Requirements (CCaR) database

d) Standard: To include Requests for Purchase (AF Form 9), Military Interdepartmental Purchase Requests (MIPRs) (DD Form 448) and MIPR Acceptance (DD Form 448-2), Military Obligation Reimbursement Documents (MORDs) (AF Form 406), Government Interagency Agreements (IAAs) (FS Form 7600A/B), Government Purchase Card Form 4009 (GPC/4009), and Travel Orders (AF Form 1610)

3.4.2 The contractor shall provide analysis and recommendations to the Government on funds control, resource allocation, budget execution, cost status and funds reporting.

Performance Standards

a) Standard: For RDSM / 15 SpSS 5-year plan budget forecasts

b) Standard: Budget forecasts updated in CCaR system for obligations and expenditures at least weekly

3.4.3 The contractor shall provide analysis and recommendations to the 15 SpSS Planning, Programming, Budgeting and Execution (PPBE) processes.

The contractor shall interface with higher headquarters to coordinate resourcing of expenses related to operational baseline sustainment, purchasing, and funds execution.

Performance Standards

a) Standard: For all programs in the 15 SpSS portfolio

b) Standard: Includes multiple funding appropriations (e.g. R&D, O&M, & Procurement)

3.5 Information Technology Support

3.5.1 The Contractor shall provide technical support for communications equipment, peripherals, network, and software for the MHPCC.

Support includes items such as technical guidance in use of various operating systems, peripheral/shared drive mapping, browser compatibility/configuration for web based systems, and proposed technical solutions after troubleshooting error messages or other issues.

Performance Standards

a) Standard: Support covers all 15 SpSS locations including Building 500, MSSS, and any future Gov provided facility

b) Standard: For JWICS, SDREN, DREN, SIPR, and NIPRNET user workstations

c) Standard: Approximately 5 customer requests per day

d) Standard: Requests resolved within 1 hour for GOs/SESs

e) Standard: Requests resolved within 4 hours for all other users

f) Standard: Support provided to approximately 100 users

g) Standard: Performed by individual(s) with a TS/SCI clearance

3.5.1.1 The Contractor shall provide systems accounts for HPC Portal and provide systems support to users.

Performance Standards

a) Standard: Set up or modify user access to the HPC Portal and e-mail accounts within 2 business days of request

b) Standard: Initiate troubleshooting of any connectivity or configuration issues within 4 hours

c) Standard: Support users with movement of data from classified to unclassified systems within 5 business days of request

d) Standard: Performed by individual(s) with a TS/SCI clearance

3.5.1.2 The Contractor shall provide cybersecurity Risk Management Framework (RMF) support to the MHPCC.

Support includes creating and maintaining the documentation of all systems, configurations, concept of operations, and details on the authentication to systems which are required to support RMF activities. Coordinate computer support and RMF requirements between MHPCC networks and other networks.

Performance Standards

a) Standard: Performed on a continuous basis

b) Standard: NIST SP 800-37r1, Risk Management Framework

3.5.2 The contractor shall provide network engineering, architecture, and configuration support for 15 SpSS networks.

Support includes the configuration of networks and the associated supporting software and utilities to optimize systems performance and systems services. Supports the execution of the user operations on standard systems, networks, and applications software. Supports the efforts of technicians and support contractors in the daily operations and maintenance of network configuration. Assist with architecting communication and computer networks.

Performance Standards

a) Standard: For unclassified and multiple classified networks

b) Standard: Develop and maintain comprehensive network diagrams

c) Standard: Develop and maintain dataflow diagrams

d) Standard: 24 outages per year – scheduled and unscheduled

e) Standard: 50-200 network users

3.5.2.1 The contractor shall analyze and provide recommendations on network and system architecture modifications and modernization opportunities.

Perform analysis and document benefits and risks of implementing available hardware and software updates for government approval/action.

Performance Standards

a) Standard: Develop courses of action (COAs) for system mods/updates

b) Standard: Government approval required to implement any changes

c) Standard: Update network diagrams as required

d) Standard: Update dataflow diagrams as required

3.5.2.2 The contractor shall monitor network performance, gather metrics, analyze trends, provide recommendations for corrective actions, and implement approved corrective actions.

