Attachment_J.11 _Contract_Data_Requirements_List_CDRLs.pdf

DD FORM 1423-1, FEB 2001

CONTRACT DATA REQUIREMENTS LIST

(1 Data Item)

PREVIOUS EDITION MAY BE USED.

Form Approved OMB No. 0704-0188

The public reporting burden for this collection of information is estimated to average 110 hours per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing the burden, to the Department of Defense, Executive Services and Communications Directorate (0704-0188). Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number. Please do not return your form to the above organization. Send completed form to the Government Issuing Contracting Officer for the Contract/PR No. listed in Block E.

A. CONTRACT LINE ITEM NO. B. EXHIBIT C. CATEGORY:

TDP ________ TM _______ OTHER

D. SYSTEM/ITEM E. CONTRACT/PR NO. F. CONTRACTOR

1. DATA ITEM NO. 2. TITLE OF DATA ITEM 3. SUBTITLE

4. AUTHORITY (Data Acquisition Document No.) 5. CONTRACT REFERENCE 6. REQUIRING OFFICE

7. DD 250 REQ

8. APP CODE

9. DIST STATEMENT

REQUIRED

10. FREQUENCY

11. AS OF DATE

12. DATE OF FIRST SUBMISSION

13. DATE OF SUBSEQUENT

SUBMISSION

14. DISTRIBUTION

a. ADDRESSEE

b. COPIES

Draft Final

Reg Repro

15. TOTAL

16. REMARKS

17. PRICE GROUP

18. ESTIMATED

TOTAL PRICE

G. PREPARED BY H. DATE I. APPROVED BY J. DATE

Page of Pages

X007 Attachment J.11

A001 Transition Plan and Weekly Reports Transition

N/A J1 - PWS C-1.8 Transition DLA Distribution J-7

See Block 16

C

See Block 16

N/A

See Block 16

See Block 16 J-7 IAW Proposal Preparation Reqrs J7 1

COR 1

0 1 1

Tailored to permit contractor's format IAW Section L. Submit electronically.

Transition Plan prepared IAW PWS C-1.8, Transition and Section L; Evaluation Factor 3, Subfactor A.

Transition. Transition Plan submitted with proposal by proposal submission due date IAW Section L-17 Communications Between the Government and Offerors, sub-paragraph 2.

The Plan of Action and Milestones (POAM) of the Transition Plan shall be updated to provide the actual dates of transition and submitted to the KO NLT 5 working days after Contract Award.

Weekly Reports: Submit a written report on the status of the tasks outlined in the Transition Plan and POAM updated to show progress and completions of tasks.

Weekly Report due every Monday at 1200 for the preceding week.

Final Transition Report: Submit a final written report that addresses completion of all tasks required under the Transition Plan 5 working days prior to the conclusion of the transition period.

Block 7 - Inspection and acceptance requirements:

1. Transition Plan evaluated during source selection and is incorporated into the contract upon award.

2. POAM updates and weekly reports throughout the transition period and reviewed and accepted by the Contract Specialist.

3. Final Transition report reviewed and accepted by the KO.

Block 14 - Distribution - Contractor to submit original to Contract Specialist and copy to the COR.

1 1

CRUSEY.SHANE.M.1

287981151

Digitally signed by CRUSEY.SHANE.M.1287981151 DN: c=US, o=U.S. Government, ou=DoD, ou=PKI, ou=DLA, cn=CRUSEY.SHANE.M.1287981151 Date: 2016.08.03 09:11:20 -04'00'

FLICK.CLIFFORD.C.10322

68311

Digitally signed by

FLICK.CLIFFORD.C.1032268311

Date: 2016.08.05 14:29:23 -04'00'

(1 Data Item)

PREVIOUS EDITION MAY BE USED.

Form Approved OMB No. 0704-0188

The public reporting burden for this collection of information is estimated to average 110 hours per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing the burden, to the Department of Defense, Executive Services and Communications Directorate (0704-0188). Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number. Please do not return your form to the above organization. Send completed form to the Government Issuing Contracting Officer for the Contract/PR No. listed in Block E.

A. CONTRACT LINE ITEM NO. B. EXHIBIT C. CATEGORY:

TDP ________ TM _______ OTHER

D. SYSTEM/ITEM E. CONTRACT/PR NO. F. CONTRACTOR

1. DATA ITEM NO. 2. TITLE OF DATA ITEM 3. SUBTITLE

4. AUTHORITY (Data Acquisition Document No.) 5. CONTRACT REFERENCE 6. REQUIRING OFFICE

7. DD 250 REQ

8. APP CODE

9. DIST STATEMENT

REQUIRED

10. FREQUENCY

11. AS OF DATE

12. DATE OF FIRST SUBMISSION

13. DATE OF SUBSEQUENT

SUBMISSION

14. DISTRIBUTION

a. ADDRESSEE

b. COPIES

Draft Final

Reg Repro

15. TOTAL

16. REMARKS

17. PRICE GROUP

18. ESTIMATED

TOTAL PRICE

G. PREPARED BY H. DATE I. APPROVED BY J. DATE

Page of Pages

X007 Attachment J.11

A002 Safety and Occupational Health (SOH) and Reporting SOH Plan and Reporting

N/A J1 - PWS C-1.5 DLA Distribution J-7

See Block 16

C

XTime

N/A

See block 16

See block 16 J-7 1

COR 1

0 1 1

Tailored to permit contractor's format. Submit electronically.

A. SOH program plan shall be submitted NLT 30 days prior to the start of full performance for the first submission. Changes to the SOH Plan that address the Contractor’s approach to conform to applicable Safety and Occupational Health Standards shall be submitted within 30 calendar days of the change. The SOH Plan shall address the Contractor’s approach:

1. Developing and implementing systems to effectively identify, evaluate, prevent, and control occupational hazards to prevent employee injuries and illnesses through: management leadership and employee involvement; worksite analysis;

hazard prevention and control; and safety and health training.

2. For the Safety and Occupational Health Representative(s) to perform safety and occupational health management, surveillance, inspections, and safety program enforcement and how integrated into the Contractor's Quality Control Plan (QCP)

3. To establish a Hazard Reporting Program and HAZ/COM IAW DoD 6050.5.

4. Conforming to the SOH standards consistent with the most stringent of applicable Federal, State, local regulations and DLA policies/procedures.

