Amendment 00001 Government Questions and Answers.xlsx
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- Solicitation number
- SP3300-23-Q-0007
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Defense Logistics Agency Distribution
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SP3300-23-Q-0007 - DLA Norfolk
| Source Document | Subsection | Question | Government Response |
| Attachment 1, PWS | General | Will the Government provide office space for the contractor Team? | Only if on-site work is required. |
| Attachment 1, PWS | General | Will the Government provide storage space for tools and other supplies required to execute the requirements of this contract? | Yes. |
| Attachment 1, PWS | General | How many after business hours service calls were received by DLA during the prior 12 months? | About 20 hours worth. |
| Attachment 1, PWS | General | How many during business hours service calls were received by DLA during the prior 12 months? | About 30 hours worth. |
| Attachment 1, PWS | General | How many emergency service calls were received by DLA during the prior 12 months? | About 22.5 hours worth |
| Attachment 1, PWS | 3.5.3 MATERIALS AND EQUIPMENT | Can the Government confirm if all ESS (Access Control, CCTV and IDS will be in good working order at the time of start of this contract? | Yes |
| Attachment 1, PWS | 3.5.3 MATERIALS AND EQUIPMENT | Can the Government provide the approximate age of installed ESS equipment covered under this requirement and when it was installed? | Equipment was original installed in 2001 |
| Attachment 1, PWS | Attachment 3 Equipment List and Attachment 8 CCTV Equipment | Do the referenced lists represent the totality of assets covered under this Contract? | Yes |
| Attachment 1, PWS | General | Are the buildings contiguous? | No, some of the buidlings are located on other parts of the installation. |
| Attachment 1, PWS | 3.1.5, Configuration Audit | The PWS states: A configuration audit is an inventory of all existing hardware, software, drawings and technical documentation and is a function of configuration management. The Contractor shall perform an initial configuration audit, provide to the COR within ten (10) business days of contract start and updated in the Monthly Status Report (MSR). Does DLA expect a physical audit of all inventory as well as ensuring the ServiceNow database is accurate? | DLA expects a physical audit and will assist in updating required documentation and databases. |
| Attachment 1, PWS | 3.3, Application and Network Infrastructure Support | The PWS states: The Contractor shall support application network and infrastructure requirements including network and/or data migrations. How many applications and network migrations per year will system administration be required to support? | One migration, if approved. |
| Attachment 1, PWS | 3.3.1, Application System and Network Requirements #6 | The PWS states: The Contractor shall provide any patch cabling required. Does DLA reimburse the contractor for any ODCs required to include patch cabling? | Yes. |
| Attachment 1, PWS | 3.5.1, Service Call Request | The PWS states: The COR will advise the Contractor by phone or email of all service call requests received during and after regular working hours. A description of the problem or requested work, date and time received, location, classification and other appropriate information will be placed on a ticket within the DLA ticketing system by the Contractor. How many service call requests are received monthly? | 1-2. |
| Attachment 1, PWS | 3.5.1, Service Call Request | Can the contractor deploy an automated service request ticketing system in lieu of a single number or toll-free number? | The preferred methodology is to use the approved ITSM ticketing system utilized by DLA. |
| Attachment 1, PWS | 17.0, Place of Performance | The PWS states: Work will be performed at DLA Distribution Norfolk, Virginia which is a tenant activity of the Naval Station Norfolk, VA. The ESS, CCTV, and are entirely located within the Naval Station Norfolk, VA. Please confirm that Norfolk is technically 2 sites as far as the DLA Network is concerned - the buildings are across the street from one another, but the road between them prevents combining these two sites on the network? | Negative, the head-in for the ESS and CCTV is in one location. |
| Attachment 1, PWS | 3.1.11, On-Boarding and Phase In Training | Will the awarded contractor be required to complete, and therefore price, all activities associated with the phase-in period including training? | Yes. |
| Attachment 1, PWS | N/A | What is the height of the highest camera mount, either interior or exterior? | 15 feet |
| Attachment 1, PWS | N/A | Are all software support agreements up to date? | Yes. |
| Attachment 1, PWS | N/A | What are the expiration dates for all software support agreements? | Would have to confirm with the service provider, as it is built into the current contract. |
| Attachment 1, PWS | 3.2.3 Preventative Maintenance and Quarterly Testing | Will the Government provide the awarded Contractor with a copy of the current drawings which reflect the "as is" environment in CAD format? | Yes |
| Attachment 1, PWS | 3.6 General Requirements | What version of Lenel OnGuard is currently deployed at DLA Norfolk? | 7.6 |
| File Titled SP3300-23-Q-0007 | Closing Response Date | Please confirm whether quotes are due Wednesday November 23rd or Thursday November 24th. | Thursday November 24, 2022 |
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