Attachment_1_-_Statement_of_Work.docx

Attachment 1 – Statement of Work

SP330015Q0070

STATEMENT OF WORK (SOW)

FOR

PREVENTIVE AND REMEDIAL MAINTENANCE ON

MODULA VERTICAL LIFT MODULES (VLMs)

AT

DEFENSE LOGISTICS AGENCY (DLA) DISTRIBUTION CHERRY POINT,

NORTH CAROLINA

SCOPE OF WORK. DLA Distribution Cherry Point, North Carolina is in possession of industrial material management storage and retrieval equipment for which maintenance services are required to ensure operational availability. The maintenance services shall include two types of service: Preventive Maintenance (PM) scheduled and on call Remedial Maintenance (RM) unscheduled. The following table identifies the DLA Distribution Cherry Point, North Carolina equipment that requires maintenance services:

The equipment maintenance requirements under this SOW are subject to change by the Government when equipment addition(s) and/or deletion(s) are required due to equipment disposal or replacement.

GENERAL. The Contractor shall provide all labor, equipment, tools, materials, replacement parts, and supervision necessary to perform maintenance services on the Government owned automated storage and retrieval equipment located at DLA Distribution Cherry Point, North Carolina which resides on the Marine Corps Air Station, Cherry Point, North Carolina complete and in accordance with (IAW) the terms and conditions specified herein. All references in this SOW to “Contractor personnel” include both Contractor employees and subcontractors. The Contracting Officer (KO) will designate a Contracting Officer’s Representative (COR) who will be perform the COR duties under this contract.

This is a non-personal services contract to provide Preventive and Remedial Maintenance Support Services on Automated Storage and Retrieval System (ASRS) Equipment at DLA Distribution Cherry Point, North Carolina. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Government and the Contractor understand that the services to be provided under this contract by the Contractor are non-personal services and that no employer-employee relationship exists between the Government and the Contractor. The Government may provide technical direction which will assist the Contractor in accomplishing the SOW; however, the Government will not control the methods used by the Contractor to perform the service requirements set forth in the SOW.

PLACE OF PERFORMANCE. Maintenance services shall be performed at DLA Distribution Cherry Point, North Carolina. DLA Distribution Cherry Point, North Carolina is a tenant activity on the Marine Corps Air Station, Cherry Point, North Carolina. (Host Installation)

PERIOD OF PERFORMANCE. Maintenance services shall be performed for a one (1) year base period with two (2) one-year option periods.

1.0 PREVENTIVE MAINTENANCE (PM) (Scheduled)

1.1 This maintenance service includes the care and servicing by Contractor personnel for the purpose of maintaining equipment in satisfactory operating condition. PM services shall include, but are not limited to: inspection, lubrication, cleaning, component alignment, and system adjustments. All PM maintenance shall be performed to the standards set by, and in accordance with the Original Equipment Manufacturer (OEM) specifications. All labor, replacement parts, materials, equipment usage and/or rental charges, environmental compliance, Contractor personnel transportation and any other items required to perform preventive maintenance services shall be included in the contract unit price for preventive maintenance service.

1.2 Based on the PM schedule requirements identified in the Schedule of Supplies/Services, the Contractor shall establish a PM schedule. Within 7 calendar days after the date of contract award, the Contractor shall submit the PM schedule to the COR. The Government will accept or propose an alternate PM schedule within 5 calendar days.

1.3 Within 5 calendar days after completion of a PM, the Contractor shall document the work order and submit to the COR, the equipment on which the PM was performed, the labor hours utilized to perform the PM, the PM tasks performed and the name of the Contractor personnel performing the PM.

1.4 All repairs required as a result of preventive maintenance inspection, except as noted below, shall be accomplished under Remedial Maintenance, with the approval of the COR.

1.5 Telephone Support. The Contractor shall provide telephone support during the maintenance hours identified in paragraph 9.1 below. The COR or designated Government representative will call the designated phone number provided by the Contractor. The COR or designated Government representative will explain the problem and the Contractor will attempt to diagnose. If the problem cannot be resolved during the phone call, the Contractor shall repair the problem in accordance with paragraph 2.0 Remedial Maintenance.

2.0 REMEDIAL MAINTENANCE (RM) (Unscheduled)

2.1 This maintenance service includes all actions to diagnose equipment malfunctions and restore the equipment to normal operating condition. All RM maintenance shall be performed to the standards set by, and in accordance with the Original Equipment Manufacturer (OEM) specifications. The COR will advise the Contractor POC of the suspected problem and request an evaluation. The Government will generate a written work order for repair requirements. The Contractor will inspect the equipment, advise the COR of the problem and provide a cost estimate as soon as possible when major repairs exceed $2,500.00. The Contractor will begin repairs only after approval by the COR. If repairs are more extensive, or cost more than originally estimated, or are determined to exceed 70 percent of the value of a new and identical item of equipment, the Contractor will obtain the approval of the COR before continuing work.