5. To use ESAMS

B. On a quarterly basis (date to be provided by the COR), the contractor shall provide the following data for the previous three (3) month period:

1. Date OSHA 300 Log Posted

2. Date the Abatement log was last reviewed

3. Date of Last Annual Self Assessment

4. Date of Last Quarterly Council Meeting

5. Date of Last Quarterly Supervisor Inspection

6. TCIR

7. DART

8. Percent of Hazards identified in ESAMs by the Contractor w/ Interim Controls

Block 7 - Inspection and acceptance requirements:

The Contract Specialist will review and accept the SOH plans and updates after coordination with the COR and Installation Support Safety Office review and comments. The COR will review and accept the quarterly information.

Block 14 - Distribution - Contractor to submit original to the Contract Specialist and copy to the COR.

20160804

1 1

DUNKELBERGER.RUSS

EL.O.1296428074

Digitally signed by

DUNKELBERGER.RUSSEL.O.1296428074

Date: 2016.08.04 13:03:08 -04'00'

FLICK.CLIFFORD.C.1032268

Digitally signed by

Date: 2016.08.05 14:29:59 -04'00'

(1 Data Item)

PREVIOUS EDITION MAY BE USED.

Form Approved OMB No. 0704-0188

The public reporting burden for this collection of information is estimated to average 110 hours per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing the burden, to the Department of Defense, Executive Services and Communications Directorate (0704-0188). Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number. Please do not return your form to the above organization. Send completed form to the Government Issuing Contracting Officer for the Contract/PR No. listed in Block E.

A. CONTRACT LINE ITEM NO. B. EXHIBIT C. CATEGORY:

TDP ________ TM _______ OTHER

D. SYSTEM/ITEM E. CONTRACT/PR NO. F. CONTRACTOR

1. DATA ITEM NO. 2. TITLE OF DATA ITEM 3. SUBTITLE

4. AUTHORITY (Data Acquisition Document No.) 5. CONTRACT REFERENCE 6. REQUIRING OFFICE

7. DD 250 REQ

8. APP CODE

9. DIST STATEMENT

REQUIRED

10. FREQUENCY

11. AS OF DATE

12. DATE OF FIRST SUBMISSION

13. DATE OF SUBSEQUENT

SUBMISSION

14. DISTRIBUTION

a. ADDRESSEE

b. COPIES

Draft Final

Reg Repro

15. TOTAL

16. REMARKS

17. PRICE GROUP

18. ESTIMATED

TOTAL PRICE

G. PREPARED BY H. DATE I. APPROVED BY J. DATE

Page of Pages

0007 Attachment J.11

A003 Electrostatic Discharge (ESD) Control Program

J.1 Paragraph C-1.7 DLA Distribution J-7

See Block 16

B

See Block 16

N/A

See Block 16

See Block 16 J7 Contract Spce 1

COR 1

0 1 1

Tailored to permit contractor's format. Submit electronically

Submit NLT 30 days prior to the start of full performance, an ESD Control Program document that details the Contractor's process to ensure all regulatory requirements are followed; ensure all personnel who handle and process ESDS material are fully trained; and coordination of any audits that may be performed by other government agencies, manufacturers and users of ESDS material.

The ESD Program shall address the Contractor’s approach to conform to MIL-STD 1686, Electrostatic Discharge Control Program for Protection of Electrical and Electronic Parts, Assemblies and Equipment (Excluding Electrically Initiated Explosive Devices) and requirements addressed in C-1.7.

Updates or revisions to the contractors plan that address the process for ensuring all regulatory requirements are followed shall be submitted within 30 calendar days of the change.

Block 7 - Inspection and acceptance requirements:

The KO will review and accept the ESD Program and updates after coordination with J-4 Policy & Procedures and J-3 Depot Operations review and comments.

Block 14 - Distribution - Contractor to submit original to Contract Specialist and copy to the COR.

1 1

BENECKE.TINA

.L.1229196738

Digitally signed by

BENECKE.TINA.L.1229196738

DN: c=US, o=U.S. Government, ou=DoD, ou=PKI, ou=DLA, cn=BENECKE.TINA.L.1229196738 Date: 2016.08.03 13:00:31 -04'00'

FLICK.CLIFFORD.C.10322

68311

Digitally signed by

Date: 2016.08.05 14:30:34 -04'00'

(1 Data Item)

PREVIOUS EDITION MAY BE USED.

Form Approved OMB No. 0704-0188

The public reporting burden for this collection of information is estimated to average 110 hours per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing the burden, to the Department of Defense, Executive Services and Communications Directorate (0704-0188). Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number. Please do not return your form to the above organization. Send completed form to the Government Issuing Contracting Officer for the Contract/PR No. listed in Block E.

A. CONTRACT LINE ITEM NO. B. EXHIBIT C. CATEGORY:

TDP ________ TM _______ OTHER

D. SYSTEM/ITEM E. CONTRACT/PR NO. F. CONTRACTOR

1. DATA ITEM NO. 2. TITLE OF DATA ITEM 3. SUBTITLE

4. AUTHORITY (Data Acquisition Document No.) 5. CONTRACT REFERENCE 6. REQUIRING OFFICE

7. DD 250 REQ

8. APP CODE

9. DIST STATEMENT

REQUIRED

10. FREQUENCY

11. AS OF DATE

12. DATE OF FIRST SUBMISSION

13. DATE OF SUBSEQUENT

SUBMISSION

14. DISTRIBUTION

a. ADDRESSEE

b. COPIES

Draft Final

Reg Repro

15. TOTAL

16. REMARKS

G. PREPARED BY H. DATE I. APPROVED BY J. DATE

Page of Pages

X007 Attachment J.11

A004 Surge, Sustainment, and Disaster Recovery Plan

(SSDRP)

N/A Attachment J.1, Paragraph C-1.9.2 DLA Distribution J-7

See Block 16

B

See Block 16

N/A

See Block 16

See Block 16 J-7 Contract Spec 1

COR 1

0 1 1

Tailored to permit contractor's format. Submit electronically

The SSDRP shall be submitted NLT 30 days prior start of full performance and be complimentary to the distribution sites Continuity of Operations (COOP) and Emergency Action (EAP) Plans.

Submit the information identified in the table on page 2 as changes occur to the COOP and EAP or at minimum on a annual basis.

Subsequent submissions shall be submitted when the Contractor updates or revises the SSDRP within 30 calendar days of the change.

Block 7 - Inspection and acceptance requirements:

The KO will review and accept the SSDRP and updates after coordination with COR and J-3 Depot Operations review and comments.

Block 14 - Distribution - Contractor to submit original to Contract Specialist and copy to the COR.

