Attachment_1_-_Statement_of_Work.pdf

RFQ #SP3300-19-Q-5006

Attachment 1 – Statement of Work (SOW)

STATEMENT OF WORK (SOW)

FOR

HighGear Quality Assurance Management Tool (QAMT) Perpetual License Renewal and Software Maintenance Support for

Defense Logistics Agency (DLA) Distribution J-7 CQAPO and DLA Enterprise

SECTION 1 INTRODUCTION

A. The Defense Logistics Agency (DLA) is a United States (U.S.) Department of Defense (DoD) agency that provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant Commands under conditions of peace and war. The Contract Quality Assurance Program Office (CQAPO) utilizes HighGear, which is a web-based application product for automating forms, workflow and application processes that support the Contract Quality Assurance Program around the globe.

The objective of this acquisition is to establish an Indefinite Delivery Indefinite Quantity (IDIQ) contract to acquire software licenses, support, and maintenance for the HighGear QAMT for an ordering period not to exceed (NTE) 5 (five) years from the date of contract award. This is a brand name, commercially available requirement needed to sustain the existing QAMT IT infrastructure utilized by the DLA Distribution J7 CQAPO, and provide additional licenses across the DLA Enterprise as the sunset of the existing QAMT program continues. HighGear is hosted with the Defense Information Services Agency (DISA). System Administration Support is provided by the DLA Distribution Information Technology community.

B. Maintenance Support for User Licenses - The Contractor shall:

• Provide program updates, fixes, security alerts and critical patch updates.

• Upgrade scripts.

• Provide major product and technology releases, which includes general maintenance releases, selected functionality releases, and documentation updates.

• The Contractor shall be an authorized reseller of the software manufacturer.

• Provide software maintenance including troubleshooting and response to general questions.

SECTION 2 GENERAL CONDITIONS AND REQUIREMENTS

2.1 SCOPE OF WORK

A. Maintenance and Support for User Licenses - The Contractor shall:

• Provide program updates, fixes, security alerts and critical patch updates.

• Upgrade scripts.

• Provide major product and technology releases, which includes general maintenance releases, selected functionality releases, and documentation updates.

• The Contractor shall be an authorized reseller of the software manufacturer.

• Provide software maintenance including troubleshooting and response to general questions.

2.2 GENERAL OPERATING CONDITIONS

A. This Section provides general information relating to the conditions of operation and general requirements relating to this requirement.

2.2.1 PLACE OF PERFORMANCE

A. The application is currently in use by the Defense Information Security Agency (DISA). The Application Manager and the CQAPO are located at New Cumberland, PA, 17070.

2.2.2 DELIVERY SCHEDULE

A. The Ordering Period for this requirement is not to exceed (NTE) 5 (five) years from the date of contract award unless otherwise specified. Within 10 days of a delivery order award, the Contractor shall provide an Adobe (.pdf) copy of the HighGear Software Maintenance and Support Certificate.

2.3 CERTIFICATION AND ACCEPTANCE

A. The KO or designee is designated as the point of final inspection and acceptance by the Government of all items and services required by the contract.

SECTION 3 DEFINITIONS AND ACRONYMS

3.1 DOD DICTIONARY

A. The DoD Dictionary of definitions and terms is available on the Internet at:

http://www.dtic.mil/doctrine/dod_dictionary/.

SECTION 4 GOVERNMENT FACILITY

Not Applicable; HighGear currently resides and will be hosted by the Defense Information Security Agency (DISA)

SECTION 5 CONTRACTOR-FURNISHED EQUIPMENT, MATERIAL, VEHICLES,

SUPPORT SERVICES AND TRAINING

5.1 GENERAL INFORMATION

A. The Contractor shall provide all material and supplies necessary to perform the requirements in this

SOW.

SECTION 6 DOD SECURITY AND PRODUCT COMPLIANCE REQUIREMENTS

6.1 DOD IT SECURITY AND COMPLIANCE REQUIREMENTS

A. The QAMT application shall be compliant with Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG) and U.S. Cyber Command (CYBERCOM) mandates.

Links to some compliance information includes, but is not limited to the following:

• Information Assurance Standards (http://iase.disa.mil/)

• DISA STIG Guidelines (http://iase.disa.mil/stigs/index.html)

• DoD Common Criteria (http://iase.disa.mil/common/index.html)

• Common Criteria Certified Products (http://www.comoncriteriaportal.org/products/) http://www.dtic.mil/doctrine/dod_dictionary/ http://iase.disa.mil/ http://iase.disa.mil/stigs/index.html http://iase.disa.mil/common/index.html http://www.comoncriteriaportal.org/products/

• Policy & Guidance (http://iase.disa.mil/policy-guidance/index.html)

• Acquisition Policy (http://iase.disa.mil/policy-guidance/index.html#Acquisition)

6.2 SECTION 508 PRODUCT REQUIREMENTS

ACCESSIBILITY OF E&IT PRODUCTS TO PEOPLE WITH DISABILITIES (SECTION 508 OF THE

REHABILITATION ACT): Unless otherwise specified, all products (supplies or services) furnished under this contract shall comply with the applicable Electronic and Information Technology (E&IT) Accessibility Standards at 36 CFR part 1194.

A. Requirements for accessibility based on Section 508 of the Rehabilitation Act of 1973 (29 U.S.C.

794d) are determined to be relevant for the following program need: "Application/Operating System Software."

Technical standards from 36 CFR part 1194 Subpart B have been determined to apply to this acquisition.

Solicitation respondents must describe how their proposed Electronic and Information Technology (EIT) deliverables meet at least those technical provisions identified as applicable in the attached Government Product/Service Accessibility Template (GPAT). Review the attachment to the SOW Software- Application-GPAT, to review the applicable provisions.

Functional performance criteria from 36 CFR part 1194 Subpart C have been determined to apply to this acquisition. Solicitation respondents must describe how their proposed Electronic and Information Technology (EIT) deliverables meet at least those functional performance criteria identified as applicable in the attached Government Product/Service Accessibility Template (GPAT).

Information, documentation, and support requirements from 36 CFR part 1194 Subpart D have been determined to apply to this acquisition. Solicitation respondents must describe how the information, documentation, and support proposed for Electronic and Information Technology (EIT) deliverables meet at least those information, documentation, and support requirements identified as applicable in the attached Government Product/Service Accessibility Template (GPAT).

SECTON 7 RESERVED

SECTION 8 RESERVED

SECTION 9 TECHNICAL POINTS-OF-CONTACT

TBD.

http://iase.disa.mil/policy-guidance/index.html http://iase.disa.mil/policy-guidance/index.html#Acquisition