2.2 The Contractor shall provide the COR a point of contact and cell phone number to receive and respond to RM service requests. The Contractor shall ensure that this cell phone number is monitored to guarantee prompt response to RM service requests.

2.3 For repair actions estimated to cost $2,500.00 or less, the Contractor is authorized to make any repairs when the total to be invoiced to the Government for all repairs of a piece of equipment is $2,500.00 or less.

2.4 Within 5 calendar days after completion of a RM, the Contractor shall document the work order and submit to the COR, the equipment on which the RM was performed, the labor hours utilized to perform the RM, the parts used (by part number, part name, quantity and the cost per unit), and the name of the Contractor personnel performing the RM service.

2.5 Travel costs. The Government will reimburse the Contractor for actual travel costs incurred as a result of Remedial Maintenance as allowed under FAR Part 31.205-46, Travel Costs.

3.0 MAINTENANCE PERFORMANCE SCHEDULE

3.1 Preventive maintenance services shall be completed within 5 calendar days of scheduled service, unless otherwise approved by the COR.

3.2 Remedial maintenance services shall normally be responded to on site by Contractor personnel within 24 to 48 hours after verbal notification by the COR. If, however, the Government notifies the Contractor that the equipment is completely non-operational, the Contractor shall respond on site within 24 hours. Upon arrival on site, Contractor personnel shall report to the COR or designated Government representative. The Contractor shall continue remedial maintenance services until such time as the automated storage and retrieval equipment is returned to full operational capability or as otherwise instructed by the COR or designated Government representative.

4.0 REPLACEMENT PARTS/PRODUCTS

4.1 The Contractor shall use only new parts, or parts which have been refurbished to “like new” condition which enable the part to function or operate at a level equal to the specification of the original equipment. The invoice and work order shall indicate if a “like new” part has been installed or used in the repair of the equipment.

4.2 Parts used for PM shall not be invoiced separately but shall be included as part of the PM price.

4.5 Equipment lubricants and oils used in the performance of this contract shall be the same or equal to those recommended by the manufacturer’s technical manuals or specifications.

4.6 The Contractor is responsible for obtaining equipment maintenance service manuals that are not available from the Government.

5.0 WORK ORDERS. The COR will provide the Contractor a work order form for all PM and RM services provided. All work orders shall contain the information listed below, as applicable to PM or RM services, and shall be submitted with invoices as support documentation within 5 working days after completion of the maintenance services.

1. Date and time of service call notification and arrival at Government location

5. For PM and RM, all replacement parts used by part number, part name, quantity and cost per unit which shall supported by actual supplier invoices, published price lists and/or proof of payment

6. Description of malfunction and work/service performed, and corrective action taken if action is a repair

7. Legibly printed name of Contractor personnel who accomplished work

6.0 CONTRACTOR PERSONNEL

6.1 Contractor personnel shall wear required Government furnished badge, and be easily recognized. This may be accomplished by Contractor personnel wearing distinctive clothing bearing the name of the company and/or by wearing appropriate badges which contain the company name and employee’s name. During performance of the service requirements set forth in this SOW, all Contractor personnel shall introduce themselves or shall ensure they are introduced as Contractor employees. Contractor personnel shall also appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

6.2 Contractor personnel shall comply with directives pertaining to operation of privately owned vehicles on the Marine Corps Air Station, Cherry Point, North Carolina.

6.3 The Contractor shall assure that Contractor personnel completely understand the requirements of this Statement of Work. All Contractor service technicians must have sound mechanical aptitude and ability; must have basic understanding of machinery, both mechanical and electrical; must have the ability to understand and comprehend technical manuals, drawings, diagrams and any other technical data supplied by the manufacturer. All Contractor service technicians must have working knowledge of diagnosis and repair for the types of equipment included in this SOW and be capable of diagnosis and repair.

7.0 QUALITY CONTROL PLAN

7.1 The Contractor shall establish and maintain a complete Commercial Quality Control Plan to ensure the requirements of the contract are provided as specified.

7.2 The plan shall include an inspection system covering both preventative and remedial maintenance repairs required by this contract. The plan must ensure that quality service levels are maintained throughout contract performance.

7. 3 The Contractor shall maintain records of all inspections conducted by the Contractor and any necessary corrective action taken. This documentation and all records and schedules, as described in the SOW, that are the responsibility of the Contractor, are the property of the Government and shall be made available to the Government, upon request, during the term of the contract.

8.0 QUALITY ASSURANCE

8.1 The COR is responsible for performing Government quality assurance functions for all services and supplies furnished under this contract. Contractor performance is subject to review by the COR and KO. Upon contract award, the identity of the COR, his duties and authority will be promptly furnished to the Contractor.

8.2 The COR will advise the Contractor in writing when discrepancies occur, and will request corrective action. The COR will make annotation of the discrepancy; the date and time the deficiency was noted, and will request the Contractor (or authorized representative) initial the entry.