Block I - Approved By - Signature of Government official accepting the Contractor's reporting requirements of this CDRL will be the the KO.

1 2

CRUSEY.SHANE.M.1287981151

Digitally signed by CRUSEY.SHANE.M.1287981151 DN: c=US, o=U.S. Government, ou=DoD, ou=PKI, ou=DLA, cn=CRUSEY.SHANE.M.1287981151 Date: 2016.08.03 09:34:11 -04'00'

FLICK.CLIFFORD.C.103226

Digitally signed by

Date: 2016.08.05 14:31:11 -04'00'

DD FORM 1423-1, FEB 2001 Page 2of 2

The Contractor’s SSDRP shall address at a minimum the following:

1. Potential impacts caused by each type of adverse situation.

2. Primary issues.

3. Strategy for response.

4. Primary and alternate points of contact.

5. Communication and coordination with the Government.

6. Process to achieve recovery and resumption of full service.

7. Approach to recruitment and hiring of personnel (i.e., temporary labor) on short notice.

8. Assessment of the local labor market and the Contractor’s ability to hire qualified personnel.

9. Process to be used to hire personnel to include timing of offers, length the offer remains open, any contingencies and start dates. Critical skills and transactional systems knowledge required to maintain performance and contingency for immediate loss of skills and knowledge.

10. Development of a contingent workforce (both management and labor) that has the requisite knowledge, skills, abilities, and applicable licenses and qualifications to perform the workload.

11. Strategy for maintaining a trained workforce in Distribution Operations, DSS and all other transactional data systems required for contingency operations.

12. Strategy for ensuring the contingent workforce is familiar and shall address the Contractor's methodology and processes for assessing the situation, determining the appropriate response, achieving recovery, and meeting performance standards when there is a disruption in normal workload I.A.W.

PWS Paragraph C-1.9.

(1 Data Item)

PREVIOUS EDITION MAY BE USED.

Form Approved OMB No. 0704-0188

The public reporting burden for this collection of information is estimated to average 110 hours per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing the burden, to the Department of Defense, Executive Services and Communications Directorate (0704-0188). Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number. Please do not return your form to the above organization. Send completed form to the Government Issuing Contracting Officer for the Contract/PR No. listed in Block E.

A. CONTRACT LINE ITEM NO. B. EXHIBIT C. CATEGORY:

TDP ________ TM _______ OTHER

D. SYSTEM/ITEM E. CONTRACT/PR NO. F. CONTRACTOR

1. DATA ITEM NO. 2. TITLE OF DATA ITEM 3. SUBTITLE

4. AUTHORITY (Data Acquisition Document No.) 5. CONTRACT REFERENCE 6. REQUIRING OFFICE

7. DD 250 REQ

8. APP CODE

9. DIST STATEMENT

REQUIRED

10. FREQUENCY

11. AS OF DATE

12. DATE OF FIRST SUBMISSION

13. DATE OF SUBSEQUENT

SUBMISSION

14. DISTRIBUTION

a. ADDRESSEE

b. COPIES

Draft Final

Reg Repro

15. TOTAL

16. REMARKS

17. PRICE GROUP

18. ESTIMATED

TOTAL PRICE

G. PREPARED BY H. DATE I. APPROVED BY J. DATE

Page of Pages

X007 Attachment J.11

A005 Internal Order Number (ION) Reporting

J1 PWS Paragraph C-4.5 DLA Distribution J-7

See block 16

B

See Block 16

N/A

See Block 16

See Block 16

J7 KO 1

COR 1

0 1 1

Submit electronically.

IAW Section G-4 - Invoicing Instructions - submitted not later than the twenty-fifth (25th) day of each month covering the previous month's charges inclusive of all final subcontractor billings for the prior month.

Complete the following attachments:

Attachment 1 - Contractor Labor and Material Costs by Internal Order Number

(ION)

Block 7 - Inspection and acceptance requirements:

The COR will review and accept CDRL A005.

Block 14 - Distribution - Contractor to submit original to COR and copy to the Contract Specialist.

1 1

RAINFORD.JENNIFER.K.122901

Digitally signed by

RAINFORD.JENNIFER.K.1229019640

Date: 2016.08.19 14:09:21 -04'00'

FLICK.CLIFFORD.C.103226

Digitally signed by

Date: 2016.08.29 10:55:15 -04'00'

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(1 Data Item)

PREVIOUS EDITION MAY BE USED.

Form Approved OMB No. 0704-0188

The public reporting burden for this collection of information is estimated to average 110 hours per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing the burden, to the Department of Defense, Executive Services and Communications Directorate (0704-0188). Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number. Please do not return your form to the above organization. Send completed form to the Government Issuing Contracting Officer for the Contract/PR No. listed in Block E.

A. CONTRACT LINE ITEM NO. B. EXHIBIT C. CATEGORY:

TDP ________ TM _______ OTHER

D. SYSTEM/ITEM E. CONTRACT/PR NO. F. CONTRACTOR

1. DATA ITEM NO. 2. TITLE OF DATA ITEM 3. SUBTITLE

4. AUTHORITY (Data Acquisition Document No.) 5. CONTRACT REFERENCE 6. REQUIRING OFFICE

7. DD 250 REQ

8. APP CODE

9. DIST STATEMENT

REQUIRED

10. FREQUENCY

11. AS OF DATE

12. DATE OF FIRST SUBMISSION

13. DATE OF SUBSEQUENT

SUBMISSION

14. DISTRIBUTION

a. ADDRESSEE

b. COPIES

Draft Final

Reg Repro

15. TOTAL

16. REMARKS

17. PRICE GROUP

18. ESTIMATED

TOTAL PRICE

G. PREPARED BY H. DATE I. APPROVED BY J. DATE

Page of Pages

X007 A

A006 Quality Control Plan (QCP)

Attachment J.1, Paragraph 5.1.4 DLA Distribution J-7

See Block 16

B

See Block 16

N/A

See Block 16

See Block 16 QCP & Revisions:

J-7 Contract Spec 1

COR 1

Monthly QC Report:

J-7 Contract Spec 1

COR 1

Nonconfoming QC Inspection Results:

J-7 Contract Spec 1

COR 1

0 3

Submit electronically.

Submit a final site specific QCP not later than 45 calendar days prior to the end of transition that details the Contractor's process for a quality system that is a pre-vention based outlook and an approach to customer satisfaction that is proactive to meeting the objectives through all areas of performance IAW C-5.1.4. The Contractor's QCP shall be maintained throughout the life of the contract and shall include the Contractor's procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and require-ments of the contract. Subsequent submission shall be submitted with the Contractor updates or revised the QCP within 30 calendar days of the change.