Conduct continual trend analysis based on major/site-wide network outages, and significant network traffic anomalies. Recommend corrective action with rationale as appropriate, and implement corrective actions as required. Provide comprehensive cybersecurity support to remain in compliance at all times coordinating with all monitoring activities.

Performance Standards

a) Standard: Trend analysis conducted continuously

b) Standard: Notify government staff immediately of network degradation affecting local operations

c) Standard: Maintain utilization, availability and performance data

d) Standard: Maintain operation and maintenance logs

e) Standard: Corrective actions implemented upon government approval and tracked through resolution

3.5.2.3 The contractor shall develop, maintain, and support software requirements for 15 SpSS networks.

Assess and improve the software development process and the associated software products IAW contractor established software engineering practices.

Performance Standards

a) Standard: Maintain/Support 3-4 software packages per year

b) Standard: Develop 0-2 software applications/script per year

3.5.2.4 The contractor shall identify the need for government furnished hardware and software products.

Analyze for obsolescence trends to maintain currency of in-service hardware and software products.

Performance Standards

a) Semi-annually

b) For current fiscal year + 6 years Deliverable A005 IT Hardware/Software Recommendations

3.5.2.5 The contractor shall analyze and provide recommendations to the government on third party contractor Cybersecurity deliverables supporting the DoD Cybersecurity Risk Management Framework (RMF) and information security program.

Performance Standards

a) Standard: NIST SP 800-37r1, Risk Management Framework

b) Standard: RMF Artifacts in preparation for Approving Official Assessment and Authorization packages submission

c) Standard: Plan of Action and Milestones (POA&M) for any non-compliant issues

d) Standard: Review approximately 6 packages bi-annually and 5 packages annually

3.6 Civil Engineering Support

3.6.1 The contractor shall provide analysis, technical expertise, and recommendations to support the 15 SpSS Civil Engineering Requirements Section in the evaluation of third-party contractor execution of CE requirements at AMOS.

The Government will perform all COR duties with respect to the third-party contract and will be the final decision authority.

Performance Standard

a) Standard: AF Civil Engineering Work Management Playbook

b) Standard: AF Civil Engineering Preventative Maintenance Playbook

c) Standard: AF Civil Engineering AMP & Sub-AMP Playbook

3.6.1.1 The contractor shall review real property records entered/updated in the BUILDER SMS program by third-party contractors.

Real property is limited to MSSC and RME sites.

Performance Standard

a) Standard: Provide recommendations for Government action when areas for improvement or of non-compliance are identified

b) Standard: Monitor corrective actions through successful implementation

3.6.1.2 The contractor shall evaluate outputs of BUILDER SMS program and provide recommended repair work with prioritization to the Government for work order initiation Performance Standard

a) Standard: Provide actionable recommendations for Government approval/work order to support a monthly work request review board (WRRB)

b) Standard: Manage and Facilitate monthly WRRB

3.6.1.3 The contractor shall monitor the transition from the legacy Interim Work Information Management System (IWIMS) to the NextGen IT/IBM TRIRIGA integrated workplace management system.

Note: Transition from IWIMS to NexGen IT/IBM TRIRIGA is planned for June 2022 Performance Standards

a) Standard: Provide recommendations for Government action when areas for improvement or of non-compliance are identified

b) Standard: Monitor corrective actions through successful implementation

4 Applicable Publications The Contractor shall comply with all documents listed below in the table of publications and referenced under paragraph 3.0, Performance Requirements. The Directive/Guidance (D/G) column indicates the extent of Contractor compliance with the publication that is prescribed by the PWS. A “D” in the column means the publication is a “directive publication,” that requires mandatory compliance by the Contractor. A “G” in the column means the publication is a “guidance publication.” Compliance with documents listed as guidance is the Contractors' option. If there is any conflict between the directive referenced in PWS paragraph 3.0 and the reference listed in the tables below, the reference in PWS paragraphs 3.0 takes precedence.

When directive chapters, paragraphs, appendices, attachments, etc. are referenced as a standard in this PWS, the standard shall be inclusive of all subordinate paragraphs unless specifically excluded. For example, if the PWS standard lists paragraph 1.2 as directive, and paragraph 1.2 has subparagraphs 1.2.1, and 1.2.2 those subparagraphs are directive as well.

Publications

DAFI 90-201

17 Dec 2021