PWS_DLA_Aviation_Leadership_Communications_Training.pdf

Performance Work Statement (PWS)

LEADERSHIP/COMMUNICATIONS TRAINING

SP470313Q5021

1.0 Introduction

DLA Aviation would like to have additional leadership/communication training for the various levels of leadership within the Aviation Team. The training will be expanded to include other supervisors and employees throughout DLA Aviation.

1.1 Background

DLA Aviation support has gone through transformational changes as a result of implementing the 2005 BRAC law. The law directed DLA to assume responsibility for supply, storage and distribution organizations at three Air Force Air Logistics Centers, three Navy Fleet Readiness Centers, and five depot level repair acquisition organizations from the Air Force, Navy, or Army. During this transition, over 1,500 Air Force, Navy, and Army employees have joined the DLA Aviation Team.

Migration of mission and personnel to DLA requires leadership and open communications. To assist in this transition and help improve communication within a new geographically diverse organization, DLA Aviation leadership contracted with Mr. Steven Gaffney of the Steven Gaffney Company to train senior leaders on interpersonal communication and influence and leadership on February 25, 2010. DLA Aviation leadership found this training to be directly relevant to the challenges created by the BRAC transfers, particularly in the vital area of communications.

DLA Aviation wanted to build on the honest communication training that the GS 14s and GS 15s received in February 2010, and wanted to spread the training to the GS 13s and the supervisors below them. This is due to the fact that the Center has grown tremendously as a result of inheriting the BRAC mission and thus this training is needed to assist in growing as a team.

Contract SP4703‐10‐P‐0045 was awarded May 27, 2010 to Steven Gaffney Company for one year of training which included licensing rights, seminars, webinars, teleconferencing, video conferencing, follow‐up tele‐ seminars, coaching, books, and audio seminars.

1.2 Scope

DLA Aviation wants to continue this training program at several of the Industrial Support Activities that were not able to attend Gaffney seminars during the first two contracts we had with him. Specifically we would like the following sessions (eleven total training sessions):

o Warner Robins, GA: One in FY 13/ Two in FY 14.

o Ogden, UT: One in FY 13/Two in FY 14 o Oklahoma City, OK: One in FY 13/ Two in FY 14 o Cherry Point, NC: Two in FY 13

This training is necessary to foster communication and understanding, and help the DLA Aviation leadership forge a solid "One Aviation Team" approach as the Aviation Team focuses on delivering enhanced service and support to its military customers and deliver on the promise of the 2005 Base Realignment and Closure (BRAC) law.

1.2.1 Place of Performance: Oklahoma City, OK, Ogden, UT, Cherry Point, NC, and Warner Robins, GA.

1.3 Project Objectives

Specifically, the objectives to be learned are as follows:

a) How to be more effective and efficient in our organization

b) How to better plan meetings and present ideas succinctly and concisely

c) How to gain a group consensus without watering down great solutions

d) How to influence with or without authority

e) How to make things happen

f) How to motivate others

1.4 Specific Tasks

1.4.1 Seminars: The contractor will provide a series of specific seminars to the target group. Based on their needs, the site leaders will be able to pick from Mr. Gaffney’s seminars listed below to specifically address ongoing issues within their organizations. Mr. Gaffney will travel to these locations to conduct this training at mutually agreed upon times.

1.4.1.1 "Notice vs. Imagine/Dealing with Difficult People"

1.4.1.2 "Influencing With or Without Authority"

1.4.1.3 Hybrid "Inspiring Excellence: Motivating Today's Workforce" & "Achieving Beyond Limits:

Honest Motivation and Excelling Strategies of Star Performers"

These eight hour sessions are to provide the training for the remaining supervisors and other employees throughout DLA Aviation. Mr. Gaffney will travel to these facilities to conduct the training (up to 100 or 120 people (as listed in Table 1) each session).

1.4.2 Additional Seminars, Facilitations & Coaching (Optional): Will be added as needed.

In fulfillment of this effort, the Contractor shall provide the deliverables identified in this section.

All deliverables shall be agreed upon prior to performance.