See page two for QCP requirements.

Submit Monthly NLT 5 working dates after the end of the month a QC Report detailing:

1. Scheduled vs Completed QC Inspections and explanations for QC Inspections not completed that were scheduled

2. Conforming vs Non-conforming QC Inspection Results

3. Summary Test Results for Key Controls (see Attachment 3)

3. A copy of all QC Corrective Action Plans and status of implementation and maintenance to mitigate future occurrences of same non-conformance.

Items #1 and #2 above shall be submitted on Contractor letterhead. Item #3 shall be submitted using the format at Attachment 3. Item #4 shall be submitted using the attached Corrective and Preventive Action Request (CPAR) Form.

Additionally, copies of all completed non-conforming QC inspection reports shall be submitted within 24 hours to the addressees in Block 14.

Block 7 - Inspection and acceptance requirements:

The KO will review and accept the QCP and updated after coordination with the COR, J-3 Depot Operations and J-4 Policy & Procedures. The accepted plan and subsequent revisions will be incorporated into the contact by modification. The COR will review and accept the monthly QC Report.

Block 14 - Distribution - Contractor will submit original to Contract Specialist and copy to COR.

1 2

CRUSEY.SHANE.M.12

87981151

Digitally signed by

CRUSEY.SHANE.M.1287981151

Date: 2016.09.26 10:42:41 -04'00'

FLICK.CLIFFORD.C.1032268

Digitally signed by

Date: 2016.09.26 11:12:54 -04'00'

DD Form 1423-1, FEB 2001 Page 2 of 2

CDRL A006, Quality Control Plan (QCP)

The Contractor’s quality control plan shall outline the tasks performed by the Contractor to sustain or improve quality or work and ensure work meets contract requirements.

The Contractor shall include in the plan:

A. Quality Control:

1) Details of surveillance methods to be used.

2) Assigned significance levels for each QC inspection.

3) Identification of the frequency of QC inspections and the process used to determine the most appropriate frequency.

4) Lot and sample size determinations.

5) Criteria for determining conforming vs. non-conforming results.

6) Documentation requirements.

7) How corrective action will be developed, implemented and monitored to correct non-conformances and mitigate future non-conforming outcomes for all QC checklist questions assigned a significance level of critical or major.

8) Preventive action plans to reduce future nonconformance.

9) Lines of communication with QC results will be provided to the

Government within 24 hours of completing a QC inspection.

10) QC Inspection Checklists that include the Internal Controls (Key and

Non-Key identified in Attachment 1, List of Internal Controls and other requirements identified in Attachment J.1, Performance Work Statement and Attachment J.2, Site-Specific Requirements (e.g., Equipment Maintenance, Safety, Security, Training, etc.). All Internal Controls annotated as Key shall be given a significance level of Critical and all Non-Key shall be given a significance level of Major:

NOTE: The Government QA Checklists include the Internal Controls and are annotated in the “Tags” column as Internal Controls (e.g., IC01 is Non-Key; IC02 is Key).

11) Methodology for monitoring and determining trends that may impact APL performance.

12) Roles and Responsibilities and Lines of Authority for the QC Program.

Attachments:

Attachment 1: List of Internal Controls Attachment 2, Monthly QC Report Format Attachment 3: Summary Test Results for Key Controls Attachment 4: Sample Corrective and Preventive Action Request (CPAR)

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SS

o r s ta ge d fo r f ur th er c on ve ya nc e.

Th e Di st rib ut io n W or ke r i ns pe ct s t he sh ip pi ng la be l o f t al lie d ite m s t o ve rif y w he th er a se co nd ar y or

M ar k Fo r” a dd re ss is in cl ud ed o n th e sh ip pi ng la be l.

M at er ie l w ith a se co nd ar y or

M ar k

Fo r” a dd re ss is n ot in du ct ed in to m iss io n st oc k in D

SS

Th is m at er ie l i s s ta ge d fo r f ur th er c on ve ya nc e.

Ac co un ta bl e m at er ie l i s a dd re ss ed to th e

Di st rib ut io n

Ce nt er w ith t a se nd ar y or

M ar k

Fo r” a dd re ss

Th is m at er ie l w ill b e in du ct ed in

D

SS

DL

A

Di st rib ut io n

SO

P

1, iv in g

- O ffl oa d an d

Ta lly

P_ P2

S_

Di st rib ut io n

Pr oc es se s

KC

Ki nd , C ou nt nd

Co iti on V er ifi iv in g M an ua l

IC

O

FR

En su re e nt er ed in ve nt or y re ce iv in g tr an sa ct io ns re pr es en t ec on om ic e ve nt s t ha t a ct ua lly oc cu rr ed a nd a re p ro pe rly cl as sif ie d

(F

IA

R Gu id an ce , A pr il

, W av e 3, F

RO

(F

AM

B:

1c

, 2

A ll in ve nt or y ev en ts rr ed in th e cu rr en t p er io d ar e en te re d as tr an sa ct io ns in th e cu rr en t p er io d

(F

IA

R Gu id an ce

Ap ril

5, W av e

3, F

RO

(F

AM

5B : 6

Ri sk o f M at er ia l M iss ta te m en t:

In ve nt or y do es n ot e xi st gi ve n da te

(F

IA

R Gu id an ce , A pr il

, W av e 3, R O

M M

B:

In ve nt or y ex ist s b ut is o m itt ed fr om th e

AP

SR

a nd /o r s um m ar y sc he du le s (

FI

AR

G ui da nc e, A pr il

W av e

3, R

O M

M

(F

AM

B:

Th e

Di st rib ut io n

W or ke r p er fo rm s a

K in d, C ou nt

, a nd

C on di tio n (K

CC

) i ns pe ct io n on m at er ie l b y pe rf or m in g th e fo llo w in g st ep s i n ac co rd an ce w ith

D

LA

Di rib ut io n

SO

P

.0

8:

R ec ei vi ng

K in d, C ou nt , a nd C on di tio n

(K

CC

Re co nc ile s t he k in d of m at er ie l w ith re ce iv in g do cu m en ts

Ve rif ie s t he c on di tio n co de b y vi su al ly in sp ec tin g th e m at er ie l f or a ny d am ag e or d ef ec ts

Co un ts th e m at er ie l a nd re co nc ile s q ua nt ity a nd u ni t o f i ss ue w ith re ce iv in g do cu m en ts

DL

A

Di st rib ut io n

SO

P

8, iv in g

Ki nd , C ou nt iti on (K

CC

P_ P2

S_

Di st rib ut io n

Pr oc es se s

IC

N

W

RM

A le rt G en er iv in g

Au to m at ed

IC

O N

O N

/A N

W

RM

th at a rr iv es a t t he D ist rib ut io n Ce nt er is n ot id en tif ie d an d is re ce ip te d in to st or ag e.