9.0 MAINTENANCE SUPPORT HOURS

9.1 The Contractor shall provide preventive maintenance (PM) support services Monday through Friday between the hours of 0700 and 1530, excluding federal holidays. The Government observes the following federal holidays:

If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on a Sunday, it will be observed on the following Monday. The Contractor shall not be required to perform PM services on these days. Also, in the event an Executive Order issued by the President of the United States declares Agencies of the Federal Government closed on a Contractor-scheduled PM service date, the COR will advise the Contractor on whether PM services should be performed for that day or services should be rescheduled.

9.2 The Contractor shall provide remedial maintenance (RM) support services Monday through Saturday between the hours of 0700 and 1530, excluding federal holidays unless the COR or designated Government representative determines that maintenance support outside designated hours is required because non-operational equipment will impact immediate mission functions.

10.0 ENVIRONMENTAL COMPLIANCE

10.1 The Contractor shall comply with all Federal, State and Local regulations as well as DLA and Host installation rules and policies regarding the use, storage, transport and disposal of hazardous materials and wastes.

10.2 Hazardous work processes and hazardous materials utilized or generated in the performance of this contract shall be controlled and disposed of by the Contractor in a manner that is safe IAW the appropriate local, state and US Government laws and directives established for the control of those processes and materials.

10.3 The Contractor shall provide for clean-up of all hazardous and non-hazardous spills when they may occur in, around, or as a result of the Contractor’s operation. The Contractor shall also provide for transportation and disposal off the facility of all hazardous and non-hazardous waste products generated in the performance of this contract. The Contractor shall immediately notify the COR of any hazardous waste spills.

11.0 SECURITY REQUIREMENTS

11.1 The Contractor or authorized representative shall submit to the COR a roster identifying all Contractor personnel who will be performing under this contract and require access to the equipment for which maintenance services are required. The roster shall contain the following information about each individual. An updated roster and individual information shall be provided to the COR when any Contractor personnel changes occur.

(1) Name (last, first, middle initial), aliases

(2) Status (type of employment)

(3) Name of company

(4) Office Phone

(5) Home address

(6) Date of birth

(7) Weight, height, color hair and eyes

(8) Length of anticipated employment

11.2 The roster shall be furnished to the COR within 5 calendar days after the date of contract award. When any Contractor personnel changes occur, the Contractor shall provide an updated roster and individual information to the COR within 5 calendar days. The prompt submission of this information will keep to a minimum any delay and inconvenience to the Contractor and Contractor personnel in performance of the contract.

11.3 Contractor personnel must bring personal identification and all completed forms to the Site Security Officer for badge photograph and identification when notified by the COR.

11.4 The Contractor and Contractor personnel shall comply with all security requirements imposed by the installation commander at all times while on the installation. Contractor personnel involved in civil crimes and/or other incidents of misconduct may be restricted entry to the base. The Contractor is responsible for insuring the badges are returned within three calendar days of employee termination or contract completion.

11.5 The Contractor shall prohibit the use of Government issued keys or Electronic Access Cards by any persons other than Contractor personnel. The Contractor shall prohibit the opening of locked areas by Contractor personnel to permit entrance of persons other than Contractor personnel engaged in the performance of assigned work in those areas.

12.0 SAFETY REQUIREMENTS

12.1 The Contractor shall conform to all applicable safety standards published in the Federal Register or any other national OSHA Public Laws 91.596.

12.2 The Contractor shall ensure employees observe all safety, traffic control, and fire prevention requirements in effect at the site.

12.3 Government safety personnel may observe Contractor operations/processes at any time on Government premises. Imminent danger situations shall be corrected on the spot; other safety issues shall be processed through the COR.

14.0 GOVERNMENT-FURNISHED FACILITIES AND SUPPORT SERVICES

14.2 Utilities

14.2.1 The Government will make available at no cost to the Contractor water and electricity for Contractor connection at Government provided work areas. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions which preclude the waste of utilities and shall include the following:

14.2.2 Lights shall be used only in areas where and when work is actually being performed.

14.2.3 Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the Contractor or by Contractor personnel in Government areas unless authorized.

14.2.4 Water faucets or valves shall be turned off after use.

14.3 Emergency Medical Services

14.3.1 The Government will provide emergency medical treatment and emergency patient transportation service for Contractor personnel. The Contractor shall reimburse the Government the cost of medical treatment and patient transportation service at the current inpatient or outpatient treatment rate as appropriate. Telephone number for Urgent Care is: 911.

15.0 GOVERNMENT OBSERVATIONS. Government personnel, other than the COR may from time to time, with Contractor/Government coordination, observe or inspect Contractor operations. However, these personnel may not interfere with Contractor performance.

16.0 DOCUMENTATION AND RECORDS. All documentation, records, and schedules, as described in this SOW, which are the responsibility of the Contractor, are the property of the Government and shall remain so upon termination or completion of the contract. The Contractor shall keep these items current. Documentation, records, and schedules shall be turned over to the Government upon termination or completion of the contract. All documentation, records, and schedules are subject to the Freedom of Information Act and Privacy Act.

17.0 ANNUAL CONTRACTOR REPORTING REQUIREMENT. The Contractor shall report all Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil.

END OF STATEMENT OF WORK