Table 1 below identifies the deliverables resulting from the above‐defined tasks:

PWS

Para #

Task Title Type of Sessions (11 total sessions combined)

No. of Participants

Deliverable Due Date

(after award)

1.4.1.1 “Notice vs. Imagine/Dealing with Difficult People”

One Day Seminar Up to

100/Session Schedule within 15 days

1.4.1.2 “Influencing With or Without Authority” One Day Seminar Up to

100/Session Schedule within 15 days

1.4.1.3

Hybrid "Inspiring Excellence: Motivating Today's Workforce" & "Achieving Beyond Limits: Honest Motivation and Excelling Strategies of Star Performers"

One Day Seminar Up to

120/Session Schedule within 30 days

1.5 Quality Assurance Surveillance Plan (listed below)

N/A N/A 10 days

1.5 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

In fulfillment of this effort, the Contractor shall provide the deliverables identified in this section. All deliverables shall be submitted to the Government Point of Contact (POC) unless otherwise agreed upon.

Unless otherwise specified, the Government will have a maximum of ten (10) working days from the day the draft deliverable is received to review the document, provide comments back to the contractor, approve or disapprove the deliverable(s). Unless otherwise specified, the contractor will also have a maximum of ten (10) working days from the day comments are received to incorporate all changes and submit the final deliverable to the Government. All days identified above are intended to be workdays unless otherwise specified.

The format for the individual deliverables will be determined through consultation between the Government POC and the contractor.

1.5.1 Performance Requirements Summary: The standard set for all tasks is 100% Satisfactory Complete and I00% Government POC Inspection is the surveillance method which will be utilized.

The information is detailed in table 2. The incentive for all tasks will be pursuant to a performance measurement that ties performance goals and acceptable quality levels to a color code: Green, Yellow or Red.

1.5.2 Method of Surveillance: The Government will ensure quality assurance of all tasks with 100% inspections performed by the Government POC. During the inspections, the Government POC will review for current task completion.

1.5.3 Inspection and Acceptance Criteria: Final inspection and acceptance of all work performed, reports and other deliverables will be performed at the place of delivery by the Government POC.

1.5.4 Incentive/Evaluation Plan: Performance measurement progress will be tracked based on the milestone event of Contractor receiving tasking from the Government POC. Performance evaluation will be based on the complexity and completion of the tasking. The number of completed actions will be balanced against the quality of this output. It is expected that the contractor produced documentation and procedures will comply with all major regulatory and process requirements and agency policies and procedures. Receipt and completion of tasking is tracked through email between the Government POC and the contractor team lead.

1.5.4.1 General Acceptance Criteria: General quality measures, as set forth below, will be applied to each work product received from the contractor under this Performance Work Statement.

Accuracy: Work products shall be accurate in presentation, technical content, and adherence to accepted elements of style.

Clarity: Work products shall be clear and concise. Any/all diagrams shall be easy to understand and be relevant to the supporting narrative.

Consistency to Requirements: All work products must satisfy the requirements of this Performance Work Statement.

File Editing: All text and diagrammatic files shall be editable by the Government.

Format: Work products shall be submitted in hard copy (where applicable) and in media mutually agreed upon prior to submission. Hard copy formats shall follow any specified Directives or Manuals.

Timeliness: Work products shall be submitted on or before the due dates determined/specified between the Government POC and contractor or submitted in accordance with a later scheduled date determined by the Government.

1.5.4.2 Performance Standard/Acceptable Quality Level. The Contractor is expected to meet the following goals.

1) Performance standard is a goal of 100% satisfactorily completing the tasking and meeting timeliness for each project tasking as set forth in 1.4.1.

2) Acceptable quality level is 95% of all projects prepared contain only minor defects or rewrites and 95% are processed within the agreed upon timeframe or milestone(s).

3) No major complaints from customer(s).