DS

S di sp la ys a n

N W

RM

a le rt o n th e

RI

sc re en w he n an N

W

RM

N

SN

is e nt er ed

Th e al er t d isp la ys o n th e

RI

sc re en

N W

RM

C

O N

TA

CT

S U

PE

RV

IS

O

R/

LE

AD

A

N D

DE

PO

T

CO

M M

AN

D*

Th e

Di st rib ut io n

W or ke r v er ba lly n ot ifi es c ha in o f c om m an d th at

N W

RM

h be re ce iv ed a nd m ai nt ai ns c us to dy o f t he m at er ie l u nt il th e m at er ie l i s ha nd ed o ff to p er so nn el w ith th e ap pr op ria te c le ar an ce to im m ed ia te ly re ce ip t an d se cu re th e m at er ie l i n th e

Cl as sif ie d ar ea

IA

W N

W

RM

S O

P

.1

3.

D

LA

D ist rib ut io n

SO

P

.1 3, N uc le ar W ea po ns R el at ed M at er ia l

(N W

RM

Pa ge o f 4

A

At ta ch m en t 1 , L is t o f I nt er na l C on tr ol s

PC

M

T itl e Co nt ro l # Co nt ro l T itl e Fu nc tio na l

Ar ea

M an ua l/

Au to m at ed Ty pe Fi na nc ia l R ep or tin g

O bj ec tiv e Ri sk o f M at er ie l M is st at em en t/ Ri sk M iti ga te d

Co nt ro l A ct iv ity Co nt ra ct R ef er en ce fo r

Re qu ire m en t

P_ P2

S_

Di st rib ut io n

Pr oc es se s

IC

M at er ie l W ei gh en sio ns

V er iv in g

M an ua l

IC

O

N O

N /A

W ei gh t a nd d im en sio na l d at a fo r m at er ie l t o be st ow ed in cu ra te

, c au sin g in ef fic ie nt u til iza tio n of a va ila bl e st or ag e.

W hi le m at er ie l i s i n th e pa ck ag in g it w ill b e st or ed in

, t he

D ist rib ut io n

W or ke r m ea su re s i ts d im en sio ns a nd w ei gh s i t, th en e nt er s w ei gh t a nd d im en sio ns

DS

S if re qu ire d.

If th e di m en sio ns o r w ei gh t a re la rg er th an th e siz e pr og ra m ed in to D

SS

, t he rib ut io n

W or ke r u pd at es th e w ei gh t a nd d im en sio ns in

D

SS

If th ey sm le r, no c ha ng es to th e w ei gh t o r d im en sio ns a re m ad e.

DL

A

Di st rib ut io n

SO

P

2, iv in g

- W ho le sa le ew

Pr ur em en t R ec ei pt a nd rib ut io n

SO

P iv in g

N on P ro cu re m en t

Re ce ip ts

P_ P2

S_

Di st rib ut io n

Pr oc es se s

KC

O w ne r R

IC

A ss ig ne d Re ce iv in g

M an ua l

IC

O

FR

En su re in ve nt or y is ow ne d by th e re po rt in g en tit y.

T he re po rt in g en tit y ha s r ig ht s t o in ve nt or y gi n da te

(F

IA

R Gu id an ce , A pr il

, W av e 3, F

RO

(F

AM

, 1 3)

In ve nt or y is ow ne d by o th er s b ec au se o f s al e, c on sig nm en t, or o th er c on tr ac tu al a rr an ge m en ts

(F

IA

R Gu id an ce , A pr il

, W av e 3, R O

M M

(F

AM

B:

2)

If a pr e-po sit io ne d m at er ie l r ec ei pt (P

M R) w as tr an sm itt ed to

D

SS

fo r t er ie l b ei ng re ce iv ed , t he n

DS

S w ill a ss ig n th e ow ne r R

IC

sy st em ic al ly fr om e

PM

R.

I f t he re is n o

PM

R, th e

Di st rib ut io n

W or ke r w ill a ss ig n th e

RI

C rd an ce w ith th e fo llo w in g co nd iti on s:

As sig n ow ne r R

IC

fr om th e re ce iv in g do cu m en ts if li st ed

If th er e is no o w ne r R

IC

li st ed o n re ce iv in g do cu m en ts , a ss ig n ow ne r R

IC

su bm it a su pp ly d isc re pa nc y re po rt

(S

DR

) i n ac co rd an ce w ith th e fo llo w in g

DL

A

Di st rib ut io n

SO

Ps

.0

2:

R ec ei vi ng

W ho le sa le

N ew

P ro cu re m en t R ec ei pt

.0

3:

R ec ei vi ng

N on -P ro cu re m en t R ec ei pt s

DL

A

Di st rib ut io n

SO

P iv in g

- W ho le sa le ur em en t R ec ei pt a nd rib ut io n

SO

P iv in g

N on P ro cu re m en t

Re ce ip ts

P_ P2

S_

Di st rib ut io n

Pr oc es se s

IC

Co rr ec t M at er ie l S to w ed

W ar eh ou sin g

M an ua l

IC

O

N O

N /A

In co rr ec t M at er ie l i s s to w ed in a w ar eh ou se lo ca tio n

Pr io r t o th e ph ys ic al st ow o f m at er ie l, th e

Di st rib ut io n

W or ke r v er ifi es m at er ie l at tr ib ut es w ith th e pu ta w ay la be l:

N at io na l S to ck

N um be r (

N

SN

Q ua nt ity

Af te r t he a bo ve c he ck s a re c om pl et e, th e Di st rib ut io n W or ke r s to w s t he m at er ie l in to th e w ar eh ou se lo ca tio n lis te d on th e pu ta w ay la be l.

If th er e ar e di sc re pa nc ie s w ith th e m at er ie l o r l oc at io n, th e

Di st rib ut io n

W or ke r w ill c on ta ct rv iso ry st af f f or re so lu tio n.

I f t he lo ca tio n is un su ita bl e, a d iff er en t l oc at io n w ill b e as sig ne d

DL

A

Di st rib ut io n

SO

P

W ar eh ou sin g St ow

P_ P2

S_

Di st rib ut io n

Pr oc es se s

IC

St ow L oc at io n

Va lid at ed

W ar eh ou sin g

M an ua l

IC

O

N O

N /A

M at er ie l i s s to w ed in a n in co rr ec t w ar eh ou se lo ca tio n

W he n th e Di st rib ut io n W or ke r e nt er s a st ow in to

D

SS

, t he sy st em v er ifi es st ow lo ca tio n is th e sa m e lo ca tio n as sig ne d in th e re ce iv in g pr oc es s.

O nc e th e lo ca tio n is va lid at ed

, D

SS

a ut om at ic al ly u pd at es th e Q ua nt ity b y Lo ca tio n (Q

BL

If th e lo ca tio n is in co rr ec t, DS

S w ill a le rt th e w or ke r o f t he in co rr ec t lo ca tio n.

I f D

SS

a le rt s t o an in co rr ec t l oc at io n, th e w or ke r s ha ll co nt ac t t he ir su pe rv iso r f or g ui da nc e.

DL

A

Di st rib ut io n

SO

P eh ou sin g St ow

P_ P2

S_

Di st rib ut io n

Pr oc es se s

IC

Co rr ec t M at er ie l P ic ke d

W ar eh ou sin g

M an ua l

IC

O

N O

N /A

In co rr ec t M at er ie l i s p ic ke d to fu lfi ll an

M

RO

Th e

Di st rib ut io n

W or ke r p ic ks th e m at er ie l r eq ui sit io ne d on th e

M

RO

Be fo re p hy sic al ly p ic ki ng th e m at er ie l, th e Di st rib ut io n W or ke r v er ifi es th e fo llo w in g m at er ie l a tt rib ut es o f m at er ie l w ith th e pi ck ti ck et a nd it s a ss oc ia te d Iss ue R el ea se /R ec ei pt D oc um en t, DD

F or m

8- 1A

N at io na l S to ck

N um be r (

N

SN

U ni t o f I ss ue

Vi su al

A pp ea ra nc e of M at er ie l C on di tio n

Q ua nt ity Af te r t he a bo ve c he ck s a re c om pl et ed

, t he

D ist rib ut io n

W or ke r p ic ks th e m at er ie l f ro m th e w ar eh ou se lo ca tio n lis te d on th e pi ck ti ck et

If th er e ar e di sc re pa nc ie s w ith th e m at er ie l o r l oc at io n, th e

Di st rib ut io n

W or ke r w ill c on rv iso ry st af f f or re so lu tio n

DL

A

Di st rib ut io n

SO

P

.0

Pi ck

Pa ge

A

At ta ch m en t 1 , L is t o f I nt er na l C on tr ol s

PC

M

T itl e Co nt ro l # Co nt ro l T itl e Fu nc tio na l

Ar ea

M an ua l/

Au to m at ed Ty pe Fi na nc ia l R ep or tin g

O bj ec tiv e Ri sk o f M at er ie l M is st at em en t/ Ri sk M iti ga te d

Co nt ro l A ct iv ity Co nt ra ct R ef er en ce fo r

Re qu ire m en t

P_ P2

S_

Di st rib ut io n

Pr oc es se s

IC

Pi ck

V al id eh ou sin g

M an ua l

IC

O

N O

N /A

M at er ie l i s p ic ke d fr om a n in co rr ec t w ar eh ou se lo ca tio n

DS

S is co nf ig ur ed to p er fo rm a n ed it/ va lid at io n ch ec k as p ar t o f t he p ic k pr oc es s to e ns ur e th e lo ca tio n of th e m at er ie l i n th e

DS

S

Q ua nt ity

-b y-

Lo ca tio n

(Q

BL

re co rd m at ch es th e lo ca tio n as so ci at ed w ith th e pi ck ti ck et

If th e lo ca tio n is in co rr ec t, DS

S al er ts th e us er a nd th e pi ck w ill n ot b e ac ce pt ed b y th e sy st em

If

DS

S al er ts to a n in co rr ec t l oc at io n, th e us er sh al l c on ta ct th ei r s up er vi so r f or gu id an ce

DS

S al so re qu ire s t he u se r t o co nf irm th e qu an tit y.

U se r s ha ll co nf irm qu an tit y w he n re qu es te d.

DL

Di st rib ut io n

SO

P

.0

Pi ck

P_ P2

S_

Di st rib ut io n

Pr oc es se s

IC

Pa ck

V er eh ou sin g M an ua l

IC

O N

O N

/A In co rr ec t m at er ie l i s p ac ke d fo r s hi pm en t

Th e

Di st rib ut io n

W or ke r p ac ks th e m at er ie l r eq ui sit io ne d on th e

M

RO

Du rin g th e pa ck p ro ce ss

, t he

D ist rib ut io n

W or ke r v er ifi es th e fo llo w in g m at er ie l at tr ib ut es o f m at er ie l w ith th e Iss ue R el ea se /R ec ei pt D oc um en t, DD

F or m

8- 1A

N at io na l S to ck

N um be r (

N

SN

U ni t o f I ss ue

Vi su al

A pp ea ra nc e of M at er ie l C on di tio n

Q ua nt ity If th er e ar e di sc re pa nc ie s w ith th e m at er ie l, th e

Di st rib ut io n

W or ke r w ill c on rv iso ry st af f f or re so lu tio n.

DL

A

Di st rib ut io n

SO

P

.1 1, P ac k

P_ P2

S_

Di st rib ut io n

Pr oc es se s

IC

Fo re ig n

M ili ta ry

S es eh ou sin g

M an ua l

IC

O

N O

N /A

In co rr ec t m at er ie l i s p ac ke d fo r s hi pm en t t o

FM

S cu st om er

Du al

-v er ifi ca tio n of F

M S pa ck is p er fo rm ed to e ns ur e

0% a cc ur ac y of a ll

FM

S sh ip m en ts

Th e pr oc es s i s a s f ol lo w s:

Th e Di st rib ut io n W or ke r p er fo rm s F M

S pa ck in a cc or da nc e w ith rib ut io n

SO

P

.1

F or ei gn M ili ta ry S al es

(F M

S) P ac ki ng

Th e Pa ck er w ill p rin t i ni tia ls, U se r I D an d da te o n tw o co pi es o f t he

Is su e Re le as e/ Re ce ip t D oc um en t, DD

F or m

8-

1A to c er tif y th at m at er ie l p ac ke d is co rr ec t.