1.5.4.3 Performance Review and Payments. Based on the general acceptance criteria and goals, the Contractor will be given a monthly rating by the Government POC of Green, Yellow or Red as follows below. Performance Payments will be applied based on the Green, Yellow or Red Ratings.

o Green: 100% of the time meets the Acceptable Quality Level of 95% stated above in

Paragraph 1.5.4.2. Performance Payment: 100% monthly payment is applied.

o Yellow: Would have met the Acceptable Quality Level of 95% stated above, except has two or more issues that were not minor, such as missed milestones, quality levels of documents requiring multiple reviews and rewrites, significant or serious complaints by customer(s) or documents that did not comply with taskings/deliverables set forth in the PWS. Performance Payment: Payment of 95% will be authorized upon resolution of issues. A disincentive of ‐5% will be applied to the monthly invoice.

o Red: Below the Acceptable Quality Level of 95% and performance has been at a level where the Contracting Officer has had to issue one or more notices regarding performance. Monthly performance that continues at the "Red” level will typically be at a level where a termination will be considered if the performance is not improved.

Performance Payment: Payment of 90% will be authorized upon resolution of issues.

A disincentive of ‐10% will be applied to the monthly invoice.

Table 2 identifies the Performance Requirements resulting from the above defined tasks:

Task Title Standard Deliverable Reference #

Acceptable Quality Level

Surveillance Method

Surveillance Schedule

Incentive

Hybrid “Notice vs.

Imagine/Dealing With Difficult

People”

100% Satisfactory Complete

1.4.1.1 95% 100%

Government POC Inspection

At Time of Seminar

Green, Yellow or Red ratings to be assigned pursuant to section 1.5.4.3

“Influencing with or without Authority”

100% Satisfactory Complete

1.4.1.2 95% 100%

Government POC Inspection

At Time of Seminar

Green, Yellow or Red ratings to be assigned pursuant to section 1.5.4.3

Hybrid “Inspiring Excellence:

Motivating Today’s Workforce” and Achieving Beyond Limits: Honest Motivation and

Excelling Strategies of Star Performers”.

100% Satisfactory Complete

1.4.1.3 95% 100%

Government POC Inspection

At Time of Seminar

Green, Yellow or Red ratings to be assigned pursuant to section 1.5.4.3

Contractor Quality Control Plan

100% Satisfactory Complete

1.6 95% 100%

Government POC Inspection

Due 10 days after award

Green, Yellow or Red ratings to be assigned pursuant to section 1.5.4.3

Final Briefing Results 100%

Satisfactory Complete

1.11 95% 100%

Government POC Inspection

Due 10 days prior to contract conclusion

Green, Yellow or Red ratings to be assigned pursuant to section 1.5.4.3

1.6 Contractor Quality Control Plan (QCP)

The contractor shall submit a Quality Control Plan within 10 business days of contract award to the Government POC. This plan shall describe the Contractor’s methodology of compliance with the Deliverables and Performance Requirements Summary outlined above. The Government POC will notify the contractor of concurrence or required modifications to the QCP within 10 business days of receipt. The contractor shall make appropriate modifications within 5 business days of the Government POC’s notification and provide a revised QCP within 5 business days.

1.7 Section 508 Compliance

Any/all electronic and information technology procured through this effort must meet the applicable accessibility standards at 36 CFR 1194. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended, and is viewable at http://www.section508.gov.

1.8 Place and Period of Performance/Contract Type

1.8.1 The period of performance will be one year and the contract type will be firm fixed price.

1.8.2 Place of Performance: Oklahoma City, OK, Ogden, UT, Cherry Point, NC, and Warner Robins, GA.

1.9 Other Performance Requirements:

1.9.1 Contractor Interfaces: The Contractor may be required as part of the performance of this effort to work with other Contractors working for the Government. Such other Contractors shall not direct this Contractor in any manner. Also, this Contractor shall not direct the work of other Contractors in any manner.

1.9.2 Disclosure of Information: Information made available to the contractor by the Government for the performance or administration of this effort shall be used only for those purposes and shall not be used in any other way without the written agreement of the Contracting Officer. The contractor agrees to assume responsibility for protecting the confidentiality of Government records, which are not public information. Each contractor or employee of the contractor to whom information may be made available or disclosed shall be notified in writing by the contractor that such information may be disclosed only for a purpose and to the extent authorized herein.

1.9.3 Government‐Furnished Support: Government Furnished Property (Material, Equipment, and/or Information), is to be provided together with required performance under this effort. Prior to performance, the contractor will provide a list of equipment and materials to the government point of contact that the government will need to furnish.

As determined by mutual agreement, the Government will provide additional property that may be required in the performance of this effort.