A di ffe re nt D ist rib ut io n W or ke r f ro m th e Ap pr ov ed V er ifi er L ist p er fo rm s t

FM

m at er ie l v er ifi ca tio n pr oc es s i n ac co rd an ce w ith

D

LA

D ist rib ut io n

SO

P

.1

F or ei gn

M ili ta ry

S al es (F

M S)

P ac ki ng

Th e

Ve rif ie r w ill p rin t i ni tia ls, U se r I

D an d da te o n tw o co pi es o f t he Is su e

Re le as e/

Re ce ip t D oc um en t, DD

F or m

8- 1A to v er ify th at m at er ie l p ac ke d is co rr ec t.

A n ad di tio na l c op y of th e

DD

-1 w ill b e m ad e an d re ta in ed

If th er e ar e di sc re pa nc ie s w ith th e m at er ie l, th e

Di st rib ut io n

W or ke rs w ac t s up er vi so ry st af f f or re so lu tio n.

DL

A

Di st rib ut io n

SO

P

.1

Fo re ig n M ili ta ry S al es

(F

S) es sin g

P_ P2

S_

Di st rib ut io n

Pr oc es se s

IC

Ve hi cl e

Lo ad

O rd er

Ve rif ie d

W ar eh ou sin g

M an ua l

IC

O

N O

N /A

In co rr ec t m at er ie l o r p ie ce c ou nt is lo ad ed o nt o co nv ey an ce Th e Di st rib ut io n W or ke r v er ifi es m at er ie l w ith th e ve hi cl e lo ad o rd er (V

LO

) p rio r to lo ad in g on to c on ve ya nc e.

I f t he re a re d isc re pa nc ie s w ith th e m at er ie l, th e

Di st rib ut io n

W or ke r w ill c on ta ct su pe rv iso ry st af f f or re so lu tio n.

P_ P2

S_

Di st rib ut io n

Pr oc es se s

KC

Fl oo r-to

-B oo k Co un ts or m ed

W ar eh ou sin g

M an ua l

IC

O

N O

IC

O

FR

En su re a ll ex ist in g as se ts

, a s o f th e re po rt in g da te

, i nc lu di ng pr op er ty in th e cu st od y of ird pa ie s, ar e in cl ud ed in th e ge ne ra l l ed ge r (

FA

M

B:

As se ts o f t he re po rt in g en tit y ex ist b ut a re o m itt ed fr om th e

AP

SR

a nd

/o r s um m ar y sc he du le s ( fin an ci al st at em en t eq ui va le nt

FA

M

B:

Th e co un te r a ss ig ne d to p er fo rm F

2B c ou nt s w ill re ce iv e th e

Da ily

F 2B

L og

S et th ei r s up er vi so r a nd p er fo rm th e fo llo w in g ve rif ic at io ns a t e ac h st or ag e lo ca tio n:

Lo ca tio n

N

SN

N om en cl at ur e

Q ua nt ity

Vi su al A pp ea ra nc e of

M at er ie l C on di tio n

U ni t o f I ss ue

Sh el f-l ife /e xp ira tio n da te if a pp lic ab le

Th e ve rif ic at io ns p er fo rm ed a t e ac h lo ca tio n ar e m at ch ed a ga in st D

SS

re co s.

An y st or ag e lo ca tio ns th at h av e qu an tit y di sc re pa nc ie s a re fo rw ar de d to th e Di st rib ut io n Ce nt er

In ve nt or y O ffi ce fo r a

T

PI

C M in ve nt or y to b e sc he du le d

DS

S.

DL

A

Di st rib ut io n

SO

P

.2 7, pl et en es s P ro gr am

Pa ge

A

At ta ch m en t 1 , L is t o f I nt er na l C on tr ol s

PC

M

T itl e Co nt ro l # Co nt ro l T itl e Fu nc tio na l

Ar ea

M an ua l/

Au to m at ed Ty pe Fi na nc ia l R ep or tin g

O bj ec tiv e Ri sk o f M at er ie l M is st at em en t/ Ri sk M iti ga te d

Co nt ro l A ct iv ity Co nt ra ct R ef er en ce fo r

Re qu ire m en t

P_ P2

S_ 6_

Ph ys i ca l I nv en to ry es s

KC

CA

V

Re vi ew ed

In ve nt or y M an ua l

IC

O

FR

En su re re co rd ed in ve nt or y tr an sa ct io ns re pr es en t e co no ic ev ts th at a ct ua lly o cc ur re d an d ar e pr op er ly c la ss ifi ed (F

IA

R

Gu id an ce

, A pr il

, W av

FR

O

(F

AM

B:

c, E ns ur e al l e xi st in g in ve nt or y, a s o f t po rt in g da te , i nc lu er ty in th e cu st od y of ie s, ar e in cl ud ed in th e ge ne ra l l ed ge r (

FI

AR

G ui da e, Ap ril

5, W av e

3, F

RO

: 8

Re co rd ed in ve nt or y do n ot e xi st a t a g iv en d at e (F

IA

R

Gu id an ce

, A pr il

, W av e

3, R

O M

M

(F

AM

B:

In nt or y of th e re po rt in g en tit y ex ist b ut a re o m itt ed

AP

SR

a nd /o r s um m ar y sc he du le s ( fin an ci al st at em en t eq ui va le nt

FI

AR

G ui da nc e, A pr il

, W av e

3, R

O M

B:

Al l i nv en to ry a dj us tm en ts th at d id n ot m ee t t he th re sh ol d le ve ls fo r c au sa tiv e re se ar ch o n th e

P-

Ta bl e an d di d no t r eq ui re a n In ve nt or y

Ad ju st m en t

Vo uc he r (

IA

V) a re li st ed in th e

Co ns ol id at ed

A dj us tm en t V ou ch er (C

AV

) r ep or t.

O n a m on th ly b as is th e Re vi ew in g

Au th or ity re vi ew s t he C

AV

re po rt fo r a ny ite s t ha t m ay w ar ra nt a dd iti on al re se ar ch su ch a s o ffs et tin g ga in s a nd lo ss es su sp ic io us it em s, a nd /o r r ec ur rin g tr en ds

. T he

R ev ie w in g

Au th or ity e ith er ap ov es th e vo uc he r l ist in g th e ad ju st m en ts w ith in

D

SS

o r r ec la ss ifi es se le tr ie s a s I

AV

s w hi ch w ill re su lt in C au sa tiv e

Re se ar ch

. T he

R ev ie w in g

Au th or ity th en si gn a nd d at e th e

CA

V.

DL

A

Di st rib ut io n

SO

P

.5 9, Vo uc he r M an ag em en t

P_ P2

S_ 6_

Ph ys i ca l I nv en es s

KC

Ca us at iv e Re se ch or m ed In ve nt or y

M an ua l

IC

O

FR

En su re a ll ex ist in g in ve nt or y, a s of th e re po rt in g da te

, i nc lu er ty in th e cu st od y of ie s, ar e in cl ud ed in th e ge ne ra l l ed ge r (

FI

AR

G ui da

5, W av e 3, F

RO

: 8

E ns ur e re co nt or y tr an sa ct io ns re pr es en t ec on om ic e ve nt s t ha t a ct ua lly rr ed a nd a re p ro rly cl sif ie d (F

IA

R

Gu id an ce

, A pr il

, W av e

3, F

RO

(F

AM

1c , 2

In ve nt or y of th e re po rt in g en tit y ex ist s b ut is o m itt ed

AP

SR

a nd

/o r s um m ar y sc he du le s ( fin an ci al st at em en t eq ui va le nt

FI

AR

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Contractor Letterhead

DATE

MEMORANDUM FOR CONTRACT SPECIALIST

FROM:

SUBJECT: CDRL A006 QC Report (Month Year)

1. IAW CDRL A006, Quality Control Plan, the following data elements are provided for

Month Year.

a. Scheduled vs Completed QC Inspections:

o Scheduled QC Inspections:

o Completed Inspections:

o Explanation for QC Inspections Not Completed:

b. Conforming vs Non-Conforming QC Inspections:

o Number of Conforming QC Inspections:

o Number Non-Conforming QC Inspections:

c. Corrective and Preventive Action Request (CPAR) o List CPARs attached (Functional Area/Significance) and attach as to cover letter

2. Contact information.

Signature cc: COR

Attachments:

Summary Test Results for Key Controls CPARs

Attachment 2

Su m ar y

Te st

R es ul ts

-D is tr ib ut io n Si te s

(R es ul ts fo rD

LA

D is tr ib ut io n:

PC

tr ol

N um be r

N um be ro f Sa m pl es Te um be r

Pa ss um be r

Fa ile ef ic ie nc y

Su m m eh ou si ng

9 Ke eh ou si ng

12 Ke

R ec ei

6 Ke

P hy si ca l In ve nt or y

10 Ke

P hy si ca l In ve nt or y

11 Ke tta ch m t 3

Defense Distribution Center Corrective and Preventive Action Request (CPAR) Form

Corrective Action Preventive Action

Surveillance Report No.

Quality Control Evaluator Surveillance Date Significance

Requested as a result of Scheduled QC Check Management Request External Audit Finding Prior Nonconformance Internal Audit Finding Customer Advisor

Problem Description:

Identified Root Cause:

Corrective/ Preventive Actions:

Supervisor Signature Implementation Date:

QC Follow up Date:

All Corrective/Preventive Actions IMPLEMETED: Yes No If NO, please explain below:

All Corrective/Preventive Actions EFFECTIVE: Yes No If NO, please explain below:

QC Signature: Date:

(1 Data Item)

PREVIOUS EDITION MAY BE USED.

Form Approved OMB No. 0704-0188

The public reporting burden for this collection of information is estimated to average 110 hours per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing the burden, to the Department of Defense, Executive Services and Communications Directorate (0704-0188). Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number. Please do not return your form to the above organization. Send completed form to the Government Issuing Contracting Officer for the Contract/PR No. listed in Block E.

A. CONTRACT LINE ITEM NO. B. EXHIBIT C. CATEGORY:

TDP ________ TM _______ OTHER

D. SYSTEM/ITEM E. CONTRACT/PR NO. F. CONTRACTOR

1. DATA ITEM NO. 2. TITLE OF DATA ITEM 3. SUBTITLE

4. AUTHORITY (Data Acquisition Document No.) 5. CONTRACT REFERENCE 6. REQUIRING OFFICE

7. DD 250 REQ

8. APP CODE

9. DIST STATEMENT

REQUIRED

10. FREQUENCY

11. AS OF DATE

12. DATE OF FIRST SUBMISSION

13. DATE OF SUBSEQUENT

SUBMISSION

14. DISTRIBUTION

a. ADDRESSEE

b. COPIES

Draft Final

Reg Repro

15. TOTAL

16. REMARKS

17. PRICE GROUP

18. ESTIMATED

TOTAL PRICE

G. PREPARED BY H. DATE I. APPROVED BY J. DATE

Page of Pages

X007 Attachment J.11

A007 Customer Service Support Procedures/On-Call Response Roster

J1 PWS Paragraph C-5.1.5 DLA Distribution J-7

See Block 16

B

See Block 16

N/A

See Block 16

See Block 16 J7 Contract Spec 1

COR 1

0 1 1

Tailored to permit contractor's format. Submit electronically

Submit customer service plan and support procedures not later than 30 calendar days prior to the end of the phase-in period that address at the minimum the following:

1. Customer service hours, location(s) and directions to customer service office(s) and contractor specific instructions to customers and an on-call response roster

IAW C-5.1.5.

2. System for communicating with customers and obtaining feedback.

3. System for tracking the receipt, progress, and resolution of customer complaints.

4. Methods for identifying customer needs and expectations and implementing them throughout the workforce.

5. Methods for measuring customer satisfaction.

6. Establishment of a customer satisfaction reporting system.

7. Samples of all documents that will be used for customer satisfaction actions.

8. Methods of direct and indirect, formal and informal communications with the Government regarding customer satisfaction.

Subsequent submissions shall be submitted when the Contractor updates or revises the customer service plan and support procedures or on-call response roster within 2 working days of the change.

Block 7 - Inspection and acceptance requirements:

The KO will review and accept the customer service plan and support procedures and updates after coordination with the J-3 Depot Operations review and comments.

Block 14 - Distribution - Contractor to submit original to Contract Specialist and copy to the COR.

Once accepted by the KO, the Contractor shall make the procedures available to all customers in writing.

1 1

CRUSEY.SHANE.M.1287981151

Digitally signed by

CRUSEY.SHANE.M.1287981151

Date: 2016.08.12 13:27:13 -04'00'

ALLEN.JON.S.1229128937 Digitally signed by ALLEN.JON.S.1229128937 Date: 2016.08.12 14:47:40 -04'00'

(1 Data Item)

PREVIOUS EDITION MAY BE USED.

Form Approved OMB No. 0704-0188

The public reporting burden for…