At the request of the Government, or at completion of this effort, the Contractor shall immediately return any Government‐provided property, including any equipment, specialized or off‐the‐shelf software, and all other property provided by the Government to the Contractor for use to complete this effort.

All work under this effort will be performed in government spaces using government equipment.

1.9.4 Government Furnished Equipment: The Government shall furnish workspace, general administrative support equipment, to include access to phone, computers, copiers, facsimile equipment, printers, office supplies, materials, and computer software necessary to perform tasks. Requests for additional GFE shall be submitted in writing to the Government POC.

1.9.5 Limited Use of Data: Performance of this effort may require the contractor to access and use data and information propriety to a Government agency or Government contractor which is of such a nature that its dissemination or use, other than in performance of this effort, would be adverse to the interests of the Government and/or others. Contractor and/or contractor personnel shall not divulge or release data or information developed or obtained in performance of this effort, until made public by the Government, except to authorize Government personnel or upon written approval of the Contracting Officer (CO). The contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend, other that as required in the performance of this effort. Nothing herein shall preclude the use of any data independently acquired by the contractor without such limitations or prohibit an agreement at no cost to the

Government between the contractor and the data owner which provides for greater rights to the contractor.

1.9.6 Payments for Unauthorized Work: No payments will be made for any unauthorized supplies and/or services or for any unauthorized changes to the work specified herein This includes any services performed by the Contractor of their own volition or at the request of an individual other than a duly appointed Contracting Officer. Only a duly appointed Contracting Officer is authorized to change the specifications, terms, and conditions under this effort.

1.9.7 Contractor Employees: Contractor personnel shall present a neat appearance and be easily recognized as contractor employees by wearing a Security Identification Badge at all times while on Government premises. When Contractor personnel attend meetings, answer phones, and work in other situations where their status is not obvious to third parties they must identify themselves as such to avoid creating the impression that they are Government employees.

1.9.8 Security: Will be followed in accordance with Defense Supply Center policy.

o Contractor: Contractor shall present a neat appearance and be easily recognized as contractor by wearing a Security Identification Badge at all times while on Government premises.

o Physical Security: The contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of normal duty hours and/or after normal duty hours, all government facilities, equipment and materials must be secured.

1.10 Travel

Travel expenses for contractor to travel at any location will be at local per diem rates. All travel will be approved prior to commencement of travel. The contractor shall be reimbursed for actually allowable, allocable and reasonable travel costs incurred during performance of this effort in accordance with the Federal Joint Travel regulations in effect on date of travel. The estimated travel is Not to Exceed $8,000.00.

1.11 Final Results Briefing

Contractor will prepare a final results briefing for all tasks under this order. The briefing will be presented to the Government POC 10 calendar days prior to contract conclusion. Performance of this effort may require the contractor to access and use data and information proprietary to a Government agency or Government contractor which is of such a nature that its interest that its dissemination or use, other than in performance of this effort, would be adverse to the interests of the Government and/or others.

1.12 Invoicing

Invoices must be submitted to the Government POC identified in the Points of Contact in Section 1.13. The Contractor shall invoice no more frequently than MONTHLY. Invoices shall clearly identify performance c categories, rates and materials charged during the period. Travel charges must contain location and dates and items must be identified by subject (i.e. meals, rental car, and airfare.) Other invoice requirements are set forth in FAR 52.232‐25. Invoices are to be sent directly to the Government POC at the address shown in Section 1.13. Within seven days of receipt of the invoice, the Government POC will review for accuracy, verify the labor hours/services/supplies and travel to the Government POC. Inaccurate invoices will be returned to the Contractor within seven days for correction.

1.13 Points of Contact

1.13.1 The Government POC for invoicing and task scheduling is:

Reneé P Gilman DLA Aviation DS 8000 Jefferson Davis Hwy Richmond, VA 23297‐5000

(804) 279‐2996 Email: Renee.Gilman@dla.mil

1.13.2 The point of contact for this solicitation is:

Elizabeth Napolitano DLA Contracting Services Office 8000 Jefferson Davis Hwy Richmond, VA 23297‐5441

(804) 279‐4661 Email: Elizabeth.Napolitano@dla.mil